We've been a customer for the last few years and recently they have been very poor with their…read moreappointment making. We called and made an appointment for our dog to have her nails trimmed and when I arrived I was told that no appointment existed and made to feel as if it was our problem. I wasn't very happy since I drove there and informed them of such. Their response: I don't know what to tell you. Not: geeze I am sorry about that let me see if I can work you in quickly. Fast forward three months. We made an appointment for the same dog who had an ear problem and wasn't feeling well. I arrived on time and was told that no appointment existed. AGAIN. Now, we are not crazy and understand how to put an appointment on our calendar. These folks are incompetent and could care less about doing a proper job for their employer and for the customer. The response this time: I don't see any appointments on here for you not today, next week, nowhere. If you'd like to sit over there we can try to get you in but we have appointments all afternoon so it may be a few hours. Obviously, after two times,I left and will never return. Whomever is in charge there should look into the appointment setter or their software. Because it ain't working. Their lack of competence and empathy when this is clearly their fault and problem gives me pause and I question their competence in all other areas now too. I would look elsewhere if I were you for a Vet.

we had to put our cat Kiki down after 18 years. These folks are wonderful. As painful as it was ,…read morethey helped us get through it highly recommend them again. Chris and Nancy thank you staff

Workers love animals. They have a separate open area for cats. There are beds, climbing trees, and…read morea large play area. The groomers have a good report with the dogs. This was our dogs first time here, and he warmed up to them quickly. They do a great job with the animals, and they are competitively priced. This is our new groomer for our dog.

I have been using Powderhouse for over five years. They have boarded four dogs that I have owened…read moreover that time and I can safely say that all four dogs loved being boarded here. Two of my dogs seemed to know they were at Powderhouse and would get excited once they got of the car. I drive the distance from South Augusta to take my pets to Powderhouse. They are the best.

Let me start out by saying that if you're on the fence with trusting your babies to Manon - do it!!…read more My dog is a Pomeranian with fur that's not easy to manage. We get him trimmed with the "teddy bear" look, and Manon gets it spot on every time! There's not a hair out of place on his face or anywhere else, and you can definitely tell that Manon put great care into his grooming. He comes home all smiles every time, and the pickup/drop off service is so convenient! I work from home and it's not always easy to get him to the groomer. Her prices are easy to work into our budget too! In short, Manon does a fabulous job every time and my dogs love her!!

From the owner: Dog grooming. Next day appointments available on a first come, first serve basis…read more Fear Free certified. Transportation can be arranged at no extra cost.

Asked for hair cut, specifically told what I wanted. Was not done they refunded my money and I want…read morego back

Very pleased with the customer service we received from Damon. We were looking to purchase a gecko…read moreand Petsmart didn't have anyone who could help us so we went to Petco. It was much more expensive and that's the downside ($13 difference). But we left with a new pet. Meet Leo the leopard gecko.

First of all, Valerie was amazing! This was not my first here but I haven't been since December…read more I have eczema and recently had a really bad break out. I believe my body was too alkaline as I drank nothing but alkaline water. It may not be the main source but I believe it contributed to it. Anyway, I came in for some Castor oil. Unfortunately, they were sold out but Ms. Valerie put me on the Black Seed oil and gave me the complete run down. She even went to the computer to look some things up regarding eczema triggers. I've never had a bad experience here but today was extra special! Thanks again Ms. Valerie!

Fabulous store filled with amazing healthy food and vitamins for humans and our pets... Staff is so…read morehelpful and knowledgeable about all the products and services--Hands down the best place for shoppers looking for the best products for our pets and humans... I always prefer supporting the local community rather than buying products online. --MITCHELL

We got our furbaby Oden 10 months ago. He is the most precious boy...healthy, handsome and the joy…read moreof our life! Mo was so wonderful with the sale and beyond. He communicated with us, answered questions and sent pictures. You can tell Oden spent his 1st 6 months being loved and being extremely well taken care of. Oden's Momma and Daddy are absolutely gorgeous. Every time someone meets Oden they ask where we bought him and can't get over how handsome and perfect he is. Schnauzers are such a special breed and Mo is definitely a special breeder. So thankful I made contact with him and Jennie

I had a wonderful experience with this breeder my dog is healthy. They were so helpful with the…read moreprocess of getting my fur baby. They gave me a bag of dog food. They gave me her security, toy and clothes. This company is wonderful.