Awful, awful, awful is all I can say about my experience with these people. They never took any of our maintenance requests seriously, often waiting 2 weeks to respond at all. More than once they denied we'd submitted requests. We had very serious issues that were reported and went unchecked and unfixed. The house was dirty when we moved in and we never received keys to the outside gates. The last year of our time renting with them was absolutely miserable and stressful and I would NEVER recommend them to anyone. read more

Kim Keydoszius was amazing to work with. She was very attentive to my family's needs and helped us find the perfect home! She was very much available to us throughout the entire process and willing to answer any questions at any time. read more

Like others have said, the communication/customer service is pretty poor. For a $50 application fee, you'd expect better following up and less apathy. I felt like just a number instead of a valued customer. They dragged out a response to my application over about a week or so, and the one lady (who handles applications) also told me on a Thursday that I'd be hearing from her tomorrow, even though she knew she doesn't work Fridays and neglected to mention that, and time was of the essence as I was moving from out of town and I was anxious to get updates. Then when I called their office, the receptionist has no knowledge of pending applications, etc. so basic information is very siloed. "You can leave her a voicemail" is not really an acceptable response when you've been told you'd be hearing back today. Then when the application response was finally ready the next week (by which time I'd pretty much gotten fed up with them), all I got was an email saying it'd be mailed in a letter (which of course was sent to my out of state address and by this time I was in Tucson, which if any attention had been paid to my situation in our communications, would have been obvious). I just think they could put a little more effort in if they're going to charge a $50 application fee. Would not recommend to anyone searching for a rental house. read more

!!! Renters and Property Owners Beware!!!!! This group of swindlers should be avoided at all costs. Once you begin paying property management fees the absolutely ignore your property but continue billing you for "advertising" and "maintenance. As someone mentioned above, once a renter signs a lease they will ignore all your requests and not provide services that are promised in the contract. They are completely disorganized, lack any accountability, and are just plain unreliable. Save yourself a ton of cash and a headache and take your business elsewhere. read more

I highly recommend using Bancroft & Associates as a rental agency. They were very professional, communicative and fair.

These people are crooks. Gave us the wrong date for a move in and didn't give us a date until after we paid our application. Called them for information and the broker named Clint was extremely rude. Hung up, and yelled at the people I was applying with. read more

If i had the time to list all the problems with this company it would be several pages long. I have six neighbors and all are moving due to maintenance issues as well as exterminator issues which have gone ignored. Then every year up the rwnt with poor management. I gave chances and chances just never complete anything. Mice infested and termite infested property. All kinds of problems and then want you to pay th when its not your fault. No thanks!! read more

I wish we would have read the reviews before signing the lease. The house is fine but it's old and things break. No issues there. But getting the company to help is like pulling teeth. They won't respond and often will hang up on you. Half the time you call the staff will be "out for lunch" and will call you back. Spoiler alert, they won't. Terrible customer service. read more

These crooks are amongst the worst I have ever dealt with. We moved out of our rental property and ensured that the house was 100% the way we moved in to it. Minis the roaches broken floor and windows that they pawned off on us in the end regardless of what we put in our move in inspection. This company denied us our move out walkthrough due to covid19 and returned a measly 200 dollars on a 1100 dollar security department. Charging for 50 dollars for a 10 dollar garage door opener that we returned and they even have noted it was returned. Then 300 dollars for cleaning supplys in a 1400 sq ft house this is criminal at best. We then call to voice our concerns and the professional front desk staff they have working tells us that we can turn in a written rebuttal to the statement of charges. When i asked for an itemized copy with receipts she then proceed to hang up on me. We will be takeing these criminals to court for this issue and i pray that no one ever has to deal with these criminals. Please to all others out there ask for their list of charges and demand a final walkthrough because this company will do their best to take all of your money. If i could give less than one star i would do it in a heartbeat. Again I hope these criminals get caught someday and these reviews are the only thing us honest people have to protect ourselves read more

I cannot emphasize this enough people, STAY AWAY from Bancroft & associates! I feel ethically responsible to write this review if it helps to keep people away from these greedy, rude, people. I have been hung up on, talked down to, and mocked while attempting to resolve simple maintenance issues. The 16 year old AC unit stopped working in June 2017 , had a specialist come check it out and learned that it has lasted longer than expected. Bancroft did nothing, it was never replaced. A window broke once they charged me almost 400$, all I wanted to know was a little more about these charges and Glen Bancroft was going out of his way to be absurdly rude to me, when I asked why he was so rude and cold he asked " well why are you wasting my time" then I told him that I had a problem with the way he was speaking to me and he replied " Well I don't have a problem with the way I'm speaking to you". Lastly $850.00 security deposit was put down and I received 400 back, all little miscellaneous charges not on the checklist you fill out before you sign the lease. When I called today to dispute these charges the receptionist responds " no your not" and hangs up.The list goes on and on. STAY AWAY! Zero Stars!! read more

My boyfriend and I have had nothing but issues dealing with this company. They do NOT come fix issues with the rentals. They have an awful rent payment system. The girls in the office are HORRIBLE. Do not rent from this company read more

Bancroft staff has been generally responsive and helpful on the phone related to the home that I rent out through them. The rental home is old, and Bancroft has maintained it in reasonably good condition for its price point. The office staff has been patient in explaining the repair and maintenance charges and how the accounting works. The only issue I had is that the maintenance supervisor was very slow to respond when I requested support, based on neighbor's reports of vandalism at the house when it was empty. The work was, however, done in a timely manner. I recommend Bancroft if you are looking for a property management company for a basic rental property in Tucson. read more

Wish I could give less than one star. It's been three weeks of trying to get maintenance out to us and the front desk staff is insanely rude and hangs up on you at the end of any conversation. We will be leaving when our lease is up and warning everyone we know to stay away. It's mind boggling how awful they have been ever since we put our deposit down. I'll be spending the rest of my day reading up on how to break a lease. read more

Less than a week after we signed on to use this firm as our property manager; they got the home rented under a yearlong lease at the monthly amount that we were asking for. Bancroft & Associates seamlessly handled the renting out of this residence. We understand that our tenants are also happy with the way they that they have been treated by the property management company. Whether you are an owner/landlord or a prospective rental tenant in Tucson, Arizona, we would highly recommend that you choose to go with the professional, real estate management services of Bancroft & Associates. read more

So, so disappointed. Rented an apartment from them three years ago with no issues. Didn't think twice to rent with them again and we've regretted it since our second month into the lease. So many repairs needed upon move in, we were left without hot water for over a week, then left without a cooler for TWO WEEKS in July. Bill and Glenn are terrible people who disrespected me both in person and on the phone when I complained that they sent a DRUNK employee over to "fix" the cooler. He made it blow hot air, which apparently is supposed to be an improvement over no air at all? He walked into my house wearing an undershirt and drinking a beer, cursing, and stumbling. I complained about this insanely inappropriate experience and both Bill and Glenn called me a liar. Like I'd have anything to gain from making up that story. I'm looking forward to the day we can move out and never deal with these disgusting people again. Redeeming quality goes to Shannon, who works in the office during the week. She's always been so personable and professional and even going out of her way to help us when there is an issue. read more

I give them a minus rating but had to choose a star. They are horrible people. They kept my entire deposit and then charged me additional money with a threat that if I didn't pay it they would report me to the credit agencies for a total of $81.00. I disputed the charges and after another review and 90 days later they returned some of my money. It was not as much as it should have been. They kept a total of $904.00 out of $1,175.00. The place I rented was poorly maintained but I was charged for things missing but were never there and things already broken and even on the move-in condition list. They charged like it was maintained perfectly by qualified maintenance and cleaning people who clearly are not doing their job but are charging bancroft. It took 3 cans of foaming bubbles to get the dirt and skin build up off my shower floor before I could actually use it. I even put that on the move-in condition list. It made no difference. They hurt me financially by what they did. I'm still trying to catch up. Their greed set me behind. They waited 90 days to pay me as if I am wealthy and could wait and lose most of it. This company lacks honestly and integrity. Stay away from them. They are very greedy. I give them a minus rating. JByrd read more

DO NOT DO BUSINESS WITH BANCROFT. Asked them to clean it before I moved in: still dirty when I moved in. Asked them to repair insulation around door: found a dinky foot long piece of insulation stuck to wrong part of door. Asked them to repair back gate (it didn't close right): found a small piece of wood randomly nailed to gate (why there? no idea, gate still didn't close right). Asked them for a cover to dimmer light switch (find random piece of plastic on floor that fell off because it doesn't fit). Also, the office staff is not friendly or even professional. When telling them about some of the things I wanted fixed, one said, "You know you can fix stuff yourself". Right. They then kept a huge chunk of my deposit for "cleaning" when the place was left clean. When I tried to get my money back, they lied, saying things were left dirty/broken in the place that don't even exist! (they said I left the ceiling fans dirty: the place doesn't have ceiling fans!). These people are garbage, save yourself some trouble, maybe even money, and find a property with an honest owner or management company. read more

This has got to be the absolute WORST RENTAL AGENCY in the entire country. They are inefficient, rude and absolutely uncooperative. I can't imagine trying to get repairs after moving in, as the other reviews here testify that it is a nightmare. The owner/agent Bancroft was absolutely obnoxious. I was trying to go forward in renting a property and the agents, as well as the owner Bancroft REFUSED to give me further information on the property until I paid and put in an application, because they did not want to "bother the owner". Owners beware!! Do NOT list your house with this agency. Bancroft Realty listed this house as "gorgeous home" and the home needs a total rehab, broken windows, screens, trashed dishwasher, black soot coming out of the vents, bare wood on exterior, leaking faucets, 1990's microwave, electrical and water supplies not working, rusty mirrors, etc etc etc. and they wanted $1350 with no AC!! Plus, HELLO there are 2 graves in the backyard! The previous tenants lived there 10 years and there was obviously NO repairs or caretaking. Not only do they not call back, but when you finally reach them, they are incredibly rude. IF there was a way to give no stars, I would have done it, as another reviewer here has done. read more

Extremely poor customer service from the office and in person! How do they stay in business? 1. We had to leave three message by the time someone called us back, when they finally called, the realtor left me a message asking me to provide property location because we failed to do so. That was a complete lie from the gecko because all that info was left all three calls. 2. When I finally got appointment to see property, realtor showed up and had the wrong keys, and says "Oh, you know what? It's our new receptionist, she gave me the wrong key." Realtor did not even feel sorry neither apologized for inconvenience in any way, shape or form. She only offered to call me back to let me know her next availability for next day. I asked her couple of questions about property and she did not even know how to answer it, that I would have to contact the HOA for that (meaning after I made contract). I immediately called the office and told the receptionist what I had just experienced, which she right away told me "No I did not give her the keys. she herself got the wrong keys." 3. Next day receptionist called me to confirm next appointment. When I asked her how come realtor did not called me she said "Oh, well she's driving so she asked me to call you." (REALLY? can they just lie more?). 4. I finally got to place for viewing next day. Realtor was again unable to answer more questions I had about property. I inquired about owner and she right away got defensive for no reason telling me "why do you need owner?" "This is why we're hired so that owner does not get involve" "Owner hired us so that we manage property." "renters normally never meet home owners" she just kept on trying to avoid me having any contact with home owner by all means (funny thing is I rent the same way and in fact I met owner and everything was smooth). I also asked her if I was to make a special inquiry to meet owner at some point so that I know who I'm renting from since she could not answer me questions. I also asked her if she had a manager and straight said "no". She said I would have to speak with her broker, but kept on trying to avoid answering me the actual question on who her manager was. All this within 10 minutes or so from the time I arrived to see place, she then received a phone call and told me "Well I have to go and show another property." I was not even allowed to feel comfortable and take a good look at place because she just was rude with her tone of voice and rushing me whole time. 5. I right away contacted main office and receptionist started asking me questions as if she was going to handle issue. When I asked for a manager she started acting rude and defensive vs hearing my disappointment and experienced I just had, but she told me there was either someone in office or out off office to help me depending on complain. She had me on hold for couple minutes, then told me "I'm sorry but there either away from the office or on the phone can I have them call you back." When I asked her for managers name that would be calling me she refused to tell me. I demanded to speak with someone. Somehow right away she says "oh wait I think he is now available". (I know this whole time she had already told her staff about it and they did not want to speak with me). I was transferred to someone, but he pretended that he could not hear me and hung up on me. I called right back and receptionist pretended to not know who I was on phone. 6. I finally got on phone with and same guy. He said he was the owner. I explained the bad experience and how I felt, and how I was treated by realtor and that in less than 15 min of me being there I was kicked out without an apology. He responded by saying "What, You can't make a decision in 15 minutes?" "if the realtor tells you she has to go then it's because she had another appointment somewhere else." I can't believe what I had just heard from the owner. Not one apology or any concern. When I told him I was going to place a bad review he threatened me by saying " I have your information and you'll have to deal with my attorney and you'll be responsible for $15 to 120,000 in court cost fro all of this. I told him he was a jerk and not to threatened me like that due to their terrible service. He cared less and was just straight out rude! STAY AWAY FROM THIS PROPERTY MANAGEMENT RENTALS. read more

Do NOT use this rental company. If you plan on renting you'd better Video the rental before and after AND be there when one of Glenn Bancroft's offspring conduct a walk through. Save pictures and video because you Will need them when your lease is up. I had my carpets cleaned by the gentleman THEY use and produced receipts for the cleaning and was charged another $173.23 for additional carpet cleaning. $90.00 in rental ads and they charged me $35.58 for hanging up a rental sign when I moved out. Linda Peterson, who handles the repairs and refunding your money will return your calls when she feels like it. I have never dealt with a more unhappy, non-customer service based company in my life! No, I'm not giving a crappy review because they screwed me. I'm leaving an honest review of the lack of service I received to save future rentals the heart burn from dealing with these scam artists. read more

This company has been HORRIBLE since day one 8/2015! This month our lease was coming to an end and ready for renewal when my husband was called by them asking where the keys were the owner is moving back in today !!!! I had already gone on to pay today's rent due as it is the 1st. and it was stating we did not owe and had 0 balance ? ,I immediately called them and they said they sent a letter to which was a lie, I have not rec'd as well as they could not provide any evidence or certified signature showing we rec'd one! Today was the first we heard of this and they said we were suppossed to be moved out yesterday 2/28/18 and stated we are in violation and here illegally!!!!!! WHAT! It took them two seconds today to call and ask for the keys that we were unaware of anything, however they never reached out to contact us and give us a 30 day notice that the owner is looking to move back in!!!!! UNREAL they are terrible, and it would be to their best interest to assure we gain our full deposit back and quickly ... I will be attaining legal counsel if deemed necessary. I am so done with them I would never recommend use of them by anyone. Luckily I am in the real estate and mortgage business and will assure everyone I know the crooked way they work. read more

If I could give this management a half star, I would do this. Currently, I reside in a house that consists of three units that is managed by Bancroft & Associates. The last review that wrote about Bancroft & Associates, is the most bullsh** review I have ever read. They are by far NOT professional and they also lack in communication. The company tries to sugarcoat everything they will do when explaining how they will manage your property--but they do not. I moved into the house and it was an utter mess. They did not clean anything of the unit, even though they promised professional cleaning and pest control. After frantically calling for help needed to the house, they finally fulfilled my wishes after two weeks (which is a very long time when you need things to work around the house or fix). We were promised air conditioning, it did not say it was a evap-cooler. You can only imagine how furious I was when I was moving in my things as well. Currently it is April, and now they are FINALLY turning on the evap cooler, even though it is about 90 degrees. Contacting the office is also ridiculous because the receptionist is always putting you on hold, and giving an attitude. To be honest, the entire management does not even give two sh*** about your business. If you are honestly trying to look for a reliable management company, I highly recommend you to look the other direction, and do not even use this service. This is a scam, and you will literally be wasting your money on a management company that will not provide for you or your tenant. read more

If I could give Zero stars I would. Their lack of communication is very frustrating. Even after I called to complain and was told by owner that will change. Nothing changed. I sometimes wonder how many laws they are breaking with their lies, redirects and misleading statements. They certainly have no honor read more

The worst management company to rent through. When my husband moved in the house was dirty. The yard was dirty and the patio was not leveled. There were items in the garage and half the lights didn't come on. Upon move out he cleaned the house better than it was and the yard. He was never told that he had to clean the carpet or that it would be cleaned at his cost. Got our deposit back and they kept $500 of the $1000 we gave them. They charged $150 to clean the carpet without telling me that was going to happen. Charged me to touch up cleaning when it wasn't dirty. Charged me for disposal of crap that was in the garage we moved in. They are rude and not honest or upfront. We are looking at getting a lawyer just because they kept our money for no reason and I found out from the cable company they rerented the place 2 weeks before our actual lease was up but stated that it was only 2 days that they were giving a prorated amount back for. Shady company and I feel bad for the people that rented the Greg Rock Rd home in Corona de Tucson! If I could give negative stars I would! read more

If the sign out front says Bancroft & Associates keep looking! This outfit is the most unprofessional rental agency I have ever seen. They fall into the category of "Slum Lords". Along with most of the other reviews, I agree, all they want is money in their pocket! Customer service/maintenance is non-existent! The house was dirty upon move in and the yard was full of weeds. The front and back door were in poor shape and slats were missing from the window coverings. Should have backed out then. To begin with the roof leaked, made a phone call, the monkeys they call maintenance came out and supposedly fixed it, leaked some more. Called again, came out again, still leaked. A year and a half later the owner sent their own person out who discovered somebody had stepped on the skylight while installing the A.C. unit on the roof (probably the monkeys), he fixed it. Who knows what they charged the owner for their "maintenance". The last year and half was the worst! The oven went out on the stove, they sent someone to look at it. The guy claimed it was working, but then it wasn't. Called again, no response. Three months later they replaced the stove, after a threat to not pay rent. Should have reported them then, but didn't know then what we know now. Then the fridge went out, lost all the food. It took two weeks to get a new fridge with no offer of compensation for the lost food or the fact we had no working fridge for two weeks! Got a letter in the mail threatening to charge us for weeds in the yard (remember the yard was full of weeds at move in). Half the electrical sockets didn't work in the house, we just worked around that, no point in calling anybody, nobody was going to fix it anyways. Also all faucets in the house leaked, including shower, oh and the dishwasher leaked, again why call? The front door and the back door were in terrible condition, all three doors in the house leaked air, you can imagine what that did to the bills. Stuff you don't realize until you live there. We did call on the front door since you could see a 1/2" of light coming thru, they came out and stuffed a bunch of rubber underneath it. Good thing we never used that door. As with other reviews, trying to talk to the front office or get a response? Useless! We no longer occupy this house but we left it cleaner than it was. They could not provide us with a copy of move in walk thru because they never did one. But, they made sure they did a move out walk thru! Unbelievable! Can't wait to see what they think they are going to try and bill us for. I'm sure we will be seeing them in court. If after reading all this you do decide to rent from this outfit, read your lease! There is a $200 late fee on the third! Make sure you do a move in walk thru and get a copy and keep it with signatures from them! Take dated pictures when you move in! Educate yourself on rental laws, you're going to need it! read more

No stars here. Unfortunately when it came time to get our property back, a nightmare began. I was given the old "we are working on it". On the 28th day that my house was vacant and still in their possession, I asked when I would be getting my house back, the answer was "I Don't know"! Scheduling maintenance, painting , cleaning and projected turnover is Property Management 101. Because they would no longer take my calls nor answer my E mail to address what had been done to date and what money was in my account , yes that is correct they were unable or unwilling to tell me what was going on with MY property and My money. So day 35 of the vacancy I had to concede that they were just not going to do what they were paid to do in a timely manner and further more they did not feel that I needed to know what was happening I finally just had my keys picked up by my realtor. In short if you want honesty and to be treated with respect, if you want your concerns addressed and your calls returned, these are not the people that you want to manage (mismanage) your property. read more

Flaky. I didn't end up renting from them because of the reviews I read. I thought maybe the previous comments were circumstantial, but I contacted them 3 times (over the phone, in person, and online) about a property, got two different answers on whether it was available (first no, then yes) and was told I would be contacted to set up a time to see the house. No call back...3 days later. And, now they are posting the property on multiple real estate sites. Apparently they don't take you inquiries seriously. These people are hard to read. read more

Worst company ever..thoroughly read all reviews here and through BBB. They have horrible customer service, bad maintenance and blame everything on the customer. read more

My wife had a rental with this company for 2 years. The last year of her lease was a nightmare. When she told Glenn Bancroft she was not interested in purchasing the property things turned ugly. The short version is Glenn Bancroft hung up on her when she called to arrange a move out walk through. Two weeks after my wife moved out Glen Bancroft had deducted $1100.00 for repairs that were reported on her move in sheet 2 years earlier! She has the move in sheet, pictures, video, and witnesses. Glenn Bancroft did not respond to her certified letter nor will the staff discuss the matter over the phone. She is forced to take him to court. DO NOT RENT from this company. I would also say BEWARE of buying any property from Bancroft & Associates. The property my wife rented is on the market in Tucson at full price. Feel free to contact me with any questions. My hope is to help you avoid the same intimidation and strong arm tactics Glen Bancroft has inflicted on my wife. read more

I am sorry that I didn't look at the reviews before renting a place from this company. I have to say that at the beginning everything was quick and professional. We never had any issues with them. Every time I reported a problem it was resolved very quickly. The problems started when we moved out of the place. At the end of the lease, we professionally cleaned the place and the carpet. It was cleaner than the day we moved in. They still charged me $186.99 for cleaning services and $76.85 for repairs. A rude lady (i believe her name is Linda) told my husband over the phone (only after my husband complained) that the repairs were: a sink stopper (that we left under the sink) and a screen not properly attached. Actually, the screen was in the neighbor's yard when we moved in. I didn't call them to fix it because it wasn't necessary and I knew they were probably going to charge the owner for it. So, if you are still living in one of their properties, make sure you call them for every single thing. Otherwise, they will charge you at the end. I am also mad at the fact that I helped one of their agents rent the place. I let the next tenants in the house and gave them a tour of the place. They asked me about the management company and I told them nothing but great things about Bancroft. I am tempted to call them back and give them the heads up. Like other reviewers have said, if you see their sign on a property...do not stop! read more

don't have a lot to say but don't rent from Bancroft they don't have no values in don't remember loyalty they don't care about nothing about your life as long as they get paid read more

Bancroft and Associates are the best!! They are extremely professional and do a great job managing my Tucson home. It is rare to find such an honest company these days. After an extreme nightmare with another property management company, I found Bancroft and am so very grateful. Thank you! read more

Terrible company, the lease we were in was transferred to this company after we moved in and they nickle and dimed us when we moved out even though we left he property nicer than we got it. We were only in this house for 6 months. Trying to work with them right now but the receptions is unresponsive and very unpleasant. The next step is to try contacting the owners....then it's off to small claims court. read more

I would imagine that Sally is an employee of Bancroft. There is literally no way that someone who lives in a property owned by them would think they are a good company, professional, fair, or communicative. Note the large number of negative or "I'd give no stars if I could" type of reviews. Here are a few of the issues that we have had with them: 1 - We had a leak that went from our upstairs bathroom into the kitchen, through a light fixture. They sent someone out - 4 days later. 2 - We had the air conditioning unit go out. After contacting them on their 24 hour hotline - they returned the call during "office hours" and let us know it may be a week. After they finally did make an arrangement, they double booked the AC guy and he had to reschedule which cost my roommate and me both to have to take time off work to get nothing in return. 3 - The tile in the bathroom cracked. After being called, they still haven't fixed it - 11 months later. 4 - Honestly, they are probably acceptable if you are comparing it to living in the zoo's reptile section. However, since that's not the case, I would suggest that you not rent if you see Bancroft as the broker. You are better off paying more, couch surfing, or pitching a tent and living in a national park. read more

Wish I had read the reviews before renting from them. Their standard operation is to keep all of your deposit. So, do a complete walkthrough. Write down EVERYTHING!. Take photos. KEEP A COPY! Do not believe them when you notice something and they say, "Oh, that's no big deal. We expect things like that." Upon move out, again take photos, and GET A COPY of the move out report. They are hesitant to provide a copy. We asked three times and received nothing. After you move out, EVERYTHING must be done in writing. I think they are hoping you will just go away. We finally got an extra $160 returned on the deposit, but are in the process of taking them to small claims. Good luck! read more

Bancroft and Associates is the WORST rental company I've ever rented from and I have rented for many, many years! They tell you what you want to hear. They DO NOT follow through with ANYTHING! There is always some contradiction of what goes on in their office and who says what and so on. It's very true! Once the lease is signed they are dirty business. They hire non qualified people to do work in the apts. They come in for one simple light switch and it ends up taking two guys and two days later to put a new switch in. I don't trust the people they hire. They all look like tweekers. They are constantly taking smoking breaks and it takes them DAYS to finish the job at hand! The office never returns phone calls or emails. I emailed Glen Bancroft on June 1st in regards to my deposit that he himself told me on the phone in April that I'd be getting my full refund since they are gutting the apts. This is the 10th and I haven't heard anything back from him or the other staff members I sent the email to as well. I was basically forced out of! Along with other tenants. We were given the option to stay with the new owners but they filled in the pool and raised the rent. I moved there for the pool. Glen Bancroft tried to tell me I was probably the only one who used the pool. When I told him that wasn't true, he said, "ya, well, I doubt that". Had I known his history at that point, I would have told him I am not a liar like he is!!!! They didn't have to live there during the month 1/2 with all the construction. They took the gas heaters off the walls and left me with a hole in the wall the last month 1/2 I was there. They have no regard for their tenants! The staff in the office talk poorly about the owner. They say he never does anything he says he will or he won't admit that he said something. Basically they both told me he is a liar! I tend to believe them. Even Lori in charge of maintenance blows you off. Phil is right up there with all of them. They feed you lies and make you think they are going to do what needs to be done. It is all a lie! My cooler wasn't working when I first moved in two years ago and they claim there was nothing wrong with the cooler when they came to look at it (which there was, it was blowing very warm!) and they sent me a bill in the mail for $25.00!! They are scammers. I read a review about Glen Bancroft and after speaking to this man who talks down to you, I have to say that people should really look further into his history before trusting him! They are FAR from an honest company! I will be sure to tell everybody I know about Bancroft and Associates which I have already begun doing and about Glen Bancroft. DIRTY BUSINESS MAN! EXTREMELY UNETHICAL!! I have nothing good to say about him or his staff. They all should be ashamed of their behaviors and the way they take advantage of hard working people, like myself!!! read more

Terrible management skills. They come on strong with promises , collect their $3500.00 start up fee and have someone to tell you all the repairs needed and then blow you off and drop you. Go figure. read more

Professional Manipulation experts and very good at it. If you are a new perspective tenant beware!! for you have now become a victim not a customer. And Owners I do not know what there promise of Management of your property is to be but from what I have seen profit margin is barely breaking to meet expenses to -loss.I currently reside in a complex Bancroft Manages from a office eight or so miles away but no on sight management. when I contacted them VIA e-mail or phone I got no call backs and a few e-mails that resulted in argument with the management.My complaints to them were mostly ignored and I became very angry that my way of life was being violated and could do nothing to resolve it. unless you want to waist time in court with these people Don't move in and if your like me on Disability limited income get out as soon as you can. because anxiety and depression start to get at you and this kind of situation can ruin your health. for your own peace of mind and well being just pass this one by you'll be glad :-) you did and :-( if you don't read more

Bancroft is NOT a good business !. They left my rental house a mess and did not take any responsibility for it . Mr. Bancroft is hostile when addressed with problems. The previous tenants should have paid for the damage they did while in the house and the inspection after leaving was non existant, but I am sure Bancroft took all of their deposit , then didn't fix the house up to be rentable again. Can not give you all the details in this small space. DO NOT use Bancroft . read more

i would not even give them a 1 star except you have to, I called about one of their apts. and I was treated so rudely, I am disabled and have a service animal and I was told that pets are not allowed she is a service animal was told that would not work no pets allowed, that is against the law to do that. I called and spoke with another lady and she told me the same thing when I said that was not required she kept telling me that I had to have all this paper work, certificates, documents, letters, these things are not required, when I spoke with a supervisor he said that she probably was mistaken and did not know, how can a company not know and besides I spoke with 2 different people and was pretty much told the same thing. They are discriminating against me because I am disabled and have a service animal, beware of this place if you are disabled go else where because this company does not care about you or your disability. I was hung up on because I said that it was not required of me, these people need to learn the law before they go away saying things they know nothing about. I am filling a complaint with the fair housing people and the ADA and hope they get in trouble and fined for this. I see why they have issues look at the reviews this place it awful. I was also hung up on more then once and from the looks of it that seems to be their mo, please be careful do not rent from them. If they treat a disabled person this badly before I even move in, what will it be like once I do move in. read more