We searched the Tucson area for property managers ... and found many. Many we wouldn't consider! Then we checked Rentals America reviews and were very favorably impressed by the positive reviews by both owners and renters. We're delighted that Charity King represent us. To paraphrase the advice for having a happy life ... Happy renter, Happy owner Ira read more

I was re/searching property management companies for my first-ever rental property. I wanted something local but also an agency that had longevity and, of course, good reputation/reviews. I recognized early that given the sheer impossibility of satisfying all tenants, or owners, no property mgmt company is going to have higher than a 4-star average. And then I came across R.A. with a solid 4+ star average. As I read through dozens and dozens of reviews (here and other platforms), there were a couple of managers themselves who stood out. One was Laina (who turns out to be a supervisor) and the other was Irene. My first inquiries (whether to retain them, what I need to know to be a good LL, and what to watch out for) were directed to Laina as I was preliminarily curious about their management style, prerequisites, and costs. I was especially concerned about the tenant vetting and application process. Laina was extraordinary - always easy to reach and never rushed me in my relentlessly probing questions. I was impressed by the guarantees and the no-commitment promise that RA stands by as well (that's confidence!). Once I had finally settled on RA to manage the house I had purchased I was fortunate to be assigned to Irene. She is meticulous, punctual, responsive, demanding, patient, persistent, and somehow still manages to accomplish all that with good nature. I wouldn't want anyone possessing less than every one of those standards to be responsible for supervising my home. She is also accessible by direct texting and email and has always responded within hours if not minutes. When I thought my house was ready to be listed Irene stopped by to lend her critical eye. I kid you not, she found 15-18 things that needed fixing, cleaning, removing, painting, or installing. And fair warning, many of those issues are deal-breakers for RA (refusing to publish my rental until they were fixed). However, their high operational standards translate into presentability. It took me, plus a hired handyman, almost 2 weeks working every evening and wknd to get the entire list finished... and it made a world of difference. It's remarkable what "you can live with" vs what is appropriately marketable. R.A. was running a summer retainer special of $599 that included all of the above and also professional photos for the listing - on par with the industry. The $99 flat fee/month for management was another selling point. There are a couple of companies that will manage for slightly less (e.g., $75/mo) and a couple that charge a flat 10% per month no matter how high the rental price is (which is ab$urd). RA's costs include two random inspections/year, the dreaded eviction scenario, and it places them between you and the tenant as the primary contact for all things - from complaints, to rent, to repairs. Once you've hired RA, you'll get a monthly newsletter and occasional articles about being a "landlord" and about market conditions in your metro area. They are loaded with helpful tidbits and illuminating graphics. Note: rent is typically due from the tenants on the first of the month but the transfer to your bank account will occur on the 10th or 11th of the month so digure how to float your mrtg payments accordingly. There is a bricks/mortar location just north of Campbell/Ft. Lowell and that was also important to me - to lend legitimacy to the company. It is modest, with basically a front desk and small office but it's staffed by a receptionist M-F from whom you can get sample documents and preliminary questions answered too. At the end of the day, property management is 30% fees/costs and 70% skilled diplomacy -- between owner/Mgmt and between tenant/Mgmt. You need to have those relationships working smoothly, precisely because of the inherent friction points that they so easily generate. In Laina and Irene RA's mgmt team does a tremendous job navigating each. read more

They don't keep office hours and when they are supposed to be in the office it's locked and no one's there the phone is all A.I and when I called it took several minutes dealing with automated system to be answered by a dude who was literally asleep 3 seconds before answering the call and who couldn't help with anything read more

My company has been working for Rentals America for over a year now and have had nothing but great experiences with this company. I specifically work with Irene Saadeh, Charity King, Rob Phillips and Angie Hunter and have nothing but praise for these folks! They are all dedicated property managers with compassion and understanding for tenants while looking out for their property owner's best interests. I highly recommend this company! read more

Irene has made the process of renting and moving seamless! Every interaction with Irene and Rentals America has been overwhelmingly positive. We will continue to rent through them in the future! read more

We have been renters for about a month and we have loved our experience so far with Rentals America! The property manager has answered us each time in a timely manner and has been a great help. Our application process and everything after was smooth. We would recommend Rentals America! read more

Charity has been an exceptional manager-responsive, thorough, and a pleasure to work with. She makes sure everything runs efficiently. Charity is the best manager we have had. Rentals America is fortunate to have her on the team and we hope they recognize the value she brings to the company! read more

I had a fantastic experience with Rentals America. This was my first time renting out my home, so I had a lot of questions and was a bit nervous. My first interaction was with the branch operations manager, Laina. She was awesome and answered all 1000 questions I had. Once I had signed the property management agreement, she paired me up with Charity, who was a total rockstar. She was also super patient and informative, and I felt like she was really invested in helping me and having a positive outcome. She was always very reachable, and gave me a lot of help and ideas to make this a success. I really can't say enough good things about her and my experience, and will continue to work with her again in the future. read more

The owners are nice and accommodating to our needs. The house is just the right size for the two of us. We felt like we were on vacation. The time went so fast being here with no worries. I would recommend it to my friends and family. Even to just get away for a few day. That's Terry and Eileen. read more

House was nice that we rented. 1star comes as a warning that your "refundable" security deposit will not be refunded. Was charged for painting, when the house had botched paint jobs all throughout the house when we moved in. read more

I switched from Judy to Cheryl after Judy left. Let me just say Cheryl is crushing it. She manages several of my properties easily and always promptly answers my questions!! Thank you Cheryl for everything you do! read more

I have great things to say about our 11 months working with Susan the property manager for two units that we own here in town. While I was even in the home buying process, Susan gave objective input into the properties that I was considering purchasing like which elements would appeal to renters and ballpark what rental revenue may result. She proved even further effective in terms of managing the rentals, fluent with tasks like: finding prospective tenants, attentive to lease terms, flow of financials back and forth, maintenance requests, and general tenant / owner communication. (so much so that the positive experience was echoed by our tenants as well!) Lastly, as a first time rental property owner, there was much to learn and Susan has always been so helpful in explaining any industry conventions and providing her input on what a fair course of action would be. Thank you! read more

I have been using Rentals America in Tucson to manage my property there for 3 years. The service has been exceptional, especially Rob Phillips. They respond promptly and give me broad-reaching advice. They were also significantly less expensive than other property managers in Tucson so are a great value. I highly recommend them. read more

I had a property for rent here for 3 years and they were unreliable and did not do the job they were supposed to. The property manager would hardly respond to emails. If issues arouse, which they did, I would not get them resolved until 3 months later. There are a lot of rental companies to chose in Tucson, Arizona please do not put your trust into this one. read more

When we began our search to purchase a rental property in Arizona the questions were affordability, location and the rental market. By sheer luck we connected with Rentals America. Melanie went above and beyond to help us find the right fit, placement of tenants, and a property manager from her office. Judy Sprunger has been overseeing our property for a year. Whether it's a small issue or big repair she has dealt with it in a timely, and professional manner. Having experienced other property managers who drop the ball, don't return calls or make decisions without our knowledge, we realize that Judy is a keeper. We know we are in good hands...Thanks Judy!!! read more

Judy was great to work with. Very knowledgeable and kind. Her response to issues is prompt and professional.

Rentals America resolved the issue which prompted my earlier negative review. Management is very responsive to customer concerns.

Their voice messaging system sucks. It keeps sending you back to the main menu after being told your call would be transferred to someone who will help you. After 5 times of hitting 1* I gave up. read more

I highly recommend Rentals America as Judy the property manager goes beyond for her tenants. Her personality and professionalism are wonderful and she made it a wonderful experience with dealing with a difficult situation. read more

Judy Sprunger is hands down the best property manager I have worked with. We faced several major issues on our property requiring repair, evictions, etc. and she has handled everything like a charm! Thank you Judy for everything you do! read more

My experience with Rentals America has been both friendly and professional. Everyone we worked with has been great. If we had any problems they bent over backwards to help us in a timely manner. Down to earth and understands that (Stuff )happens. I want say thank you so much for all that you do and done for me and my family. You guys are awesome!!!!! Darren D. (Rock "n" Roll.) read more

Judy did a fantastic job of managing our home we rented. Very attentive and helped us quickly. Would highly recommend.

Always a pleasure to work with and so helpful with scheduling around the college guys schedule. Great unit for the college crew! Thank you!

This property management team has been the best of my 10 plus years of renting! I just recently ended my four years leasing with rentals America tucson and I have to say even though the house I was renting had some issues their service and attentiveness was exceptional!! Cathy And Melanie are doing a great job and I would highly recommend doing business with them. read more

I have used Rentals America in Tucson for 2 of my rental properties for over 4 years. Every year the team exceeds my expectations. I highly recommend Rentals America to my friends and fellow investors. read more