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    Banfield Pet Hospital

    2.9 (73 reviews)
    Open 8:00 am - 6:00 pm

    Services - Banfield Pet Hospital

    Pet physical or wellness exam

    Pet vaccinations

    Banfield Pet Hospital Photos

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    Reviews With Photos

    Texts With Banfield Director begging that my puppy Gets a follow up appointment after her surgery
    Liz G.

    My review is now a 1 Star. This hospital did a double surgery on my puppy not even one year old Frenchie and failed to follow up with her after. They did a C-section and Spay never scheduled her for a follow up appointment and they falsified veterinary visits that never happened to cover themselves. Due to their negligence I have filed a state licensing complaint. Banfield runs our pets care like a conveyor belt on high speed with dollar signs over their head. They don't care about animals they care about locking you in a contract, price gouging you and zero concern for pets. My puppy got herself pregnant with my other male Frenchie which Banfield also treats shame on them because they knew it wasn't a neutered home and even after a physical examination they missed her pregnancy. Me not being a breeder I didn't know she was pregnant and they prescribed her not one but two rounds of high dose metronidazole which a female dog is not supposed to take during her pregnancy. This was confirmed by two other veterinary independent offices that I consulted with. This hospital had no screening process before prescribing medication and No follow through on my poor young dog. Banfield even tried to get me to sign a settlement agreement for their veterinary malpractice that I refuse to sign and when I didn't sign it they stop treating my dog that they did 2 surgeries on and should have done a follow up appointment for. I have attached pictures of my communications with them stay away from this mafia and find yourself a local VET support your local Vet. I called and emailed Banfield customer service and they can't help me so please refrain from replying to my review.

    Jamie B.

    I've been taking my elderly black lab, Princess Leia, here for years. The staff has always taken great care of her and I always felt she was in wonderful hands with them. Earlier this month at just short of 14 years old my Leia lost functionality of her back legs and we had to say goodbye. The staff was so wonderful on making sure the process was as gentle as possible and they were extremely comforting and understanding of what I was going through. A couple weeks later I received a card from them giving their condolences of my lost girl and I cried upon receiving it. So grateful for the care they always provided.

    Banfield Animal hospital patient Lola

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    3 months ago

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    3 years ago

    Love taking my yorkie here ... everyone is sooo nice and accommodating. Her spaying went smooth and never had a bad experience.

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    3 years ago

    Been going to Banfield in Brea for years and Dr H. is the best! She always takes the time to explain and answer any questions we have.

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    6 years ago

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    Page 1 of 2

    Ask the Community - Banfield Pet Hospital

    What is the rationale a Veterinarian uses when he or she recommends euthanasia?

    How much are the wellness plans for both adult dogs and adult cats?

    They have multiple options depending on the coverage you want. BUT if your pet passes away mid-plan they expect you to continue paying! Do not recommend a plan with them

    Happy Passover Dr. Morris, ? for coming in on a Sunday for us. Do ask about flea protection! Comfortis or Simparica? Why?

    Don’t See Your Question? Ask Away!

    Review Highlights - Banfield Pet Hospital

    I have sent several freinds to see Dr Hergenreter and they are lifetime patients as well.

    Mentioned in 3 reviews

    Read more highlights

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    Aloha Veterinary Hospital

    Aloha Veterinary Hospital

    (58 reviews)

    First Contact: Ari (over the phone): Ari was friendly and able to get me an immediate next day…read moreappointment for Bandit, Bailey and our newest addition Bear/Brutus. Front Desk: Ariel was immediately friendly and checked us in. The front office space is clean, inviting and smells amazing. Like a spa. I have never walked into a cleaner vet office. Appointment: Dr. Marina and Bri met with us and did a very thorough and honest examination of all of our three pups. We went over a lot of preventative care and I'm so glad we did. We left the with a plan of action for each of their needs catered to them. Overall a 10 out of 10 experience. You can tell Dr. Marina takes pride in the work she does and her and her team LOVE the animals. We left today with peace of mind knowing Bandit, Bailey and Brutus have found their new home vet and an amazing support team! Friendly, attentive and honest! Thank you so much for everything!!!!

    We've recommended this clinic to several close friends, and we're always so glad we did. Most…read morerecently, our friends finally made the switch and had an amazing experience--here's what they shared with us: "We just wanted to thank you both so much for the aloha referral Joey just had all his dental work done And it was truly such a good experience. We just picked him up But the whole process and all the time and information they give us is like no other place we have ever been to! Thank you thank you thank you " This is exactly why we continue to recommend this place with full confidence. The aloha spirit, genuine care, and clear communication they provide to pet parents really sets them apart. We're so grateful for the kindness and compassion the team consistently shows.

    Healthy Paws Veterinary Care - The boys

    Healthy Paws Veterinary Care

    (154 reviews)

    I rarely review places, but this place deserves 100 stars. We've been doing our youngest…read morefrenchie's, Sesame, had his IVDD surgery back in Feb. Been/called to a few different places, but 1) not many places offer hydro therapy 2) even if they do, its only limited to dogs who still have bowel controls. After having an initial consultation with Dr. Suh and staffs, we've been set up with a realistic goal with effective treatments including hydrotherapy, laser therapy and electro acupuncture. The staffs put 100% effort in Sesame's rehab journey and Sesame loves to come visit the rehab.

    My dog is 13 now, but amazingly spry and fairly healthy, but I wanted to get a 2nd opinion on her…read morehealth as we currently have Banfield insurance and I just feel like she's being fast fooded through her exams and treatments. I found this very clean nice hospital on yelp and scheduled a wellness physical. **** - for the check in process, took a little longer than I expected but not brutal. ***** - for the staff, all smiles, super nice and spoke professionally. Even courtesy laughed at my dad jokes. ***** - Dr Suh seemed kind to me and definitely genuinely cared about my dog's health. She asked a bunch of age relevant questions AND I actually was in the exam with Holly and got to go through the whole thing with her. It was a nice personal touch to be there and having everything explained to me as she was doing it. Our pets are our children, and this felt like a small town personal doctor taking care of my child. It was a nice break from the big corporate chain treatment. ***** - my dog has a heart murmur which we've known about for several years, but this is the first Doc to order a proBNP (A protein presence test that demonstrates possible severity or strain the heart is under). This was new and just showed how well she knows her job and actually cares. Overall, I will be back to receive care here as beyond feeling welcomed, I found a competent Doc who isn't just about ordering every test under the sun to rack up the $$$$. I should probably write a negative review so that she doesn't get so busy I'll have a hard time seeing her, but it was a good experience with qualified professionals. So hard to find in todays day and age.

    Sunshine Veterinary Care

    Sunshine Veterinary Care

    (60 reviews)

    Dr. Z and his team have taken such great care of my dogs over the years…read more I have two senior dogs who mean everything to me, and I truly appreciate how thorough and attentive Dr. Z is at every visit. He always takes the time to check everything carefully and gives honest, thoughtful advice. The staff is also very kind and welcoming, which makes every visit comfortable. I feel confident and trust their care completely. Highly recommend.

    TLDR: I won't be bringing my dog back here. They dropped the ball on things that have been standard…read moreat other vets I've been to. I've brought my dog here twice, once for a wellness exam and the other for a vaccine. The first time I think I waited about 30 minutes since the vet was in surgery according to the front desk, which is fine, except it felt like our appointment was super rushed. He quickly looked at my pup and was about to end the visit before I asked if we could get labs done and ask him a few questions about my concerns. He didn't once ask me if I had any concerns, just said she looked good. I thought it was strange that he didn't suggest labs considering she was a new patient. My dog was 10 years old at the time, so labs should have been suggested considering she is a senior. Anyways, they ended up giving me a discount because of the wait. However I don't think that should have meant a discount in quality of care too? My biggest gripe is the lack of communication. Every vet I've taken my dog to has given me an update when labs come back (typically through a message in the online portal), even if they're all good, and the labs are quickly uploaded onto the online portal so I can see it. Sunshine vet has an online portal that they seem to not use. After waiting 2 weeks after getting my dogs labs done, I hadn't heard from the doctor so I had to call and ask for the results. Additionally, the doctors notes were not uploaded or given to me, so I called for that a few months after the visit and although it had been months, they did not have the notes on hand. I ended up having to ask again a few days later before they sent them to me. That also does not give me confidence in them since they don't have their patient's records readily available. Another huge drawback is that they charge a tech fee for shots. I space out my dogs shots so it's completely unreasonable for me to pay an additional $20(? can't remember the exact fee but it was somewhere around there) every time I take her in for a shot. Overall, a strange experience that did not make me feel comfortable. I expect good communication and documents to be accessible at the bare minimum.

    Banfield Pet Hospital - vet - Updated July 2026

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