Dropped my 2 cats off at 9:30am and one of them had a very serious leg injury. Well guess what, they called me back at 3:50pm saying they could not do anything because of him being aggressive, my other cat was not looked at either because they were "short staffed" 7 hours of keeping my cats in a grey confined room with no food or water or treatment. Instead of taking 2 minutes to call me within that 7 hour period you let my cat suffer and let his condition get worse. I will be pursuing legal action regarding this. read more

Banfield Pet Hospital - My cats injured leg that was not treated and left to get worse at this establishment. - Veterinarians Near Me - Niles, Illinois

I'm on the Banfield "plan" and had an appointment for my dogs annual wellness exam. I arrived at my appointment a few minutes early and stood in line. When it was my turn the lady at the counter told me I was early for my appointment and she refused to even check us in. She said we would have to wait on the bench so that she could help the people behind me. We sat down and waited as she took walk ins with no appointments. We sat and waited 25 minutes until all the walk ins were cleared from the line. Since when do walk ins get priority over regular clients with appointments? Ridiculous. I cancelled the plan and will never go back. read more

I signed up for the hospital's optimum wellness plan and enjoyed all of the perks. It took the guesswork outside of the pet healthcare. Regular vaccinations, fecal exams, bloodwork , etc. They were also upfront about patient education when it came to getting a torn hip tendon repaired in my Germa. Shepherd mix. They obviously did a good job, because my dog never whimpered once and rebounded in no time. When her cancer progressed to the point that she was not eating, they let us know when it was best to euthanize. I appreciated their honesty . read more

Please do not take we your animals here. They don't answer phones, return messages. It's a Hassel to get my dogs scripts filled 2 weeks, stress frustration and dealing with the talky girl in from who thinks she's a vet. Been two weeks and Cashs scripts still not filled. They don't care enough about your pets to do their jobs. Don't take them to Niles banfield read more

Visited back in 2019 and was happy. Had put off visiting with covid, but eventually made an appointment feeling comfortable with safety guidelines and knowing that my little guy needed a regular check-up. I knew before the visit that he would be dropped off. However, I was appalled to learn that he would need to stay for 2-3 hours. Apparently, they bring in that many pets at a time that they leave them sitting in a cage for those several hours while waiting to be seen. I get that there need to be adjustments to keep people safe during covid, I don't understand why they can't take him in, do the exam, and bring him back out. read more

Worst service ever. Limited hours and open only three days. Some people care about their pets not only on the days they are open. Wouldn't take my dog here again or any banfield. You call no one picks up ever. They call you , we try to call back no answer when it's supposed to be an urgent matter like really wtf. Incompetent humans beings like this is why the country is going to shit. Lower the min wage until people actually get their heads out their a-hole read more

I am so disappointed in Banfield in Niles right now. I have been taking my dogs there for over 10 years, and I was generally very happy with the service provided. I have noticed a change for worse over the past two years. Not only I had appointments cancelled, but also getting thru to talk to someone is nearly impossible. The constant overturn of doctors is ridiculous -none stay long enough to get to know the pets. As a result, I talk to a different vet every time, and each has different perspective on pet care. Ridiculous. Also, the co stany push to sell extra meds, extra procedures that are not covered by wellness plan is a bit overwhelming. I can also never log in to the dog's chart because apparently I don't exist in the system. Somehow, every time something happens to my pet, I end up paying extra, I have to listen to how it's all my fault. I recently dropped a dog off with full page of instructions on who to call, because I was busy at work and was not allowed to have a phone on me. That was disregarded. My dog was picked up, but I was not happy - I was told they are busy, and I should have been available ...there is too much going on there, and they have been nothing but a disappointment lately read more

I wish there were negative stars. I made an appointment for a routine care visit. Basically i needed a rfi on my worming meds. Made my appointment. Was told I needed to drop the dog off- fine. Was told to pick the dog up in an hour. Here I sit over 2 hours later, still waiting for my dog. To say The vet was knowledgeable. read more

I went to Banfield pet hospital at 8287 West Golf Road, Niles, IL. this past Monday 6/20/2022 for a scheduled appointment at 12:00pm. It was not until 2:30pm that I was called into the office and she had not been seen by anyone in that time. By then my dog was extremely anxious and I really have no idea where she was put in that 2.5 hours that she was waiting to see the vet. I don't understand what the point of an appointment is if it takes over two hours to see the animal. I would have much rather had my dog in my care until the vet was available rather than having her caged. She came back to me very stressed out and the doctor recommended anxiety medication even though she has never had any previous issues in the past nor would I consider her an anxious dog. My dog was in for routine check up to update her health insurance coverage and after talking with the vet it was stated that she had no issues and other than possible anxiety (Which was most likely due to her being caged in an unfamiliar place for over two hours). However when I got my appointment summary the doctor had listed two findings that were outside of normal range which included and eyelid issue and an ear flap issue. My dog had no issues coming in with either her ears or eyes and the recommendation was to get further treatment. If this was really an issue why was it not discussed when I was in the office in front of the vet so we I would at least know what they saw. Now this summary is stating issues that I've never seen my dog have and requiring further treatment that was not mentioned but later written. Overall I would NEVER bring my pet here ever again, Extremely unprofessional and caused so much trauma to my dog. read more

Nothing like calling six different times during normal business hours to finally get someone on the phone to give lame answers. Yeah. Not even gonna bother walking in the door. Hire more people to answer the phones if you want to get business in the door. read more

I brought my pup to this Banfield location and I was very satisfied with how my puppy and I were treated. The receptionists very very friendly. Especially for a Monday morning. I didn't wait longer than 7 mins before my pup was seen by DR. MARK KAHN. He was very gentle and friendly with her. There was no upselling or pressuring to buy any additional services or things I didnt need. They gave my puppy treats before she left. Overall I was happy I gave this location a shot. I read reviews prior to coming in but I'm glad I took my chances as my puppys regular vet @ Banfield is in Oswego. I recommend this location and DR. MARK KAHN. read more

I need to write another review of Banfield Pet Hospital at 8287 West Golf Road, Niles, IL. This week, March 2, 2022, I have been trying to call and no one answers. I have called about 10 times and the voice announcement says, "Sorry, our office is currently closed." Then it states their hours they are open. However, I call during the hours of operation and no one answers. I checked around and heard that this Banfield location doesn't have a current vet available, so now closed. This is just unacceptable and bad business practice in quality vet care. For those of us who pay a monthly fee for a Wellness Plan and this office doesn't answer calls or could be closed is alarming. Call the Corporate number at 877-656-7156 and report, and you may need to cancel your Wellness Plan. read more

Dr. Lee & Ana took good care of pup Leo. They listened to what I had to tell them about his ear infection. They examined him with tender, gentle care. Dr. Lee came up with diagnosis and gave us a treatment plan. Hopefully he heals up quickly. I felt comfortable bringing him to Banfield in a pinch. The course of treatment didn't work. I had to take Leo to my regular vet for a shot & oral antibiotics. Bummed I spent so much money at Banfield for an ineffective course of treatment for his ear infection. read more

Been a long time customer with banfield. lately they have been very rude and short with their communication. No follow-up calls as usualy, nor any reminder calls as usual. We showed up a few minutes late to an appointment and the vet and th3 manager refused to speak to us. I understand that it's a business but if one is truly in the vet world as a business then it's not a good fit. we will be moving our dog to a different vet. read more

I had only bad experience with this location since I got my cat. I missed few vaccines because of the great follow up and I missed the spaid because they don't told me my cat has to not eating for 12 hours. Bad, bad, bad experience. read more

I've been postponing my review for almost 6 months now in hope that my kitten will recover from the damage done in Banfield Clinic in Niles and that I will just forget about it. Sadly my kitten is still suffering and she did ever since I took her to Dr. Ravi Kumar Arvapalli, and I cannot get over the fact that that doctor still sees animals on a daily basis. First of I took my kitten to the Clinic for sudden overnight high fever and sneezing. She was almost 4 weeks old. Doctor was so unskilled that his technician found that my kitten had the worm in her neck, while the doctor did not suspect anything. I was happy someone found it so at the time it really didn't matter to me. Two days later my kitten becomes very ill. The worm used to be on the left side of the kittens neck, and what a "coincidence" that all of a sudden my kitten starts having her neck very tilted towards left. She started spinning in circles to the left. Shortly after (matter of a day or so) she becomes partially paralyzed on her upper left body. Left paw stopped functioning. I took her back to Dr. Ravi Kumar Arvapalli. He did some tests that did not give us any answers. Doctor did not have any answers neither. My husband and I started asking if maybe it is some reaction to some of the meds or treatments these previous days, since she was a totally different cat from the moment doctor saw her for the first time. We just asked, we are no conspiracy theorists but people who think, and ask questions since no one was able to help our suffering kitten. Doctor then said with no consideration to the sick cat or our worry: "Then stop giving her medication if you think it's harming her". Soon after, we got our answers from another veterinarian. Out kitten suffered from Cuterebra toxicity. That is the worm our kitten had in her neck. That type of larvae was supposed to be removed whole - not squeezed like it was in our kitten's case. After the technician removed the worms head with the tweezers they all kept squeezing it out. The worm released toxins that traveled to our kitten's brain. I wouldn't be typing this long review if Dr. Ravi Kumar Arvapalli showed any compassion, skill, if he cared at all. But he didn't. No answers but surely we got charged and no questions asked we paid. He damaged our cat for life and did not even follow up. I was concerned, sad and very worried and he brushed me off to stop giving her medication if I believe it's making her sick. What sentence is that? What a claim? I am not a delusional caretaker. I just wanted to know what is wrong with my loved little being. That treatment and medical error is cruel and unethical. In this same clinic they claimed my cat is blind - she sees very well - she finds even the thinnest transparent treads poking out from the woven table pads and usually entertains her self with it for a while. Doctor also blamed everything on inheritance from the mother cat since my kitten was not from the breeder but rescue cat from the street - tests proved him wrong, and another vet proved he is lacking professional skill and that he got my kitten to where she is today. Awful doctor. Wouldn't recommend him to anyone. Don't let him touch your pets. He is dangerous. And for his concern all cats found and rescued by descent citizens from the street are not feral. Most of them are being thrown out by cruel humans, with lack of compassion. read more

Banfield Pet Hospital - My precious little one! - Veterinarians Near Me - Niles, Illinois

Biggest bunch of thieves I ever met in my life, tried to sell me $660. worth of unneeded medicine (1 antibiotic shot, an ear cleaning and 2 small containers of antibiotic pills), they must work on commission. See my other reviews for an honest animal hospital. P.S. This happened about 10 months ago. read more

I took my cat here to get checked up before a flight. Dr. DiBartolo was very condescending and seemed appalled when I told her I was considering medicating my cat to deal with anxiety on the plane. I told her I knew the risks but she totally ignored me and lectured me like I was a clueless kid. I'm 25. She also made me buy a bunch of crap that I didn't need. Needless to say, TSA gave me more trouble about my bottle of contact lens solution than they did about my cat - when I brought up the health certificate they told me that they didn't need to see it. maybe banfield itself is 3 stars, but my experience with Dr. DiBartolo should be zero. read more

Please take your pet anywhere but here. The staff at this Banfield, including vet tech Jolene and Dr. Ross, will hurt your dog. Over my 5-year tenure as a Banfield customer, I have witnessed many instances of the staff's ineptitude. We've waited for an hour before seeing the vet, they've run out of rabies vaccines, entire boxes of their heartworm tests have failed. They once hurt my Rottweiler mix while clipping his nails in a back room where I couldn't see him, and in an extreme display of breed prejudice, labelled him a "muzzle dog". As a result, my dog is forced to wear a muzzle every time he is here, which interferes with their ability to provide him with veterinary care. They won't check his teeth or feed him his dewormer, and at our last visit, Dr. Ross wouldn't even look at him until he was wearing a muzzle. The vet tech, Jolene, had to take his blood, because Dr. Ross wouldn't bend down to do so herself. I'm not even sure if Jolene was trained to do this, because I had to hold my trembling dog's head as she went through three needles and pricked both of his legs trying to get enough blood. It was an absolute nightmare. At one point, Dr. Ross brought in an additional vet tech and had my poor dog backed into me, muzzle on, while three people tried to hold him down to give him a vaccine as he is shaking and peeing on the floor. I literally had to stop them and tell them that what they were doing was not right. All three of them stopped and just stared at me, slack-jawed, like I had up and grown a second head. The visit was so stressful that I left the exam room in tears. If that was not enough, Dr. Ross called me later to tell me my dog's calcium was extremely low and I could either have them test it again for $66 at Banfield, or I could have a lab test sent out for $130. I went to an independent vet, who confirmed my dog's calcium levels were fine and that Banfield likely hadn't taken enough blood. So it seems this place also likes to charge you for their own ineptitude. This place should be shut down, and these people should have their licenses revoked for how badly customers and their pets are treated at this facility. read more

I'd like to write an update because Banfield recently came out with mybanfield.net which keeps all records of every single visit, vaccine history, prescription meds and everything, you can even print them..this website is perfect for someone like me who wants to know every little thing about my dog's care. Also, the pet nurses are all very good with my dog and definitely animal people! This Banfield also doesn't push products or anything crazy on me like I've heard others do. Still 4 stars though because they definitely just give out vaccines left and right, they don't really individualize care to your pet, if its ANY dog..no matter the weight/size/breed/ if it is indoor/outdoor they just vaccinate according to a schedule. I wish they would consider if my dog was indoor/outdoor to at least determine if he needed some of the non core vaccines. read more

So unhappy with this company. First of all, they push this "care package" which I bought in to, yet EVERY VISIT they come up with SOMETHING that "isn't included" in the package you already pay for. Then today, my little one was suppose to have dental work done, and I got a call that said "confirming 945" after I got an email "confirming SEVEN 45". Call the office number at 730ish, fearing I may be late by this confusion, and their own voice mail states they open at NINE AM. So I call at 820, and someone is already there, and tells me I was supposed to be there at 745, and there's NO WAY they can take my dog now today. So I've now deprived THREE DOGS of food and water overnight for nothing. I persist, and she finally sees that there's a 945 for a follow up appointment as well, which she thinks is "really weird" but still can't do anything about. All with a complacent attitude and what sounded like a defensive voice. I'm so angry I told her I wasn't coming at all today. I will reschedule when I don't feel like screaming. Now I'm stuck with this horrible place for a year. Ugh, never ever again. AVOID AT ALL COSTS THEY ARE RUDE, MONEY HUNGRY, AND COULDNT CARE LESS ABOUT YOUR PETS. 11 months to go.... read more

Banfield is OK - but only if your pet is healthy. For annual check ups, teeth cleaning, etc., they are very nice and very good. However, if your pet gets sick or has a medical problem, they can't help you. They took care of my dog for check ups, etc. He became ill and we called to see the doctor. We were told to go to Riser Animal Hospital as Banfield was just too busy with annual checkups, teeth cleaning, nail filing, etc. I questioned this and a manager called me back. She confirmed that it was their policy to send pets to another vet - one who had no records of my pet and knew nothing about his medical history. The manager did assure me that, if they had an opening, they would see my pet. However, when I questioned that, she admitted that they had not had an opening for about 8 - 9 months. So - those are your choices: Take your dog to another vet who does not know him or see if the vomiting, etc. stops over the next 8 months until you can take him in to see a Banfield staff member. Sad. BTW, we found a doctor to see him, it was serious and he died. I do not blame Banfield for his death, but I do blame them for not providing care to one of their regular patients. My other dog is now a patient of a real full service vet. They not only give her check ups - but, when she had what turned out to be a minor medical issue, they made time to see her and give her appropriate meds so that she got better very quickly. My dog's health is worth paying off Banfield the rest of my plan and never going to them again. read more

Apparently appointment times mean nothing here. Dropped off my dog for a routine checkup, only to find out after calling 3 hours later that they just started the exam. Thanks, Banfield. Update: almost 6 hours later and still waiting! Update2: that feeling when you see a newcomer patient see the vet right away and you still standing at reception, awkwardly waiting read more

Terrible!!! Used to be ok, but as of recent, they are only concerned about one thing, money. Dr. Amy Auch has cats and doesn't know a thing about dogs. She told me my dog could afford to loose 6 lbs, even tho he's lost 9 this past year, u can see his ribs and the other locations said he was perfect. If a dog has a buff, muscular build but a defined waist, he is not overweight. That's his breed. I mentioned what kind of food he's eating, a raw blend that has great reviews online and is all the rage right now. She said it can make my dog sick. Why does he look better than ever? When asked what food she recommends, the suggested prescription food which contains wheat. I told her my dog (and really are dogs) are allergic to wheat. She says that's a myth. Google it or u clean up after my dog when he gets diahrrea all over. They gave me a bag of samples with instructions on feeding, which included how many of the treats. There were no treats. Speaking of, why do u have milkbones for dogs when those are the worst treats ever?!? Cause they're cheap. The staff here is really terrible. The vet tech took my dog in back to cut his nails and admitted she could only do the front. So then u charged me half? No. And she looked like a meth head with no teeth and the few she had were disgusting!!! I saw her puffing a cigarette right outside the front door on my way out. Nice. My main complaint is I called corporate to complain. They called Dr. Auch and she basically blamed the weight comments on me for not seeing the vet. "Every vet has a different opinion." No, u want my dog to be at his rescued weight when he was barely fed and underweight and don't know what you're talking about. She said she would have the regional manager call me, which never happened, even after I called her back twice. This location and the Randhurst location are seriously the worst!!! They claim they're tying to improve things in this area. Ok, but you're still going to take my money and see animals even though your staff is terrible, customer service is non-existent. They used to follow up after appointments, but they don't give a damn about anything but your money!!! read more

As a recent university graduate and someone without a car and new to the area, I chose this pet hospital out of convenience rather than research, and I definitely regret that. Located in the Petsmart on Golf Road, the experience at this hospital was, for the most part, terrible. The one exception was the first nurse we met while in the office, who was very kind and helpful and was clearly good with animals. However, she was the exception. I have owned pets most of my life and I while I know that obviously going to the vet is not going to be a pleasant experience, it does not have to be an extremely negative one, which this trip was. I brought my new kitten to this hospital for a routine procedure, and throughout the entire experience she was overwhelmingly terrified and most of the staff not only did little to nothing to calm her but instead exacerbated the situation. The first sign that something was wrong was when one of the receptionists dragged my kitten from her carrier by the scruff of her neck and forced a harness on her in the middle of a busy store in order to weigh her while she trembled on the scale. This is perhaps more of an issue with the design of the hospital, in terms of having one scale out in the open and not individual one's in the rooms, especially considering the variety of pets that come through that hospital. I was willing to let this go until I heard her joke that this was a "traumatic" experience for my pet--as the owner of a new and very shy formally stray kitten just coming out of her shell, I found this nonchalant attitude towards the unnecessary fear of this animal extremely unprofessional. Then she was taken into the back but then promptly returned as the receptionist realized that my cat hadn't been here before and would need an check up appointment. This was an error that I could have overlooked if she hadn't done what she did next: upon returning, she took my kitten, curled up and frozen with fear, and handed her high over the counter (over papers, computers, forms, etc.) from her side to mine, in the middle of a busy store with dogs barking and many other people with pets walking around, into my outstretched hands. Once again, I found this to be extremely unprofessional behavior, showing a lack of respect for the dignity and mental/physical safety of the animal. After being taken into a smaller, dingy room, the receptionist noticed the examining table, covered with spittle and grime, and quickly wiped it down with some kind of spray, in her haste wiping the mess onto the floor and my leg. We waited for about half an hour in the smaller office until a vet came in and he was clear about getting in and out of there as fast as possible. He was very cold and unapproachable, asking us rapid fire questions and not creating a space where we felt we could talk with him about any concerns we might have. I guess this hospital is a big chain and this kind of service is what I should have expected from such, but to see the well-being of my pet and my own concerns treated as irrelevant was still a shock. I would not recommend this pet hospital to anyone. The only reason I gave it one star was because the visit was free (I think it has something to do with the walk in hours and the routine procedure), which is great in theory but whether it is worth the money is questionable, hey I guess you get what you pay for. read more

We have been coming to this Banfield location for around 8 years so this review is way overdue. And the #1 reason why we keep coming back is because of the pet nurse, Jolene. She is knowledgeable and you can tell that she truly cares about animals. She gives us great advice on how to care for our dogs and we have come to trust her opinion over the years. When we had to sadly put one of our dogs down due to heart problems (she was over 15 years old), Jolene was very comforting and showed great compassion. However, the worst thing about this location is that the veterinarians keep changing - it seems there's a new vet almost every year. Some vets were excellent and some were just so-so, so you never know what you're going to get. While it's great that Jolene has been a constant (hopefully Banfield management reads this review and recognizes what an asset she is so she doesn't quit :-)), it would be good to also have a long-term vet that will get to know your pet. read more

This Banfield was a good one until a different doctor took over and completely didn't know what he was doing.This doctor saw my Boxer and at the time I was concerned with his weight and when I mentioned it to him he wanted to run 200 dollar tests on my dog.I think he was just diagnosing my dog with thyroid problems without even knowing anything or really even examining him.Needless to say I took my dog to another banfield and had a second opinion done.Don't go to this banfield they will con you for something your pet doesn't even need!!! read more

This office is completely incompetent! I've been a pet owner for 50 years and have worked with numerous veterinarians. I was moving south out of state in February and wanted my 2 dogs yearly check ups and vaccinations up to date. I spoke to the vet about Heartworm medications and seizure disorders because one of my dogs experiences seizures once a month and heard some heartworm medications might bring them on. A few weeks later, after I moved to FL, I found out they didn't give my dogs their recommended yearly heartworm tests so I would have to bring them back and pay another office visit fee plus the test fee. They told me it's my fault for not specifically asking them to perform it and I should have noticed it wasn't performed on the receipt when I left. I've NEVER had a vet not recommend or give my dogs a heartworm test during a check up visit. I'm out of state now so can't bring them back to that office and Banfield by me said they can't waive office visit fee even though I just need a quick blood draw. Niles store said they could not refund me the office visit fee that I had already paid. They told me maybe corporate would give me a credit and they would check and get back to me in a couple days. 6 days later I called back and they told me I had to contact corporate myself so I guess they never bothered trying for me. I did and corporate told me I had to address that with Niles. Still getting the run around while my dogs still don't have the medication that they should now be on. Horrible, incompetent service! So many good vets out there; this one is not! read more

This place is a joke! I started taking my dogs there a couple years ago, because it was "close and convenient". What a mistake. From the receptionists to the "vets", I am really shocked this place is still in business. Not friendly, and seems like they really don't care about the animals, or the owner. Just interested in jacking up prices without notifying the owner. This happened multiple times, and I've had enough! I took one of my basset hounds in for JUST A RABIE SHOT. The person i made the appointment with (who happened to be the "manager, Brian" told me it would cost me 47.00. I was ok with that. Once i get there, they tell me that there will be an additional charge (seems to be a pattern at this dump). THe "vet" informed me they had to do an exam.. WHY WASN'T I TOLD THIS WHEN I MADE THE APPOINTMENT?!!! So the 50.00 dollar visit cost me 100.00. NO COOL! I went round and round with both the "vet" and also BRIAN the "manager', and then finally corporate. I got nowhere with them. I thought it would be fair to get the "exam" refunded as I wasn't informed of the added cost. NOPE. Refused to work with me to resolve the issue. So now they just lost my business, and they really didn't care. Very unprofessional, and rude staff from top to bottom. Highly disappointed and will NEVER go back. Be careful taking your pets to this place! hey are a bunch of thieves who really don't care about the animals, but how they are gonna steal your next dollar. STAY AWAY! read more