Bought my first Bouvier here 36 years ago. Dr. Keith Taylor was the most caring and competent…read moreDoctor. Now on my forth Bouvier and although Dr. Taylor has retired I remain a loyal customer. The new staff and Doctors are a example of Dr. Taylors care. He did not just turn over his practice he made sure the future of ROCKWALL COUNTY VETERINARY CLINIC would keep the level of care he had built. I have only good things to say about all the staff and the Doctors who have attended to my Bouvier's. Recently I lost number 3 due to cancer. The care and compassion of everyone there was heart warming and so appreciated. Now on Bouvier number 4 and will only bring him here for the very best of care. Tp all at ROCKWALL COUNTY VETERINARY CLINIC THANK YOU . Doug Chambers

Terrible...completely incompetent. We gave them multiple…read morechances since all the reviews are great... 1) Entered dogs name incorrectly - they spelled it as BISQUIT. We informed them it was spelled wrong and they 'corrected' it as BISKIT... 2) We brought a sample in containing a worm and asked them to look at it. They called back and informed us that the sample tested negative. We were confused and asked for clarification on what exactly was tested? They said they didn't find anything. We reiterated that we brought in a sample containing a worm so how would there not be anything found when a worm was in the sample? They said they would go check again, and called back and said 'yepp there's a worm and 3 parasites'... 3) Called and they were confused because there were two dogs with the same first name and last name but spelled differently. We informed them that yes, that was your staff that incorrectly spelled her name TWICE so they ended up making two separate accounts which lead to confusion on their end anytime we called... 3) Fast forward about 6 months later, we received email reminders for her checkup. We called to make an appt and was told there was no record for a Biscuit in their system.... so how are we receiving emails? We have been there 4 times how are there no records? Receptionist got extremely rude and kept asking 'are you sure this is the right vet?' after we informed her for the 3rd time this was the correct vet, we have been there multiple times, and you are the one sending us emails. We told her either name it could be under and she continued to tell us there was no record but that someone with our dog's name did have the same last name, but a different first name... the spouses name was also the same name we had given them...the same phone numbers and the same emails....but you couldn't 'find it' and had 'no record?'.... 4) Told them we are done with this vet and their incompetence, and asked them to send over her records which we still have yet to receive.

We have been using Rockwall Veterinary Hospital for a dozen years and have always had top notch…read moreservice. Great empathy with the loss of 1 of our pets and always a friendly environment. Highly recommend.

Dr. Loftis is one of the caring veterinarians I have ever known. I help a 94 year old lady who was…read morethe owner of a maltipoo fur baby. He prescribed cardiac medicine for the dog that kept him alive for several years and then drained the fluid from around his heart until the final decision was made that the dog needed to be euthanized . All through this, Dr. Loftis was understanding and never overcharged

I thought I had already done an amazing survey for VCA Ridge Road animal Hospital. All of the staff…read moreare great, especially appreciated Dr. Bonnie. She was knowledgeable and I will go back there for as long as I live here.

I took my Pooch there for the first time and they did a great job with her. She's not difficult to…read moredeal with anyway but they took their time with her and me and answered my questions and was very patient. The 400 dollar was a bit higher than I expected but it was a lot of shots for her yearly vaccinations. And one is good for three years. I moved from another town and loved our previous vet but needed one closer to home for emergencies. I believe that we have found our new Vet.

I am very very happy to have found Dr. Avery, Dr. Stickney and Stonebridge…read more I don't have children of my own and my two kitties have been like my babies. My little one, Axl, has been sickly for awhile and after multiple visits to different vets I brought him here last week to try and get some answers. Very long and traumatic story short, Axl's gone to kitty heaven and I probably couldn't have made it through it without the love and support of Dr. Avery and Dr. Stickney, who was with us when we had to put him to sleep. I only got 9 months with Axl (19 years wouldn't have been enough with his sweet soul) and I know I will miss him deeply for a long time. Dr. Stickney let me cry like a baby and didn't rush us and made us feel like we were doing the right thing, no matter how bad it hurt. I swear, I believe good vets understand they are 60% for support of the pet and 40% for support of the pet parent, and Stonebridge gets this. I have found a new vet home in Rockwall (finally) and I'm so glad to have somewhere I trust to bring my furry loved ones.

I have been a client here for a while, and while the veterinary care itself is fine, the workplace…read moreenvironment is deeply concerning. During my last few visits, it was painful to watch how the senior, more established staff treated the newer, younger employees.Instead of guiding and supporting new team members, the older staff members are openly dismissive, cold, and borderline toxic to them. They act like highschool bullies. I have personally witnessed uncomfortable tension in the clinic, including senior staff speaking down to newer employees right in front of clients. It creates an incredibly unprofessional, stressful atmosphere not just for the staff, but for the pets and owners visiting. A clinic's culture trickles down into everything they do. If management doesn't address how the older staff treats newcomers, they are going to lose great talent and clients who don't want to support a toxic workplace. I hope leadership takes a hard look at their internal culture, and the front desk staff.

I moved to Fate in Feb 2026. My dog was born with a severe and deadly heart murmur. I have been…read moretaking her to Animal Hospital of Fate. The vet doesn't seem to understand how bad her situation is. He keeps giving me false hope and charging me for visits and over 5 different medications. I took her in because I know she is dying and she is in pain. He, yet once again, gave me 3 more medications and she is still dying. He is just taking my money when my baby is dying! I ordered one more med that I had to pay for in advance and have yet to be told it is ready to pick up and it's been 3 days, I call daily only to be told it isn't in yet!!! This Veterinary Clinic is the worst and ONLY WANTS TO CHARGE YOU MORE AND MORE!!!!

Zero stars if I could. My dog is potentially dying AT THIS MOMENT and the RUDE night management…read moresaid I would need an appointment for an emergency. I wanted my dog to go back to his normal pet hospital and I cannot believe I ever allowed him to go there. 0/10 I'm sure other staff is great but the rude ass lady on the phone needs to be fired IMMEDIATELY.

Original Vet was awesome, I begin to notice chances that weren't good and found out the owner had…read moresold his place and the new owner wasn't taking care of anything. Groomer was told to avoid talking to me since they double vaccinated one of my puppies! I was very upset along with my husband had passed away. I watched my puppy to make sure he was ok. Needless to say I left. I've been gone since July/Aug 2023.

I've been taking my dogs here since they opened and I truly feel they take care of them properly…read more Although the prices have definitely gone up these past couple of years I continue to take my dogs. They have always made us feel welcomed, eased concerns and answered all my questions. Even over phone calls, they have always been kind and helpful.

Dr. Desiree gives an option to people whose pets hate going to the vet. It was time to put down our…read moresweet sissy so Desiree came to our home and helped us pass sissy peacefully and quiet. She is an angel for pets.

Dr. Desiree was the most kind and patient person. Her "bedside manner" was impeccable and was…read moreexactly what we needed as we said goodbye to our chocolate lab. She wasn't in any rush and listened to all of our stories with such interest. It was so therapeutic to be able to talk so much about our sweet dog as we were saying our final goodbyes to him in the comfort of our own home. I fully and wholeheartedly recommend her to help you, your family, and your sweet pet through such a difficult time as having to choose to say goodbye to your beloved friend. She was also amazing with our 7 year old, explaining what was going to happen in such a gentle way. Thank you Desiree!

I've been using this clinic for their low-cost services for about two years, and until yesterday, I…read morehad always had a great experience. The appointments have always been quick, easy, and affordable, which is why I felt comfortable bringing my cat here when she developed a cough that I had never heard before. I'm a very protective pet owner, so I wanted to have her checked out just to be safe. Unfortunately, yesterday's experience left me extremely frustrated and with more questions than answers. When the veterinarian first came in, he immediately began handling my cat and feeling around her body rather roughly. She immediately started hissing at him. My cat is normally extremely friendly--she literally kisses me on the nose--so seeing her react that way was very concerning to me. I understand that animals can become nervous at the vet, but I feel that allowing her a moment to get comfortable and sniff the veterinarian before immediately handling her would have made a big difference. I was told that her cough was likely related to fragrances being used in my home. I explained that I have used these fragrances for around 2 1/2 years and that I have actually been using them less frequently recently rather than having them running constantly. I understand that fragrances can potentially affect pets, and I'm absolutely willing to make changes if necessary, but I felt like that conclusion was made without much investigation into other possible causes. They recommended bloodwork, and I agreed. I specifically asked if it could be done there because she was already nervous and I knew she didn't feel comfortable. She was taken to the back, and they attempted to restrain her with a muzzle and hold her legs while preparing to draw blood. While they were attempting to take her blood, they eventually brought her back to me. She had alcohol all over her body, and I was told that she had started drooling and was having a hard time breathing. They then told me they stopped because they were concerned about injuring her neck or potentially breaking her neck. I was honestly shocked and extremely uncomfortable hearing all of this. I was then told that she would need to be sedated in order to have bloodwork done. What confused me even more is that she has had bloodwork done previously without being sedated, so I was left wondering why sedation was suddenly necessary now. They also recommended an X-ray, but I left feeling like my original concern hadn't really been resolved. I spent around $90 and walked away with essentially the same concern I came in with, except now I was even more worried because of how the visit was handled. I want to be clear that I understand veterinary care can be difficult, especially when an animal is scared. I'm not upset that my cat was nervous or that they had difficulty getting blood. My frustration is with how the situation was handled and the lack of clear communication throughout the process. I also wish they had taken more time to build trust with my cat before immediately grabbing and restraining her. I have recommended this clinic in the past because of my previous positive experiences and the affordability of their services. That's why yesterday was especially disappointing. I left feeling like I didn't have a clear explanation for what was happening with my cat, and I didn't feel completely comfortable with how the situation was handled. I truly hope this feedback is taken seriously because I do appreciate having access to affordable veterinary care. I just want to feel confident that my pets are being handled gently, that concerns are being thoroughly investigated, and that I'm being given clear and transparent explanations about their care.

After being a loyal client for over 5 years, I'm deeply disappointed in my last visit. I've always…read moretrusted this practice with my pets, which is why this experience was so upsetting. There's a new vet and several new techs, and from the start, everything felt rushed and disorganized. I called ahead and explained that each dog, one male and one female had different ages, names, and needs. Despite that, their care was still mixed up once we arrived, and I had to correct staff multiple times. What concerned me most was the lack of communication and thoroughness. My dog was quickly taken to another room, and the vet returned already discussing allergy treatment and a shot before ever really speaking with me about her symptoms, history, diet changes, or my concerns. I had to stop and ask questions myself because no one initially asked me anything detailed about what had been going on over the past several months. When I questioned whether allergies had truly been confirmed or if other causes had been ruled out, I felt met with impatience and a sense of urgency to simply move forward with treatment. I understand vets are busy, but I never agreed to immediately start injections without a more thorough discussion or evaluation first. As a pet owner, it left me feeling unheard and honestly more like another dollar to be made rather than someone whose concerns genuinely mattered. After today, I no longer feel confident in this practice and will be looking for a new vet who prioritizes attentive communication, compassion, and thorough care for both pets and their owners.

Our small dog got stepped on by a larger dog and got a cut on his brow from the claw. The staff…read morewere excellent. Very caring and receptive to what our dog needed.

Best doctors and friendly faces for the techs and receptionist. Everyone I encountered are so nice,…read morecalm, and knowledgeable even if it is during a busy moment with a variety of critical pets entering their clinic. I recommend Rockwall Urgent Vet and trust them with my pets in an emergency. Emergencies are super scary especially when they are involving your sweet dog or cat. They have seen all my babies on these occasions and always handled the situations with professionalism and kindness. They communicate very well with costs by providing estimates and giving updates regularly. I am so grateful for an emergency vet so close to home.