Really helpful and knowledgeable staff for a phone swap…read more Convenient location with on site parking

Noah Belman helped me out several times and has been phenomenal every time. The store itself has…read moregreat selection and the representatives are all knowledgeable and friendly. Big fan of this Verizon store.

Excellent service and thoughtful consultation. They really listen to your questions and help you to…read morefind answers.

I just had an excellent experience with Laz and staff to get my Pixel 6 back in working order…read more He did everything exactly as promised very quickly and my phone is once again 100% operational - TY!!!!!!!!!

Went in with a messed up I phone and needing help setting up my new one with out ever backing up my…read moreprevious one. Tristian was working and was exactly what you hope for when you go into a phone store asking for help. He knew the answer to every question and could explain everything simply but not condescendingly. Extremely nice, upbeat, and educated. Will definitely come here and ask for him if I ever have more phone troubles.

I never write bad reviews but I came in yesterday to switch plans and honestly the customer service…read morewas so bad! My understanding is that when someone wants to switch plans, someone sits down with you to review options, discuss pricing etc. But they were just on the iPad the whole time and essentially picked a plan for us, hardly even looked us in the eyes and provided no explanation for anything they were doing. It was two young kids and it just felt like they didn't want to be there or something. Kinda screwed us over with the plan we went with and we are picking up the pieces today on the phone with customer service

I came in with my husband to get his phone fixed. We didn't know what to expect but had such a…read moregreat experience! We were greeted quickly with prompt diagnosis of the phone's problem. We were told that if the fix didn't solve the problem, that we wouldn't be charged for the first attempt to fix. Luckily, the first fix was what was needed, so we were in and out in about 15 minutes! Service was so friendly with expert advice. I would absolutely return next time I have a tech issue!

Your friendly neighborhood tech wizards! It's nice to have people so close to the community that…read moreare there to help you figure out what's wrong and their price to fix it, which is all you can really ask. I'm not saying the prices are the best, for example I had a bloated battery that the OEM manufacturer was quoting around $150 to replace labor and shipping included. I was quoted around $199 here, so not far off, but laptop battery replacement is actually something you can do yourself really easily so I bought the SKU from Amazon for ~$70 and already have a T5 and Phillips driver at home which I used to take the old battery out. But anyway I was using the wrong screwdriver (T4) and as a result couldn't get a stubborn screw out of the bottom to open up my laptop, and this was my problem and I was willing to pay for someone to be able to solve my absurdly trivial problem. You know, nothing ridiculous because I knew it probably wouldn't take too much effort but nothings free right? Wrong. First of all the really nice thing is diagnostic is free. So for them to tell you what's wrong and how much they will charge to fix it is $0, and since it was such a simple fix, they refused to charge me a penny. And that leaves you with a nice feeling in your heart so it's somewhere that I'm not scared to come back to and ask for help again. What's important to know is that these guys aren't that sketchy shop looking to nickel and dime you. You'll pay a fair price.

Lisa at Verizon Paoli was great. She solved a problem with my phone that I had tried to get…read moreresolved with two other companies and 4 individuals over three days. She kept at it and was creative in her approach and I am so happy to have the issue resolved.

My husband and I tried to buy phones at this store. We also wanted to open a new account because we…read morewere both previously on our families' phone plans. It was a little sketchy walking in because we did not expect the store to be so small and there were no customers on a Saturday afternoon. There were not many products either. The man helping us gave us an issue because of our "sudden" switch for phone plans. He also asked for a physical copy of our social security card and previous W2, which I did not think we had to show to get a new phone plan. He called someone on their phone and then she gave us an issue about it, so we just ended up walking out. I'm glad we did because we reached out to another larger Verizon store and they said we definitely should not be giving them our social security card and W2 form. Do not go here for anything!

Anthony came to my home within one day and fixed a printer's connection to my home network which…read morehad plagued me for years! Professional, mannerly and high expertise. Highly recommend him for it and all hardware needs.

Requested service on a weekend and Anthony spent several hours addressing technology issues with…read moreour computers, iPhones, and Smart TV. Both the Husband and I are technologically challenged and Anthony patiently walked us through the process of what we needed, clearly explaining everything to our satisfaction. Highly recommend this computer support service! Forget Geek Squad or anyone at your local computer stores, go straight to Anthony! We will never use anyone else!! Very professional, competent and patient.

Had looked online for a repair business, called several but no good results. Called them all and…read morethey were not very helpful. Then I called INpersonPC for what I thought was a fried hard drive. Maurice answered the phone after 2 rings. He walked me through a few steps and it was fixed. Amazing! Great service, great people and quick on their feet. Thank You Maurice! Tony, in West Chester

INpersonPC is amazing and Maurice really knows his stuff. He is extremely knowledgeable with just…read moreabout every computer problem one might have. He was prompt in response to my call, I had a computer virus and could not get my computer to work he was able to fix my problem and had my computer running like new and on other occasion my printer would not print anything from my computer he was able to fix it in no time over the phone. His service call is well worth the price with any computer problem or just a tune up for your computer. Thank you, for your prompt and professional service. Alan Conkling

Louis really the man. Quick service, very knowledgeable on his information about how the phone…read moreworks and allowed time for any questions. Anyone coming to the store please ask for Lou he will take care of you!!!

Before even walking in the door, you might consider reading this…read more.. - We brought our old phones to Manager Lou for a trade-in on a new line promotion, after being told over the phone that the new phones we wanted to buy were in the store. And then... - 1) Lou started by activating our T-Mobile transfer PIN, and only AFTER doing that, he said the new phones weren't actually in the store but in a UPS truck just down the road at the mall (Lou said he knew the driver), and he expected to have them within an hour or two - 2) With the transfer PIN activated, we thought we were stuck so we didn't stop him from continuing to set up Verizon lines on our old phones. I only later learned that I might have been able to halt the transfer without losing my T-Mobile service, even after the transfer PIN was activated, by asking Lou to hand me back my phone and checking my texts from T-Mobile. - 3) 3 days later, the new phones were STILL nowhere to be seen, yet Lou was STILL claiming they were en route in a UPS truck. - 4) He set up our lines with expensive add-ons THAT WE NEVER REQUESTED. - 5) He set them up in a way that Verizon's telesales people said made us ineligible for the new phone promotion that brought us in in the first place (because 1 - some of the lines were set up with conflicting promotions, and 2 - the lines were initialized on our old phones). Even if Lou had a way around these restrictions (doubtful per the telesales reps), and the phones were truly en route (hahaha) and available to us within two days (the remaining window for the promotion), and Lou just wanted to prevent us from buying the new phones from telesales or elsewhere and losing his commission, he never disclosed the odd combination of add-ons and promotions he added to our account. I only saw the whole picture because I found a way to set up the Verizon App without using my PIN, which the App didn't recognize (see #8 below). - 6) Because the website claims cancellation within 3 days would mean a waiver of our line activation charges and Lou had completely lost our trust, we cancelled on day 3. - 7) Thanks partly to Lou's trickery and partly to Verizon's tactics for duping people into overpaying, the website produced a link for us to pay a "final bill" in an amount of over $300 more than what we should have paid. - 8) Because we had canceled the service and Lou DID NOT SET UP THE ACCOUNT WITH THE CUSTOMER PIN WE ASKED HIM TO USE, our account was locked and COULD NOT BE OPENED BY THE REPS IN VERIZON'S CALL CENTER. - 9) It took about a dozen calls to customer service and three LONG trips to a "corporate" Verizon store (Lou is independent not corporate) before a store rep and a phone center rep came up with a way they could work together to unlock the account and apply some credits, but the account is such a mess that 14 days after Lou scammed us the website STILL SHOWS I OWE OVER $100 MORE THAN WHAT I SHOULD BE PAYING AND THAT MY PAYMENT IS OVERDUE. That's despite every rep who's listened to what happened telling me I should only owe an insignificant, prorated amount for 3 days of service. - 10) If you can find the tiny link to Verizon's regulatory disclosures on its website, you'll find its "Unlimited Welcome" line's "additional charges" include four "provider monthly fees" totaling $5.11/mo. These are discretionary revenue-boosters or "junk" fees NOT INCLUDED in the advertised monthly line charges. But in fact, my Welcome line bill included monthly amounts for the same four fees totaling $11.09, $11.55 and $11.55 for my three lines, MORE THAN TWICE THE DISCLOSED AMOUNTS. Responsibility for the hidden, excess fees could lie with Verizon corporate and not Lou's particular store, but either way they're unacceptable. - 11) For context, both T-Mobile and Consumer Cellular include all taxes and fees in their advertised prices, so even before the excess, undisclosed amounts, consumers should adjust Verizon's prices upwards when comparing them with its competitors' prices. - 12) To end on a positive note, most of the Verizon reps who tried to help reduce my final bill (those at the call center and those at the corporate store on Dekalb Pike) were extremely helpful, and I only have good things to say about the Dekalb Pike reps.

Dropped my expensive Samsung phone and the screen cracked. Phone wouldn't turn on so I was thinking…read morethe worst. Upon researching repair places, I found CPR just up the road. They took my phone on the spot knew what it needed just by looking at the it. Luckily, it only needed the glass screen replaced with OEM glass. Phone is back in action three hours later, and this girl is a happy client. Thanks to Nate for the fix and Jason for his friendly customer service upon initial call upon pick up. Glad I found your repair store.

They said my phone was unfixable but they would look at it for $60 and it would take 2-3 days. Went…read moreto place in down on market st called On The Go Mobile and it was fixed it 15 minutes