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    Banks Floors & Decor

    5.0 (1 review)
    Open 8:30 am - 4:30 pm

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    1 year ago

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    Shenandoah Garden Spot

    Shenandoah Garden Spot

    3.2
    (16 reviews)
    $$

    After my experience today, I will sadly never buy from this business again. As a loyal customer for…read moreseveral years, I am extremely disheartened and hurt to have been treated so rudely today. My husband ordered a flower arrangement online that looked like our wedding flowers for our big anniversary (10 years together). A florist called to let him know that they did not have some of the exact flowers shown in the bouquet that he ordered. When he called them back after work the florist told him they would still give us a similar arrangement that would look nice. The flowers that were delivered to us were not similar whatsoever, missing white and lavender flowers, as well as eucalyptus and seeded eucalyptus. I can't attach a photo, but they were pink, orange, and bright purple. Instead of being told that our order wasn't possible, we were told that they already "made something nice" for us. My husband said that was okay as long as the bouquet would look similar to the one online. When the bouquet arrived, we truly thought the wrong one was delivered to our home. We called to sort out the issue and were told that we did receive the right bouquet, that this was similar to what we ordered, but actually more expensive. We asked to return the flowers for a refund since the flowers we received were nothing like what was wanted. I mean, when you spend $100 on flowers/delivery, you want to be happy with them! We don't spend that kind of money on flowers for something I don't like! Greg, the Culpeper manager, was extremely rude. He refused to give us a refund, insisted it was our fault, told me that I "should be grateful to get a more expensive arrangement", and finally agreed to give a refund for the incorrect bouquet, but said "you will be flagged to never buy from our stores again" and that I will have a "1 star rating in the national flower system, being marked as someone who will complain" so it will be difficult for me to order from other stores. I am baffled. Myself and my family have bought from the Elkton store for years, dating back to when they first opened. WOW! That's all I can say. On a positive note, the Elkton manager was understanding, apologetic, and in agreeable with my frustrations, for which I am thankful. She thanked us for complaining so that the wrongs could be made right and gave us a discount card for future orders. After being yelled over on the phone and my wonderful day dampened, at least I got my money back from the Culpeper store. Word to the wise, DO NOT order online and/or from the Culpeper location (online orders go to Culpeper). We have ordered via phone/in person from Elkton many times, including for our anniversary every year, without these issues.

    I was drawn in by all the beautiful glazed pots sitting outside. I spent almost an hour pondering…read moreover which one to choose bc there were so many beautiful colors and designs, prices were good too. When I went inside I was greeted by a lovely lady who recommended the glass solar hot air balloons for the garden. I was skeptical, but she showed me a video on her phone, and I had to get one of those too. Wow! It's absolutely stunning! The pot is gorgeous too! Thank you so much!

    A & B Kearns Trucking And Stone

    A & B Kearns Trucking And Stone

    4.2
    (5 reviews)

    I moved to VA 9 years ago into a house with a grade challenged yard. Luckily, I found AB Kearns…read more I love to garden and adding natural landscape & hardscape elements with dry creeks and the necessary rock french drains to coax the runoff along. The AB Kearns staff are always generous with their time and knowledge, which make my DIY projects possible. Their expertise has helped me complete the hardscape at my own pace as the landscape fills in. The ladies are great! AB Kearns also supplies to contractors, so there is a wide product selection. Their deliveries are quick with courteous drivers and pricing is always fair. AB Kearns is an asset to all of us who like to play in the yard and get our hands dirty. Cat C

    Scathing Review for A & B Kearns Trucking and Stone I rarely…read moreleave negative reviews, but my experience with A & B Kearns Trucking and Stone was frustrating enough that it deserves to be said. I came in several times looking for stone, trying to price out exactly what I needed for my project. Each visit felt more disappointing than the last. I was "helped" by someone who was clearly overly qualified for the position -- and unfortunately, acted like they were far too good for the job. The lack of interest, lack of effort, and lack of basic customer service was obvious from the moment I walked in. After multiple trips, clear explanations of what I needed, and plenty of opportunities for this new associate (who will remain nameless for the sake of this review) to actually assist me, it became clear they simply didn't care. Their indifference cost them a customer who was ready to spend real money and generate real profit for the business. Because of that lack of effort, I took my business elsewhere -- and I won't be returning. A & B Kearns needs to seriously rethink who they put on the front line representing their company.

    Rural King

    Rural King

    2.6
    (43 reviews)

    Exactly as all the reviews say prior to this one. The associates here are clearly misguided, not…read moretrained, unorganized, inexperienced, and have no apparent training. That right there is a reflection of the management that does not exist for what is supposed to be a Christian establishment. The store is good for getting essentials that you can find yourself. However, good luck finding an associate that can be useful and knowledgeable. I will not review the associates as it is not their fault. It is no one else's fault but the invisible managers here who should be disgusted with themselves for setting the associates up for failure and placing them in hazardous situations that can kill these young kids trying to be responsible and actually maintain a job in today's fallen world. No one picks up the phone. Associates do not help you on the floor. Employees are not knowledgeable of any merchandise of all categories. When we thought Lowe's in the bad parts of the state was the worst. Terrible that Rural King in the Front Royal area is beyond a disappointment.

    Rural King is the best place to buy chicken food. We had to make the 50 mile trek to Front Royal…read morebecause this location is the closest. I don't understand the low Yelp ratings because the store is neat and organized, the staff friendly and they have what I need. After picking up a bag of the complimentary fresh popcorn, we grabbed 10 bags of feed and some spray for the fruit trees. Then, I got the wild idea to make some pickles because I saw the huge display of canning supplies and we have cucumbers in the garden. I picked up the canning supplies I needed for the pickles. Check out is quick, easy and friendly. Prices are reasonable. My brother had to return a fitting that was the wrong size and they cheerfully refunded his money. There is plenty of parking in the strip mall lot. I'm sure we'll be back when the chickens need more food.

    Banks Floors & Decor - flooring - Updated June 2026

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