At the Issaquah branch, I had a teller whose mask was hanging around her neck, put my drivers…read morelicense up to her mouth and cough on it, with several people in line, groaning as they watched in a horror. At the Sammamish branch The manager couldn't find her way to allow me to put money in my account. This was an incredibly simple issue where I sold a vehicle and an insurance company gave me a small rebate due to there was no reason to continue keeping insurance on that vehicle.

Great service, my honest appreciation to the branch and especially to Tina Ranezani, We came…read morewithout an appointment, She came out and promised to serve us, and for an hour after branch were closed she helped us spending her own time to finish all our questions, we so happy, we got the best service that we could not even count on! Thank you!

Amazing staff! Super friendly and very helpful in communicating finances. I appreciate the sense…read morethat when they work with me I feel like family not just another account holder.

I've been with BECU for personal banking since 2008. This year I've added a business account. Most…read moreof their accounts are FREE, so I can't complain about price. My only complaint is that it is IMPOSSIBLE to pay their credit card from another bank. The money must be deposited into BECU, then paid from a BECU account. This adds steps that really are unnecessary!

WARNING: DO NOT CHOOSE Wells Fargo for business account needs. WF failed to set up my account…read moreproperly 4+yrs ago so they ask just asked me 4+ yrs later to fill out a missing beneficiary form. I did so at the branch as soon as received the one and only letter in the mail (did not even receive a phone call warning). The branch staff was friendly but "loss prevention" aka the virtual customer service teams still could not lift the hold on our account after spending hours trying to reach the proper dept via WF CS lines to find someone to fix the issue. Only to have them still close my business accounts without proper communication back to me, leaving us in a lurch, forcing us to open a new business account elsewhere to ensure our business transactions are uninterrupted, because they no longer want my businesses due to a paperwork mistake created by themselves! I am spending days of work to set up all new accounts elsewhere and redo all our ACH bill payments. Even the branch associates complain of getting proper help for their customers due to lack of system processes and escalations. I have never experienced such disregard, lack of ethics, and disrespect to customers from a bank. Avoid WF at all costs!!! No stars but this forces me to select a star!

Sometimes a real person is needed to get your request completed. After 45 minutes of runaround on…read morethe phone I made an online appointment at the Issaquah location to talk with a banker who took care of my needs within 10 minutes and had me on my way. The place is nonstop sanitized during Covid and my banker helpful and friendly.

Banking products are great…read more Services and professionalism is awful. The bank teller was rude and condescending. To give an example when I inquired why is the credit card link to my bank account her response was "I don't know that you have a credit card" ???? Really and my credit card was shown to her along with my ID at her request. She quickly brushed me off and said to contact customer service Is there any mystery shoppers who travel to see how their staff are working and representing the company? I wonder if there is a branch manager who is observing the daily business operations? What a bad reflection!!! and POOR Customer Service! The one star was for the service if there is a negative star I would love that!

I had the worst experience at the branch 5/12. They are so self serving to the point where they are…read moreunwilling to carry out standard financial services. I came to get a signature guarantee or medallion stamp to prove my identity for TreasuryDirect. A very rude and snooty man comes out to tell me that they can only stamp certain types of documents to avoid risk so it's a no. I then ask if they can exchange foreign currency. The lady tells me no because it has a fold and it will be a black mark against her if she accepts it. Are you serious?! This branch needs a reality check in customer service

One star because the lady was very nice to me two weeks ago. She took her time and even added the…read moremoney in a envelope and asked me if there was anything else I needed. I came today around 3:50 and it was another story. The woman was short in her answers. I could hardly understand her. She did not even offered to put my cash in the envelope and showed me where they were. When I told her how I wanted my cash she interrupted me and gave me a paper to write my simple request. ( I think her conversational skills are intermediate level and can't understand. I am not sure). When I was done, I asked if there are any available boxes. She interrupted me and told me I don't know , maybe not. Unbelievable this person. I asked her if I could add my name in the waiting list she told they don't have one. I told her the one on 8th St has one and she told me all branches are different. I told her" Whatever" and left. She was rude and her behavior totally unacceptable. What I do not understand is that we are paying for a service and I did not get good service today. I got the type of service that you get in a McDonalds. This person should not be working in this type of setting. I wonder if I would have been treated differently if I were Caucasian. Bleh!

Ugg... this branch never fails to disappoint us. My husband and I have had several negative…read moreexperiences here. Our first was when my husband called to ask about the availability of safe deposit boxes and the person told him they have several available. When he went in to get one, he was informed that there is a long waiting list and he must have called the wrong branch. Nope. We just went in yesterday to make some changes to our account and nobody in the bank greeted us or seemed extremely personable. We will stick to a different Chase branch, if we continue banking with them.

I visited the issaquah branch twice this week and was treated poorly twice. Customer service is…read moredefinitely lacking at this location. I would stear clear. My wife has been pushing me to close out our account and go elsewhere, I think she's right.

The Bank does NOT allow anyone in the bank. they have 1 drive through window. On March 5th I went…read moreto the drive thru and there were 2 people standing/waiting in the drive thru (not in cars) waiting to do their banking. It was raining and there is a VERY small overhang, which does not keep you dry. An elderly women with a walker came over and got in line, behind my car (breathing exhaust), standing in the rain and NO ONE ever offered to help her inside. I let her in front of my car. It took over 20 minutes to do my banking. How insensitive and unacceptable! I'm leaving this bank. BE AWARE, this bank is horrible as it goes thru the 4th takeover in 20 years!!!!

The customer service provided by this branch is absolutely the best. Every time I visit their staff…read morehas been friendly, courteous and so very helpful. Every staff member I have encountered has been thorough and very professional. This branch isn't open on Saturdays so that is a bit inconvenient, but I still prefer banking here nevertheless. Highly recommend his credit Union

Not many locations. When I needed to do a wire transfer for a home purchase - I went to the…read moreclosest location. Got turned away at the door by a person who said their internet was down. 30 minutes later I arrive at the next closest location. Found out there, the other branch I was at went back on line maybe 5 minutes after I left. Thanks for wasting my time and gas. Phone access almost impossible, you can sit on hold for 30 minutes on a good day. Online chat has never worked for my PC, their techs unable to provide a solution. Cell phone access used to be easy but now it wants to also do the "double check" and once you answer the text properly, it directs you to go back to the site - which is stuck on the verification page - so you log back in and get the same thing all over again! another verification request. I'm really disgusted at all these businesses making it impossibe to access your account online without a smart phone. Just don't lose your phone or you won't be able to access your account, unless you walk into the branch - something which seems to be discouraged. You go in and the bank rep tells you "You could have done your transaction online". . I've banked here several years, but this is my last. Alaska Fed beat the interest rate Harborstone offered me for a car loan. Found out there is better customer service out there than Harborstone cares to provide. Adios!

Chase overall has always been amazing w me, as well as their ATM services and the safe and secure…read morelocation. Alongside everything, I've only had to go inside the bank once and had an amazing and welcoming experience w Sarah. She's been extra helpful, caring, and professional and I will be getting my next credit card thru there!

I'm an accountant so I deal with all the banks. WaFd is one of my least favorites. This branch will…read moreoccasionally have one good person but overall, tellers and managers are rude and fairly incompetent. They turn over within months. A new teller rudely demanded my driver's license to deposit only checks to my client's account, which was a first. I don't trust him to not sell my information. With good reason--a prev branch manager (there have been 3 or 4 in the last year) suggested I take advantage of my client. WaFd bank hasn't invested in their software. It takes 15 minutes for even someone good to do what another bank can do in 2 minutes. That means if the thing you wanted to do would normally take 10 minutes, you'll be waiting for hours. Online, the first time I imported the transactions into QuickBooks, it trashed the database, so I had to restore from backup. Now I enter all the transactions manually. The client says he's staying with them due to loans, and that Sammamish is much better. Couldn't pay me to bank with them especially since I live in Issaquah.

Very quiet atmosphere. Staff is nice. Service tends to be slower than a normal bank with the…read morecomputer software taking more time than usual. Being patient and know that tasks are going to be completed.

Marco did a good job providing FREE Notary Service for us!…read more The environment was great and people were friendly too!

Lowie Cheng is so helpful and knowledgeable, as well as very professional and pleasant. Highly…read morerecommend her for any personal banking advice and services you'd have. Even though it is a bot of a drive, I will continue to go back to her every time I need an assistance with my banking account.