This might be the oddest financial institution location I have experienced . First is the obvious…read moreit is located on a used car lot that is otherwise abandoned. 2nd it was built with a drive up window but it is unused with only walk up ATM. 3 rd it lists 3 credit unions but all have merged in to one. All of that aside the staff are knowledgeable and friendly. The interior is present . More parking at the moment than it will ever need. I wound up with this Credit Union thru a merger. Some good things and some difficulties. I give them that while the problems have been annoying when brought to the attention of the staff they have worked quickly to make things right.

Rosa is amazing. She is very knowledgeable and always gets me taken care of quickly. She provides…read moremuch better service than my primary bank

Sophia and Evelia are always going above and beyond to help me out, they are the best. I can count…read moreon them to help me with my bill pay and answer all my questions.

I love coming into this branch! My credit union is about an 1.5 hrs. Away and this is the closest…read moresister bank that I do my banking when I cannot go to my credit union. Every visit that I have made into this branch the associates have all been helpful and friendly. Please go and visit this branch for your banking needs.

Its unfortunate to see what use to such a great bank be what it is now today. the employees were…read moreexceptional until recently when we started to have problems with communication. first we were unable to have anyone return our call to have a card activated. when following the instructions and calling in for help...no one helped and no one returned my call it's been 2 months. my teen daughter got her first job, opened a checking here since this is where we have her child's savings acct. we went in person spoke to ANA and said she would have the debit card in 5-10 days. 3 weeks later we haven't received the debit card we were told it was never ordered although it was noted in the file that we went in person to request one. I was told one would be ordered asap, this matter was to be marked urgent and escalated and that I would receive a call back in a few. I never received a call. the next day my daughter is told she has to go back in person to place the order, her card was never ordered. when I called to see what was going on SONIA or SONJA (she made sure to correct me when i mispronounced her name) had the worst tone, rude and condescending. we were then told because my daughter is a teen she is not allowed a debit card. confused as to why she wouldn't be allowed a debit card to her own money I asked to speak to Ana since she at first was very helpful. I was told she wasn't available, I then asked to speak to a manager or supervisor and I was placed on hold. then Ana picked up, apologized and said "I assumed it wouldn't be an issue since your teen will be 18 this year" she then said her manager would override the request and we could have the debit card in 10 business days. we declined the offer since we now lost our trust in the bank's employees. we are closing this savings account, opened a college account at chase with a debit card issued and here in less than 5 days. my teen has access to her money and able to pay for her expenses with her Apple Pay they added to her phone on the same day. oh and I've yet to receive a call from a manager or higher up at ivfcu.

I am happy to write a very satisfied customer review for IVFCU after being a member since 1990 - 34…read moreyears! I was very pleased with the professionalism & friendly service I received from Anita Lopez in the lending department. I inquired on a low rate credit card & was immediately called the next morning. I had only inquired on it but she quickly explained how she could help in getting this rate vs the high rate cards out there & rising. She sent a message on the items she would need to be sent for review & evaluation of approval. After sending them she called me a few times for quick info needed & was very delightful to speak with. Once the process was finished; she recommended a few other things to make life simpler for us related to the bank accounts. I highly recommend Anita as she has been the first associate we have been happy to work with after many years of banking with IVFCU. This was all done by phone or messages which was a compliment to our busy schedules as we did not have to go to the branch for anything! I highly recommend seeking Anita for any of your lending needs with this CU. Thank you Anita for all your assistance and congrats on doing a fabulous job & showing care with your patrons.

Just got of the phone with Carmina And is sad to say if u…read morecould look else where for a credit union I would do so I gave them more than enough time to submit my paper work and after excuse after excuse I was told now that their now submitting my paper work that I might pay late fees and as smooth as they try to be to tell me there where going to ad the late fees for their mistakes to my loan Just please be aware

1st valley credit union has a ATM outside that I use. It works and doesn't charge me a fee to use…read moreit, because my bank is also a credit union. Can't say anything about the bank other than their ATM machine is always up and running.

Great service! They were manning a booth at LLU. We're grateful for their availability!read more

They are Nice amazing sweet people , really helpful and smart people , i really enjoyed meeeting…read morethem

It's always an enjoyable experience at the Rialto branch. The staff are always very professional…read moreand personable. Michelle, Santita, Jacob and Riley are a great team!

I've had nothing but issues with this credit union since opening an account earlier this year…read more 1.) Initially I could perform Zelle transactions (and did) but then a week after my account was opened all of a sudden it stopped functioning. I was told by their customer service line that there was a 60-day period where it wasn't allowed. A manager at the branch also stated that was the case when I followed up in person. I found it odd that it would work initially but then stop functioning. As I had an account elsewhere at the time it wasn't a big deal but still something to note. After the following issues I've had I began to question the validity of the "60 day period" or whether they were blowing smoke. This 60 day window was never mentioned when opening the account and Zelle was brought up as a payment option. Admittedly this was something I had no clue to even ask as I have not experienced this issue with other banks or CUs. 2.) They printed the wrong account number on temporary checks which has caused me to have to chase down a payment with a vendor. The vendor deposited the check and the funds were withdrawn from my account but the funds were never deposited into the vendor's account. I was at least able to get a facsimile of the check withdrawal from a branch manager but have had to ask for for some sort of verification from the vendor that they did not receive the funds to provide Alta Vista proof. This is still an ongoing issue that I've been dealing with for over a month. I don't know whether my funds are sitting somewhere in the limbo of back channel bank processing or somewhere on Alta Vista's balance sheet. 3.) Both their app and their website can be very hit or miss. Their phone hotline both for branches and the general line have both had technical issues on multiple occasions when I was trying to resolve all of the issues listed on this review. I've had to physically go into a branch to get adequate assistance from the staff. 4.) The final straw was earlier tonight. While checking out for groceries I attempted to use my debit card and it failed even though I knew there were enough funds available. When I attempted to check both their website (on multiple browsers) and their app, both also failed to load my account balances. I tried a third party ATM and received the response "balance unavailable." I was near the Rialto branch after it had closed and when I swung by two other members were outside at the ATM having the same issues even accessing their balances. The technical issue appeared to have been resolved a couple of hours later but I've never in my life had an issue where I was completely unable to access my money from a banking institution. For a bank this is their primary purpose and to me absolutely unacceptable that something like this should occur. Had the transaction been for something important I would have been up s**t creek. I'm going to withdraw my balance down to the bare minimum to keep the account open for free as a backup but won't be using them going forward. Even if the staff are nice everything else has just been way too mickey mouse with this CU. If you choose to use them I hope you have a better experience than I have had.

Great customer service and the bank is extremely clean and quiet i had a check to cash but I didn't…read morehave an account with them so just keep in mind to bring a second for of ID or mail

Great service! Wait is never long and always greeted with a smile and made to feel like your…read morebusiness matters!!

We have been banking here for YEARS! The tellers are always incredibly friendly, helpful and…read moreknowledgeable. You can trust your finances here, and that brings much needed peace of mind.

Since when do you need a utility bill to open a bank account?…read more Real id. Pass port birth cert social.