Salesman didn't know anything about the vehicle, even though he had multiple days to prepare before my test drive. Also they wouldn't allow me to take the vehicle for a pre purchase inspection. All these people care about is taking your money. read more

Although they couldn't fix our vehicle because the parts were on back order and we had to drive home (12 hours) They were going to call Chevrolet get a rental and drive ours to our home! They were so nice. read more

I usually bring my vehicle here as it's close to my gym in Gentilly. However, the service is SUPER SLOW. I went for an oil change and it took from 10:30am until 2pm. Also, every time, I check in I receive a text message IMMEDIATELY informing me that I will be constantly updated as to the status of my vehicle and if needed a video of the mechanic's inspection. This NEVER happens! Furthermore, I only come here because it's certified service. Every where else I go the teens damage or neglect something. That's the only plus with Banner Chevrolet: the jobs are done right the first time. You just might need to bring a tent and marshmallows cause it's gonna be a minute. read more

Banner Chevrolet - Waiting room was comfy! - Car Dealers Near Me - New Orleans, Louisiana

I was emailed an offer on Saturday night by your sales associate, Chad Morgan. After receiving the email on Saturday night by Chad Morgan, I called him to verify that the offer was real and the same as what was sent to me via email, (which I will attach to this email). I know that today is the last day for the employee pricing, so I stopped negotiating with the many other dealerships, as I was trying to get the best price. I am a single mom going through a divorce and every penny counts. I headed to the dealership this morning for 9:00 am with my check book and my 4th surburban to possibly trade in. Chad greeted us and we test drove the new Tahoe that I was certain I'd be leaving with soon. Once all of that was done, chad gives me an insulting offer for my trade and then tells me that the price of the new Tahoe is SIX THOUSAND higher than what we had agreed to Saturday night, which I had in writing AND had more than one conversation with him over the phone about. Here is the email that Chad sent below. And like I said, after receiving this email, I followed up with two phone calls just to make sure that this was: 1. A 2019 Tahoe that was new 2. It was an LT with leather 3. That the price was actually 43,399.00 as the email had quoted. I also added in the phone all that if for any reason the price were to change when I came in on Monday, that we would have a problem and that I will not buy the car. Chad assured me that would absolutely not happen, that I had "his word", that nothing about the offer would change. I asked him if this offer included me having to finance through GM to get the extra 1500 off and he said he was pretty sure that was the case. This is an "in writing" quote and I expect it to be honored. I've bought one of my other surburbans from Banner and had a fantastic experience, which is not what I experienced today. I wasted 2 hours of my time to be hoodwinked by a bait and switch offer. Chad told me that he made a mistake on this email. Well if that were the case, he made two other mistakes quoting this same price in 2 separate phone calls. They would not honor this offer when I arrived, even as it is in writing. I have now run out of time to deal with another dealership for the incentives that are ending today. I'm sorry Mr. Morgan says that he "made a mistake". Well Mr Flick, I do not think it's fair that I should have to pay for his mistake to the tune of an extra 6,000.00. I have family members that are stock brokers. When they makes a mistake with someone's account, they are held responsible and must eat that mistake by paying for the mistake. Let me add that Chad brought this issue to the manager and he also would not honor the in writing offer I had been given. I own a small business. When I quote a customer a price, I make sure that price is accurate, and if I make a miscalculation, then I own that miscalculation. But I guess we all know that this was no miss calculation. This was a bait and switch operation for sure, and is the oldest trick in the book. This dealership cannot be trusted. I left the owner Rick Flick a message. If I can't get any recourse there, I will call Chevrolet Corporate on Jan 2. read more

Banner Chevrolet - Car Dealers Near Me - New Orleans, Louisiana

Took my car there multiple times to get fixed. I had a leak in my car. Each time I took the car back and after I paid the car was never fixed properly. The oil leak was still there after bringing it there 3 times to get fixed and paid over 3 thousand dollars total for them to fix my car. Car still isn't fixed and I brought it to another car repair shop and they told me that I needed to fix the exact things that I paid for this dealership to do. I don't know what they did to my car but it's not what I asked for. read more

If you're going to pay extra and take your car to the dealership, you want to get the best service. And that is exactly what you get from Banner. I love the text message you get when it is done, giving you a video of everything that was checked, and giving you all the information needed about your vehicle. Friendly honest service from everyone that works there. G read more

Another excellent service visit. The combination of online service scheduling and the Banner personal touch of Louis Luna made my Silverado's 30,000-mile service a pleasure. Internet issues did not slow down this team - they performed the service and emailed my receipt later when the systems were back up. read more

Every time I've been to this location, it is a bad experience. The last time I went and the last time I will have gone was to get a rim for my car. I was told that it also needed a wheel alignment so I followed up with Gentilly Goodyear. They told me that the alignment was fine but the balancing was not done properly (it would be 20 for a balance but the ones that put it on should do it free). I went back to Banner to check my options. It was 70 dollars plus tax to get my four wheels balanced or they could hold it over the weekend and get it back Monday and maybe have something done to it (price on option two unknown). Matt was ready to let me know how much he hated his job and how much he hated being there on the weekend. I'm sure he wanted the commission from my 70 dollar sale. I took it back to Goodyear, told them the crap from Banner, and that I would take the balance they told me about. Goodyear did it free. It may have been easy for them, but Goodyear got my future service and good word of mouth. Banner won a 1 star review and not having to deal with me again. I bought a tire rim that was not properly balanced, as diagnosed by another location soon after getting the change. They weaseled out of fixing the problem and lost all my future business. read more

Meet Matt Perniciaro. He's a service representative at Banner Chevrolet in New Orleans, LA. He scheduled an Oil Change, Tune Up and replacement key for my Chevy Equinox. Unbeknownst to me that Matt/Banner are scammers. I entrusted my car to him for repair only to find out this...I picked up my car upon my arrival to NOLA on Monday 2/10 at around 10:30am CST. By 11AM I had paid for my car and returned to work - only to find that my car had been hit - front and back door. Upon returning, Matt apologized and schedule my car for repair. I left there and dropped my car at a different dealership for additional repairs (I did this because I did not trust Matt -- this I will tell you about later) Around 12PM, I received a call from the service technician and asked me if I had an oil change because my oil is dirty. I called Matt, he assured me my oil was changed because he infact witnessed it. Then he got defensive and asked my why am I accusing him? I assured him that I was only calling to confirm after receiving a call from my new service tech., but warned him of the reprecussions if I find that my car infact was not properly serviced after having paid for it. I received a video and pictures of the oil and filter. I called Banner and asked for Rick the Service Manager -- he would not pickup or return my call. I finally spoke with Marlon West, the Sales Director - I explained what happened and sent photos to his cellular. I explained that I took my car to a different dealership because I received an invoice for the service provided and the estimate for my key was $250 -- when infact Matt and I had 2 different calls about the price. When I initially contacted Matt about a new key he told me the configuration was $70. He stated the key bob was $200. I told him that Autozone had the key bob for $63 -- he turned around and said on yeah, the key bob here is $69 - I said cool, add that to my service. However, when I arrived to drop off my car he forgot we spoke and told me the key would be $235. I reminded him of our conversation and he changed it back. Then when I received my electronic invoice the key was $250 - I called him and he said that the service tech added an additional change and he could not remove it. I told him remove the key from my service. Exactly one hour later Matt called me back and told me he was able to get the key reduced to our original amount, so I told him cool add it back. But because of this, my fraud guard was up - I had decided then that all other repairs would be completed else where. Now, hours after talking with the Sales Manager, I had not received a return call, so I texted him - he responded with his inability to speak with me because I have chosen to contact an attorney. Now of course I recorded my call with him and documented these events - in case I needed to lawyer up -- which due to my business I keep on retainer. The moral to this story is please becareful - I have no idea what purpose it served for Matt/Banner to lie to me. I could have permanently damaged my car or had an accident because of these lies. I believed they underestimated me, I am a business owner with an MBA. I am going to press forward and expose this to the public and try and prevent this from happening to anyone else. If you have had the same experience, please contact my attorney at Jaso Smith at Southern Piedmont Law 678/423-3177 read more

Banner Chevrolet - Car Dealers Near Me - New Orleans, Louisiana

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4hrs for an oil change WITH an appointment. Unacceptable, I've heard about the wait but didn't want to believe it. I will not come again.

Naively didn't read other reviews before bringing my car here to get serviced. Came in for routine oil change, and tire rotation and apparently scheduling an appointment means absolutely nothing. I'm currently still sitting in the outdoor waiting area with no updates about my vehicle. I've been waiting for 2+ hours and assume I'll be here for another hour or so before I see my car again. Needless to say I won't be bringing my car here again. read more

This is a review for the Service Center. I never bought into the whole 'stealership' stereotype. I used to live in Georgia and took my car to a Chevy dealership there for service regularly and I always felt like I was treated really well. Now I get it, the whole experience here really makes me feel like I was getting screwed over and I had to go the rounds with my friends all telling me over and over again how it was a mistake to go to the dealership and how they knew local guys who could've done the same thing for so much cheaper. Immediately on pulling my car into the service center, Carl started listing off repairs that would've totaled over $1000 in cost. To be clear, this was before any diagnostics or examination of my car had been done, this was on pulling in. I iterated to them several times that I knew what the issue with my car was. Someone had left something on in it and the battery had drained. It had run fine after a jump for a while, but was now starting really rough and I wanted a new battery installed. Also, I asked for an oil change since it was overdue for one anyway After the process was over, and the diagnostics had been run it was suggested I have some parts replaced worth over $1000. I told them I just wanted the oil change and the battery and my bill was still over $500. Now I understand that I don't have the space or tools to do repairs myself. There are labor costs associated with this kind of thing. But I absolutely believe I'm being overcharged. Also, on the topic of the diagnostics, I believe I was lied to. They told me I had a check engine light on indicating that I had a module that needed to be replaced which I refused. I never saw the check engine light on, and after the car was returned to me, there was no check engine light either, so either I completely missed it and it disappeared for a reason other than what I was told, or they were wrong. In addition to that, I was told that if I wanted to pay by card, it would be a 3% fee on top of these already incredibly high bills. I'm sorry, maybe I'm wrong but so much about this place just seems downright predatory. Also, being nitpicky here, but the waiting room was uncomfortable and had signs advertising free WiFi but nothing about how to log on, so I'm not sure if they actually wanted people to be able to use it. Overall, I absolutely DO NOT recommend bringing your car here for service. read more

Steve and Trey were excellent to work with. Then entire Banner team made this an easy and smooth decision. I would definitely recommend Banner Chevrolet to anyone read more

Banner Chevrolet - 2017 Chevrolet Silverado LT - Car Dealers Near Me - New Orleans, Louisiana

I didn't buy a car from him simply because they didn't have the right car for me, but I spent several hours yesterday with Salesman Keith Perriatt who was the most patient, no pressure, lovely car salesman that I have EVER met. I wish I could have given him my business this time. I will definitely car him first the next time I am in the market for a vehicle. read more

Bought a used SUV at Banner today. Salesman was good an respectful. Amazed at the computer generated price details.... be very attentive. The tax rate we were given approached 12%. It was corrected only after we called them on it. Other charges for security items and nitrogen gas can add over a thousand dollars to the cost of your vehicle... useless. Never pay for those extra dealer additions... if the dealer wanted to add that to the vehicle, then let the dealer pay for it. That was his choice. You shouldn't have to pay for the dealer's unwise additions. Watch the numbers. Watch the percentages. Slow the process down to where you are comfortable you have been given a fair deal. read more

Just bought my 3rd car from John Touhy at Banner. I have never experienced such a professional, kind and thoughtful individual. Feel so lucky to have met this man as he has made everything concerning my cars so easy to handle. Grateful read more

The sales manager is not a salesman and this is not a DEALership. They take orders. Like McDonalds. The price is set very competitively, but dont ask for an additional hitch or new tires though clearly needed. Would not drop price $300 for hitch. Will not move off Internet price. The car is sold as is. It might as well be on a shelf in Wal-Mart. This is a transaction. Nothing more. My vehicle was NOT state inspected. Not sure if it was serviced at all because it pulls to the left. Didnt even tank up the truck before i left the lot. This isn't the place that tries to make you feel warm and fuzzy in exchange of you dropping 1000s of $$$. Total lack of customer appreciation. This is just a transaction. They're not interested in you having such a great experience you return. It's just an instant gratification sale. No relationship. Everything is cheap. If all you are interested in is a good price, then this place works. If you are looking for a sales manager that is grateful for your hard earned money and business...this is not the place. Also, Larry is great to work with. read more

My review concerns only the service, which is abysmal. I've been waiting for an...OIL CHANGE for three hours. Three hours, which is the equivalent of 48 days if you're waiting in the lobby of an auto dealership. I have a Saturn, so the vehicle can only be serviced in particular places. Jumpersuited guys are shuffling around, drinking Coca Colas, palming peanuts. I would have rather bought a new car. I would have rather dug in my backyard and discovered oil, figured out a way to put it in the Saturn. I could have BUILT a car. People I know probably have filed a missing person report. Do yourself a favor. If you're thinking of servicing your vehicle here, just drive it off a cliff or something and get a new car. read more

On point customer service! Its so funny that when you hover over 4 stars it says: "Yay! I'm a fan". Which in reality I'd rather not be a fan of this place. But due to my subpar driving right before the Christmas holidays...I ended up at the body shop of Banner. No fault to them though. I had work done to my car previously at this body shop...was referred by another customer..and they were spot on. Car is always fixed in the scheduled time frame, the body shop manager called to give updates on the repairs and worked nicely with my insurance company. The car was repaired and looked like new once they were done. They're the only folks I'll trust with repairs on my car...but ::fingers crossed:: I won't need any work done on a vehicle ANYTIME soon. read more

Worst general sales manager and financing team I've experienced John Dillon and Walter will try any tatic to sell a vehicle Please beware of your interest rate even with excellent credit they will tell you anything to try and make a extra buck on the back end depriving you of a proper rate. Be prepared to refinance Asap do not wait 90days like they will tell you if you plan on purchasing a vehicle. Very Decietful Team read more

Now that I have been accustomed to dealership service I had to update. Honestly, this place is cool. I say this because I have had not so good experience else where. This place has been solid so they will continue to get my service. They are always busy and so I just know to clear my schedule now. I know that the service men know what they are doing and I have never had to bring my car back after they service it. My first review was my first time at a dealership so I didn't know what to expect. But going elsewhere I can say this place has never steered me wrong. If you hear about me getting an oil change you should automatically know I am here as a loyal customer getting serviced. read more

Great work done by the body shop.

Worst car buying experience I've ever had. The service department made my experience more tolerable so that's why I gave one star. I was sold a truck that clearly had flood damage. The truck was in the repair shop every week for a month. I noticed rusting under the panel that is under the steering wheel when I came back to the dealership to look at other options and gather my belongings. After not being able to offer me anything comparable to my needs they then had me drive a truck that again had electrical issues (every time I went over a bump the radio would go out) and smelled like a dog lived in the car. Now that the dealership has signed off on buying the car back the payment is 19 Days past due. I would not recommend doing business with this dealership. The next step is a report to BBB. read more

My husband and I purchased our SUV from Banner Ford in Mandeville. The salesperson raved about the benefits of purchasing the warranty and so my husband agreed that it was in our best interest to pay the additional money to have bumper to bumper coverage. Earlier this week my car had a flashing error message that stated " Service Battery Charging System". I did a bit of research and here's what I found: "If an engine fault causes enough loss in RPM at idle, the charging system warning light could come on. Another possibility is the charging system and/or battery are faulty and thus there is inadequate power to run the ignition system, fuel pump, etc. When that happens the engine tends to die. The most common scenario though is a battery/charging system fault and so the first thing to do is check charging system output against factory specifications." So we brought the SUV to Banner Chevrolet since they are closest to us. When my husband first dropped off the car he had to search for someone to provide him assistance despite us having an appointment and me calling to state he was right down the street since he was 8 minutes late (I value people's time). When he told the gentleman he was speaking to that we had the warranty he was told that we would have to speak to the warranty company. At which time my husband informed him the warranty was with Banner. His response was simply oh, well you still have to pay $100 for the diagnostic. This was no problem as our biggest concern was driving a safe vehicle. I am the primary driver of the vehicle and regularly travel with our children. After leaving it first thing Thursday morning (I was hoping not to go the weekend without a car) we were told it was the battery. So we spent $253.00 to fix the battery. Picked it up Friday morning only for the same exact error message to appear at 1:20 p.m. My husband took it back only to be told that they completed the work as advised by the diagnostic code. So we paid $100 for a test that could be run for free at Auto Zone, $253.00 (including the $100) for a battery replacement to then have to turn around after only having the car for 6 hours because the issue was not resolved. I understand that department is currently understaffed, but such negligence leaves peoples lives at risk. This type of issue has the ability to cause the car to just shut off. What if that were to happen while an 18 wheeler was driving behind me with the kids in the car! To add insult to injury when my husband dropped the car off for the 2nd time the tech asked when he wanted it back, his response... When it's fixed. read more

Terrible customer service and customer communication. Multiple service advisors give you the run around especially if you don't follow their direct advice. If you have the opportunity to pick another dealership, I would suggest that to avoid getting negligent treatment. read more

Myron was great to work with. Go see him!

This was the WORST car purchase/service I have ever received. I was sold a damaged vehicle with absolutely no inform from the dealership. They're "supposed" to be buying the vehicle back, I'm still waiting. I was attacked as if it is my fault they sold me the vehicle and they agreed to buy it back. My credit was ran without my consent and when I brought it to the manager's attention he absolutely no care or regard. They're so money hungry they will mess over people and have zero cares. I will never refer this dealership. I am telling everyone I know BANNER CHEVROLET is so unprofessional, rude, and conniving read more

I had 2 wonderful car buying experiences at Banner Chevrolet. I purchased a 2019 Camaro a year ago and I loved it at first but as time went on it started to get on my nerves when getting in and out of the car from low ground. I called Barbara Rutledge (my car salesman at Banner and she put me in a comfortable truck at a great price. I love the appearance from the outside and I love the interior. It has many controls and she went over them with me so she was not worried about just selling a vehicle but making sure I had a smooth transition in my new truck. I would recommend her to anyone. read more

I was really excited to look at a used car at Banner Chevrolet because it was a nice car at a good price (according to both truecars.com and the Banner website). Now, it wasn't an unbelievable price but it was about $400 less than other similar cars I was looking at- Score! Except...I test drive it, tell the salesman the price point I'd like to be in and wait for the quote and when he brings it back, suddenly the price is $590 more! I'm ready to walk when "the manager" comes over and gives this spiel about how "We don't have hidden costs like those other guys but we need to sell volume. We use those low online prices to get people in the door." He then gives me a lesson on how volume selling doesn't make the dealership money on the car but they can make a profit by increasing parts and labor revenue. I've checked out at this point mostly because I don't care about their business model but secondly, because this dude is lying. Banner Chevrolet absolutely charges hidden costs and they're ridiculous! $395 for a vehicle theft protection plan seems steep but this is my first car buying experience, so what do I know? Now the $195 for Nitro air in the tires?? I don't know where I'd need to go so fast that my tires need the even pressure that 50¢ air just can't do, but even if I did need fancy air in my sensible sedan, I can buy it for $10 if I take a trip to a gas station in Kenner. (And maybe other places, too. I'm not well versed in nitro air for tires because I DON'T NEED OR WANT IT.) Save yourself time and money and stay away from Banner Chevrolet . read more

Banner Chevrolet - Car Dealers Near Me - New Orleans, Louisiana

Horrible service. Incorrect information was given to me both visits. The service was subpar and I'll never go there again. The men were condescending, patronizing, and dismissive. Well, I guess I'll be dismissive of my money then. Never again read more

they repaired my vehicle incorrectly which caused me to have an accident totaling my vehicle with my family in it, I brought the vehicle there multiple times prior to the accident for them to correct the vehicle but they refused and tried to cover up the entire incident they are unethical and under handed marvin duret read more

Louis Luna was our service advisor. He is so professional and helpful!! He has made our experience at Banner a really good one!! read more

Ended up leaving after 30 minutes and decided to go out of my way to go elsewhere on my next day off. I made an appointment for my chevy that I had bought the month before brand new out of state. The screen had frozen the day before so it was probably something electrical. Of course, it works just fine when I arrive at the dealership. I understood that it may take some time to figure out what might be wrong with it since they couldn't see the screen freeze with their own eyes but I had also booked an appointment and felt that waiting three hours for my car to even be seen was a bit ridiculous. At the very least they could give me courtesy car so I could go to work, right? Wrong. I bought a new car so that I wouldn't have to worry about getting the car serviced and, if I did, that I'd have a courtesy car available to me. But of course, Banner Chevrolet is out of courtesy vehicles (indefinitely for the foreseeable future) at least, for me as I did not buy MY Chevrolet from a Banner Chevrolet. They made it quite clear I was at the bottom of their priority list because of it. They even said to take it back to the dealership I bought it from... in Texas. And, as silly as it seems, the coffee they had in the "lounge" added insult to injury. How do you make coffee so weak yet so bitter? Every other dealership I've been to at least had a halfway decent coffee machine. Tastes like how this experience felt. read more

We just bought our 4th Suburban from Banner. I can't find anything to complain about at this fantastic dealership. The management is outstanding and makes the buying process so very easy. I love my sales man. Super attentive and took care of all of our needs and questions quickly and efficiently. He worked around my schedule. Service keeps me coming back. They always fix the car right the first time. Always attention to detail. They get the car done when promised. The communicate well and let me know what is going on with the car. The loaner department is very helpful and accommodating. Everyone is very friendly. You know you are a valued Banner customer. I am proud to be one. read more

The only plus is that the staff is mostly friendly. Been waiting for an oil change for almost 2 hours and over bears another guy saying he's been here longer for the same thing. Just recently moved here from Michigan and I miss the Chevy dealerships back home. If I didn't have to come here I wouldn't. (Next Chevy dealership from me is twice as far away) read more

I felt as if I did not receive a thorough oil change here. They were over booked and the service was very unprofessional compared to other Chevrolet dealers that I have used in the past. To prove my point. They rotated my tires but didn't calibrate the car's computer system so the air pressure readings are backwards. read more

Always a pleasure to deal with the service department, I recommend Banner's service as a extra bonus to buying from their dealership

I went to Bryan Chevy to buy a 2016 Chevy Silverado, but they sold it before I got there. I went home and found a similar truck on the Banner website and it was priced a little more. I called the dealership and spoke to a salesman named Chad. I told him about the price difference. They matched the price at Bryan and I bought the truck. It was a pleasure dealing with Chad and the managers at Banner. read more

Brought in my Sonic for repairs to my sunroof. It was completed in less than a day and at a price significantly lower than the estimate I had been given. My service writer, Billy, was very helpful and informative. read more

Horrible , if you have to get your car serviced I would double check EVERYTHING. Sustained more damages by bringing my car there. Horrible service department. Horid. But I bet if it were their personal vechile, they would want it done right. I will not be back. Its not hard to be nice and do what you say. read more