I recently brought my vehicle in because one of my tires had a slow leak that needed to be patched. Since the shop operates on a first-come, first-served basis, I knew there might be a bit of a wait depending on how busy they were. While the repair took longer than I initially expected, I left feeling very confident that my vehicle was in good hands. I had an interstate drive back home ahead of me, so having a reliable repair was incredibly important. The mechanic understood that I was about to travel a long distance and took the time to thoroughly inspect the tire, locate the source of the leak, and make sure the patch was done properly. They didn't rush the job or cut corners--they made sure everything was safe and ready for the trip. That attention to detail gave me real peace of mind. Instead of worrying about whether the tire would hold up during hours of highway driving, I was able to focus on getting home safely. Since the repair, the tire has held air perfectly with no issues, which really speaks to the quality of their work. If you're looking for a shop that genuinely cares about your safety and takes pride in doing quality work, I highly recommend them. Their professionalism, attention to detail, and commitment to making sure my vehicle was road-ready earned my trust, and I wouldn't hesitate to return for future automotive needs. read more

If I could I'd give this place zero stars. We have been waiting over 3 hours for a simple tire patch. They literally took care of other customers before us. The business model is completely flawed and rediculous read more

TL;DR: If you prioritize if you prioritize value over service, this first-come-first-serve establishment is an adequate Gentilly selection for your auto servicing needs. This is an adequate establishment at which you will fine mid to moderately high value. Do not expect to make a reservation; you cannot do so because it is first-come-first-serve. The reason one might visit here is not for the service or for the ease of use but for the cost in comparison to other auto services around Gentilly. I have had mixed results concerning how courteous customer service is and how quickly my vehicle is serviced. Yet, one will certainly expect it to be cheaper than Goodyear's goods and services. If you find yourself with enough time to get here early and enough patience to deal with someone should you get a short-tempered representative, then you might find this to be an acceptable experience with a reasonable cost. read more

They patched a tire with a hole for me. I arrived just before opening -- 2nd in line. The service was pretty quick. Nice people.

I'm so shocked that I hadn't reviewed Tire Town yet.... I love that they are in my neighborhood of Gentilly and there's a coffee shop with in walking distance if you want to wait. I've had my vehicles serviced here several times and the quality customer service is what brings me back every time! Their prices are hard to beat as well if you're considering reputable car service companies. I've purchased tires, oil changes, and had my first major tune up performed on my SUV and sedans. They've always finished my work in one day. For working professionals, I suggest that you drop your vehicle off the evening before you plan to get the work done. This ensures your car is one of the first to be serviced for the day. They lock your vehicle inside the shop overnight so your car is safe. Every service guy is kind and really knows their stuff. I never felt like I was being scammed into work I didn't need. They work with in your budget for the service needed for your vehicle. Ask for Mr. Stan when you arrive. He will definitely take good care of you. read more

Tire Town Auto Service - Front Desk - Tires Near Me - New Orleans, Louisiana

This is the worst place to bring your car for any type of repair. They will screw your vehicle up and then turn around and tell you it been like that. They hire guys who really don't know what they are doing, and they will tell you that they are certified. They really are certified. Certified liars are what they really are ! Don't even think about buying new tires from them either. They will give you a quote for some top brand tiers, and once you agree to buy those tires they will say oh we don't have those in stock,,they will give you cheaper tires for the top brand price read more

This gem is hidden in plain sight in old Gentilly road and is busy - B-U-S-Y! I had called a week ago looking for a tire for my VW Tiguan - that was inordinately difficult time find. After a few minutes on the phone with Dennis he suggested I buy the tire online from a reputable dealer and bring it in so they could put it in my car. After continued searching I did exactly that. When I called this morning Ken was very up front and said "it's going to be about 2.5 hours if you come in now because we have a number of customers ahead of you - but we are happy to help." I dropped the car off and literally, 2.5 hours later I receive a call that it was ready. Excellent service and decent people. Nice waiting room and I will definitely be back. read more

They had the tires I needed in stock, Gave me an estimate and stuck to it I was in and out the shop in less then an hour. Recommend these folks!! read more

Good price, great people! I would recommend if you are in need of tires, come to Tire Town in Gentilly!

They were so good, but service is terrible now. Takes way to long, and they don't call back or pick up the phone. Hire more people, pay them more, but why let your good name be ruined? read more

Mr. Ken was a ball of energy early in the morning. Quite refreshing. Great customer service. I do not trust car mechanics at all, it's a personal problem. Here, I don't feel confident that buying new tires was my ONLY option here. I always feel like mechanics try to squeeze you especially if you're a woman. However, I felt comfortable enough with these guys to move forward with their suggested service. They seemed Very knowledgeable about what I needed. Even though I really REALLY didn't want to buy brand new tires, it was made clear to me that I would inevitably be looking to buy new tires soon anyway. So, I compromised with them and I was serviced with care and good timing. I also hate long waits at car shops, so I really like that they got me in and out quick enough. read more

Don't go here unless you absolutely know what's wrong with your car or tire. Need a flat fixed? They can do it. Need to purchase tires , sure. Oil change sure. But If you're not sure what's going on with your car or tires don't trust these guys they don't know either. Never come on a Saturday they are open but they don't want to be I heard nothing but complaints about how busy they were and what time they were going home. came on a Saturday because my Check engine light came on. They scanned it and either didn't know what the code meant or didn't want to deal with it so they reset it so my check engine light went off and told me nothing was wrong with my car.. the check engine light came back on as soon as I left. Total waste of time. Updated and changed to 1 star. Turns out my car was running hot but the water hoses were clogged so the gage couldn't alert me that it was overheating. If I had trusted these guys opinion and not taken my car to another shop I would probably be shopping for a new car right now. Wow guys! read more

I needed an alignment and was told to go to Firestone but then realized I would rather support a local business and found Tire Town. I LOVE these guys. They were so kind and incredibly efficient. I had a lingering problem that they helped me with over a span of a couple weeks. I will recommend them to everyone I know. Thank you Tire Town!! read more

I love to support local business and Tire Town is one of my favorites. They are trust worthy and genuine.

Fast and friendly service! Definitely going to come back for future services! I found they had a tire online, but when I came to buy it, they had actually run out. The gentleman gave me another tire of the same size for the same price as the cheaper tire online. There are hard workers at this shop, and it definitely shows in their customer service read more

Just want to say thanks to Mr. Dennis, Stan, and Ronnie. You always take care of or vehicles properly. 2009 Silver Toyota Camry, and 2011 Black Acura MDX. October 29, 2019 - came at the last minute for a oil change, without any hesitation it was done. God Bless you guys. read more

They are very slow. I'm here to purchase 4 new tires. The person putting the tires on keeps stopping you help every worker in the shop and every car that drives up that needs their tires looked at. His girlfriend is here~ he stops to talk to her. I've been here over 2 hours. I don't recommend this place to ANYONE!!! read more

I recently purchased a set of Copper Tires for my T&C mini van. Excellent service from Stan. Professional and friendly.

So this is my 2nd time coming here and the crew is still amazing. The 1st time I came was for tires which is something basic but the staff was so pleasant. Today I went in because my vehicle was making a horrible sound underneath. There were a lot of people there but through it all, everyone worked in a timely manner. When it came time to get my assessment on my vehicle, they gave great advice. I didn't feel pressured or unsure of anything. I felt like I was in good hands. I love the fact that everyone seems like a great team from the front desk to the garage. Prices were reasonable and I would recommend everyone to come here for all their auto needs. I won't go anywhere else! read more

I received OUTSTANDING service here today. The issue was a slow leak in one of my tires that two trips to another mechanic could not diagnose .... Tire Town found the tiny offending nail and maybe even saved me from an accident on the road. No one tried to talk me into buying a new tire or two - there was none of that mess. They were all real nice and I got to catch up on my Judge Judy while I waited. I've never been so happy leaving an auto shop!!! read more

Cant find out the status of my service because someone at the shop keeps hanging up in my face. Totally unacceptable especially after paying $600. read more

Excellent excellent service and courtesy. Daniel was wonderful and not out to take advantage of the customer. Ladies feel comfortable going there without the fear of getting ripped off. Will recommend to everyone where I work and will be a repeat customer!!! read more

I was accidentally the last customer of the decade. Stan and is team took such good care of me when I showed up with a cracked tire wall 30 minutes before close. Thank you so much, you and your team are always there for us for all our tire needs. read more

Unacceptable! To almost lock my car up for the weekend without so much as a call-- REALLY Stan from 10-3. When i arrive to check on my vehicle he is in his truck to leave. He then lies to my face and tells me "someone" left me a message- why not u?? read more

Came here Friday before a road trip. Was told I needed 2 new tires and I got them. Had them check my other tires too. Unfortunately when I went out of town, I got a flat on the tire that was not changed at night on the way home, which was what I was trying to prevent. I was in the car with a baby and kids on the spillway. Can you say pissed and nervous!!! Roadside would not come because it was not safe to change my tire where I had stopped at so I had to drive 4 miles on a flat. Luckily a cutie state trooper came to my aide as I was driving. Had to return here on Monday and to get tire replaced. They gave me a discount for possibly overlooking the tire tread, which DID NOT count for the fact we could have lost our lives. But this was 1 isolated event as I've been here numerous times over years so I will go back because this is where my warranty is for my tires. read more

Wonderful people and fast service with reasonable prices. Can't ask for more than that. I have found my home for all my tire needs.

I have used Tire Town twice and was impressed both times. Service is professional and the process of tracking their work, a printed sheet noting the time in and time out, is a testament to their desire to treat the customer well. The atmosphere is friendly, even entertaining. I don't think I would use anyone else. read more

I have been a customer for many years and will not go anywhere else. The team is friendly, fast, honest, and provide outstanding customer service. I always feel welcomed and taken care of when I need something done. They will go out of their way to ensure you receive the best in prices and high quality work. I would recommend them to anyone who wants to feel at home when taking care their car needs. read more

Never visited this business but i called there to inquire about a 26inch tire, and they don't carry that size and Nor do "Hub Cap Heaven". Just Fyi. read more

I always get my tires and oil changed here. These guys are great and honest. Best prices I've found in New Orleans, as well some of the friendliest mechanics I've ever met. I've been using them for 3.5 years now and won't go anywhere else. They have also done some outstanding brake work for me too. I highly recommend these guys! read more

So we are WAY late on getting around to this, but it's still worth saying, and celebrating, when someone does right and good in this world. We had about 40 youth on a church mission trip from North Carolina to New Orleans this summer, and it was interrupted more than a time (or 5!) by shall we say, "tire incidents", to say the least. When we had 2 MORE tires (totaling 7 "incidents") that were just about flat, and we were unable to even inflate them, we took them to Tire Town and those guys must've taken pity on us because they not only helped us tremendously with the good quality work, but they helped out on cost big time due to being a church there to help their own community. We really connected with the awesome team there, connecting as people, as Americans helping Americans through times of adversity (turns out one associate who helped us that day, had come out to help in NC and SC after Hurricane Hugo). What once again began as a REALLY frustrating day was upended and turned around for the good due to meeting these guys. If ever in New Orleans area, please look for this team, you won't regret it. The shop we visited was at 4020 Old Gentilly Rd. in New Orleans, LA, managed by Stan Barton. read more

the owner called me and we have decided on how to rectify the previous issue I had, So I guess eating crow isn't all bad but I'm happy because there are very few local owner businesses around . Thank you Mr. C. for your call and help. read more

Great service! I had a nail on my tire tread, it was on the outside tire tread. Two other tire places told me on the phone I couldn't patch it, I would have to pay to get a new tire. I went over to Tire Town to see if they can at least put a patch on it. I waited for about a minute and explained the situation to an employee. He came out to my car and looked at it, determined that the nail hadn't pierced all the way through the tire. He pulled it out and double-checked to make sure it wasn't losing air, it wasn't!! I asked him "how much do I owe you?" He said no charge! Thank you Tire Town!!! read more

Slow service.Told me an hour so I waited.... Turned into 2 1/2 hours.Asked for 10% discount for inconvenience and was told no. Don't waste your time here.Try Firestone,Goodyear or somewhere else. read more

I bought a brand new tire within two months the sidewall developed a gulf ball size lump I returned the tire and was told I hit something so they wouldn't replace it . I didn't hit anything the tire didn't have a mark on it the tire was defective .I've been going there sense the 1970's that's the last time I would go there they are selling bad tires and it's dangerous .I would advise anyone not to go there .the place I went to to get a tire looked at it and said it was a bad sidewall it was defective//// I have an update to this review. After posting the review I was contacted by the owner .We talked about the problem and they corrected the issue I had replacing the tire and they replaced another tire that was bad free of charge now that was nice of them. that's going beyond customer satisfaction if you ask me. I will be returning for tire service after all this company cares about costumers . read more