Last Friday, May 8th, I was called by a salesman at Van Trow Toyota in Monroe, LA. The salesman…read moretold me he found a truck that I've been looking for, and that he took it in on a trade and wanted me to come look at it. It was a 2023 Chevy Z71 RST. We negotiated a bit via phone on the price prior to me coming to the dealership to look at it. When I arrived at the dealership, a friend of mine who rode with me, the salesman, and myself took a short ride at which time the salesman filled the tank up with fuel. We arrived back at the dealership at which time my wife arrived, hopped in the truck with my buddy and I, and we took a test ride which lasted approximately 30 minutes. During the test ride, the radio would occasionally mute itself, and every 3-5 minutes, it would turn completely off and reboot itself, which was extremely annoying considering it wouldn't make it through a full song without turning off. It would display a statement on the screen during each reboot that stated "Device is starting." There was also a loud banging noise under the front end of the truck, that became increasingly more intense each time we hit a bump. These two issues were what I considered to be minor issues, and considering it was a used vehicle, I did not immediately discard the vehicle. Instead, I arrived back at the dealership and told the salesman what was happening. I explained both issues, at which time I explained that I would happily purchase the vehicle under the condition the dealership would pay to have these issues fixed. The salesman said okay, and we then walked inside and spoke with the sales manager who also agreed to my condition. The sales manager signed what he called a "we owe" form which stated in writing Van Trow Toyota is fully responsible for fixing the noise under the front end of the vehicle as well as the radio issue, which I explained was more than likely going to be a simple system update in which a Chevrolet Dealership was going to have to do. I told the manager I don't care who technically has to fix it, as long as Van Trow Toyota pays for it. The salesman agreed, signed the form, and gave me a copy along with the rest of my paperwork upon completion of the agreement. Monday, May 11th, I arrived back at Van Trow Toyota to speak with the salesman for what I understood to be simple drop-off of my vehicle, so that it could be diagnosed and then possibly fixed that day. When I arrived, the salesman introduced me to the Used Car Lot Manager, Wayne, who immediately stated he did not feel responsible for fixing a used vehicle with the milage this one has. Wayne made multiple statements which consisted of "This is an old truck, noises under the truck are normal", "That's probably nothing serious, I wouldn't be worried about it" and "Louisiana has some of the worst roads, it is probably just an alignment issue." Wayne made it immediately clear he had no intention on fixing the issues that were agreed upon prior to my buying the vehicle. Wayne then stated "Look, before we even leave for this ride, if this is not a vehicle you're happy with I will simply undo the deal." There was no initiative to fix the issues, instead I believe it was his way of attempting to bully me into backing down. As the test ride concluded, Wayne continued to show absolutely no interest in attempting to fix the vehicle, at which time I offered to bring it to a mechanic I know and get the issues diagnosed. Wayne then stated "if it's not too much money, I'll consider paying for it." My mechanic was able to quickly determine part of the noise issue underneath the vehicle and fixed it on the spot, at no charge. The rest of the noise continued, but he did tell me I could bring it back at a later time if I was unable to get it resolved, and he would work it into his schedule to get fixed. I arrived back at Van Trow, and informed the salesman of what happened, I told the salesman the truck needs a tire alignment, and he offered to pay for the alignment which was $110.00. I was appreciative of this, and took it to get an alignment right then. The salesman paid for the alignment out of his own pocket because yet again, Van Trow Toyota refused. The tire alignment uncovered the root cause of the loud noise, and the mechanic was able to get it completely fixed at that point. I was very grateful. I then brought my truck back to Van Trow Toyota, and advised Wayne the radio was still broken. Wayne advised he would not fix my radio issue, keep in mind, I have a written and signed statement stating Van Trow Toyota would cover the cost of whatever it takes to have the software/radio issue fixed. Wayne still refused. I then went to Benoit Chevy in Farmerville, and told them what my issue was. I asked them to do a full system software update, as after everything I read online concluded that was most likely the issue. Benoit Chevy told me it would cost approximately $300 to do the update, at which time I once again contacted my salesman to no avail

Was told my brakes would come in on my brand new seqouia in 6 months. Took almost a year before…read morethey got them in so I had to deal with squealing brakes that whole time. They finally got them in and scheduled service and was told it would take 2-3 hours and it took all day. Almost 9 hours.

Customer beware! They have ruined my car! After having several Nissan's I'm having issues I didn't…read morehave before letting them touch my car. When you ask questions, oh course their rude and defensive to keep from acknowledging they messed up! Don't go here!

KIA SERVICE SUCKS! I just bought my car not even a year ago..they messed my engine up after my very…read morefirst oil change! Replaced my engine and not even after whole month..my car was smoking. Got that fixed today and now my heat isn't working! KIA SPARKS IN MONROE LOUISIANA SUCKS! I wouldn't get my bike fixed with them!

I love my Toyota Avalon EXL! Thanks to the team at Idom for an outstanding buying experience! Gabby…read morewas our salesperson! She answered all our questions and made us feel so comfortable! I normally don't enjoy buying a vehicle because of high pressure sales people! But Gabby and the team at Idom changed all that! Gabby was so helpful she even connected my phone to the car! Mike did a fantastic job on my window tint! They were a pleasure to work with! I highly recommend Idom if your in the market for a vehicle! Shop Idom first! A big thanks to Gabby Jordan Mike and Troy! Yall are the best!

Best place I've worked at, making the car buying experience simple and easy. Check out our reviews…read moreon Google and check our website out at IdomAutoSales.com

I purchased a 2019 Mazda CX 5 earlier this month from Lee Edwards Mazda. I live in Houston, TX and…read morefound the vehicle online and was told, through conversation with Dillion, it was a demo that was driven by the manager/owner. I originally asked if someone could meet me a little closer in Alexandria to alleviate some of my drive time. When I worked in vehicle sales we did it all the time to show good faith. I was told no, but at the time decided to go ahead and make the full drive myself to get it done. I drove 5.5 hours to sign the paperwork and pick up the vehicle. When I arrived the sales person was not prepared and had nothing ready for me: the spare key was "locked in a room" and the SD card for the GPS was also 'locked in the same room." So, not wanting to delay my trip home, the sales person promised to mail both items to me. A week passed and I did not receive anything. I contacted Dillion and he promised to send the SD card and spare key ASAP. The key finally arrives two days later WITHOUT the SD card. I contact the dealership to, again, request the SD card. Magically the rules have changed and., all of a sudden, I am told my vehicle's cost did not include the SD card. Also, the sales person apparently had some type of memory lapse and told me he never recalled speaking to me about the SD card in the first place. Also, I was advised at this point that the vehicle also had a previous owner and it was NOT just a demo. Not a big deal since the vehicle only had 3500 miles when I purchased it. And shame on me for not running a CarFax I guess. However, after driving across state lines to purchase this vehicle and also hardly negotiating on price, I am incredibly disappointed in the lack of respect offered to me, the customer who just spent $23,000.00 on a vehicle and drove nearly 6 hours for it. I could have found something locally with people who actual value customer service and value integrity. I rarely write reviews, but I would advise purchasing your vehicle elsewhere. I am even happy to help you find better suggestions as I would hate for anyone to experience what I have with this place. To add a little more "punch in my gut" to this experience: the entire reason I needed this vehicle in the first place was due to an accident earlier in the week that totaled my (paid off) vehicle. I even discussed the accident with the dealer. I guess offering a little hospitality or humanity is none of their concern either.

Eight years ago, I decided to change my brand of automobile. This was a big leap for me, as I'd…read morepurchased five cars of that brand and serviced them at the same dealership, but I'd lost faith. I did my research and narrowed my choice down to two different auto manufacturers, Mazda being one. Then I asked around my city of Monroe, Louisiana, to get owners' opinions of their cars ... and of their dealerships. I was overwhelmed by the loyalty of Mazda owners to Lee Edwards Mazda. In fact, it was that loyalty that convinced me to buy my first Mazda. It was a good decision. My Mazda is the best car I've ever had ... and I'm still driving it today. If asked, "Would I buy another Mazda?" I would reply with a resounding "YES!" If asked why, I would cite the quality of my car ... and the tremendous service provided by the service department at Lee Edwards. I actually have a close friend who is a mechanic - a great mechanic by the way - but I continue to bring my car to Lee Edwards because they always treat me and my car so well. Let me elaborate: * First, when I arrive for service, everyone knows my name and greets me. There are many people who have their cars serviced at Lee Edwards - and my car is not in that often - but they never forget me. * With each repair, they explain everything that is wrong ... even telling me what can be delayed if I can't afford to do all the work at once. I appreciate that. I sincerely believe that Lance and Curtis are treating my car as they would their own. My car is 8 years old and running fine. It's never been touched by anyone else but Lee Edwards. They must be doing something right. * They will go out of their way to squeeze me in, if I really need them too. I was leaving on an extended driving vacation last summer and had neglected to get my oil changed and my tires rotated. I stopped in the Wednesday morning that I was leaving and told Curtis my situation. I remember it was raining like crazy. Well, Curtis told me to have a seat in the waiting room and he'd take care of me. He was back to get me in about 15 minutes. There was a huge bubble on the inside of my front right tire, not visible on a walk around. (I recall hitting a huge pothole shortly before this visit.) His attention to detail just might have saved my life or at least saved me from being stranded on the side of the road somewhere. Some places would have rotated the tires without even looking. At Lee Edwards, they care about their customers. * Last October, I decided to replace my car stereo. Again, I dropped by and talked to Curtis. He gave me great advice ... just like it was his own car and stereo. I'm very happy with my new stereo, by the way. I could go on, but I don't know how much space they will allow. Suffice to say that, of all the many businesses in Monroe that I deal with, I believe Lee Edwards Mazda is the best. I've convinced two friends to buy Mazdas from Lee Edwards (one bought two of them). And no, I'm not related to the owners or employees, nor do I work for them or receive discounts. My dad always said, "Find a good mechanic and a good doctor, and appreciate them." I'm just following my dad's advice. Todd J. Bonin

came here towards the end of February to put a $3,000 down payment on a car. After driving it for a…read moreweek it messed up on me and my car was down for over a week. With that I had to miss work during that time, which caused me to be a week late on my car note they will not work with you at all. So they had my car repossessed and I was told prior to getting my car back that I would have to pay the months of March and April including the repo fee and that total should not have been no more than $1,050. So I called today to get my car back the lady at the front desk told me that I would have to pay $2,800 in order to get my car which is almost the down payment price she claims this was because maintenance/tune up they did on my car keep in mind I didn't ask for that. They are indeed scammers and if you are a few days late on your payments expect the same treatment because they let you get these cars and repo them just to sale them again they only in it for the money they could careless about you. I ONLY DROVE MY CAR FOR 3WEEKS TOTAL.....The lady at the front desk is really rude and belligerent so you have to almost talk to her as if she is a child if you want her to actually listen to you and make sure that old whore pull up yall information because she will indeed give you misinformation if she is being lazy af. 0/10 DO NOT GET A CAR HERE!!!

The sales guy Marcus was great. I needed a car and I ended up with a Nissan Altima. The car was…read moreclean and doesn't have any problems. Thank you Marcus.

We purchased a 2002 Jeep Wrangler Sahara from the 117 Louisville Avenue location of LA Auto Sales…read more We are from out of state but found the Jeep and were sent photos. We did not go and see the Jeep ourselves (our mistake, live and learn). We dealt with a woman named Jessica, who was responsive up until the actual sale was final. Once purchased, we arranged to have the Jeep sent to us. We got the Jeep, drove it with the top off for a few days and took it to our mechanic to be evaluated at his earliest appointment. He put the Jeep up on the rack to inspect it and immediately called us. He found multiple places of rust that had been covered in duct tape and sprayed with an undercoat paint. One of the brake lines had been cut and clamped. The bump stocks were rusted and falling apart. He expressed to us that it was a miracle that we had driven the car safely for the few days that we had it. He advised us not to drive the vehicle until the frame issues were addressed. None of those issues were disclosed to us by the dealership. I am not accusing the dealership of covering up the rust, but I am horrified that they would not have seen this issue in the "inspection", if one was even actually done, that they did of the vehicle. Granted, we did buy the car As-Is and expected to have some wear and tear issues with a 20+ year old car, but nothing like this. When we reached out to the dealership to try to rectify the situation or to even get an explanation, no one answered. We called, we emailed, we even contacted the Better Business Bureau of Louisiana. No response. Again, we bought the vehicle without actually laying eyes on it and we did expect to have some issues as the car is over 20 years old. However, we did not expect to be sold a pretty obvious salvage title vehicle. The rust issues are so extensive that the vehicle is not drivable. As a small business owner myself, I would expect the dealership to at the very least address our concerns, even if they are not obligated to do anything about it. We will tell everyone we know for the rest of our lives to never deal with anyone related to this company. The customer service is abysmal, and the quality of their product is even worse.

I bought an SUV from them in July. I placed a $1000 hold on the vehicle, prior to me coming to pick…read moreit up. When I went to pick the car up it had a crack on the windshield. They weren't even going to try to tell me that there was a crack, they thought I was going to drive off without noticing it. I brought it up to the dealer, prior to me driving off. He then said that he didn't recall a crack on the windshield when I placed the hold. So you knew that there was a crack on the windshield, you knew it wasn't there when I came and put the hold on it, but you were going to let me drive off of your lot with a cracked windshield, knowing that was not the condition it was in when I placed the hold on the vehicle? He then told me that they would pay to have the windshield fixed, and to call him to set up an appointment. I have been calling them since I left the lot, to no avail. It is now August. The dealer is intentionally dodging me. In addition to that, I was also made aware that the dealers drive the vehicles on the lot around free rentals. When I went to go pick up my car, the dealer laughed about another dealer in the company was just getting ready to go on a family vacation in the car that I put a hold on. If you do purchase through this company, and you decide to put a hold on your vehicle, make sure you double check everything, especially mileage and damage, prior to signing paperwork for pulling off.