I found the business model extremely off putting. My first introduction was to the dental…read morehygienist who then ran the whole appointment from gum assessment, recommendation of add on expensive treatments, further discussion regarding retainer ALL with NO discussion with the doctor. Several times she told about the latest and greatest in their newest technological acquisitions. My husband also experienced the heavy handed up selling by the hygienist and no input by the dentist. Since then we have established care with a fabulous husband/wife DDS team in Lake Forest. The clinical care is personalized and in the hands of the doctors. The hygienist is also very knowledgeable and thorough with no up-selling procedures and bragging comments about the latest acquisitions in state of the art equipment. If you prefer personal and professional dental care with a doctor at the helm and less up sell I would not recommend this practice.

My 78 year old wife went to Lake Forest Smiles for a routine, basic teeth cleaning. She was…read morecharged: $156 for Comprehensive Oral Evaluation; $209 for Intraoral Full Mouth Images; and $163 for Prophylaxis - adult. A grand total of $528! Is this a case of elder abuse? I will let you decid.

The Highland Park Dental Group has become The Smile Group!…read more Great new dentist for us! Super friendly, very relaxing-my kids and I all came here on the same day and I was very happy to have us all at the same dentist office. We will be back-sadly because the cavities force us to be back but happily as we liked the place a lot!! Getting braces for my son and we get to do that here as well. I like being able to have one dentist who can take care of his braces and general cleanings and "maintenance". Happy to be working with Dr. Asadi!

they were fine when I was in, but I just waited four months for a cleaning and when I got there…read morethey told me they cancelled it and must have forgot to text me since someone was out. Wasted my pto to have them seem not to even care. Her response "Well we can just reschedule" for when October?

This experience has been phenomenal for the 7 years I've been with Dr. Aaron…read more I came to him in 2018 after being neglected by my oral surgeon, who had placed two implants, and the dentist who had done the crowns. I had suspicion something was going on as one was wiggling. Dr. Aaron jumped on it and was able to identify malpractice and addressed the offending surgeon (Dr. Vaina of IVOMS in Peru, IL) to have it corrected. I went back to the offending surgeon (due to cost reasons and giving him a chance to fix it) and about 6 surgeries later, I was even worse off. Dr. Aaron investigated and created a course of action, which involved referring me to a new surgeon, Dr. Frank of Northshore Smile Surgery, who proceeded to perform a miracle to restore my gums to full health. Dr. Aaron created me a temporary fix to keep my teeth in place which held me in tact for five years. In October 2024, despite living in another state, I called Dr. Aaron and let him know the remaining implant was showing really bad signs and he confirmed my thoughts and told me to come in that week to have it addressed. I traveled 10 hours to see him and he was incredibly thorough and sensitive in handling the issue and it was deemed I had to go back to Dr. Frank to correct more malpractice from the offending surgeon at IVOMS (Dr. Vaina). Dr. Aaron set me up in a temporary bridge to help keep the aesthetics of my gums in tact and so as to not leave me toothless in the front as a young woman and bride to be. After the two month healing period, he squeezed me back in his schedule as I traveled 10 hours to see him again through Michigan winter madness. After 8 years of pain and trauma from other providers, Dr. Aaron took care of me at the highest level. He was the only one willing to identify and tackle this complex and heartbreaking nightmare, he handled each step over 8 years so tactfully and was truly invested in not only my business, but genuinely cared about my well being and wanted to see me find my dream smile. Dr. Aaron has truly gone above and beyond for me in every single aspect of my care for almost a decade, every dentist should be at his level. His sense of ethics, his personality, his attention to detail, his level of care... he's second to none. As a former dental professional myself, after working with him, it makes me never want to go anywhere else the rest of my life. The rest of the staff is fantastic too! Occasionally the other doctors would get involved in my case and were always very direct and clear while showing empathy for the situation. The front office staff and manager Kathy are wonderful and really helpful, always making sure to give any information needed and working around my wild schedule being out of state. The assistants are all fantastic and incredibly personable as well, I've always enjoyed each one I've had and have been pretty consistent faces over the years! You can't ask for a better dental office from start to finish. They even have a service dog on site, which has been amazing through something that's been traumatic to go through and recover from. I wouldn't be here tonight with my dream smile if it wasn't for Dr. Aaron saving me from malpractice from another office. After hating my smile my whole life, I can finally feel confident (and eat again)!

I have been a patient at this dental group for several years, and loved the practice until I had an…read moreemergency. I was in pain on a Thursday and was told no one was available to see me until Monday. At that point, the pain was manageable, and I agreed to wait. Thursday evening the pain was unbearable. I had no sleep, and when I tried making an emergency appointment, I was told I needed to wait for Monday or go to an emergency room. This is unacceptable.i will be find a new practice. One that have contingencies for emergencies.

Who can really say they had great experience having dental work done? After visiting North Suburban…read moreOral Surgery, I can say I have. I visited for an extraction and Dr. Figueroa and his team were so attentive and patient. They took the time to explain exactly what would happen, the risks, and answer all of my questions. I felt well cared for and comfortable. I expressed my dental anxiety to Dr. Figueroa and he was compassionate and offered assistance by way of laughing gas for my extraction. The extraction couldn't have gone better. Dr. Figueroa talked his was through the procedure, which was helpful. They have a cozy little recovery room for post-op and then you're on your way. Can't speak highly enough about this team and my experience.

They charged me upfront at the time of my appointment instead of billing my insurance first. The…read morefront desk employee was eating a snack while speaking with me, and her mouth was so full that it was difficult to understand what she was saying, which felt very unprofessional from the start. I was told they couldn't bill my insurance because they were out of network and that the visit wouldn't be covered. Based on what happened afterward, that information appears to have been incorrect. They did bill my insurance, and when I later received my Explanation of Benefits (EOB), my actual patient responsibility was significantly lower than what I had been charged on the day of the appointment. I found this experience extremely frustrating and concerning. Being given inaccurate information about insurance coverage and being charged more upfront than what I ultimately owed left me feeling misled. I plan to pursue this matter further with the Better Business Bureau and the Attorney General's office because I believe these billing practices should be reviewed. Based on my personal experience, I would strongly encourage others to do their research and proceed with caution before seeking care here. I expected much better communication, transparency, and professionalism.

Two visits, both unpleasant. The first was to fix an implant, was worked on by a Technician who…read morecould not do the job and took his frustrations out on me, saying he may not be able to finish as he had other patients. He did finish repairing the implant and filled the hole but did not polish saying he did not have anymore time. The job was not difficult, he just could not do it. Finally called in the dentist to advise. The second time was when part of the same tooth fell out. Returned, saw the actual dentist but before he even looked, said that this was not in his scope to repaire. I told them the problem but they saw me anyways so they could charge the insurance as well as well as me, even though they knew they would not do the work.

This office went for me from a 5 star review to a 1 star review in about 30 minutes. Let me…read moreexplain. First, I was very pleased that they would honor my dental insurance. Secondly, they had a very comfortable waiting room with various snacks and lightning fast Wifi. This is where the good stuff abruptly ended. When I was called to come in we were led, instead of to an examining room, to an office. The office employee then told me and my wife that before they could see me they wanted an immediate payment of $398 for 3-d x-rays. I then told this person since I have insurance that the usual procedure would be for the office to provide the service, submit the claim to my insurance company and then bill me for the balance. She said she would immediately talk to her insurance coordinator and left the room. She came back 10 minutes later and told us that we would have to pay $197 immediately and bill the insurance the balance. I reiterated that all dental offices we have dealt with did the service first, billed the insurance, and there would be an EOB for us to remit the rest. She insisted on this prepayment, we informed her that this is not the way we do business, and walked out of the office, That is why this office went from 5 stars to 1 star in less than a half hour.

When you have a Dentist like Sam Drazner and a dental hygienist like Nicole, visits to their office…read morecan not only be pain-free but they can also be quite pleasant and friendly!

All went well ! I have been extremely happy with the care…read morefrom Dr Crowley. The staff and assistants are extremely nice and professional. I would definitely recommend this office.

I can't say enough great things about Khoury Dental! From the moment you walk into the office,…read moreyou're greeted by a friendly and welcoming team who truly care about their patients. The office is clean, modern, and equipped with state-of-the-art technology, ensuring top-notch care. Dr. Khoury and the staff are incredibly knowledgeable, professional, and take the time to explain everything thoroughly, making you feel comfortable and confident in their care. I go there for my routine cleaning and it's top notch "diamond" care! They take their time for cleanup. I highly recommend Khoury Dental for anyone looking for exceptional dental care in a warm and professional environment. They truly go above and beyond for their patients!

Their administration staff especially who deals with insurance is horrible. they do a lot of low…read moreballing, do not understand how to deal with insurance. in short a scam that can hurt your pocket deep. Ultimately, they will give you basics about insurance is not their responsibility etc. That's just BS. if so , they should stop taking the insurance. Doctor Tina is good but can do be better if she reviews what practices her overall staff is up to. and refrains from suggesting un-necessary procedures and treatments. Hygienists are good.

fantastic office!! i don't trust anyone with my teeth, i trust dr. grumet. kind and caring and…read morejust 1000 stars.

Superior bed side manner, Incredible staff I highly…read morerecommend. I had an emergency extraction!