Vanderbilt doctors and nurses took incredible care of my father and our family during a vulnerable…read moretime for all of us. State-of-the-art technology, empathy, and care all played a pivotal role in our experience. Everyone went above and beyond. There just aren't enough words to express the appreciation. I wouldn't hesitate to seek care for myself or anyone I love here.

vandy concentrates too much on its huge downtown facilities. Very crowded and difficult access…read more they need more suburban access. they should model after the Cleveland Clinic as an example of accessible facilities.

The entire staff was great BUT the first night in an emergency room my husband was miserable & when…read moreI asked for a pillow for him they said "we are out of them!" I find that inexcusable . He was leaning his head on the metal railings, very, very uncomfortable. The other thing that bothered me in all area, was over flowing wastebaskets. They held infectious material. I offered to empty them in the three different rooms he was in but was told they would take of it but they didn't. Staff was professional, caring and treated my husband well.

My son was having a psychotic episode and went to the hospital on Harding pike today. He went into…read morethe hospital and ask someone to help him get to the Emergency departmen. The put him in a chair and took him to Emergenc. A nurse ask him what he needed and he told her tha he ad been without his meds for 5 days and he needed help. She proceeded to get a security officer and had him escorted out of the hospital. That is very unprofessional in my opinion and Heartless. So I give this hospital a big thumbs down. If you are needing help for a psychotic condition don't consider this ER you won't get anything other being shown the door.

They saved my life thank you guys so much.. Emergency room was on it .And the 7th floor team went…read moreout of there way to make me feel really good about where I was bless you guys..

Visiting a dear friend that just had hip surgery. The quality of care here is top-notch…read more There is ample parking in the garage and numerous restaurants on site near by the beautiful atrium to include the Tower Cafeteria and Panera. My wife had a great time experience dealing with the ladies in the nurses office.

The staff I interacted with are extremely WOKE! They…read moreprobably think that is a compliment but it's actually a warning. You will NOT get any Christian based counseling here.

Beware. Our loved one was a resident at a memory care facility and was transferred to this hospital…read morefor " medicine management". She had become combative and they thought she might need her meds adjusted. When we first took her to st. Thomas she could walk and talk ( although didn't make much sense). She could feed herself and was continent. When we picked her up 3 weeks later she was completely and totally unresponsive. She had become incontinent and had list 15pounds during those 3 weeks. She was transferred back to the memory care unit with hospice. She received so much medication at the hospital she couldn't wake up at all! After returning to the memory care ( where she did not receive any medication) within about 4 days she began to respond. She did reach a point where she could take a few steps with assistance and pivot to a wheelchair. She had to be fed and never regained bladder or bowel control. She never got back to baseline. During the first 2 weeks we weren't allowed to visit. On the third week we could visit 1 hr a day but we were given in writing that we were not to ask the nurses about her condition. This hour was for visiting only. We could almost NEVER get to talk with any staff on the phone. I finally started calling at 4 in the morning to talk to a nurse. And nobody would call us back. It was awful. Come to find out she had a UTI which was probably why she was combative in the first place! If you can possibly avoid it don't send your love one there!

FULLY STOCKED, CAPABLE, AND EXCELLENTLY STAFFED EMERGENCY ROOM!…read moreI WAS SEEN & TAKEN TO MY PRIVATE ROOM IN UNDER 4 MINUTES! INSTANTLY MY CAREGIVER WAS IN AND CHECKING ME OUT (delaying the paperwork and insurance until the end of my visit); when this High Tech "George Jetson" Device, pictured Below, discreetly and swiftly gathered all of my Personal information. I was highly Impressed with the Many Tests they performed. An EEG, A Chest X-ray, throurough Body Exam, Temp, BP, Pulse, Oxygen levels, plus Breathing Treatments and more important things that I can't now Recall? My Final Diagnosis was my very 1ST COPD FLARE at a terrifying and dangerous level and They immediately Referred me to a Qualified Pulmonologist ASAP. Also Prescribed me my 3RD Btl of MEGA STRENGTH PRESCRIPTION COUGH SYRUP + A full Dose of ANTIBIOTICS + as Well as a full Dose of STEROIDS! OVERALL, I have NEVER BEEN TREATED SO PROFESSIONALLY AND THOROUGHLY, all in a very brief time span! I am beyond impressed with TRISTAR, [I will never bother or risk my health with the Subpar Treatment offered at WalkIn Clinics] I did remain quite ill with Continuing Bronchitis as well as a newer Upper Respiratory Bacterial Infection that hung w me for 22 straight days! I had to go through another 2 Full Rounds of ANTIBIOTICS plus another 2 FULL ROUNDS OF STEROIDS before I ever began to Clear Up. I have been Referred to a full fledged PULMONOLIGIST to find the real severity of all this.

I've used this hospital for the last 48 years (mainly since it's the closest to me)…read more I'll admit that in the distant past, I would have gone elsewhere for treatment, because there was a doctor in the ER who was pretty nasty, but since he left (about 10 years ago), they've improved tremendously. This hospital has literally saved my life on 3 separate occasions, twice for NMS (Neuroleptic Malignant Syndrome), and more recently, for DKA (Diabetic Keto Acidosis). I didn't realize my glucose was so dangerously high (over 1300, with an A1C of 13+), and it wasn't until I woke from a coma hearing someone telling me to cough as they removed the breathing tube, that I realized I was so dangerously close to death. They told me I'd been on a ventilator the last 2 days, and when I was brought in by ambulance, I was as close to death as I could get without actually dying. It was so close, that if my husband had tried to get me there by car, I wouldn't have made it. I was in A-fib, and comatose. I was able to leave 3 days later. The care I received was excellent, the doctors and nurses courteous and attentive. My only gripe is that my PCP doesn't have privileges at this hospital.

I have received great care at this facility. My dad was a patient for a month and the care was…read moreamazing. Nurses are attentive, physicians are wonderful, and we couldn't have asked for a better inpatient rehab experience. The food is even great, too. The room was always cleaned. We were well taken care of.

They forgot to check my vitals! They also tried to inject me with a mediciation that I'm highly…read moreallergic too despite telling 3 different people I couldn't take that type of mediciation. I would recommend avoiding this place at all costs!

Who wants to go to the hospital? No one right! I will say that Nurse Brooke and Dr Rodriguez in…read morethe ICU are INCREDIBLE!!! You could not ask for more caring, sympathetic and knowledgeable- to the point they explain and break it down for you so you understand. Don't come because I wanted to, but had to and these 2 made it comfortable and empathize with our situation

I was in postop care on the fourth floor. The night tech (?) that came in was rude, condescending…read moreand unprofessional. She had asked me if I needed to use the restroom I did and she went in with me and stood and just simply stared at me of course I couldn't go under those circumstances. Another 45 minutes later I again said I do need to go and she said no you don't you just went. I saw you wipe and flush. she made my stay at the very uncomfortable.

My mom was on the Oncology floor for a week and all the nurses (especially Amanda, Stephanie,…read morePaula, & Cheryl) were super friendly and helpful as well as Dr Ruth Lamar, a great Oncologist!

THe Children ER staff was great. We are not from the area and they made everything very easy. I…read morefind it unusual that everyone you encounter is pleasant and helpful especially at a hospital. Franklin TN residents are lucky to have a good hospital.

Went in with extreme pain over the weekend and they gave me meds (orally only, and I could barely…read moreswallow) and the lowest dose of seizure meds possible. I could barely talk but they didn't see anything in a CT scan so they just sent me on my way. I haven't eaten anything in 48 hrs bc of the pain in my head, but no IV, nothing. Ridiculous.

They provided my husband with great service and even kept him overnight to monitor his heart. The…read moreonly issue I had with the emergency center was they have signs up to excuse them from checking on patients. Covid-19 has really done a number on the healthcare system. Come on what happened to washing your hands and wearing masks. Stop blaming Covid for everything.