This is the 3rd time I've gone to them and been displeased. I felt so weak I had to sit on the…read morefloor in triage because I was dizzy, and they said I couldn't do that, I'd have to wait for a waiting room, and sent me out in the lobby to wait on a room. I notice they sent 2 security goons to 'keep an I on me' I suppose because I complained in triage... I'm 72yo and couldn't even walk straight because of my weakness... This time I walked out, my wife drove me to another ER, HCA Florida on 103rd they could see how bad I was and they took my back quickly. What they found out is that I had a temp of 102.7, (Ascension didn't even care enough to take my temp), and dehydrated and immediately hooked me up to IV and started other tests. Turns out I have Type A flu with really bad symptoms - but Ascension could are less. The LAST time my wife went there, she had a pill stuck in her throat, she has 1 paralyzed vocal cord, she drove 2 minutes to get there, coughing all the way. Checked in, continued to COUGH and nobody recognized a BREATHING EMERGENCY for what it is! They just told here to take a seat, she finally coughed up the pill, NO THANKS TO ASCENSION, and walked out - NEVER TO RETURN.

Very fast and quality care! Miryam, Ashley, and Dr. Menze were super nice and helpful. Went in for…read morestitches and was in and out in 30 minutes.

Nice small emergency room with security also helped facilitate my request for imaging on a cd…read more Staff was prompt and helpful

I would strongly caution anyone considering Orange Park Rehabilitation & Nursing Center based on…read moreour family's recent experience in April 2026. My brother was admitted for care and, within hours, was left in respiratory distress without timely suctioning, and his feeding tube was not even connected, leaving him without nutrition for an extended period. Despite repeated requests, staff response was delayed and inconsistent. Throughout his stay, we experienced ongoing issues with call lights going unanswered, lack of basic hygiene care, and unprofessional, dismissive communication from staff. On one occasion, a staff member spoke to him in a demeaning manner rather than addressing his concerns. Most concerning was the lack of urgency during a medical emergency. When he experienced severe respiratory distress, staff response was delayed, and emergency services were only called after persistent family advocacy. He was later hospitalized, where the findings indicated a severe case of pneumonia. No family should have to repeatedly advocate just to ensure basic, timely care for their loved one. This experience raised serious concerns about patient safety, responsiveness, and overall quality of care. I hope the facility takes meaningful corrective action to prevent this from happening to others.

We are visiting here from syracuse , new york and I can't say enough good things about this…read morehospital system. They have taken excellent care of our family member, for all the people with their trivial complaints , please visit upstate new york and try to get this level of care. The emergency rooms are\nSix or eight hours wait times, sometimes much longer. This hospital advertises , wait times out front , usually under ten minutes. You don't know what you have until you lose it. This hospital is clean, organized.\nAnd you can park for free, that is unheard of in syracuse. Count your blessings.

My husband came in through the emergency room and was triaged and registered very quickly. He was…read moreput in observation and then admitted upstairs. They moved really fast the entire time he was there and I was really impressed with the timing! Every single staff member was friendly and attentive. When I was in the room with him or even in the hall, they said hello, acknowledged me, asked how I was doing. It was truly amazing and I have not experienced this in many hospitals. They were able to bring in the specialists he needed and diagnosed him in just a few hours. The quality of care was truly top notch at this facility. Even his discharge was quick and efficient - also not always the case. Very grateful for their hard work and support - it made the entire experience much less hectic and stressful than it could have been.

i literally just left there , so i have an ingrown big toe nail that has an acrylic on it that…read moreripped off my nail half way, its kinda still in tact but any its not attached the the bed just the root and i was expecting them to just pull it off but 1. the doctor didnt introduce herself and then 2.just numbed my toe and told me i have to get the acrylic off but its an overlay and its not gonna come off like that.. then 3. when she number my toe she just left the blood on it didnt clean it or anything and sent me home. no help, no pain meds, just discharged me.

Had a panic attack, Jacqueline and Lily and Fran took very good care of me they gave me medicine to…read morefeel better I was there for an hour and a half I feel so much better they did a great job! Thanks you guys!

I came to this ER because i was convinced of having an ectopic pregnancy, while waiting almost 2…read morehours later physician Jack Keehn deemed it medically unnecessary

I went to the emergency room on a Thursday afternoon thinking what was happening with me was…read moresomething that could be handled quickly - fortunately the triage nurse identified the urgency of the situation, got me prioritized straight to a doctor who was very competent in having me admitted right away. I was assigned to a room and a group of doctors and nurses who took excellent care of me throughout a two-night stay. The staff did an excellent job in diagnosing and stabilizing my condition, and while the process of being awakened throughout the night for medication and testing/vital signs is frustrating, it's understandable. Some areas of focus could be to reduce the amount of directing patients towards the app for test results and surveys - I question whether all of those surveys truly serve a valuable purpose. I highly commend the nursing staff, though I never really was certain who was in charge of making medical decisions on my behalf. Overall, an excellent service with highly professional people who I will always sincerely appreciate.

I have been here twice. I have some head issues and I am told that if they get bad schedule with my…read morePCM but also try to go to the ER or urgent care to see if they can find something immediately. When those issues arise I get light sensitivity on one side. The two times I have been here I have felt dismissed. The first time. I came in because I had a random sharp shooting pain on the side of my neck, the side of my neck/face went numb and i was instantly really confused. Told them about everything, they gave me a CT scan couldn't find anything. He asked if I still had a headache I said yes and described the headache and without even leaving he told me that its muscular and prescribed me some naproxen... This last time I went in because a blood vessel popped in my eye but there was a lot of pain associated with it. My neck, my head, pressure in my ears, nose, my eye was very sensitive to the touch. I was also getting nauseous so I came to the ER. They asked me if I'd been sneezing or throwing up. I said no. They asked me if I'd been rubbing my eye. I said no. DR asked me to describe the headache, I told him it was a numbing pain in part of my head... He looked at me and goes "well numb means you can't feel anything so how is there pain"... HOW DOES AN ER DOCTOR NOT KNOW WHAT A NUMBING PAIN IS???? I redescribed it as a dull pain which is not even what it was but he couldn't understand me. He ended up prescribing me with nausea meds and told me I probably rubbed it in my sleep. I rubbed my eye in my sleep so badly that I popped a blood vessel??? yeah... okay The take home notes say Contact doctor if: Medicine doesn't help your symptoms You have a headache that feels different You feel nauseas You have a fever I told them I had three of those four things and they dismissed me. It also says Get help right away if: headache gets bad really quickly you have a stiff next your eye or ear hurts you feel confused Again all things I mentioned and was dismissed. I've had two bad experiences here and don't feel like I was taken seriously.

What an easy and fantastic experience! I stopped by here on Friday during lunch time to get some…read moreX-rays done that were ordered by my doctor. Every single staff member I interacted with were so kind and answered all of my questions. The place was exceptionally clean for an emergency room, I was very impressed!

Pretty fast for an ER. very kind and respectful staff. I felt very taken care of and listened to.read more

Trash ass hospital, whole experience was horrible. And they have this fire alarm constantly beeping…read moreand a won't turn it off. I wish I'm getting sick of of the load beeping. And No help maybe they need more staff.

I can never say enough about this Hospital and the care I got!From ICU to physical therapy. Every…read moreone was a 10 ! I have never been in a Hospital like this one Food included! I had a 91/2 surgery and Dr Zui you and your team have saved my life!! Thank you so so very much and may God Bless each of you!! My life is forever changed. God is so very good!!

I see Dr. Shearer and I can honestly say my health care has NEVER been this thorough. When you…read morecall, you get a real live human. They do blood work and all tests either here or at the hospital. top notch health care if you want answers. I had a few issues my old Dr just marked off as getting with age or nothing to worry about. While it was nothing to worry about, they actually got a diagnosis as to what it was and now I can take steps to avoid it getting any worse. Love the Dr's, love the staff and love this facility.

My mom who recently became ill with a relatively rare kind of heart and lung condition spent a week…read morehere being treated in the ICU and then PCU. As she is now in her 80's and in failing health it was imperative she receive the top care of healthcare professionals who specialize with what she has. There are only 3 doctors in the state who can treat her for what she has. Hence, Jacksonville is one of the medical facilities one is at and we were very pleased with the Mayo Clinic. The facility is top-notch, the campus is modern, clean, and the staff is terrific. Everyone we came in contact with were helpful and knowledgeable. The place is beautiful, art everywhere, places to sit and relax, history of the Mayo family and how it all came to be, photos, and information. This was all just in one part of it where we were, the ER and Davis Building. They also have quality places to eat and even a full Starbucks here. This is a state of the art hospital with world class physicians. Walking the corridors there an air of calm knowing you or your family member are being treated by the best.