Please be very cautious about bringing a loved one with cognitive impairment or complex medical…read moreneeds to this hospital. My father fell at home, and EMS brought him to this emergency room. Tests were performed, and his wife was told that everything was fine. She was also instructed to stop one of his blood pressure medications, and he was discharged home. The ER staff had been told that he had been weak, had fallen previously, and that this time he was unable to pull himself up. Despite knowing this information, he was still discharged. After arriving home, my father fell again in the garage. EMS was called, and he was brought back to the same ER. This time, he was admitted. Unfortunately, our experience during the admission was extremely concerning. The nurse practitioner/hospitalist repeatedly reminded us that my father was "only admitted because he fell," which made our family feel unwelcome and as though our concerns were not being taken seriously. I also felt that we were treated as though we were ignorant when we tried to explain our concerns. We repeatedly expressed concerns that medication issues could be contributing to his weakness, increased confusion, and hallucinations. Instead of feeling that those concerns were thoroughly investigated, we felt dismissed. At one point, my father was given Ativan, and afterward he appeared extremely altered--almost as though he were in a state of psychosis. We were deeply concerned about his condition and the medications being administered. The hospital then attempted to discharge him home despite our concerns about whether he was safe to return home. The nurse practitioner and case manager suggested that our family find him a facility. We ultimately had to appeal the discharge. Only after that appeal did the hospital become responsible for helping arrange a rehabilitation placement. A rehabilitation facility was eventually identified, but our family was given very little information beyond the name of the facility. We were not given clear answers about how long he would be there, what services he would receive, or what the plan was for his care. The entire experience left our family feeling frustrated, dismissed, and extremely concerned about my father's safety and well-being. We still have unanswered questions about what caused his falls, his weakness, his worsening confusion, and his hallucinations. I am sharing this review because families deserve to know what our experience was like. If you have a loved one with cognitive impairment, weakness, recurrent falls, or complicated medical needs, I strongly encourage you to ask questions, advocate for your loved one, and make sure you fully understand the plan of care before accepting a discharge. Our family came to this hospital looking for help. Unfortunately, we left feeling like we had to fight to get our loved one the care and safety he needed. I want to also, put on record, if the hospital staff documented that they were in constant communication with us, is a lie and the documentation has been falsified.

The receptionist was courtesy and the check-in personnel was very professional and helpful. The…read morenursing staff wad amazing and so was Dr. Bowden. I was having a colonoscopy procedure and the care and concern was beyond excellent. The entire staff who worked with Dr. Bowden was nice and had great sense of humor. Once the procedure was complete and I was stable. I was then discharged to go home. The care was and follow-up call was professional and I'm glad that my first visit went well. I was very pleased.

TERRIBLE!…read more Unprofessional and unacceptable! My daughter was going to be a new patient for her refill medications. NONE of them were narcotics! Dr. Darrin Lyons, MD told her he would not refill her meds. She needed to find another office that he would not see her!

Worst place ever always billing problems when my insurance covers my testosterone shots.They say…read moreyou can't get them and do them yourself and get a prescription of them.There always at lunch or a doctor isn't in to give you your medicine needed when you make a trip 30-45 to come to get it not overall happy

Very clean, nice, new and professional urgent care facility…read more Good parking, terrific staff, great location and quick to see a doctor or LNP.

This urgent care clinic was top notch. The check-in was quick and fairly easy. The staff was…read moreprofessional and thorough. I was in and out in just under an hour!

The wait time here is absolutely ludicrous. Waited over 2 hours and had numerous people who came in…read moreafter us be called back before us meanwhile we were forced to sit in pain for 2+ hours in uncomfortable chairs. Would never recommend coming here if you're in any discomfort. There's barely any people here at all either and the wait is astronomical. Ladies up front were nice though but I think they all forgot about us. EDIT TO ADD : It took 2 hours and 40 minutes to finally be seen and this was only after we finally came up to them to ask what the hold up was after yet ANOTHER person who came in over an hour after us was called back before us. They forgot about us entirely and we were sitting in front of the front desk.

Wait time was ridiculous. Arrived at 1:50 pm and was advised that attending nurse / physician had…read morejust left for lunch (surely you have more cover than just one nurse / physician). Eventually was taken back at 3:35 pm. Care was good, but front of house communication was exceptionally weak. Wake up Baptist - you need to recognize that the patient is always first. Best to avoid this location unless absolutely necessary.

Yesterday I took my 8yr old niece to Children's Emergency Hospital for a traumatic hand wound. I…read morewas met with kindness and professionalism from the moment we entered the hospital. She was immediately taken care of by the wonderful doctors and nurses as well as Kate, Child life specialist, who was very instrumental in helping her stay as clam as possible. I would like to thank the team that helped my niece yesterday from the bottom of my heart.

I was there today, Sept 21st., @ 3:45pm and exited @ approx 11:00pm. When I tell u the clerks were…read moredisrespectful. I hope that I will Never see these people or this hospital Ever! The ones that shouldn't have job ....Registration front desk, X-ray tech and EKG, CNA's, Medical assistants. Ignorant behaviour, ignoring patient questions, not welcoming, unprofessional...there's more but I'm too tired. The ER waiting area, waiting rooms, floors, equipment..GROTESQUE! I expected more...but it's Memphis.

Went in due to pain after a fall at home. The er was not busy and I was seen quickly. All the staff…read morewere very helpful, professional and just very nice. I was kept overnight, which I didn't expect, but made me feel listened to. The food was even good. Thank you for the excellent care. Eva Fussell

Lovely, lovely people, can't complain about the way I was treated as an outpatient and the rapid…read moreresults came through within 3 hours. Very pleased. However - and this is a huge however - the main entrance is NOT handicapped-friendly. It's quite a walk from the parking lot to the door for someone with disabilities, and I was disappointed that a hospital is so unaccommodating about that. The layout should have been better thought out, especially considering they walled up the original main entrance that was immediately adjacent to the parking lot. As I said, it's disappointing and quite a burden for people whose walking capacity is limited. But the staff? A solid five stars

I made an appointment for 11am & arrived 15 minutes early to complete paperwork. Once I had…read morefinished, I was told that they were running behind and it would be another hour. That hour turned into another hour. I finally called back at 12:45p and they said the nurse would be ready to get the appointment started - however it was still another 45 minutes before I was seen. The nurse got me back there (finally) around 1:45p, but notified me that they were out of flu tests. I've been sitting in the front lobby for another hour now and still haven't heard anything - despite them closing at 2pm. I understand being short-staffed & busy during the cold/flu seasons but there's got to be a more efficient way of scheduling appointments so people aren't wasting 3-4+ hours with no updates.

Worst place to go. Bad customer service and when I went to pick up my medicine they never called it…read morein. The store was closed by the time I even got to the pharmacy. I asked for a return date to work and they refused to give me one. I will never go back here or recommend anyone to give this location service.

i took my daughter there for a physical and it while experience was awful. we waited awhile before…read morebeing seen even with a appointment they were not organized at all . She had a TB test and was told to come back 2 days later after a certain time so we did another provider was there then the one who did the test . she was absolutely horrible. she told my daughter she wouldnt see her unless there was a appointment available in the kiosk. there wasn't one available, there also was nobody waiting to be seen either and it was 30-44 mins before they closed. The privider also said my dayghter would also have to make another appointment to have the test redone . she was very rude and I hope she doesn't treat all the people who come to see her that way. my daughter was very upset becouse they told her to come back in the date and time and then to be talked down to like that . We will never go back to that location.

Nurse followed a chart, clicked boxes, didn't listen to anything I said or asked it was all about…read morechecking the boxes. when I asked for what I felt I needed it was obvious she didn't listen to anything I said. she just clicked boxes. I felt like she didn't listen and didn't have enough training to know on her own what to do without clicking the boxes. can't think outside the box.

As a first-time mom, I was nervous about delivering at any hospital given the many horror stories…read moreI've heard about patient care. However, I decided I wanted to be surrounded by professionals with expertise in both baby and mom care, and I'm so glad I chose Baptist. Arrival & First Impressions: When I arrived, I wasn't sure if I was in active labor or not, but I quickly learned I was. After being checked, I was immediately moved into a labor and delivery room. My first nurse, Paige, was incredibly encouraging. She reassured me that I could deliver without an epidural, especially since I was already 5cm dilated and not in much pain. Nurse Transition: Paige let me know her shift was ending and introduced me to the nurses who would take over. By this point, I was 8cm dilated, and the new team--Lisa (Charge Nurse), Sierra (RN), Lindsey (Unit Manager), and Dr. Owens--made me feel confident and supported. I didn't experience pain until they had to break my water at 9cm. Delivery: Dr. Owens and her team delivered my baby. I labored for 6 hours, and after 3 pushes, my baby was born. They were very clear with instructions, guiding me through the process by counting and telling me when to push. My husband was able to cut the umbilical cord, and they immediately placed my baby on me for skin-to-skin. I was also able to opt out of having my baby bathed right away, which meant a lot to me. Post-Delivery Care: After birth, I was transferred to a new room and introduced to my new nurses and lactation specialist. Kacee, the lactation consultant, was fantastic in helping me get the baby to latch, and Amy, the nurse, assisted me when Kacee wasn't available. I also want to give a shoutout to the other nurses during shift changes--Dakeila, Lanitra (who provided amazing resources and support, especially after my baby had to go to the NICU), and Patient Care Assistants Denita and Hieu. NICU Care: My baby had some low oxygen levels after feeding, so the nurses transferred her to the NICU. Heidi, the nurse, was wonderful and made my husband and I feel at ease during a stressful time. Her empathy and positive energy helped us through a scary situation. Follow-up: We were discharged after three days, and the doctors called us after two days at home to check in and make sure we had everything we needed for our baby, while also ensuring I was recovering well. Overall, my experience at Baptist was incredibly positive. While I know every nurse and situation is different, each of the nurses I interacted with made me feel comfortable and never like a burden, even when I had many questions. I am truly grateful for the care we received, and I hope that all families receive the same level of care that I did. It took away all of my fears and anxieties about delivering in a hospital. Thank you, Baptist!

I had a family member who received treatment here awhile ago. She received the most excellent care…read morethat I've ever witnessed. I was quite impressed and would highly recommend this facility. (NOTE: This facility is listed twice in Yelp.)

Disappointing visit to this brand new hospital. We had high hopes and were severely let down.read more

We have been there 3 times with my daughter (accident prone is an understatement) all 3 visits have…read morebeen great. In and out within an hour and staff always makes sure she is comfortable and that I am too.