On October 10, 2024 I walked into the emergency room at Saint Francis-hospital Bartlett Tn…read more I walked to the emergency entrance, admitting desk and spoke with a young woman who asked me why I was there. I informed the woman that I had a terrible rash on my eye and my forehead, and it was hurting. I explained to the young lady that I was from out of town and on vacation . She asked me if I had Insurance and I said yes, and I gave her my insurance card and my ID.. within minutes Especially the nurse asked me to step inside to get my vitals. She asked me what was going on, and I explain to her it was an irritation that had been bothering me for a few days and I feel that I need to see a doctor because it doesn't feel normal. The nurse said a doctor would be in to see me momentarily. Within five minutes. Doctor came and spoke with me. Very kindly the doctor asked me to explain to him what was going on as I pointed to my forehead. He immediately said I know your symptoms follow me. I walked to the other area with the doctor and he explained to me what my condition was. It wasn't long before the attending physician came and gave his synopsis. Very quickly and with care the two doctors explained to me what my condition was and how it worked and then explain that the medication I would receive would be for pain and infection. With all of that being said, the young doctors care and attitude and mindset was just so remarkably amazing. The staff the cleanliness I would give this hospital an A + immediately, and I would advise anyone that is visiting the Bartlett community in Memphis, Tennessee had an emergency or had to be hospitalized to visit this care center. Doctor on staff who assisted in my care name is Dr.Cardwell. An amazing physician, caring person and beautiful soul.

If I could give less than 1 star I would. Dr. Elias was my husband's doctor while in the hospital…read more He gave my husband medication he was deathly allergic to causing him to have to be full resuscitated. My husband did not feel safe in the hospital so he left against medical advice and died 3 days later. They did not tell anyone he had to be fully resuscitated or that they gave him medication he was allergic to. They put it in his file he had no known medication allergies knowing he did because they were told numerous times by my husband, myself and our daughter at the time of check in. The care quality they give is horrible and I believe they try to cover their mistakes by putting incorrect incorrect information in the patient's chart. Now I am left with a shattered heart and I doubt I will ever get over what they have done. I cannot find anywhere to file a complaint for what they did. This hospital's stall ruins lives in the worst way possible.

TERRIBLE!…read more Unprofessional and unacceptable! My daughter was going to be a new patient for her refill medications. NONE of them were narcotics! Dr. Darrin Lyons, MD told her he would not refill her meds. She needed to find another office that he would not see her!

Worst place ever always billing problems when my insurance covers my testosterone shots.They say…read moreyou can't get them and do them yourself and get a prescription of them.There always at lunch or a doctor isn't in to give you your medicine needed when you make a trip 30-45 to come to get it not overall happy

What can I say? How do I say it?…read more In August I went to Baptist Minor at Appling and Hwy 64. They misdiagnosed me. Thanks to a Dr. Do-very-little. Luckily, in November...after a couple of months of struggling....I went to RedMed. To sum it up? They saved my life. I listened to them, went directly to the ER in Collierville, and I'm here today. With the correct diagnosis. All because someone took time to do their job, grab a stethoscope...and listen. Thank you. Life is even more precious now...and I feel you all had a major part in saving mine.

Very clean, nice, new and professional urgent care facility…read more Good parking, terrific staff, great location and quick to see a doctor or LNP.

The wait time here is absolutely ludicrous. Waited over 2 hours and had numerous people who came in…read moreafter us be called back before us meanwhile we were forced to sit in pain for 2+ hours in uncomfortable chairs. Would never recommend coming here if you're in any discomfort. There's barely any people here at all either and the wait is astronomical. Ladies up front were nice though but I think they all forgot about us. EDIT TO ADD : It took 2 hours and 40 minutes to finally be seen and this was only after we finally came up to them to ask what the hold up was after yet ANOTHER person who came in over an hour after us was called back before us. They forgot about us entirely and we were sitting in front of the front desk.

Wait time was ridiculous. Arrived at 1:50 pm and was advised that attending nurse / physician had…read morejust left for lunch (surely you have more cover than just one nurse / physician). Eventually was taken back at 3:35 pm. Care was good, but front of house communication was exceptionally weak. Wake up Baptist - you need to recognize that the patient is always first. Best to avoid this location unless absolutely necessary.

This hospital saved the life of one of my family members, two times…read more Is this place perfect? No. Could certain aspects of the organization be improved? Yes. But, what else is new? Perfection is a elusive goal and cannot be expected or achieved at all times. That's why it's called the medical arts. The bottom line is that after many months of direct involvement advocating for my family member, I found this medical institution to be full of caring and competent professionals, who try very hard to do their very best. If I ever had to be hospitalized, I can think of far worse places to be.

I recently spent some time at Baptist Hospital Memphis, arriving on a Monday night, and I have…read moremixed feelings about my experience. **Medical Staff:** One of my main concerns was the lack of cohesion among the doctors. It seemed like they didn't communicate well with each other, leading to rounds at all hours without much consideration for patient comfort. This inconsistency was frustrating and affected the overall experience. **Nursing Staff:** On a brighter note, the nursing staff was outstanding. I had several nurses who truly stood out, including Pam, Monica, Sam, Jada, and Michelle. Their dedication was evident, and they made a significant difference in my care. Even the trainee, Autumn, impressed me with her professionalism and attentiveness. While there were a couple of nurses who didn't meet my expectations, the majority were exceptional and really made my stay more bearable. **Housekeeping:** Housekeeping services were also commendable, particularly when Michelle was on duty. Her work ethic and attention to detail were evident, and I believe she deserves recognition, possibly even a promotion, to help train others in the department. **Dining Services:** Dining services, however, left much to be desired. Although the manager, Camille, made efforts to address issues, it felt like some staff viewed their roles merely as jobs rather than a calling. That said, one staff member, Nisha, stood out for her commitment to customer service. She went above and beyond to meet my requests with a genuine smile. **Patient Care Assistants:** I must also highlight the amazing PCAs, Kierra and Jasmine. Their passion for their work was palpable, and their interactions with patients were warm and caring. In summary, Baptist Hospital Memphis has a lot of potential, especially with its dedicated nursing and housekeeping staff. However, improvements in doctor collaboration and dining services could enhance the overall patient experience. If the hospital focuses on these areas, it could significantly elevate the quality of care provided.

Went in due to pain after a fall at home. The er was not busy and I was seen quickly. All the staff…read morewere very helpful, professional and just very nice. I was kept overnight, which I didn't expect, but made me feel listened to. The food was even good. Thank you for the excellent care. Eva Fussell

Lovely, lovely people, can't complain about the way I was treated as an outpatient and the rapid…read moreresults came through within 3 hours. Very pleased. However - and this is a huge however - the main entrance is NOT handicapped-friendly. It's quite a walk from the parking lot to the door for someone with disabilities, and I was disappointed that a hospital is so unaccommodating about that. The layout should have been better thought out, especially considering they walled up the original main entrance that was immediately adjacent to the parking lot. As I said, it's disappointing and quite a burden for people whose walking capacity is limited. But the staff? A solid five stars

I made an appointment for 11am & arrived 15 minutes early to complete paperwork. Once I had…read morefinished, I was told that they were running behind and it would be another hour. That hour turned into another hour. I finally called back at 12:45p and they said the nurse would be ready to get the appointment started - however it was still another 45 minutes before I was seen. The nurse got me back there (finally) around 1:45p, but notified me that they were out of flu tests. I've been sitting in the front lobby for another hour now and still haven't heard anything - despite them closing at 2pm. I understand being short-staffed & busy during the cold/flu seasons but there's got to be a more efficient way of scheduling appointments so people aren't wasting 3-4+ hours with no updates.

Worst place to go. Bad customer service and when I went to pick up my medicine they never called it…read morein. The store was closed by the time I even got to the pharmacy. I asked for a return date to work and they refused to give me one. I will never go back here or recommend anyone to give this location service.

The Little Clinic in Arlington, TN is EXCELLENT…read more During all of my visits, I experienced thoroughness, professionalism, expert medical advice and empathy. This is my go-to medical clinic when I can't get an appointment with my primary care physician, or when I just need a "little medicine" for an ailing sore throat or bothersome cough. I've never had to wait. I've always been seen within 10-12 minutes of my scheduled appointment time. I highly recommend this medical clinic without hesitation based on the outstanding treatment I've received on my past five visits over the last 15 months.

i took my daughter there for a physical and it while experience was awful. we waited awhile before…read morebeing seen even with a appointment they were not organized at all . She had a TB test and was told to come back 2 days later after a certain time so we did another provider was there then the one who did the test . she was absolutely horrible. she told my daughter she wouldnt see her unless there was a appointment available in the kiosk. there wasn't one available, there also was nobody waiting to be seen either and it was 30-44 mins before they closed. The privider also said my dayghter would also have to make another appointment to have the test redone . she was very rude and I hope she doesn't treat all the people who come to see her that way. my daughter was very upset becouse they told her to come back in the date and time and then to be talked down to like that . We will never go back to that location.

As a first-time mom, I was nervous about delivering at any hospital given the many horror stories…read moreI've heard about patient care. However, I decided I wanted to be surrounded by professionals with expertise in both baby and mom care, and I'm so glad I chose Baptist. Arrival & First Impressions: When I arrived, I wasn't sure if I was in active labor or not, but I quickly learned I was. After being checked, I was immediately moved into a labor and delivery room. My first nurse, Paige, was incredibly encouraging. She reassured me that I could deliver without an epidural, especially since I was already 5cm dilated and not in much pain. Nurse Transition: Paige let me know her shift was ending and introduced me to the nurses who would take over. By this point, I was 8cm dilated, and the new team--Lisa (Charge Nurse), Sierra (RN), Lindsey (Unit Manager), and Dr. Owens--made me feel confident and supported. I didn't experience pain until they had to break my water at 9cm. Delivery: Dr. Owens and her team delivered my baby. I labored for 6 hours, and after 3 pushes, my baby was born. They were very clear with instructions, guiding me through the process by counting and telling me when to push. My husband was able to cut the umbilical cord, and they immediately placed my baby on me for skin-to-skin. I was also able to opt out of having my baby bathed right away, which meant a lot to me. Post-Delivery Care: After birth, I was transferred to a new room and introduced to my new nurses and lactation specialist. Kacee, the lactation consultant, was fantastic in helping me get the baby to latch, and Amy, the nurse, assisted me when Kacee wasn't available. I also want to give a shoutout to the other nurses during shift changes--Dakeila, Lanitra (who provided amazing resources and support, especially after my baby had to go to the NICU), and Patient Care Assistants Denita and Hieu. NICU Care: My baby had some low oxygen levels after feeding, so the nurses transferred her to the NICU. Heidi, the nurse, was wonderful and made my husband and I feel at ease during a stressful time. Her empathy and positive energy helped us through a scary situation. Follow-up: We were discharged after three days, and the doctors called us after two days at home to check in and make sure we had everything we needed for our baby, while also ensuring I was recovering well. Overall, my experience at Baptist was incredibly positive. While I know every nurse and situation is different, each of the nurses I interacted with made me feel comfortable and never like a burden, even when I had many questions. I am truly grateful for the care we received, and I hope that all families receive the same level of care that I did. It took away all of my fears and anxieties about delivering in a hospital. Thank you, Baptist!

I had a family member who received treatment here awhile ago. She received the most excellent care…read morethat I've ever witnessed. I was quite impressed and would highly recommend this facility. (NOTE: This facility is listed twice in Yelp.)

Disappointing visit to this brand new hospital. We had high hopes and were severely let down.read more

We have been there 3 times with my daughter (accident prone is an understatement) all 3 visits have…read morebeen great. In and out within an hour and staff always makes sure she is comfortable and that I am too.