Great experience at my first visit. The staff was super friendly and the process of making an…read moreappointment and getting my new patient paperwork was far lass painful than I've experienced with other doctors. They ended up referring me to a specialists. I love that they made the appointment for me and mailed me all the information I needed for the appointment. Customer service was great. Adorable and clean office right downtown!

Awesome.Highly Recommend.Fritz and Jennings Clinic.I live downtown and the office is…read moreconvenient.They take the time to talk with you and discuss your illness.

As a veteran nurse who just moved to TN I was unsure who to chose to remove my gallbladder. I met…read morewith a few surgeons who I just knew were not right for me. Dr. Andrews sat down with me and explained every aspect of the surgery. He knew I was a nurse but still discussed everything with me. He took excellent of me pre op and post op. He has an excellent bedside manner that many professionals lack these days. I highly recommend him. Also his office staff is very pleasant and address your needs promptly. I cannot say enough positive things about dr. Andrews. Brandy Statler

Dr. Andrews is simply the best in Memphis! I had my gallbladder removed last week and was referred…read moreto Dr. Andrews for surgery. From the very first meeting he had such a great bedside manner. He works quickly but efficiently. He completely explained the entire procedure I was going to undergo as well as addressed any questions I had. His office assistant scheduled surgery very quickly and efficiently. After surgery most of the other doctors at the surgery center came to the waiting room filled with people as talked to the family member driving the patient home, not Dr. Andrews. He took my family member outside in the hallway to have a one on one update which my family member thought was so professional and nice. I'm now 1 week post op and had my checkup with Dr. Andrews today and it the same great care from him today. He made sure to address any concerns I had and look at my incisions to make sure I was healing well.

Had an MRI today at OrthoSouth (Briarcrest) Location. Staff…read morewas GREAT! NOTE TO OWNERS... Get a decent set of noise-canceling headphones for the patients getting an MRI! I,m sure that the (OSHA) Occupational noise exposure is beyond the safe threshold for patients. Al Ray

I am an honorably retired Air Force member, having served 21 years--19 of which were spent overseas…read morein service to our Nation. Yesterday evening while walking, I injured my right knee. This morning my wife drove me to OrthoSouth in Bartlett for medical attention. However, I was denied care after being informed that the facility does not accept Tricare Prime as an insurance provider. When I asked if I could pay out-of-pocket, I was further informed that OrthoSouth only accepts payment through insurance and therefore could not provide treatment. I find it both appalling and deeply disrespectful that a medical institution would refuse care to a military retiree under these circumstances. In my view, every medical facility in the United States should accept the insurance provided to our veterans and military retirees. To deny service to those who have honorably served--many of whom depend on Tricare Prime--is unacceptable. In fact, staff at the front desk mentioned they had turned away another veteran earlier that same day. This experience left me with the clear impression that OrthoSouth prioritizes profit over patient care. To all military veterans and retirees: OrthoSouth is not a facility you will want to rely on for medical services. Their refusal to provide care is a disservice to the 1% of us who have dedicated our lives to serving our country.

This isn't like any other doctor's office I have ever been to! And that's the absolutely beautiful…read morepart it is a calm serene environment that takes out the nervousness often associated with going to the doctor. The eastern and western medical treatments offered in one place is set up to provide absolutely amazing seamless care. The Doctors as a couple have so much knowledge and take the time to explain treatment and options under their care. They have changed my life significantly in just about one month, I can't wait for my next appointment!! WISH I COULD GIVE TEN STARS!!

What an amazing experience. The staff, including the doctors, made eye contact and didn't rush me…read more They all listened. I felt confident in my diagnosis and treatment. The facility is spa like and you instantly start feeling better after wrapping up in the terrycloth robe and sitting in the heated recliner in a cozy, well appointed exam room. Far from sterile in style but very clean and organized. The whole experience was well organized. We were buzzed in the door, checked in at the desk and immediately whisked away to our exam room. Upon exiting, there was another patient checking out so we waited in a posh cubby for very few minutes before we were out the door. So happy to find this hometown medical team and get out of the big medicine machine. So sick of being just a number.

If I am in a serious health emergency, I would feel very confident with Dr. Mark Castellaw in…read morecharge. That's why he has been my internist for over five years. He and the staff are very competent and pleasant.

Oh goodness. Where to start. Their front desk staff is SO rude, it's like they're doing you a favor…read moreby answering the phone. I went to see one Dr. for a checkup and it was decent at best.. I attempted to make an appointment for my husband and the person I spoke with was so rude I decided to just move care for our whole family to another group. My husband and I relocated from Atlanta so maybe we are used to a different standard of care but common courtesy/ decency was a given at any Dr. office we were used to going to? Would highly recommend ANY other group over this one..

This was a great clinic for a long time. I have been going there for 25 years. However, this is no…read morelonger the case. The nurses they currently have are the worse I have ever encountered. They will not phone you back. They are condescending and hateful even if they do phone you back. They say they will send your prescriptions/refills to the pharmacy and don't. Even after 2 messages and a phone call.

Nurse practitioner Alison Berger is one of the best medical professionals I have had for my care…read more She has a great attitude, smart and puts you at ease. The medical center is also top notch from the nurses to the front desk.

The specialist, ( Dr. M. Assaf). I see here is very thorough and prompt and professional. The…read morebuilding is always clean, so are the rooms. The eait time isn't long at all. The nurse and receptionist are amazing. I'm always treated and cared for with much respect and dignity. Great team and staff overall.

I found this practice through my Insurance Website. The office appointment scheduling was easy - I…read moregot the next day appointment. Our wait time in the office was short ( which is not the case with other doctor offices I have been too ) I was Very impressed with the patience and care shown by doctor -Jo Pinnaka , she explained about diet and medication changes to improve kidney function to avoid dialysis for my mothers. My mother was relieved of her anxiety and felt better. God bless her.

My grandmother had surgery here this week. Everyone was kind friendly and safe. Social distancing…read morewas enforced. They used mask and gloves. Doing her surgery they called us to update us that she was sleeping and the surgery had definitely started. They called us back once she was awake & the surgery was over. They gave us snacks while we waited in the waiting area. My glucose went extremely low and they helped me out. Very professional staff even in the waiting areas. Once home the after care was excellent. Instructions very simple easy to read and understand. Prescriptions called in to pharmacy and pick up was simple. The building was clean and sanitized. I give them five stars. The doctors and nurses at this location are very caring and professional.

I can't imagine a more caring, compassionate group of people at any medical facility. I've had…read moreproblems with insertion of iv in the past, and told the nurse my concerns. She had another nurse take care of the iv. The Nurse actually numbed my had so the needle wouldn't hurt. I immediately calmed down, and everything went very well. They were all so friendly and nice, from the receptionist to the recovery room nurse.