I'm leaving this review due to ongoing communication and billing issues that are leading me to…read moreswitch dental offices. I was originally told my implant process could be handled in-house. After months of waiting for follow-up regarding the specialist portion, I was ultimately referred out. When it was time to coordinate the crown placement, there did not appear to be communication between this office and my oral surgeon's office. I was already in the dental chair and numbed, and I then spent about an hour trying to reach the oral surgeon's office so the next steps could move forward. I also knew from the beginning that this office does not accept secondary insurance, but I disagree with that policy because my primary and secondary coverage together are designed to cover the full balance. I have strong dental insurance and have not had unexpected bills with prior providers. With this office, I received a call and was told I needed to pay $500+ and that I had a deductible related to a pre-authorization submitted for work this year. That was unexpected, and I did not receive a clear explanation that resolved my concerns. There are CareCredit advertisements in the office, and while financing may help some patients, it was frustrating to see financing promoted while secondary insurance is not accepted, especially when secondary coverage is a standard way many patients pay for care without taking on debt. When I said I would be seeking another dentist, the response I received was "I don't blame you," which did not feel professional or helpful. Lastly, I had a filling done about a month ago and I've had pain since then. I'll be having it evaluated by another provider. I hope the practice improves communication, coordination with specialists, and clarity around costs and insurance.

Good experience and customer service. The technician have a positive vibes and thorough knowledge…read moreof procedure and empathy for patient.

Extremely disappointed with the predatory business practices and unprofessional behavior at this…read morelocation. A woman named Karen, who apparently is the regional manager, called my significant other and was incredibly rude, insulting, and condescending over the phone, even using condescending terms like "sweetheart" while trying to scare her. She claimed a basic cleaning wasn't possible because of "gum disease" and threw out scare tactics about her teeth falling out to push an expensive deep cleaning. I called the Ames Boulevard office directly to confirm this diagnosis, only to find out she has never actually been diagnosed with gum disease. It is completely unacceptable for management to fabricate medical information and use scare tactics just to upcharge patients and hit financial quotas. Because of this shady behavior and awful customer service, we will be taking our business to another dentist. Avoid this place if you don't want to be scammed.

I've been going to this exceptional dental clinic for years! The reason I keep coming back is their…read moreoutstanding service and expertise. They have excellent customer service and really know what they're doing. I always feel valued as a patient, and I appreciate how they take the time to explain everything to me. I go every six months for my checkup and cleaning. Mai is my dental hygienist, and she is the best. I highly recommend this place.

I have been seeing Dr Tammy in this office for awhile now. She and the rest of these diamonds, I…read morereally mean diamonds because they are jewels, have some pretty extensive skills! They have cleaned my teeth extensively and tended to a pulled tooth, crowned another and are fixing to place a crown on an implant! Without even a drop of pain! You barely know they are in your mouth... Jade and Gentrill ( I'm sorry I spelled it wrong... her name really should be Gentle) and Dr Tammy are the perfect team with Samantha heading up with the sweetest personality at the desk. I have some more visits coming up and I here to say that they have it going on!

After about a year or so at Smile In Style, my experience here is still 5*s. Every time I step foot…read moreinto the building, it's always clean and never cluttered. The waiting room isn't just plastic chairs that are uncomfortable; it's well decorated and comfortable cushions to lounge a few minutes before they call you in. Dr. Tami Nguyen continues to keep things professional and recommend beneficial changes to my daily routine that keeps me from having procedures. Jade, one of their dental hygienist, makes sure I stay on top of my routine appointments and keeps everything tidied up in the teeth department. There's always great customer service here and that's probably the reason I keep coming back to this place! @phidingthefam

I have been going to Dr. Taylor for years as my dental provider. The staff were always so friendly…read moreand treated me like a family. 5 years later, he's not only my dentist but my boss as well!!! Couldn't be more grateful to be with him and his team.

I have been twice once for a cleaning and X-ray. The other…read moreday I went for what's called fill in's. I have never felt more comfortable sitting I. A Dentist chair then I did wile he did my teeth if I had a question he would stop and answer. He explained what he was doing to. The office is small but nice no fancy any where in the building. There are windows that look out and it is relaxing. Dr Tylor himself is a really nice guy he is friendly to.

He's always taken very good care of my children and may actually have to see him myself at 63. My…read moreson had a whole extra set of teeth when he was young, he treated him with dignty and respect. My son wasn't afraid and his staff was very kind and professional. I highly recomment.

Boy I like this surgeon he is the best from the time you walk in the door the stag is great but Dr…read moreAnthony was the best. He talks to like a person ask you questions and just makes you feel relaxed wile bending in there. I had a tooth pulled today and he says I will give you something to relax you he did and I dealt nothing but the pick of the shot. I highly recommend him for any oral surgery that needs doing. Very nice Man makes you feel relaxed and talks to you like an old friend you have known for years.

Besides being very stern on appt. times, (you miss it or try to go late, they literally scolds…read moreyou,! I had to beg to just sit in for my mold impressions, which I knew only took 30 mins ! Anywho, I give a 9/10 as far as da dental staff, from the DA, Hyg, to the dentist ,MD; once I did get In the chair, they are so easy to talk to, open about your dental options & affordability responded to my silly requests & questions , a ,have a sense of humor & friendly ! Hope all goes well in da AM! Must be in time ! Cuz I gotta work after !

Very disappointed. Time wasted. I had an appointment on Saturday March 7th at10:00 AM for teeth…read morecleaning. Receptionist and another person at the front desk informed me that my insurance wasn't verified. I gave them my insurance information on Friday March 6th. I was told that the Insurance Verification department is very busy and that my insurance was not verified, and could not be verified on March 7th because the verification dept was closed. Because of this i would be self pay. I asked several times how much a cleaning would cost, the ladies did not even attempt to look up the cost both answered they did not know. I will not go back. Untrained lazy staff reflect negatively on your clinic.......Will not recommend

they rushed trying to do all my work in one day and not with the air gaps in some fillings that…read moreboth me and my sister have theres no coincidence...... and they dont wanna fix because they say its our fault but how is it my fault that oi have a gap between filling with an air pocket worst ever

From the owner: Signature Smilesread more

Had to go for some preventative fillings-two actually. Guess I'm somewhat resistant to numbing…read moreagents so that part took about 20 minutes. Two fillings DONE in 25! I was in the office for exactly 45 minutes!? What?! They are THE BEST. THE BEST! Asked for their super soft toothbrushes and the lady gave me THREE! When was the last time you looked forward to a dental appointment? I certainly do. :)

The dentists did an excellent job on a complicated procedure but my experience with the front…read moreoffice has been horrible over the years. I was given a bill for $700+ and was told (rudely) that my insurance wouldn't cover the procedure. I contacted my insurer directly and my actual bill amounted to $50. This was only one of many unpleasant interactions with the office. Their manner in dealing with patients over insurance payments, appointments, etc. is so unhelpful and the information provided is full of mistakes. In addition, my new dentist's front office staff mentioned they have had contentious exchanges over obtaining patient records. I understand someone having a bad day, but this is an ongoing problem in their office. I want to believe the managing dentist is not aware of how some of the front office staff treat patients and . If they were aware, I would think they would provide their personnel with training in customer relations. I will not be back.

Dr. Arch answered all my questions patiently, and did a fabulous job with my root canal. The…read moreprocedure yesterday was totally painless; pain was minimal after the anesthesia wore off; and this morning I am pain-free! Everyone in that office is great.

I recently had a second procedure by Dr. George Arch, and as always was impressed with his…read moreexpertise, experience, thoughtfulness, and compassion. He considers each procedure thoroughly and presents available options to the patient in an understandable and thorough manner. He assesses the medical issue and gives recommendations based on risk and effectiveness for best outcomes and long-term success. I highly recommend Dr. Arch for endodontic procedures.