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    Barbara Jordan Terminal

    3.1 (7 reviews)

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    Austin-Bergstrom International Airport - AUS - More food options

    Austin-Bergstrom International Airport - AUS

    3.6(2k reviews)
    0.4 mi

    Just checked in! I must say that I had a very outstanding experience at AUS airport. Parking lot is…read moreeasily visible and as soon I parked, there was a shuttle bus waiting. Once in, the driver explained the process when coming back and to write down parking location and what gates he was stopping. Ending up giving him a good tip. Once I arrived at the airport, waited until the airline employee was ready to check people in. Had the tickets already printed to it was breeze! Going to security was another positive experience. Line wasn't long (5am) and the Jet blue employee was friendly and helpful. I was at my gate in no time. My longest wait was actually waiting to board the plane at the gate!

    1/5 Austin-Bergstrom…read moreInternational Airport should be embarrassed by the condition of this facility. The biggest issue isn't one dirty table or one uncomfortable terminal--it's the obvious lack of management, attention to detail, and basic quality control throughout the airport. The floors are dirty. Tables look like they rarely get cleaned or wiped down. AC vents visibly appear to have mold or significant buildup on them. Parts of the air-conditioning system don't seem to work properly, which apparently explains the portable AC units and swamp coolers scattered around trying--and failing--to keep areas comfortable. Some of them seem to do little more than blow warm air around. But what really stands out is the complete lack of care. There seems to be very little pride or urgency from employees or management regarding the overall condition of the airport. These aren't small cosmetic issues. Cleanliness, functioning HVAC, facility maintenance, and basic customer comfort should be the bare minimum for a major airport serving a city like Austin. What makes it worse is the impression that leadership is well aware of these problems, yet the lack of quality control continues. At some point, responsibility has to fall on the people managing the facility. Austin deserves better. Travelers deserve better. Employees deserve a better-maintained workplace. Stop accepting mediocrity as normal. Do better, Austin.

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    Austin-Bergstrom International Airport - AUS - Interimaginary Departures

    Interimaginary Departures

    Austin-Bergstrom International Airport - AUS - Bathrooms

    Bathrooms

    Austin-Bergstrom International Airport - AUS - Several Food Options

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    Several Food Options

    Interimaginary Departures at AUS - Get your ticket

    Interimaginary Departures at AUS

    4.0(4 reviews)
    1.1 mi

    I may be late to casual personal events but when it comes to air travel, call me Early Bird. I…read moreleave nothing to chance when it comes to dealing with airport security & logistics snafus that can add uncertainty to getting on the plane on time. The hidden benefit is that I often have lots of extra time to stroll the concourse, get some steps in & blood flow going, and check out the interesting innovations, public art installations, and local flavor of the airports on my itinerary. Imagine my delight to find this little pocket of whimsy at the east end of the Barbara Jordan Terminal near Gate 14 (as if you're headed toward Delta and the Public Patio). The first indication of mystery is the infinity symbol on an overhead sign that would otherwise name a vendor or amenity. I simply had to stop & check it out. Procedure: Look at all the creative decor and signage. Smile. Step up to the kiosk, answer the questions, and generate your boarding pass (only virtual now, after originally being printable). Imagine yourself phasing through the physical barriers of reality into a different dimension of space & time! Verdict: Fun for all ages of folks with a good imagination, sense of humor, and decent reading habit in the sci-fi and fantasy genre. Cost: Zero dollars and just a few moments of time. Worth it!

    This was cool for a minute, but is this really the best use of space at the airport? We're going to…read morewaste a row of chairs at that gate for half chairs because.... art? I'm over it, sorry.

    Photos
    Interimaginary Departures at AUS - Where will this departure take us? Camelot, Truffula Valley, Mount Kunlun

    Where will this departure take us? Camelot, Truffula Valley, Mount Kunlun

    Interimaginary Departures at AUS - Doorway to infinity and beyond

    Doorway to infinity and beyond

    Interimaginary Departures at AUS - Check out this seating area

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    Check out this seating area

    Frontier Airlines

    Frontier Airlines

    1.4(227 reviews)
    0.4 mi

    I see the other reviews and wonder if people are doing it wrong? I have always been happy with…read moreFrontier and this most recent flight experience was no exception. I had a prompt and painless time checking my bags. The employees were super friendly and helpful at the desk, as well as the gate. Planes were clean, pilots and staff were friendly. We flew through quite a storm 30 mins prior to landing and despite that and the turbulence the pilots landed the plane better than any landing ive ever had. The key in my mind with this airline is to book the seats with more leg room, which actually I find to be more space than other airlines and THEN the seats also recline. I got the package that included checked bag, extra room seats, and carry on item. Yes its more, but the final price was still HALF what it would be with any other carrier. No frills as far as no in flight snacks, but id rather get something decent at the airport and bring it on the plane anyways.

    Using a service like Expedia I expect a low price comparable to other services. I normally fly…read moreDelta or Alaskan with sometimes Southwest or American. Each have price points and differing services that come with the purchase..... I should have stayed with a "known" business rather than looking at the $200 cheaper tickets offered by Frontier. I will list the issues i had that I expected included by other airlines. Upon checkin i was greeted with an "78.00 upgrade PER flight" for my small suitcase in addition to my carry on. The seat was hard and not contoured for longer than a 20 min flight (my flight was 2 hrs). There was no recliner. All beverages (including water) was 5 dollars. My advice is to stick with a airline that provides at least a few amenities- your experience flying will be more pleasant. (For me the flight ended up costing more than my regular airlines leaving me with a double whammy) Update.... while posting this review my gate was changed with no notice. Just happened to check as the boarding was supposed to have started. We got to the new gate with 1 minute before doors closing. No text no app notification- nothing. I WILL NEVER FLY THIS AIRLINE AGAIN!

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    Frontier Airlines
    Frontier Airlines
    Frontier Airlines

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    Barbara Jordan Terminal - airportterminals - Updated September 2026

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