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    Interimaginary Departures at AUS

    4.0 (4 reviews)

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    Frontier Airlines

    Frontier Airlines

    (224 reviews)

    I see the other reviews and wonder if people are doing it wrong? I have always been happy with…read moreFrontier and this most recent flight experience was no exception. I had a prompt and painless time checking my bags. The employees were super friendly and helpful at the desk, as well as the gate. Planes were clean, pilots and staff were friendly. We flew through quite a storm 30 mins prior to landing and despite that and the turbulence the pilots landed the plane better than any landing ive ever had. The key in my mind with this airline is to book the seats with more leg room, which actually I find to be more space than other airlines and THEN the seats also recline. I got the package that included checked bag, extra room seats, and carry on item. Yes its more, but the final price was still HALF what it would be with any other carrier. No frills as far as no in flight snacks, but id rather get something decent at the airport and bring it on the plane anyways.

    On Friday, 12/5/2025, I was scheduled to fly from Miami International back to Austin on Frontier…read moreflight #F94123, confirmation number: RF9FJM. I went to Miami to support a close friend whose husband passed unexpectedly at the age of 57.I arrived on Tuesday on an American flight, with no issues. It was a tough time, and I was anxious to get home. The return frontier flight was scheduled to leave at 7:30 AM Miami time on Friday12/5. I arrived at the airport by 5:15 am and headed to the counter to check in. Mary, the agent at the Frontier counter seemed to already be having a trying day, I said good morning and asked to be checked in for the 7:30 flight to Austin. I presented her with my valid ID and credit card as I was trying to check in a bag too big for a carry-on. First, she said she cannot check me in because she cannot print a boarding pass and luggage tag, but she charged me $104.00 for the bag. She then said she cannot check me in because there is a security issue in the computer attached to me and preventing her from checking me in and to step away from the counter. I asked if she could help me or call her supervisor to resolve the issue, she said she called her supervisor to find out what they can do, I need to step away from the counter. I call customer service, 1-8014019000, and got Sheila. She tries to help me get the boarding pass on the website, but we keep getting an error message. Sheila asks to speak to Mary who refuses to take the call, she ignores me, repeatedly tells me to step away from the counter, rudely, and she helps other customers. Now my voice is getting louder, and I am demanding to speak to her supervisor. It turns out her supervisor has been standing next to her all this time watching this exchange unfold, her name was Atinea or something like that. She finally identifies herself as the supervisor, and begins to tell me how she cannot help me? Well, who can? Where is the TSA Office, where is Airport Security? Can you call them over? What is the process? Atinea or whatever her name was takes my phone to speak to Sheila. She proceeds to tell Sheila, the customer Service rep on the phone, that there is a security issue in the computer preventing them from checking me in. They all tell me I will not be boarding this or any other flights until the issue is resolved. I ask again, how do I resolve this issue, I must get home. Thank God, at this point a Sergeant with Miami Dade Sheriff's department at MIA comes by and asks me what is going on. I tell him everything that has transpired and that I just got to Miami on Tuesday, with no issue, and that I have been a TSA pre-check for many years. I travel on regular basis and never had an experience like this. One of his officers, Officer Suarez, joins us, and listens to the story. He takes my ID's (Driver's License and US Passport card) and goes to the TSA office to check if there is a problem. I am still standing talking with the Sergeant whose name I neglected to get, he was so patient and kind, when Officer Suarez returns & tell us, me and the Sergeant, that there is no TSA or security problem. Officer Suarez goes behind the counter to speak to the Frontier Agents whose picture is attached below. Meanwhile, Sheila, customer service, on the phone refuses to refund my ticket, said she can only give me a credit, as if after this contemptible treatment I would use this airline ever again? I got charged for the seat and the bag. I still need to get home, the incredibly noble & kind Sergeant finds a flight on American, leaving at 8:30 AM. He asks Officer Suarez, to drive me to the American airlines terminal where I buy a ticket, board and get home with no problems or issues. Of course that cost me another $300 plus dollars. In conclusion: -Frontier and its staff are terrible. They are quick to take your money, without providing service or the seat you paid for. They will not support you if you have a problem, and certainly will not refund your ticket when they refuse to serve you even when they are wrong -The Agents, Mary and Atinea at MIA were unprofessional and unhelpful. It was clear they treat Frontier clients with contempt, disrespect, and disdain. I guess they hate their jobs. Maybe their poor treatment of the customers is a reflection of how Frontier treats them -Sheila, the agent on the phone, tried a little to be helpful, but was quick to give up and say not my problem. She was also quick to tell me your ticket is non-refundable, I will issue you a credit. -Beware of predatory business practices and policies when you fly, some of these airlines are getting away with very unsavory behavior

    Interimaginary Departures at AUS - airportterminals - Updated May 2026

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