Worthless! At capacity, can't do this or that, etc. Same old rhetoric from useless veterinarians!read more

Dr. Thompson and his staff are wonderful, caring professional people. My cats can sometimes be a…read morebit baffling, but Dr. Thompson always has known what to do to help them. He has taken excellent care of my four cats and two of my brother's. (not all through the same time period!) The staff are kind and considerate of my cats' feelings and fears. Always friendly.

We have used this facility for many years. We find the staff to be very professional and courteous…read more And, Dr. Angela Mellini is extremely competent and caring. We highly recommend them.

Have taken our cats here for 30 years or more. Dr Irwin was an amazing vet and her successor Dr…read moreMellini is just as great. She and her staff are patient, understanding and helpful with new pets or old. They always make their patients (animal and human) feel at ease and well cared for.

On August 12th, 2019, Doctor Lynda Wright killed our beloved cat Thomas…read more The preceding day, a Sunday, we noticed that Thomas wasn't feeling well, he seemed to have a cough, which is something we've seen in him before over the years. Preferring not to have to go to the emergency hospital in Henrietta, we opted to wait and see if we could get him into Phelps Veterinary Hospital on Monday. The next day Thomas was noticeably better, but we still wanted him to be seen. Although in the past we have had a difficult time securing "same day" appointments at PVH we called and were thrilled that they could get us in later that afternoon. We brought Thomas in for his appointment, and at first everything was going as expected. We waited anxiously in the waiting room entirely unsure of which staff doctor would be seeing Thomas this visit. When the door opened we were initially excited to see Doctor Wright who treated another cat previously. As Doctor Wright examined Thomas physically, it became apparent that she was completely unfamiliar with his background. She had no idea that he was seen at PVH just two weeks previously as a follow up to an ear infection that was treated by the emergency hospital and then Canandaigua Animal Hospital (because we could not get into PVH!). She seemed entirely uninterested in the short video my wife had made of Thomas coughing the day before. It should be noted that at this time our cat was walking, meowing, purring, rubbing up against us, Doctor Wright and the techs. They even remarked that he was purring so loudly. Doctor Write told us she wanted to do an X-ray and we agreed. She called us in the back to review the X-ray with us and she said that Thomas has fluid around his lungs. She told us this was "serious" but that she "had seen much worse"; her words. She told us she wanted to try to extract some of that fluid to determine its nature and subsequently an appropriate treatment, and to this we again agreed. Doctor Wright told us this may take some time and because we were feeling very cold in the air conditioned office, not to mention worried about our Thomas, we told her we wanted to take a few minutes outside in the fresh air. We spent maybe ten minutes out by our car, then we came back into the waiting area of the office. We waited another 20 minutes at least, with a room packed full of people and screaming dogs, and then a tech came out asking who was with Thomas. We said that's us. She instructed us to wait a moment, left, then returned shortly with our Thomas in his cat carrier. She had discharge notes and instructions from Doctor Wright and she began to go over them with us. Right away my wife and I thought it was very unusual not to get a consultation from the veterinarian. The technician continued on saying that Thomas was given an injectable steroid medication and an injectable antibiotic. At this point, my wife and I took this as a sign of relief, we sincerely both thought that Thomas wasn't in bad shape and would be just fine. We got Thomas just into our car and we immediately noticed he was not doing well. We called PVH IMMEDIATELY from our car and an incompetent teenager who answered the phone told us that we didn't have an appointment, and we'd have to go to the emergency vet hospital over 40 minutes away. My wife and I then watched in helpless horror as Thomas' throat closed up, and he died in our arms in our car in the parking lot of PVH. As this was happening, we watched as Dr. Wright left the hospital in her blue Ford Escape not even five minutes after delivering a lethal dose of whatever it was that she injected into our beloved cat. Dr. Wright and the staff at PVH treated our beloved Thomas like a flea infested feral cat they trapped out back. The lack of compassion and professionalism was deplorable to say the least, and our cat paid the ultimate price. I absolutely hate Dr. Wright, Dr. Coleman (the owner) and the staff of PVH for murdering our beautiful cat, Thomas. We will never forget what happened and the lack of compassion and care from Dr. Wright and PVH.

We heard so many good things about this hospital and Dr. Coleman that we figured it would be worth…read morethe drive from Irondequoit. We were not disappointed! We have 2 Boston terrorists who love trouble and can be a handful. They both took to Dr Coleman right away. He gave them exams, shots, and nail clippings, nail clipping at home is almost impossible without putting them in a sling. We were very impressed, and will be going back. Highly recommend using them. The office is nice and the staff was really friendly. We look forward to our next visit!

The owner needs to work on her professionalism and customer service. She is not friendly at all and…read moreasks personal questions. She asks why my voice sounds funny and if i'm sick? Not professional at all. I will take my dogs somewhere else

Been taking my dogs to the Dog Shop for over 15 years. Sharon always does a great job and my dogs…read morealways look great when she's done.

Took my cat here after she was attacked by a dog. She seemed OK, nothing broken, just beat up…read more Brought her back a couple days later when she didn't seem herself as they instructed me to do. Dr. Darby and his staff listened to every symptom and didn't treat me like an overly protective mom. They believe that you know your pet the best. After x-rays a hernia was discovered and repaired. She went through some tough rehab with her muscles torn and a cyst that developed and ruptured. The staff was caring and called often to let me know how she was doing. Inviting me to do visits with her, knowing that it helps your pet to know you are still around for them. Letting me come in on Sundays to visit, also helping her to feel more comfortable and eat. While this ended up being costly, I think it could have cost me a lot more somewhere else and the level of care was worth the price. Dr. Darby did all he could to keep the cost as low as possible. It has now been 4 weeks and she is completely healed and back to normal. I even called a couple times after she came home to ask about different things and they listened each time and gave me advice that worked. This is a great animal hospital that I will forever be grateful to for saving my kitty.

I've had the misfortune of saying goodbye to two other dogs prior to using Pet Passages. They made…read morethis difficult experience so comforting. I can see the care they put into taking care of my dog's cremation. I've included a picture of the beautiful urn they gave us for my dog, Canela. They also gave us a paw print and a nose print as well as seeds in the shape of a heart that we can plant later in Canela's memory. I'm honestly blown away

Thank you so much for the beautiful job memorializing my dog Coby. I love the print of his paw and…read morehis nose along with the card and sweet poem. He came back to me beautifully wrapped with his name engraved on the quality box. It was worth every penny to have him cremated in such a dignified way. I totally recommend Pet Passages when it is time for your fur baby to cross the rainbow bridge.

I do not recommend this place. My golden retriever goes here and he needed to get in for his shots…read more Never called me back when I called 3 times. I called them once again and finally got a response. The young girl asked if I was going somewhere else because he hasn't been back in 6 months I told her no he just needed his shots. Then told me if I don't hear back from her that they don't have any appointments available for my golden. Which is AWFUL CUSTOMER SERVICE for no follow up! Only reason I go here is because nowhere is taking new patients. Place is a complete joke. If you take your animals here please reconsider. The doctor literally held my dog down til he stopped squirming so he would calm down. HELLO CRAZY. Rant over.

I'm an NYCC student and have been taking my dog to All Creatures since I got him a year ago. They…read morehave always been so kind and gentle with him, and have always answered all of my questions. Casper was sick over this past weekend and I was able to get in contact with Dr. Greg for recommendations and they got him on the schedule for Monday morning to get checked out (and just followed up with me via text to see how he has been doing since our appt yesterday- which prompted me to write this review). Their prices are more than reasonable, and they always provide me with options depending on what I'm comfortable with financially. I definitely recommend them if you're looking for a vet in the area!

My Staffy Pit-Mix has been going there for hoarding for the past 7 years. They LOVE him. He doesn't…read moreplay well with others so he gets lots of attentions, when he's not snoozing away in a room (no crates). I love that I can see him on the cameras. And best of all there is ALWAYS someone on site - 24/7. Mark, the owner, is also an expert trainer and taught us how to use only positive reinforcement to make out 95-pound snuggle Pit the very best family member. Would never board our boy anywhere else.

I asked for help several times. I did everything I was told. Unfortunately killed another of my…read moredogs. I always recommended Mark. He never contacted me when I texted or messaged. I believe he is so fixated on dogs out of the country. I asked for help several times and did everything he said. At class he made my dog aggressive. She has a new home but my border Collie is dead.

I have to agree with the other unhappy reviews. I finally had to take trainer Mike to small claims…read morecourt because he never showed up for scheduled classes. After all evidence was presented, the court ruled in my favor back in August 2022. As of this writing, I am still waiting for trainer Mike to pay me what the court awarded. And yes, hold on to your wallet...

From the owner: I am a dog trainer in Rochester, New York. I provide customized, personal dog training throughout…read morethe greater Rochester area. My skills were learned from training dog's for Michael's Mission, Anthony's Balanced Canine, and P.A.W.S. These companies adopted shelter rescue dogs and I put them through a long-term training process to determine whether they were capable of becoming service dogs. I have trained and provided service canines to people suffering from medical conditions (such as muscular dystrophy), autistic children, victims of violent crime, and war veteran's coping with PTSD. This process also vetted numerous emotional support dogs, therapeutic dogs, and well mannered house dogs.