Leon's exceeded every expectation of my furniture shopping experience. My department needed new…read morefurniture for our break room in a healthcare setting, with a limited budget and not much experience couch shopping Amanda & Scott certainly delivered. With the current lock down restrictions we did everything by phone. Amanda and Scott did some shopping around and not only found us two beautiful couches that can be easily wiped down with sanitizers and a new fridge! We now have some very happy staff that can enjoy break in great comfort. Leon's certainly went over and beyond and delivered that small town love! I recommend this place from the bottom of my heart!

A year later and Leon's still hasn't fixed the bed properly. Bed assembled incorrectly, repeated…read moreemails to get the correct 2 parts then told by them I only asked for one part so sent copies back of the original email. They tell me they finally have the parts but then COVID restrictions. Restrictions lessened, service guy booked. I verify they have both parts and I am assured they do. Service guy shows up with one part and can't fix the bed. Told by head office they can't do anything because it's a franchise location. Worst customer service I have ever experienced. Service rep calls and tells me it will be another 2 weeks before anyone can come back in spite of me pointing out this was their mistake and they should rectify it immediately. They have made multiple errors.

Customer feels 'cheated' by Brick extended warranty…read more Consumers' Association advises against buying extra warranties Mark Harvey - CBC News Laurin Clarke Laurin Clarke shows Go Public's Mark Harvey a ripped seam on a loveseat she purchased from The Brick. (CBC ) Laurin Clarke said she bought The Brick's 5 Year Blanket Warranty because she was told she would be covered if anything went wrong with her new leather furniture. But when she tried to get repair work done, she said the retailer wouldn't fix what she calls obvious flaws. "Don't buy this warranty because they don't honour it," Clarke said. "It's not worth the $300." ADVERTISEMENT The Brick describes the sofa and loveseat Clarke bought in 2009 as being made of "premium, top-grain leather." "I really believe in buying quality," Clarke said. "My parents taught me: 'buy quality so that it lasts a long time.'" She said the salesman persuaded her to pay an extra $300 for the extended warranty because it would buy her peace of mind. "He said this is really good quality leather, but if anything at all happens, 'even if you spill nail polish, food stains, he said anything -- rips, tears, seams, structural damage -- you are covered.' He made it sound so wonderful." However, Clarke said the couch had begun to sag in the spot where her husband generally sits to watch TV. Then she started noticing marks and flakes on the leather surface, and saw that two seams had split. ADVERTISEMENT The Brick sent someone to take pictures of the damage, and Clarke said she expected it would be an easy fix. However, when the retailer called back, Clarke said they agreed only to fix the sagging cushion, saying the marked surface and split seams weren't covered under the warranty. Warranty denial 'not even logical,' customer says Clarke said she pored over the fine print in the warranty and still can't see how the company could refuse to repair the split seams and marks on the furniture. The Brick's 5 Year Blanket Warranty includes failed stitching, as well as cracking and peeling leather finish. "I'm not a lawyer, but I read through it, "Clarke said. "I think everything's valid here." She said talking to The Brick's customer service department felt like an argument in semantics. ADVERTISEMENT "I was calling it 'rips' and 'cuts' and 'peeling leather' and she was calling it 'scratches.' We just seemed to go round in circles. It almost felt like she was reading from a script because she sure wasn't listening to me." Clarke said she was told even the splitting seams couldn't be covered as a sewing defect. "She said, 'We don't cover scratches and the splitting seams -- and the scratches are on the same piece so we won't cover those.' I said 'that's not even logical.'" "I'm starting to feel cheated actually," Clarke said. Marks caused by 'abuse and neglect' company says The Brick's record of the chain of events is very different from Clarke's. Greg Nakonechny, the Vice President, Legal for The Brick, said the company offered to fix the seams and the cushion, but that Clarke insisted the company give her new furniture. ADVERTISEMENT "She only sought a full replacement of the product, which is certainly not in line with the terms of the warranty," Nakonechny said. Clarke denies she insisted on having the furniture replaced, or that she was offered $800, only that she wanted the furniture repaired. Nakonechny said, based on photographs taken of the damage, the marks on Clarke's couch are excessive. "Any use that is in excess of what is reasonably expected, then it's considered abuse and neglect," he said. "I come from a family with four active kids. I look at the sofas we have that are approaching ten years and they are nowhere close to having that level of scratch marks," he said. Although the warranty Clarke bought covers more that 20 mishaps -- including stains from food, drink or bodily fluids, spilled nail polish and cosmetics, as well as burns and cuts -- Nakonechny said it won't cover the marks on her sofa. ADVERTISEMENT "Those are clearly not covered under the warranty as they fall in the category of either reasonable wear and tear, which is expressly excluded under warranty, or use that is outside the ordinary," Nakonechny said. Abuse and neglect, along with wear and tear are two items excluded from the warranty. Clarke says the company's conclusion is unfair. "I could see it if we were abusive people, but I think we take care of our stuff," she said. The Better Business Bureau of Central and Northern Alberta has recorded 700 complaints against furniture companies. More than 90% of those are against The Brick, however that number includes complaints made against any of its stores located across Canada since the company's corporate headquarters are in Edmonton. ADVERTISEMENT One-third of the complaints concern warranties. "We don't look at numbers in terms of number of Better Business Bureau com

I purchased from the Brick Collingwood and received the best customer service. Tara-Lee was…read moreabsolutely AMAZING. She was so helpful and knowledgeable and I walked away with everything I needed at a great price. Tara ensured that my purchase and pick up went smoothly and was so accommodating when my circumstances changed. I will recommend the Brick to everyone and continue to purchase from this store. I am so happy with my purchases. Thank you Tara and the team at Brick Collingwood.

Overall the staff are super friendly, knowledgeable, professional and helpful at both the…read moreCollingwood and Wasaga stores. One person that is EXCEPTIONAL is Meghan Wilding at the Wasaga location. She is creative, detail oriented with exceptional problem solving and interpersonal skills. We are putting together an entire bathroom renovation and the hand holding, follow up and follow through and recommendations and guidance by Meghan has been amazing. Home Hardware Wasaga Beach has THE BEST service hands down - if you are considering the "other" improvement retailer, don't do it. Go see a Meghan and be prepared for the WOW factor !

Recently retired to the Wasaga area, and renovating a whole home !!! In need of products and…read moretechnical assistance, I visited the local Home Hardware and was totally impressed with the professional AND enjoyable experience, which is rare these days in the retail environments. I find that they go above and beyond to help with whatever is needed, or will find the information for you .. even called me at home with the details as promised !!! Terrific people makes for a terrific experience ... Try Them Today !!!

Hired Brown's M and S in July 2025. The three young men who did the moving were very efficient…read moreand organized. I moved some of more fragile and personal items myself so my load was not as much as the estimate. My final bill was 33% lower than the estimate. I would recommend Brown's.

Nice moving crew who work efficiently. However, estimation & billing practices are very…read morequestionable. Provided in-person estimation walk-through, but failed to get everything on their 40ft trailer. Left a garage full of belongings for us to deal with. We then had to make 1 utility trailer run and rent our own 14ft truck to move the remaining, adding another 10% cost and major stress and aggravation, essentially defeating the purpose of hiring movers. No apologies offered. After failing to move about 15% of our household, the final billing came in 25% over-estimation, no calculation detail provided as requested. Out-of-town charges came in 53% over-estimation, without explanations, as requested. Clearly not equipped to move bigger 4 bedroom households. Regretfully,not recommending.

By far the best thing I went to in Orillia. The downtown is…read morecompletely underwhelming, skatepark is terrible. Lot of washed up druggies meandering about downtown. Costco was big and staff friendly. I bought croissants and qtips on my birthday!

Good service and prices all though some products have not been checked properly! I would recommend…read morethis place!

When you have a disappointing online ordering experience with a great store, there is a chance the…read moredisappointment will be permanent or that the person you work with in store can turn it into a great customer experience. The latter happened when I worked with Danielle to resolve the concern. Very impressed.

Ok for rough sporting goods repairs but NOT for fashion accessories or anything needing fine…read morestitching, special attention or detailed work. Much better to go to TBury or Barrie to those who do it all well.

Great value and it had a little cafe inside. It was a small and cozy space with great selection…read more One of my favourite parts was the camera section with tons of old and vintage cameras.