Great experience! I usually really dislike yearly dentist visits but this one just made everything…read morereally comfortable. Front desk staff was great!

Worst!!! The dentist are RUDE!! They do not talk to you with dignity and respect and get offended…read moreif you want an explanation of care. Their response if "you don't have to get it done if you don't want" . For simply asking questions. They also will cut you off while you're speaking. I hate this place...particularly the one located on clear creek.

Dr. Andrew Campbell has outstanding bed side manor. The dental assistants without a doubt following…read moresuit with the same professionalism and care. I had my wisdom teeth extracted yesterday, I wasn't thrilled to be there, but the staff made my experience wonderful. Thank you Dr.Campbell and your staff for the extraordinary care yesterday! Sloane B

I was referred here by my dentist to have my wisdom tooth extracted due to the way the tooth grew…read morein. The staff were very nice and attentive with X-rays and questions. Dr Campbell is very knowledgeable as well. He's always checking to make sure you're okay during whatever process. Fast forward to the day of surgery, they make a driver come with you and stay during the entire time of surgery. You're given instructions orally as well as written instructions just in case. After that, I don't remember much of anything until I woke up again. A few hours after surgery Dr Campbell personally calls you to make sure everything is fine. You're also given his cell number beforehand in case of emergencies after hours. I did however have complications with my removal due to the tooth being so close to my nerve. Because of this, the staff made it easy for me to schedule a follow up multiple times and though I was concerned, Dr Campbell's knowledge of the procedure put me a little at ease by letting me know that sometimes the healing process takes time and this case was rare. I'm just always the lucky rare person unfortunately. While I'm still not fully healed, I appreciate the urgency to respond to my concerns and great customer service.

This is a great family dentist! They're very professional, attentive & caring…read more They communicated with me even before the appointment.I had an appointment set up & throughout the 2 weeks waiting, they called everyday they had an opening to ask if I wanted to move my appointment. The doctors & the hygienist are very nice, friendly & did their job with ease! Overall my experience here has been great & im making this my family dentist!

They really don't listen to their customers. They've been told 1000 times that I don't have any…read moremoney but yet they still bill me for services/ things that were not necessary.

I went for a new patient visit and everyone was sooo nice and helpful!!! Everything was explained…read moreextremely well!! I officially have a new Texas dental office

Today my daughter had dental surgery to have her wisdom teeth removed. Everything was fine until…read morethey told me she was done and asked me to move my car to the front to help her get in. She came out crying, and the staff said some people get emotional after anesthesia, which I understood. Once she was in the car, I asked if she would be getting any pain meds. The staff member said it should have been sent to the pharmacy and went inside to check while I buckled my daughter in. She came back and told me which pharmacy it was sent to. But no one had given me any pre-op instructions--no sheet, no explanation, nothing. They just handed me gauze, an ice pack, and a syringe. I ran back inside and asked the girl at the front desk if there were any instructions, and she said there wasn't anything. I didn't argue because my daughter was still under anesthesia and sitting in the car--I didn't want to risk her getting out or wandering into the street. I thought they'd at least go over the medications or instructions before we left, but nothing. Later, I called the office to ask about the post-op instructions, and of course no one answered. The answering service tried calling them too, and still no one picked up. So I took my daughter home, got her settled, and then had to drive 30 minutes back to the office just to ask for the instructions in person. When I got there, the girl at the front desk was ready to hand me a sheet of instructions like it was no big deal. I told her this was very inconvenient--I had to drive home, then back to the office, and then back home again, just because they didn't hand me one simple sheet of paper before we left. They made it very clear that I had to stay in the office the whole time, and I did. So why couldn't they do their job and make sure I had everything I needed before walking out the door? While I was explaining all this, the office manager, Whitney Mitchell, interrupted me to say she apologized. But I was already upset because maybe if she hadn't had her child in the office distracting her and keeping her from doing her job, this wouldn't have happened. Maybe if she had told the other girl to give me the instructions before I left, I wouldn't have had to drive all over Killeen trying to get basic information about my daughter's care. This was a stressful and frustrating experience that could have been completely avoided with a little communication and professionalism. Because of Whitney Mitchell's lack of professionalism and poor handling of this situation, our family will not be returning. Every time we've moved, we've made sure to stay with this dental company. But after today, we won't be doing that anymore. We also will not be referring this office location to other military families, which we've done in the past. This was an unnecessary and stressful experience that could have been easily avoided.

All I can say is the team was amazing. I had not been to the dentist in a few years, but I…read morepreviously went to this location when they were on base. They welcomed me back like I never left. Mercedes did my cleaning last week, and she was amazing. The entire team treated me with respect and made me feel comfortable throughout the visit. I still have a few more appointments coming up, and I have a lot of international travel in between, but I'm hoping to get back on schedule with my dental health. I look forward to continuing my care with this group and appreciate the great experience.

very kind and caring treatment. they keep you informed on what going on at the moment in great…read moredetail while you are being treated. very friendly staff from beginning to end of your visit. appointments are on time as scheduled..........excellent place of business.

Although overall experience regarding the financial aspect has been somewhat disappointing, there…read moreis someone at the clinic I would like to recognize. Melissa, the dental assistant at Aspen Dental, has been incredibly kind, patient, and caring throughout my denture process. She always takes the time to listen and make me feel comfortable. Her compassion and professionalism have made a difficult experience much easier. Thank you, Melissa! Five Stars for her!!!

Paid for Xray on my first visit was good got antibiotics didnt stop infection got another kind…read morestill infected deathly sick and they wont pull unless i pay in full and wont give me a payment plan when its an emergency situation all about money sorry im disabled and epileptic cause i dont tell nobody but i will for this review not sure where to go now or just pull it myself with terrible infection

This office got worse since Dr. Daniel Caraveo left! Now…read morethis new lady recommended a crown. It was short before Christmas. She only did a little drilling for 5 minutes and everything else did her assistant. They have very long hair and wear it open and not covered. I found it very gross and unhygienic. So after 4 days my temporary crown fell out and the office was closed due to Christmas Holidays. So I went somewhere else and the dentist was surprised that there was still cavity. They will not see me again.

Terrible office manager, rude and unprofessional, refuses to answer questions and threatens youread more

I have been bringing my kids here for the last few years and the service is beyond slow. I always…read morearrive early to their appointments and they won't be seen until 30 and at times even 40 minutes after their actual scheduled appointment time. It's so annoying and literally almost always like this.

The staff is always so nice! Ms. Tawanna and Ms. Cessey are always so nice and kind as well. I come…read morehere with my 2 boys and they always make them feel comfortable. Service is great, staff is kind, and they explain things to the parent and kids to make them feel comfortable and provide great care. The only downside of this place is its use of sedaDent which I hate because they don't accept insurance and has a monopoly in the state of Texas.

Dr. Bulger is fantastic! I have extreme anxiety at the dentist visits and he made me feel as…read morecomfortable as possible. Excellent bedside manner. Highly recommend.

Affordable, and the service is great! My fillings were a breeze and the doctor made the whole…read moreexperience super easy. The staff is also easy to reach and the office is very clean.