Great experience! I usually really dislike yearly dentist visits but this one just made everything…read morereally comfortable. Front desk staff was great!

To Whom It May Concern, I am filing this formal complaint…read moreabout my dental appointment today, [insert date]. After months of pain and waiting, I finally got in. My gums were numbed, and I asked about my bone loss (20-30%) and whether I needed a deep cleaning. I was trying to understand why no X-ray was done. While calmly asking these reasonable questions, a coordinator, Lucinda Guajardo, came in and told me I'd been there over 30 minutes and was being "argumentative." I said I was simply asking about my care. She claimed she was in charge, and when I asked for her supervisor's name and number, she resisted, then threatened to call the police if I didn't leave immediately. I clarified I wasn't asking for personal information--just the office contact. They called the police on me--a veteran, simply asking questions. Meanwhile, they were smiling and laughing as if it was funny. I was never loud or aggressive. Even the police saw I was only asking for a supervisor's number. This incident triggered a PTSD crisis, and I had to call the VA hotline for support. Later, the supervisor called me and admitted the staff were wrong but said they'd remain. I was treated like a criminal for asking about my own health! Please investigate before going there I am not the only one that had problems.

I was referred here by my dentist to have my wisdom tooth extracted due to the way the tooth grew…read morein. The staff were very nice and attentive with X-rays and questions. Dr Campbell is very knowledgeable as well. He's always checking to make sure you're okay during whatever process. Fast forward to the day of surgery, they make a driver come with you and stay during the entire time of surgery. You're given instructions orally as well as written instructions just in case. After that, I don't remember much of anything until I woke up again. A few hours after surgery Dr Campbell personally calls you to make sure everything is fine. You're also given his cell number beforehand in case of emergencies after hours. I did however have complications with my removal due to the tooth being so close to my nerve. Because of this, the staff made it easy for me to schedule a follow up multiple times and though I was concerned, Dr Campbell's knowledge of the procedure put me a little at ease by letting me know that sometimes the healing process takes time and this case was rare. I'm just always the lucky rare person unfortunately. While I'm still not fully healed, I appreciate the urgency to respond to my concerns and great customer service.

I had my teeth extracted in preparation for dentures about a month ago. The surgery went well. They…read morelater had to go back in and smooth up the bone because of rough spots on the bone. I'm not upset about this as I am a lawyer and I understand that a second effort to smooth out the bone is very probably necessary in some cases. The healing of the bone in some cases may leave rough spots on the bone where dentures will not fit ideally. The staff and Dr. Ormeni were excellent. I think this is a good medical provider and I highly recommend this facility and specifically Dr. Ormeni.

This is a great family dentist! They're very professional, attentive & caring…read more They communicated with me even before the appointment.I had an appointment set up & throughout the 2 weeks waiting, they called everyday they had an opening to ask if I wanted to move my appointment. The doctors & the hygienist are very nice, friendly & did their job with ease! Overall my experience here has been great & im making this my family dentist!

They really don't listen to their customers. They've been told 1000 times that I don't have any…read moremoney but yet they still bill me for services/ things that were not necessary.

The staff and Dentist are awesome! Professional, fast, efficient, friendly and very caring. This…read morewas our first visit and we will Update the initial visit went well but t He follow thru wasn't any good. The crown had to be done elsewhere many months later because of the lack of follow through. The rating is dropped to one star . I can't suggest this office to anyone that I know or anyone reading this review.

Unfortunately I had an awful experience today. The only reason I am giving 2 stars is because of…read morethe front desk ladies and the lady who did my X-rays. They were great and so sweet. Today was my first time seeing a different hygienist from my usual Jesenika. This hygienist's name is Jennifer Townzen. If she walks into your room to do your cleaning, I highly recommend asking for a different person or ask to reschedule. My appointment was at 10:00. I arrived at 10:02 due to traffic on Fort Hood street. I was not seen by Jennifer until 10:45. I see the dentist every 6 months and I floss and brush my teeth every single day, without fail. I also purchased an electric tooth brush as recommended by Jesenika. Jennifer informed me she has been on leave for a while and today is her first day back. No problem, she needs a little patience getting back into the swing of things, I get that. She didn't remember her password to log into the system so she had another person log in. Jennifer then seemed so unsure of what she was doing, I was almost concerned she didn't actually work there. She changed her gloves and put germ-x on 3 times before even touching me, which yes, thank you for being aware of germs, but it honestly felt like she was stalling because she was nervous and didn't remember what to do. Then when the cleaning started: again, I floss and brush my teeth every day and who knows, maybe I'm not doing it properly, but I have never been in that much pain having my teeth cleaned. Even when I was a kid and never flossed, I didn't experience this amount of pain. She continuously poked my gums to the point my fingers went numb from gripping the seat so hard. My mouth was filled with blood and I can still taste the blood in my mouth hours later. My bib had blood on it and there was so much water dripping down my cheeks into my hair, to which she joked, "bet you didn't know you were coming to the dentist to take a shower." She would also pause the cleaning to talk to me about random things like her daughter, her husband, and about how she "talks to her Lord and Savior Jesus Christ" and how she doesn't remember mosquitos being on Noah's Ark. At first I was giving her the "uh-huh's" while she talked, but then I just completely stopped responding. She noticed I kept wincing in pain and said, "sorry, your gums are just so inflamed. How often do you floss?" And I told her "I do it everyday so I'm very surprised I'm having so much pain and blood right now" and she said "well I'm not saying you're terrible, because you're not, but maybe change the way you floss and start doing it multiple times a day." I was with her for an entire hour. My hands are still shaking from gripping the chair so hard in pain. Then Dr. Bell comes in. I've never seen him before, but I hope I do not see him again. He came in and looked at my x-rays and said, "your teeth are perfect. This is going to be boring." And then he spent 45 seconds looking at my teeth and said, "you have one pocket, but other than that, your teeth are very healthy and strong. So just make sure you floss and all that other stuff I'm supposed to tell you to do." He did not count how many millimeters my gums are to check for gingivitis and he did not say anything about my gums being inflamed like the hygienist said. It was just an awful experience. I requested the front desk ladies to put in my chart that I never have Jennifer again. I went ahead and scheduled another 6-month cleaning but I hope I can find a new dentist office before then. I hope the room I was in has cameras with audio recording because I'm not exaggerating this story at all.

All I can say is the team was amazing. I had not been to the dentist in a few years, but I…read morepreviously went to this location when they were on base. They welcomed me back like I never left. Mercedes did my cleaning last week, and she was amazing. The entire team treated me with respect and made me feel comfortable throughout the visit. I still have a few more appointments coming up, and I have a lot of international travel in between, but I'm hoping to get back on schedule with my dental health. I look forward to continuing my care with this group and appreciate the great experience.

I would give 0 stars if I could. I set an appointment for…read more8:00 am because I was in a horrible amount of pain. Showed up early to my appointment and sat right outside the office in the building lobby. When I entered, I was told I probably wasn't going to be seen because they were fully booked which I found extremely odd because I had an APPOINTMENT, in a moment of weakness I insisted I just needed to be seen and wouldn't need any work done as I had to be at work in a few hours, they reluctantly agreed to see me and l I was then shuffled into an office for X-rays. The dentist however took more than an hour to see me, upon walking in the room he looks into my mouth for 2 seconds, said "what pharmacy do you use?" and when I told him, his response was " okay well you can go" which I found to be incredibly dismissive and rude, gave me the impression that the DDS Safari only cares about getting paid and could care less about his patients. I'm now being harassed to pay a 45$ charge that appeared out of thin air, when I had to pay before I left and DID pay. As a person of color I would never use this company again nor would I recommend it to any person of color because they do not care about you. It seems to be a recurring thing within these reviews as well.

Absolutely amazing service, I decided to use Aspen for my mother's dentures. When I tell you from…read morechecking in to checking out was a great experience. Now the staff that provided care to my mom, let me tell you they treated her as their own family member was getting care. Dr Hayes is one of the best dentist I've ever encountered. She is caring, compassionate, knowledgeable and professional. Trisston, Melissa and Dr Hayes I have to personally thank them all as they gave my mom pristine care. As stated the entire staff was amazing. J Tutwiler

I can't believe how long it has taken for them to take care of my100 year old father in law we have…read morebeen here over two hours and still waiting for the dentist to see him. I will never bring him here again.

This office got worse since Dr. Daniel Caraveo left! Now…read morethis new lady recommended a crown. It was short before Christmas. She only did a little drilling for 5 minutes and everything else did her assistant. They have very long hair and wear it open and not covered. I found it very gross and unhygienic. So after 4 days my temporary crown fell out and the office was closed due to Christmas Holidays. So I went somewhere else and the dentist was surprised that there was still cavity. They will not see me again.

Terrible office manager, rude and unprofessional, refuses to answer questions and threatens youread more

This place is a gem! I'm surprised to only see one other review for this place…read more I switched my kids to this dentistry from Fusion Dental in Clear Creek and I'm so glad I did. The dental assistants made my son less anxious and more cooperative cause they were so playful and didn't rush him or got impatient when he was getting nervous (shout out to Shaun, the x ray tech). Doctor was informative and answered all my questions and concerns. Customer service, facility cleanliness, and overall care is definitely 5 stars!

I have been bringing my kids here for the last few years and the service is beyond slow. I always…read morearrive early to their appointments and they won't be seen until 30 and at times even 40 minutes after their actual scheduled appointment time. It's so annoying and literally almost always like this.

New to Texas, I spent hours researching who would likely be our best bet for our family's dental…read morecare, and because there were more reviews, which painted the best picture, I chose Fusion. Today's appointment was for a broken molar--broke it on Wednesday, called to get a new patient appointment for Monday (today). Time spent here was about 2.5 hours to remove the old filling and cavity and give me a temporary crown. The cost for (porcelain crown) everything was quite a bit more than I was expecting; we'll see how it lasts. The entire atmosphere here resembled that of a very happy home. Everyone was fun-loving, friendly, helpful, and professional. A special thanks goes out to Dr. Miller, Jonyae, Jayleen, Carol, and Paige! I am grateful for your part in making this a great experience for me today!

Dr. Bulger is fantastic! I have extreme anxiety at the dentist visits and he made me feel as…read morecomfortable as possible. Excellent bedside manner. Highly recommend.