I like this location a lot more than the downtown location as the downtown location feels cramped…read moreand claustrophobic as the rooms are small. Staff is super friendly. One of the best Brazilians I've ever had with sugar. My only improvement would be that my hair was longer as I wasn't able to get there for two months. I thought they would or trimmed my hair down. It was super painful and I had bruising due to my hairs length. I was gripping the side of the fold out for dear life.

Charlotte was great. I've been waxing for 9 yrs and you'd never know she's relatively new. Very…read moresweet, gentle, quick, & had a positive vibe. I will book with her again. I'd give Charlotte 5 stars but the salon 4 because I don't like having to pay 1/2 up front each time being a repeat, long time customer.

Previous to going to Zoe I had one wax experience and it was so horrible I didn't ever want to get…read morewaxed again. BUT then came this wonderful ray of sunshine who just changed my mind. This is the first time I have ever been sugared and let you me tell you she's absolutely amazing!!! I was so nervous that I was sweating and she put my mind at ease. She was very informative, kind and just has a way of helping you relax in an awkward situation (I mean your legs are spread bald eagle with a complete stranger how relaxed can you get right) well she will distract you with great conversation and then boom you're done. Needless to say I have found my new person who has made up for my previous bad experience. The environment is clean, beautiful and so inviting. Definitely check her out. You won't be disappointed!!

If I could rate more than 5 stars, I totally would. My waxing experiences with Zoe have been…read morenothing but excellent. She provides such a warm, and welcoming environment that I feel comfortable in. I definitely can sense that she loves what she does and it stands out more than your average chain salon/spa. I highly recommend booking with her!!

Great place with such a positive vibe! All of the stylists are amazing and really care for their…read moreclients. I've gotten my hair colored, cut, etc here for many years and they always take the time to listen to what I want and achieve what I'm looking for.

***Beware*** I would definitely NOT recommend this company…read moreor the stylist Kayla for any services. I paid over $1k for Dresmcatcher hair extensions, known to be the best extensions. Within days numerous Extensions were slipping out and others barely hanging on. I discovered that her training for certification consisted of watching a bunch of YouTube videos, no classroom training she didn't even take a formal class. I had to have a consult done at another salon to get this fixed after Caledonia hair company refused to fix them or to refund my money in full . The other salon said it's the biggest mess of hair extensions she's ever seen and the person who did them has no business offering this service and recommended I formally complain to Dreamcatchers. I attempted to resolve this issue with the owner of the company who abruptly hung up on me . This business has unknowledgeable, poorly trained staff and horrible customer service . Save your money and time and go elsewhere .

I've been getting my nails done for a very long time and Golden File is the best place I've been…read more My dip nails last at least three to four weeks. I am not careful with them and they rarely break or lift. I'm not sure exactly what they do to make them stronger and last longer but they are fantastic! I also like that it feels open and bright. The space is bright and spacious.

After a long hiatus, I decided to try Golden File again and was pleasantly surprised. Jayden did my…read morenails and toes and they look great, have lasted, and I'll be back. I loved sitting at the bar area for him to do my nails, definitely fave it a different feel.

I got a fill on my acrylic nails this past weekend. I was not happy with my previous set from a…read moredifferent salon. But these were beautiful and natural looking. Will be going back from my next fill.

Dalena is wonderful! Always on time and listens to what I want, never felt pressured however she…read morewill explain different options available which is nice to know.

SHOW is am amazing addition to downtown Grand Rapids! They're a boutique and salon specializing in…read more'affordable luxury.' The store does not disappoint! They offer specially curated pieces not found elsewhere in town, and sure to be noticed. They also feature product lines created by Jackie, the owner. Her QoQonut skin and hair care line smell incredible and have the greatest design, and I could pretty much replace all my other cosmetics with her My Kevin makeup line! Jackie is amazing with hair and makeup, and has an incredible eye for fashion (and detail!). Eyelash extensions are also offered, and they do a great job. Check out the SHOW! You won't be disappointed!!

The SO and her mother had a grand time hunting through the wares, had good conversations and a few…read morelaughs, and came away with some purchases. The owner knows her stuff, is interesting and has good tales, and was a big part of the experience. So that's a big "yes" from the carrier of the bags.

I LOVE IT HERE. I literally can't say enough good things about this place! I have struggled for…read moreyears with excessively plucking my eyebrows... to the point of them almost being non-existent. I always felt so self-conscious of getting help for them... but I finally decided to reach out to a place by my house. When I reached out to About Face, Jenna (the owner) responded with such respect, understanding, and kindness! She helped set me up with an eyebrow growth serum (which worked!!!), and a "treatment plan" of how to tackle my eyebrows to get them back to being full and healthy! After my eyebrows had grown back so well, she had me come in for my first ever wax, shape, and tint. Long story short... my eyebrows have never looked better! Throughout the whole process, Jenna was so compassionate and always explained everything she was doing and why she was doing it. I will ALWAYS recommend visiting here, and I'm almost due back for an appointment myself! Thank you so much, Jenna! :)

I have had two experiences here, and both have exceeded my expectations! I worked with Jenna both…read moretimes, once for a makeup lesson and once for brow redesign.

The "spa" name hooked me, but it's really just an average nail place in a strip mall. BUT INCLUDED…read morefantastic customer service. When my pedi color (opi bubble bath) wasn't set in 3 coats, my nail tech added 3 more to my big toe. Then the unthinkable.....when putting on my sandals, we both bumped that same toe. He went back to clean up and recoat my nail. You don't always find that consistency and willingness to help. I reflected that in my tip. Pedi with sugar scrub and hot towel was $35, there was another upgraded service as well. You'll find five nail stations and five pedicure chairs. Simple setup, again great customer service experience.

I chose Serenity Nails Spa because of its excellent reviews and expected a professional, careful…read moreexperience. Unfortunately, my visit was very disappointing. This experience highlighted the importance of proper communication between the client and technician to ensure expectations are clearly understood and to provide safe, satisfactory service. I came in hoping to have my nails filled. I was greeted by Kim and then assigned to another technician. The technician did not speak English, so communication was very difficult. I asked Kim to help translate. I was told that they recommended starting over with a new set, although I did not fully understand the reason. I agreed. During the removal of my existing gel, the technician filed my nails and then used a piece of plastic to chip away the old gel. In the process, the top layer of my natural nails was also removed. I have very thin nails, and this was painful. I asked Kim to explain this to the technician, but communication remained difficult. The technician then began preparing my nails for tips. I specifically explained that I did not want tips because I cannot tolerate nail glue. I requested gel or powder instead. By that point, however, my nails had already been cut very short. Kim then took over after finishing with another client. When Kim asked what shape I wanted, I explained that I wanted a natural shape--not pointy or square. I tried several times to explain that I simply wanted the corners rounded. The communication continued to be difficult, and I felt that Kim was increasingly frustrated with me as a client. Eventually, while working on my nails, she suddenly began cutting them very short. When I questioned what she was doing, she told me she would not continue the service, that there would be no charge, and that she needed to cut off what she had done. She then told me to go somewhere else. This happened at approximately 6:55 p.m., when most other salons were already closing, leaving me with very short, damaged and painful nails and nowhere realistic to go for help that evening. I understand that communication difficulties can happen, but I expected patience, professionalism, and care--especially when I was clearly experiencing pain and trying to explain what I wanted. Unfortunately, the way this situation was handled left me very disappointed. Based on my experience, I would not return.