I paid the driver to tow my vehicle directly from Point A to Point B during a designated and paid…read moretime slot. Instead of completing the service as agreed, the driver made multiple unnecessary stops and detours while my vehicle was already hooked up and ready to be transported. The first detour involved the driver attempting to pick up a wrecked vehicle. When I questioned why he was making this additional stop, he explained that he wanted to pick up the vehicle but could not because it did not have another company's sticker on the truck. I asked what that had to do with delivering my vehicle to the destination I had already paid for, but the situation unnecessarily delayed my service. The driver then returned to the tow yard and waited approximately 30 minutes for another customer to retrieve their vehicle. After that, there was an additional delay of approximately 10 minutes while they finished getting the vehicle completely out of the yard. Throughout this entire process, my vehicle remained hooked to the tow truck, despite the fact that I had already paid for the service and the designated time slot. This was one of the most unprofessional towing experiences I have ever encountered. I paid for a simple service: pick up my vehicle and deliver it to the specified location. I did not pay for the driver to make multiple stops, handle other customers' vehicles, or run unrelated errands while my vehicle was in his possession. The repeated delays, unnecessary detours, and excuses were completely unacceptable. If a customer has paid for a pickup and delivery service, that customer should reasonably expect the vehicle to be transported directly and efficiently unless there is a legitimate emergency or safety issue. I have never encountered a tow company that handled a paid tow in this manner. The lack of professionalism and disregard for my time made this an extremely frustrating experience, and I would not recommend this company based on the service I received.

A family member's car was towed by this company from Nolanville to Killeen on 9/26/2025. He did not…read morechoose this company, nor was he offered the option to select another service due to the circumstances. Regardless of the situation, this does not give these companies the right to take advantage of individuals financially. On 9/28/2025, merely two days later, we reached out to this company to arrange payment and collect his vehicle. We were told verbally that the fee is $700.00, plus $25.00 for each day. When we asked about the charges, the representative I spoke with became confrontational and rather rude. Over the years, I have used towing services for their help, with routes from Killeen to Nolanville and back, and I have never been charged more than $150 to $300, depending on the distance and availability. This pricing is exorbitant and predatory in nature.

Davie was quick, professional, and knew exactly what he was doing! GEICO told me it would be about…read more60 minutes, but he got to me in half that time! He was also extremely efficient, the fastest load-up I've ever experienced. I really appreciate the great service and would definitely recommend him & this company!

If insurance or finance company contract with this RIP OFF company, because prepared to call the…read moresheriff's department and have them go with you. The LONGER it is in there lot, they charge per day it is in there. So they will conveniently string it along to get more money our of you since they know insurance has limits. And they will try to take all those limits they can.

Thanks to 121 towing for coming to my rescue. I broke down on the highway…read moreIn my Big rig and after a little research and reading reviews I decided to call 121 towing. Im so glad I did the service was fast and affordable. Thanks again 121 towing. I would highly reccomend

I called and spoke with C.J. on a Saturday morning in an attempt to release a vehicle that had been…read moreimpounded after a speeding citation. Being that I live 50+ miles away from their Belton location, I had offered to pay by credit card, debit card, or electronic check. C.J. stated to me that they used to allow this, but they had decided to stop accepting payment other than in person. Being it was a Saturday morning, I asked if the daily impound fees ($22 per day) could be waived for the next two days since the banks wouldn't open until Monday. She put me on hold for 10 minutes to reach her Manager, who said it was my fault for not being able to make it to Belton in time and that the fees would still apply. This is the only towing company I'm aware of doing this. Please avoid doing business with this greedy wrecker company.

Just wanted to take a minute and thank the team at Mid Tex Towing. You surpassed my expectations on…read morewhat a towing company could be. I would highly recommend using this company if you are looking for professional, timely, clean and affordable service. After waiting for an hour for ANOTHER tow company, I called to get updated ETA and it was going to take another two. I cancelled service and called Mid Tex Towing. The gentleman that answered the phone was helpful and professional in delivering accurate pickup time (1 hour) and cost. The driver actually showed up 18 minutes before the hour and was very friendly, accommodating, quick and made me feel comfortable. An extra bonus, the inside of the truck was very clean. I not only had a flat but running low on gas. We stopped at the gas station So that I could fill up before dropping me at the dealership to get my car fixed. I truly appreciate all you did for me during this stressful time. I hopefully will not need another tow but if I do I will be calling you.

I ask these guys to pick my car up which was located in Austin and return it to Copperas Cove,they…read morewere $50.00 cheaper than any other towing company in the area.Jake the Tow Driver had my car back in my driveway within four hours of my initial call. These guys are very professional and prompt,I would definitely used Mid-Tex in the future if I need a towing company.

I had to have my pride a joy towed for the first time ever. I was super nervous and had no idea…read morewhat to expect. they sent me a link to track the driven when he was headed to me, the driver then called and verified everything, and i was able to track him when he dropped it off The guy that showed up was super nice and explained everything to me he even sent me a picture with coordinates as to where he dropped my vehicle off at. only cost $99 bucks which warranty paid for. i highly recommend them to anyone.

These guys were very kind and accommodating. I called AAA for gas service and they were assigned…read more They immediately called me (which never happens with AAA providers), and told me they were located about an hour away. I had to go pick up kids from school in less than an hour so asked if I could schedule a time afterwards. They very kindly accommodated me and then showed up at exactly the planned time. Both the female dispatcher and the man who delivered the gas were very nice.

What a great experience! I was stuck at a gas station and my truck wouldn't shift. James can out…read moreand fixed my truck. Showed up within 10 mins after I called. I was back on the road in 15 mins. Great quality, service and VALUE.

Well I was broke down at the Flying Jay in Jarell TX called Jash Road Service talked to Ashley…read moretold her the problem with truck she was very on point to solve the problem and get me back on my way if ever back in area and need service she will be the one I call again for truck or trailer problems thanks again!!!! BrownLee trucking Driver

One week ago my car engine was cranking and couldn't start up when I was planning to go outside. So…read moreI called these guys. I respect the job they have done, but I don't think they are very professional. they forgot to screw the spark plug bolt back, didn't even screw back the engine air pipes after no more than 30 min diagnosis, and I said that I tried to replace the spark plugs before, then they only tested the spark plugs and did a compression pressure testing, other than that no more testing, then they charge me $200, and told me that I need to replace the whole engine. This makes me not feel good. car is not fixed, the root reason is not sure, and need to spend more money and time on it to find out the root causes of why it can't start up. But still thanks for coming.

My car was having issues starting. Austin came out and had the issue diagnosed within a few moments…read moreand provided a repair quote for me right there on the spot. Best value in the greater Killeen / Cove / Heights area for mechanical support!

Dominic is great! Even though they didn't have the size I needed for same day service (weird size),…read morethey still took the time to look at my tire and throw my spare on for me. Super nice crew here with a cool vibe.

Had a piece of metal in my tire...tires are only one year old and in good shape...took it to Big D…read moreand they patched it right up...with out even giving me any hassle on buying a new one. They are amazing and extremely honest and I will be giving them more business

I was locked out of my truck and the came through with gas friendly and professional service will…read morerecommend to anyone in need.

Wil was contacted by my Good Sam Roadside Service to change a tire on my motor home. He called me…read moreimmediately upon being contacted by Good Sam. He stayed in contact with updates about his arrival time. He is a real professional who takes pride in his work and has excellent customer service and people skills. He did not treat me like a woman who knew nothing, but included me in explaining everything that he was doing, including alerting me to a possible future problem due to cross-threaded lug nuts. I highly, highly recommend Will's Roadside Service!