These folks here are ALWAYS so kind and treat our Hazel like one of the family. Indeed, one time…read morewhen we dropped Hazel off they said Cool! Hazel's here!!! They always give a bandana after a bath and they are the nicest people you'll ever hope to meet.

Sally, the pet groomer did not listen to my instructions when she groomed my dog! Very unhappy &…read morewill not return there ever again. I do not recommend this business!!!

The groomer called to check on Leina which I think is their standard procedure. I told them about…read moreher toe and they apologized. But still unsure if I will go back

They do an incredible job. They've taken care of our 3 dogs in 3+ years. Scottie is always making…read moresure your pup feels comfortable and in good hands. These people are here to help you!

Prissy has been amazing with all of my dogs. Miss Fancy gets her hair done every 6 weeks and she…read moreloves when she goes to see Prissy. She has done deshed treatments on my other two dogs and they loved her as well.

Great customer service Groomers and owners are super nice…read more Very quick to respond to messages And can get us in quick when we forget to schedule before

I'm new to this groomer. Samantha made me feel comfortable, lots of happy dogs running around. I am…read moreabsolutely satisfied with Wag N Tails and will become a regular customer. Trust is not easy with a new groomer, but I'm very happy. Thank you for making my Sam look sooooo handsome. Five freaking stars!!!

They shaved my dog and trimmed the hair around his ears terribly. I can understand that groomers…read moreneed to shave a dog if there are a lot of mats, but that was not the situation here. If they had taken a few minutes to comb out a couple of tangles, my dog would still have hair. I will never go back. I can't believe I spent $75 to have him groomed here. See photo.

I've boarded my dogs at Rover Oaks many times in the last year. Our Lab also spent a few days at…read moredaycare when workers were in our house. Both dogs love Rover Oaks and the people who work there. They go running inside like they are going on vacation. The staff make an effort to put each dog in with compatible dogs. They also send us pics and reports every day that we are gone. I'm thinking the more negative reviews on here are either old or unusual occurrences because we are very happy with this business.

Do not take your pet to Rover Oaks! We have been taking our dog there for more than a decade for…read moreboarding and grooming. When we have him boarded, we pay for the large executive suite, even though our dog is only 10 pounds. Money has never been an issue when it comes to our dog. I have been happy with their service, but that changed a few weeks ago when I took my dog there to have him groomed -- an appointment I made about a month before. I received a text from them that said his appointment was at 9 a.m., and I walked in at 9:02. The woman at the front desk was snippy and said they were going to charge me a $20 fee because he was late. I said, "The text said that his appointment is at 9." She told me that it was 9:02, and if the appointment is at 9, that means he needs to be there before 9. She bragged that someone came in one minute late the day before and they had to pay the fee. I honestly thought she was joking. I assumed the owner didn't know how they were treating good customers, so I asked if he was there and if I could talk to him. He came in and was immediately rude and aggressive. I calmly mentioned that I was two minutes late and that we have been coming there for years. I thought he would at least apologize and say, "I understand how you feel, but it's our policy." It still would not have made it right, but I would have at least felt heard. Instead, he was extremely emotional and told me that he had already called another customer to come in because I was late. He kept telling me how much my being late had inconvenienced him. I said, "Well, I'll pay the fee, but I don't plan to bring my dog back in the future." He began to scream at me, and told me to take my dog and that he wasn't going to groom my dog. I tried to de-escalate the situation. I was in shock and didn't know what to say. I couldn't believe this was really happening. I was in disbelief that a business owner would act this way. I stayed calm the entire time, but he continued to throw a fit. I asked him to go ahead and groom my dog, and he told me that my dog would be the last one out since he was the last one there. I almost said, "I thought you called someone else to bring in their dog," but I didn't. I said that was fine. The most upsetting part is that ever since I picked up my dog, he had been shaking and extremely skittish. We are worried about how he was treated while he was in their care. Needless to say, we will never take him there again. I've never written a negative review before, but I do not want others to go through what I did. I wish I could give less than one star.

Tex always comes home happy and smelling great. They know him there and I never get a bad report…read more His nails are always cut and filed, his coat is de-shedded and clean and his ears are cleaned. He's usually ready in three hours or so and he's not traumatized. The price is very reasonable.

The lady we used for years retired and we had a bad and very expensive experience with another. Cut…read moreAbove was great. She asked many questions about what I wanted and delivered it. When my wife picked up the girls she said they were running around with the groomer and playing (happy pups). We have a Morkie that was a hot mess of hair and a longhair Dachshund that was a complete floof. They came back looking amazing. Very fair prices and great service. Highly recommended A++++

My Shih tzu was groomed perfect. Very good 1st time visit will definitely be a return customer. Not…read moreonly was my pet cute she seemed very pleased. Thanks for the great service.

Boarding your dog for the first time can be nerve-wracking, but my experience here was amazing…read more When I picked up my dog, I could immediately tell she had been well cared for--she wasn't rushing to her water bowl like she usually does after being away, but was more concerned with finding me, which showed me her needs had been fully met. The staff took the time to understand her personality and natural traits, even knowing she prefers human attention over other dogs. It was clear she was watched over, loved, and comfortable the entire time. I felt completely confident leaving her here and would highly recommend this place to anyone looking for caring, attentive boarding.

This was really the first experience I've had being dedicated weekly, really to training my dog…read moremyself under the guidance of a trainer/coach. Which I can't really say enough about. To really understand the psychology of your best friend/animal is priceless. Taylor is so patient, encouraging, and reassuring as I learned to patiently let my puppy be a puppy but also encourage him in the right ways. Now, when I walk him, he sits and lays down when any dog is passing by (at my request), and most everyone says "wow, great job" to me, impressed by his behavior. Awesome experience, awesome service.

When10-week old Jinger, a labrador retriever, joined our family and we knew it would be work. We…read moredidn't know how little we knew LOL. Six weeks later, we were still struggling. Up at all hours of the night letting her out to the bathroom but waking to surprises in her crate the next morning. We were all tired. Until we found Tayler. Tayler took Jinger into her home and made her part of her family for the week. I received pictures and video throughout her stay, constant communication about her progress, playtime, and pictures from her camping trip. When Jinger came home a week later she went from being a puppy we had to watch like hawks to a member of the family. In one week Tayler transformed Jinger into a potty trained and well behaved young lady was not only potty trained but also learned some commands. Tayler is amazing in her craft and our family is thankful!