My review is based off of a few years of coming here. First off they love my pets. The minute we…read morecome in Jessica greets our dogs by name, and gives them love. We're waited on quickly, and by quickly I mean within 10 minutes. I used to go to Vinton Vet and it would take up to 30 minutes to be seen. Dr Reece is an amazing vet who gives the time needed to make sure our animals are doing well. If you left a bad review I'm sure you must be a bad pet owner because this place feels like a group of people who really care about animals.

I have taken my beloved family members here for several years for medical care. Here, as far as I…read moreknow, my kids [animals] have received excellent medical care. However, it becomes obvious this organization has more compassion for the almighty U.S. Dollar than they have compassion for the pet owners bank account. For example: I took in a feral cat for an obvious mouth pain problem. I thought the cat needed a couple of bad teeth pulled. In the exam room I told the Vet Assistant what I thought was the problem. I explained it was a feral cat that would not allow me to touch it. It lived in the barn, I bought a Drop Trap to catch it. It was not a beloved family member. It pawed at it's mouth like it was in pain, it may have a couple of bad teeth that should be pulled .... I never received a phone call with an estimate, or alterative options like Euthanize the Cat. When I was told the cat was ready to go home, I was told the cat had a serious teeth/gum disease and the bill WAS OVER TWELVE HUNDRED DOLLARS !!! Like I said, no compasion for the customers bank account. But here, the U.S. Dollar, above all else, gets their attention. This place offers excellent healthcare at a PREMIUM ! And not forthcoming with estimates. Be ready to pay BIGTIME.

It's unfortunate, because we were interested in adopting a dog from them so we applied and were…read morehonest about having another dog. She is older and her whole life is aggressive towards larger dogs at first and takes time to get used to them. We were very upfront about this. We also told them she would probably not warm up being a strange place that is overwhelming. Over the years we have introduced multiple dogs (and plenty with high energy) to her and they end up being fine and being friends. Because she wouldn't warm up and be friendly in two short meet and greets they denied us adopting. The lady during the second meet and greet was all over the place on why we couldn't adopt. It started with our dog not being friendly (And she wasn't just being mean she just growled a couple times). After we explained how she is, it turned into how families during the pandemic just rushed to get dogs even if they weren't a good fit (making an assumption about my family who she doesn't even know). At that point I called her out on her assumption and let her know it's been a few years since our other dog passed and we didn't rush in during the pandemic because with two young kids we already had enough going on. So clearly we aren't those type of people. She then explained how our dog was old and we should spend more time with her and another dog would take way from that. They made assumptions on items they know nothing about and ignored the facts (and actually didn't even try to gather any). The facts: 1) Our dog has been this way her whole life. We have had her for her whole life. We have been down this road before and know how to handle it. 2) we would keep them separated unless we were around and introduce them properly until they were comfortable with each other. 3) we had a big fenced in yard where the new dog could help get energy out so they were more calm around our dog. 4) we have a gate between upstairs and downstairs so if our older dog wants alone time she can fit under the gate and go on her own like she has done before. Yes, their job is 100% to keep the dogs they have safe and make sure they go into good homes. Their job is ALSO to make sure they gather the facts. During the entire two visits they never even asked us questions they should have (like how we would get them used to each other, would they be together alone, etc). In the end, they have the power and it is what it is. That being said, now after never wanting to go and purchase a dog from a breeder that is what we will do because I am not the type to lie on applications just so we get approved. RCACP...do better.

Amazing facility and a great staff. I went this past weekend and didn't expect to adopt a dog, but…read moreI wanted to check it out. I've been looking to adopt for quite some time but never found the right place or dog. When I walked in, I wasn't greeted immediately (partially cause I was a bit confused), but then a volunteer came up to ask me what I was there for. She was kind and walked me through the process of how you can choose which dog you want to meet, and someone who works there will bring the dog out to meet you. The whole adoption process was pain free. I now have a new addition to my little family and I could not have asked for a better place to adopt my pup.

I would never go back here to their brick and mortar building. Their prices were double what other…read moreveterinarians charge. And when I went to have my cat put done the first thing out of their mouths, without me asking yet was a litany of prices and then said the vet maybe decide not to put her down! Huh? I guess a gimmick to have you continually come back ($) however they didn't even ask what was wrong with my cat!!! Just rambled off the above. The front desk had a personality of a wet sponge- and this is a caring animal practice! I did go elsewhere where the practice was more concerned about me losing my cat vs the charges. And they were so much less money! I have already word of mouth have my experience to family and friends and Wow some had the same experiences.

Excellent experience with the mobile unit. Such compassion from the Vet and assistant while caring…read morefor our dog in our home. Highly recommend.

I had my puppy groomed at pet wash today, because my usual groomer had a 2 month wait…read more What a horrible grooming job! The fur on his ears is chopped up and uneven. His beard has no shape, just straight across! His nails are so sharp he scratched me as he clung to me trying to get off of there. The worst part is that he reeks of smoke! Cigarette smoke!! Gross! I've never! I wish I had waited until I saw him before paying, and tipping this horrible "grooming". It looked like such a beginner job!

I just recently brought my two best friends for baths and a trim. Both pups were so happy and…read morelooked wonderful. My shepherd was shedding something awful. I tried the upgrade shedding shampoo, it worked great! I was amazed!! The gals were friendly and really sweet with the dogs. I will definitely be back and this will be my new go to Groomer!

I take my dogs to stay here when I go out of town. They are flexible about the needs of your dog,…read moreand are willing to allow play time with other dogs or yard time alone (if your dog is not dog friendly). You can bring your dog's own bedding and you also need to bring their own food. The staff are really nice and post pics every evening on their FB page. I picked my dogs up, and they seemed happy and healthy. Glad to have found this place and I recommend! They also have dog day care if you want to better socialize your pup.

We have used them several times for boarding and never had any problems. Our dog does not get…read morealong with other dogs, so they make sure he only has human interactions ( which he loves ). We feel confident in leaving our dog there and he comes home happy.

The older woman at the front desk is not personable and is very rude. I should've known during the…read moreinitial phone call when I scheduled the appt for my puppy that I should go elsewhere, but alas, I kept the appt. The day of the appt I walked in and was greeted with a stagnant, "who do we have?" as a response to my "good morning! How are you?" Any questions I had were responded to with irritation and I was told to "just wait over there, they'll get you when they're ready." The vet tech I had interaction with was amazing, friendly, knowledgeable and answered all of my questions. The vet wasn't the most personable person, but he wasn't rude either. He did answer my questions, but I feel like he barely looked at my puppy, and then we were charged $160 for a visit. My husband took our puppy back yesterday to get a shot - he was also given meds for diarrhea (which we had brought in a stool sample that was CLEARLY not diarrhea) - confused he asked the front desk why he was prescribed that med if the stool sample wasn't loose - the person at the front says "oh. you can refuse it if you want..." He refused and the bill dropped $55. Needless to say, we will not be back and we will be finding another vet. It's a shame because it is close to home. But I am sure we will find better elsewhere.

ONE DAY we'll see Dr. Young during the daylight and not under emergency circumstances BUT until…read morethen, I'll continue to sing his praises. Our area has needed a skilled, talented, empathetic, and financially feasible veterinarian for a long time. Their practice and all staff have been amazing to work with, even under the most stressful of situations. We've only had large animal emergencies (back to back within weeks) but we'll continue to refer others to him and be using him when normal visits resume. I cannot thank Riverside enough for what he provides to our community and animals.

I really like Dr Tall she explains everything very well. But I have to find a back up Vet clinic as…read morethey are retiring when the can but I really like the clinic. Fair prices.

They've been my family vet for over 10 years. Taken all of my animals there. In 2018 when my dog…read morewas put down, the Vet that put him down sang to him and prayed over him. That Vet isn't there anymore but I have had great service over the years.