Kelly is incredible! We were in town for a graduation and wanted a daycare for our dog since we'd…read morebe busy all day with family events. Kelly accommodated our last-minute call and even offered for him to stay overnight if there were any issues with the hotel. Kelly did an exceptional job grooming our Shih-Poo, especially cleaning around his eyes. Kelly sent pictures and video of our pup while we were away, and it was clear he was loved by her and her children. She clearly knows a lot about dogs and was extremely professional, getting our vet information and asking about any medical issues that she needed to tend to, which included giving him medicine at a certain time. We picked up a clean, very happy dog who was sad to leave his new friends! We are so happy we found her and are only sad that we don't live close enough to see her regularly! Thank you Kelly

I took my 13- year old dog for a groom at Barks and Recreation. I was thrilled to see little…read morecorrals for the dogs instead of cages. Daisy had socialization in addition to her groom. I was very pleased with her haircut-she looked like a puppy! Thank you, Kelly; we'll be back!

***** want to leave a bad review for pretty paws? Well yelp is the only place to leave one so far…read moreas the owner Jennifer has blocked me everywhere else as she does not want to see a bad review**** My review as follows Very disappointed with the service we received from this company. First I would like to say that they do a good job but if you're 15 minutes late to your appointment they will charge you $100 to book the next appointment. If I had known this they would not have received another penny of my money but my wife took that call. We were on a cruise with no service to receive reminder messages and they would not waive the fee as we are on time to every other appointment that we have had with them. Once she paid the $100 and rescheduled for a few days later they decided they would call us and ask us to come in a hour earlier than our appointment. Seems single sided to me as we can't be 15 minutes late but they can ask us to inconvenience our plans to come in an hour early. We declined. I will continue to spread the word throughout the Vinton community in hopes they remove this ridiculous policy that they have in place as we are human and we forget things and sometimes late and not perfect once again we have been on time to every other appointment. The employees kept saying do you want to speak with the owner but the owner never come out to address the situation and stayed in the back while I got my dogs. REMOVE THE $100 LATE FEE POLICY! My wife was told they blocked off 9am-12pm to groom our dogs but could not take them at 9:15, doesn't sound right to me. They did not use that amount of time when we rescheduled. They charged us $100 which in return loses them a customer, hope that was worth it.

I hate to see the negative reviews because I truly have nothing but amazing things to say about…read morethis place. Staff are always so easy to work with, friendly, and accommodating. I have taken my 100 pound Bernese mountain dog a handful of times now and I haven't been disappointed once. On top of doing an amazing grooming job for $80, they are also so sweet to him. My dog is typically anxious and shy, but he has never acted like he didn't want to be taken back with them. My last comment is that they always complete his groom in a timely manner of around 2 hours! Fulled washed, deshedded, trimmed, and blown out.

Highly recommend Padgett's Grooming! I have taken my all of dogs there for 30 years. Debbie and…read moreJody are two of the sweetest people and have always cared for my dogs as if they belonged to them. Haircuts were always what I requested and pricing was very reasonable. Even when my older Lab was having serious health and arthritis issues, they took care of him, helped him stand up, and made sure he was taken outside to relieve himself during his stay with them. I also once had a Cocker Spaniel who turned into a devil dog at the vet's, but she was somehow very good while at Padgett's. These ladies just have a gentle way with the dogs and that is why I will always go to them for my dog grooming needs.

I have taken every dog I have ever owned to Padgett's. That is 50 years!! It is a family business…read moreand everyone is friendly and helpful. Clips are always as I request and my dog is never traumatized. They do not use those head harnesses that can strangle a dog and so many groomers do. My dog returns to my clipped, clean and sweet smelling. Love Padgett's. Will never change!

This is absolutely the best groomer in the Roanoke Valley. Our dogs love going there. They provide…read morea safe and happy environment and my dogs come home looking gorgeous. Congratulations to Lindsey and Madison for fast becoming the best groomer around!

Altogether great professional team. A very safe place for…read moreyour pet to be. Above all others in Lynchburg area

This is what my dog is dealing with after a visit to pampered pet. He is in extreme discomfort that…read morehe cannot get up and walk. Absolutely no excuse for a dog to come home from a so called professional groomer like this.

I have taken both dogs to this Groomer Shop over 1 year. Each time it has been a success with a few…read moretweaks along the way. They have always listened to me and ofter welcome greet. My one dog has hip issues and they listen to my concerns . Thumbs up to the bathing personal. She rocks

I want to start by saying that I rarely leave reviews on any platform but let me tell you, this…read moreestablishment is BEAUTIFUL inside & extremely well kept. It smelled fantastic inside as well. I love that it's not a huge corporate type business, it's just 2 sisters & one associate that they're very close with. I love the relationship between the staff & how friendly they are. they are so sweet & we immediately hit it off. she was completely transparent with me regarding my dogs cut & called me a few times in between pick up just to keep me updated! my puppy was treated so well as he left there with a wagging tail! Andrea made me feel so much better about how to care for my dogs coat & what tools to use to keep him nice & fluffy & well kept in between cuts! 12/10 recommend. PLEASE everyone take your pets to see andrea & her staff. they are amazing! I will brag on them forever!

it saddens me to leave this review because Mikayla is seriously the best doggie beautician ever!…read morethis is not a post about her but directly about Steph's bubbles bath and bows. Ive had my dogs all groomed here for years! my appointment tomorrow (April 23rd) is at 1230. I received a reminder text on April 21st at 923 am saying they needed my dogs uploaded rabies vaccines. I CALLED FIVE TIMES ALL DAY AND NOT A SINGLE PERSON ANSWERED! I LEFT A MESSAGE! NOT A SINGLE CALL BACK ALL DAY! I asked for their fax number to see where I could have my vets send the paperwork to as my vet office has a 24-48 hour records release time frame! by the way, the last time I was there a few months ago it was immediately after both their vet visits and I had the paperwork on me! I asked the receptionist to scan them and she said oh you're not due! no worries we don't need them! now 3 months later, it's April and they need them immediately. after the reminder text I got today at 1003am, with still no call back, I got another reminder message that they needed my records. so I responded with, "I think I need to cancel Bella's apt as I'm not sure I can get the record by 1230 tomorrow." the receptionist didn't cancel my apt but instead said, "she thought I'd get her the documents and kept my apt." all of this to say, when I told her I can't get her the documents in time she responded with, you're gonna get charged a rescheduling fee of $25. are you kidding me? then went on to say they were having phone troubles. ok so wait, you're having business issues that interfer with customers being able to manage what you require for them to come, AND CUSTOMERS ARE SUPPOSED TO PAY FOR THIS? NOT INTERESTED. SAVE YOUR MONEY AND FIND ANOTHER GROOMER, THESE PEOPLE ARE NOT CONSISITENT. I wish I could upload our text messages, because they even said while trying to charge me, "a lot of customers are really upset, you're not the only one." Oh that's so smart to charge them then lol for your business issue's. Great business tactic lol we shall see how many stay! Update: Owner responded by posting a Google Drive link instead of addressing the issue directly. That alone speaks to their communication style.

Unfortunately, my experience here was not the same as it was five years ago. I know times have…read morechanged for sure. The groomer did not come out and talk to me like they did in the past, and did not give out a report card, but that's not such a big deal again I know times have changed since Covid. It was rather expensive for just a bath, nails and (I guess they did anal glands), and they explained a haircut is 80-90. Wow! Too much for me. Unfortunately what is making me feel like I don't want to go back, is that I paid what I consider to be a lot of money these days to have my dog bathed because she stunk. Unfortunately the only difference I am noticing 24 hours later is that instead of smelling like Doritos, she now smells like a wet dog. I noticed that smell when I picked her up but I just assumed it was because she was still drying off a little bit, as they did do a really nice blowout, but it's natural to still smell a wet dog. However, now 24 hours later, she still smells like a wet dog with no hint whatsoever of dog shampoo. I know what a groomed dog is supposed to smell like, and this is definitely not it. I am sad to say I probably will just go elsewhere that is closer to my house anyway it's not really worth the drive.

I really like this place for the fact that they're always quick with my dogs groom. I would give…read morethem 5 stars but the first time I went in they didn't clean out his ears at all and I had to ask them to go over his body once more to even out his hair and also even out his ears. The second time (And most recent) I took my dog in, i made sure to check his ears before leaving and they said "It's difficult to get it most of the time" as if that's a reason they shouldn't provide a service I've paid for and expect. Also I paid for the top dog package which included nail grinding and as it was the first time ever getting his nails ground I wasn't sure if it was done so I went in to double check and I could tell one of the groomers wasn't entirely sure which troubled me. All in all they do a pretty good job in a quick time.