First time taking my cat to get groomed at pet smart. Can't say enough good stuff about Carson !…read more My cat turned out better than I expected ! His coat is shiny and he's not shedding all over the place like he was. Nails and ears done well. Much better than other places he's been to. Thank you Carson ! We'll see you again. Carol and Doobie.

I used to come here and they did a good job bathing and cutting my dogs. The last two times have…read morebeen absolutely terrible. The cut was so choppy my golden retriever looked like a child had taken shears to her. I decided ok no more cuts here I will just take care of that elsewhere but thought I would continue to take them for baths. After dropping them off I got a call an hour later saying they were done. That should have been my first red flag. They smelled as if they had not been bathed at all and my golden who I paid extra to have undercoat removed clearly had not been furmirated. I would not recommend coming here for grooming. A child would do a better job

the grooming salon is fantastic! my zoe had a fabulous groom and was so happy with her haircut!!!…read moreshout out to rachel for the amazing experience

PetSmart grooming was fantastic. They treated my elderly, blind dog with caring and compassion. The…read moreresult is a beautiful groom and a calm, clean dog.

Our Pet Smart here in mid-central Maryland is absolutely the best ever. Great supply of everything…read morewe need at reasonable prices compared to other pet oriented stores/chains. We love our pets and Pet Smart!

Amazing Store. Abigail groomed my Makoto for his first groom. Patient, kind and knowledgeable. She…read moreeven gave suggestions for products. walked me out to find them and the price was beyond reasonable. Great Job.

I would not recommend this store for any grooming service. I have a medium size golden doodle and…read morethere have now been 3 different problems at this store which will force us to never return. The first two were an appointment canceled 1 hour before it was supposed to begin. The other was the worst haircut a puppy had ever received. But both of those things happen. Someone has a bad day or emergency circumstances. Today's interaction was entirely unacceptable and unprofessional. We arrived for a bath and brush after we had spent the weekend at the shore and the dog was playing in the water and dirt. My dog was visibly shaking as she is fearful of this place from previous grooming appointments. When we check in, we see a groomer who is shaving a small dog. The dog is audibly crying and the groomer is making fun of the dog to their coworkers. Just my luck, it is that same groomer who comes to take my dog. She touches my dogs ear and then the back of her legs and says "nope we can't wash her today. She needs a cut. You must reschedule." Turns around and walks back behind the counter......that was it. No explanation, no discussion, no working with us to figure out how we could get her washed today. This worker was incredibly rude and I hope other dogs don't have the misfortune of being groomed by her. We will not be back to this Petsmart. If you need grooming, I'd search elsewhere. (Below is my doodle who they turned away and refused to bath)

I've been bringing my dogs to PetSmart Bethesda for grooming for at least 12 years and have never…read morehad an issue with my usual bath-and-short-summer-cut requests. Today, however, was an entirely different experience. The two groomers who checked us in seemed determined to dispute a straightforward request. The issue was not the advice, but the manner in which it was delivered. Rather than offering a brief professional recommendation, they engaged in an unnecessarily contentious exchange that transformed a routine check-in into an unpleasant interaction marked by remarkably poor customer service. There is a distinction between educating a client and presuming the need to lecture one. A disappointing experience, to say the least--and an avoidable forfeiture of what would otherwise have been a well-earned tip.

This PetSmart location is pretty big. They have birds for adoption and a huge selection of dog…read moretoys, food, and treats. There is a clearance section in the back. They have spray bottles and paper towels in most aisles for any pet related accidents that may occur. They do also offer grooming services however I haven't tried them yet. There's plenty of parking. PUPPY TRAINING CLASS: I did the puppy training class here and Susan was a great trainer. I do wish that there was a bit more of the puppy socialization during the class. Susan always followed up after each class to remind us what to work on and give us personalized feedback.

Very nice location! Every area is clearly labeled and nicely sectioned off. This location was clean…read moreand neat. They have animals for adoption, cats, fish, birds, hamsters, gerbils, etc.

Have been to Davonte 7 or 8 times. He's terrific! Very patient with a dog who's new to getting…read moregroomed and does an excellent job!

Grooming- Everytime I've attempted to patron this place, there's just something that happens…read more Whether it's the lack of customer service, or the off putting disposition of the grooming staff. The fact they haven't cleared that front to allow for a line, so everyone clusters right at the entrance, or when I'm told to wait outside the door but they allow another person to enter and don't redirect them. Went for convenience, and I Gave it a few tries but I wont be returning.

I got my dog groomed by Rhapsody. She was able to shave my dog's matted hair without hurting her…read more The groomer located near my home tells me my dog is nicked because of matted hair. I know to return here from now on. The store has great selections for dog accessories & I received great customer service from the cashier & store manager.

RUN to another boarding facility/store if you love your pet. They cancelled my pet's stay the day…read moreI was leaving town. I'd booked my dog at Chantilly Petsmart for the first time and repeatedly said he could be aggressive--said it multiple times. However, he'd been boarded before (they were booked by the time I called.). Petsmart NEVER asked me to come in for an assessment even though I said my dog was small, but aggressive. I attempted to drop my dogs off and when my dog didn't want their color put on--they said they could not take my dogs. I was boarding a plane in four hours, what was I going to do? They did NOT CARE. Luckily, I found another place, that was recommended by my vet and they had space for them. They did great! No aggression whatsoever! Will never again do business with Petsmart.

Why is it that the one thing you are looking for always seems to be the item that is out of stock…read moreeverywhere. I was in need of dry food for my cat and every single place I had stopped was completely out of it. I thought that maybe PetSmart would be the place that would actually have this. Walked in and navigated to the cat section. Checked the shelf, and it was a negative. I even scoped out the top shelves to makes sure it just wasn't pulled forward. Even though they did not have the exact item, I did grab a bag and head towards the registers. Why in the world was the worst part about this store? Like they planned for it to be a total breakdown area. I got to the register and there was only one open. I was third in line and more were coming behind me. The hold up was a customer had an item that just happened to not be scanning and was the last one in the store. Instead of seeing that a line was forming of people and opening another register, both the cashier and another employee went off to search for a solution. Finally, another employee came to their senses and noticed that we were all just standing around. Another register opened and the line started to go down. By the time I had gone through the register they still hadn't got through that customer with the unscanable item.

I dropped my 1 year old small Chihuahua mixed dog at PetHotel for 10 days and she came home…read morelethargic. When we picked her up, they could not find her bed or food we provided. Finally, they came out with her bed and blanket but said they couldn't find her food. When asked, the guy at the desk said he called someone who had been taking care of our dog and said the wet food was given twice a day to help my dog poop. If that's the case, then they didn't feed my dog for at least 2 days. When we got her home, all she wanted was to eat and sleep. She wasn't her playful self. Now, when she walks for a few minutes, all she wants to do is curl up for hugs and to sleep. They said they gave her a probiotic to help her poop but I'm beginning to think she couldn't poop because she hadn't eaten. During her stay, she lost 1 pound and for a dog that wasn't quite 8 pounds, this is extremely dangerous. Also, when we picked her up at noon, they said she hadn't had her morning walk. Who doesn't walk a dog in the morning? Another thing that is not acceptable is the fact that they made changes from day camp to 1-1 time, so my dog was left alone for most of the day. They made these changes without contacting me or the emergency contact. They barely made an attempt to socialize with my dog, did not take her for walks, lost/misplaced her food and bed, and gave her a probiotic without any consultation or approval. On top of everything, they charged me more than what was expected and now I have to take my dog to the vet because something happened while she was there and after speaking with the veterinarian, they need to see her as soon as possible. I will never take my dog here, again, and will tell everyone to stay away from this place.

I was looking for somewhere new to get our 14 year old Cockapoo groomed, as our regular person had…read morebooked out too far. After doing a bit of research and getting past poor experiences with Petco Grooming, I made an appointment to bring her in. The building doesn't do much in the way of building your confidence, and the inside is pretty gloomy, but Rebecca who groomed our dog was absolutely wonderful. She was attentive to listening to how we wanted her groomed, and acknowledged her age and mentioned how they would look out for her and give her breaks etc. when I picked her up, she looked perfect! Exactly what we wanted, and even better than our regular groomer. I will be switching to bringing Sadie here from now on to have Rebecca groom her. She looked great, and our dog didn't seem overly stressed out and she was super happy. I would highly recommend bringing your dog here, and definitely recommend Rebecca. She is awesome!

I asked the manager for assistance, and he told me that an employee was helping another customer…read moreand would assist us next. I was there to buy about five koi fish. After finishing with the other customer, the employee said they would come back to help us, but they never did. We waited around 20 minutes by the fish tanks without anyone coming to help us. To make matters worse, the employee spent most of the time on their phone instead of helping customers. It was very unprofessional and showed a complete lack of customer service. Poor communication, no follow-through, and a total waste of our time. Horrible service.

I have to give PetSmart 5 stars. I went in looking for dog Halloween costumes. I was directed to…read morethe back where they were located. The salesperson said their stock was kind of depleted. So, while I am looking, this absolutely wonderful salesperson went into the back of the store and gathered up whatever costumes she could find in the back and brought them out for me to look at. How nice is that? She went the extra mile and even gave me tips on what costume would work best for my dog. I forgot her name, forgive me, but she is my new super hero. Hermoine looks great in her pizza costume. Thank you, so very much. Happy Halloween.

Two for two. We visited another local pet shop earlier in the day, but we realized that we forgot a…read morefew things for our new pup. Fortunately, this PetSmart was right in the area for us. I thought the store was very well organized because we did not have a problem finding anything - something that I really appreciated. I found the store to have a great stock and wide varieties of items. Compared to the other pet store we visited earlier in the day, I thought the prices at this PetSmart were a little lower. Also, customer service was pretty good. All in all, I had a pretty nice experience at this PetSmart. Looking forward to returning in the near future.