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    Bark Louisville

    5.0 (1 review)
    Closed 7:00 am - 7:00 pm

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    Blue Cross Animal Hospital

    Blue Cross Animal Hospital

    3.6
    (27 reviews)

    I'm not one to leave reviews; however, I hope my story, while lengthy, will help others with making…read morea more informed choice when deciding to take their ill or aging pet to Blue Cross Animal Hospital. My dog Rylee was referred to Dr. Campbell after an MRI determined she had several strokes along with stage two kidney disease as well as a history of seizures. Our local vet (whom I have great admiration for) also gave him a glowing review as they were former classmates. We were referred to Dr. Campbell by our local vet to review Rylee's current medications to ensure they weren't interacting in a negative way. I immediately made an appointment, whichthe earliest appointment available was two weeks out, and drove an hour and a half one way to seek better care for her. We arrived for our July 8, 2025 appointment and sat in the lobby for an hour after our scheduledappointment time before we were brought into a small interior room with sliding doors where we waited another hour. When Dr. Campbell entered the room, he was very apologetic about the delay. We were able to ask him questions, and he provided answers and explanations as to how to tackle Rylee's care in conjunction with her regular vet and neurologist. We were explicitly told by Dr. Campbell that they would work together as a team. When we left his office, we had a list of new medications as well as instructions to follow up on her creatinine level a week later with her regular vet. Dr. Campbell instructed us that we would receive an email with the referral letter and additional instructions that evening. This referral letter and additional instructions never came. Less than a few days later, Rylee suffered a small breakthrough seizure. We immediately notified her neurologist, who wanted to add an additional seizure medicine on top of the two that she was already on. I called and left a message for Dr. Campbell about adding it to make sure it wouldn't interact with her other new medications. It took two weeks to receive a generic email from a vet tech in his practice about adding the medication. During this time, we followed up with our regular vet on her creatinine level and blood pressure as instructed. During our regular vet appointment, our vet told us that she had been trying to reach him each day for almost two weeks herself. Dr. Campbell never followed through on communicating with her about the changes to her medication and testing. Toward the end of Rylee's life, our vet told us that she had to call his clinic and wait for 30 minutes to an hour to speak to him. It was also apparent by this point that he neglected to read her emails or return her phone calls. After our regular vet was finally able to speak with Dr. Campbell, I received a direct phone call from him on July 28, 2025. He was apologetic and gave an excuse that Rylee's folder was sitting on someone else's desk. In the conversation, he stated, "You want answers... well, let's see... Rylee is very sick. She has seizures, she has strokes, kidney disease, and gastroenteritis." His tone of voice was no longer kind and hopeful; it became cruel and sarcastic. At the end of our conversation, he promised by 6 p.m. that day that two prescriptions would be called in to our local pharmacy, he would send a referral letter, as well as recipes for food, and follow up with our regular vet on the bloodwork tests Rylee needed. We immediately scheduled an appointment with our regular vet for the requested bloodwork. While we were in her office, the office staff mentioned that Dr. Campbell never sent over what type of bloodwork or tests he wanted performed. During this appointment, you could see the frustration on my regular vet's face. She stated that with older dogs, a lot can change in 24-48 hours. Dr. Campbell never followed through with the prescriptions, sent over the testing instructions he promised, or sent the referral letter. We had to make the tough decision to let Rylee go on July 31, 2025. Although Rylee was not in the best health, she was very well cared for, and we strived to provide the best possible care for her, without hesitation. Dr. Campbell truly failed her by constantly making excuses and refusing to communicate with the other vets on the team. Based on my experience, I cannot recommend Blue Cross Animal Hospital because I feel that they violated our trust and let us and, most importantly, Rylee down. Do not take your aging or ill pet to Blue Cross Animal Hospital.

    More thorough than others I have been to. Vets are more specialized and staff is knowledgeable and…read morehelpful.

    Bark Louisville - groomer - Updated July 2026

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