Be Cautious--Review Your Bill Carefully…read more I was charged by ATI Physical Therapy, Flower Mound, Texas for a remote monitoring app that I was repeatedly told was free. When I discovered the charge, I contacted the clinic and spoke with Karissa, who confirmed the app should be free. She even checked with the Area Director, who also verified that I should not have been charged for the app. My physical therapist Mina also confirmed the same. Despite these assurances, the charge was never removed. I contacted their patient advocate multiple times--at least 10 calls--and spoke with their manager, Ann, on July 9. She promised to follow up within 3 to 5 business days, but I never heard back. Please note that I was charged for remote assistance on Sunday, June 8 - even though the clinic was closed that day and I never used the app, just installed it. This charge is not only unjustified--it feels fraudulent. ATI has yet to take any action to correct the error. I ultimately decided to pay the bill and write this review to share my experience. I strongly urge others to review their bills carefully and follow up persistently if anything seems incorrect.

My 1st time. I had knee replacement surgery my physician recommended ATI…read more From 1st visit with Eddie and all my other visits have been great! The Team is very knowledgeable. Great Place to go for any Therapy!!

During my appointment with the clinic, I was extremely disappointed that the session felt more like…read morea sales pitch than a proper physical therapy evaluation. The director, Alex, repeatedly mentioned a sales representative and recommended a device for home use, rather than providing hands-on treatment or guidance. When I asked specific questions about my condition, Alex could not provide answers. I had called ahead to confirm that this clinic works with patients who have Bell's palsy, but this session did not reflect that expertise. My previous experiences with physical therapy were nothing like this, and I feel that I wasted both my time and money. Overall, the appointment did not meet my expectations for a professional evaluation or treatment. Updated-I called immediately after my appointment on 8/18/25 because I was so dumbfounded by the service I received. The receptionist said Alex would call me on Wednesday, 8/20/25, around 3 PM, but I never received a call back. On 8/19/25, I called the billing department and was told the issue would be escalated and that I would receive a call back. I never heard back, which is not acceptable. When I followed up again on Wednesday, another billing representative told me I would not be refunded because the insurance claim had already been paid. This has been extremely frustrating. You already have my email and phone number to make this right, as I've done my part and tried to resolve this directly with you.

So appreciate the efficiency, professionalism and helpfulness of Alex Hauser and her team here.read more

Imagine living in CA but having to find a PT place for your college student in TX, & having no idea…read morewhere to go. My 18 yr old had surgery in CA before heading to college in TX & I found Vista PT online. From the moment I called them to now 5 months later, they have been nothing but friendly, informative and helpful re appointments, insurance follow up, etc. Most importantly they have given my daughter excellent care! When she returned home for Xmas break, her surgeon confirmed the great PT work she had done while in TX at Vista. I'd like to give a shout out to Melissa in their office- she has been super helpful and kind.

While Vista Physical Therapy seems to be a nice facility, I was surprised to find incorrect…read morestatements in the report to my referring physician. Some of the statements in the reporting could lead the reader to think I was malingering: "patient admits..."and least one statement regarding my statement regarding the use of jasmine was simply prevarication.Needless to say I cancelled my remaining appointments and sought other treatment elsewhere.

The Care in this out-of-the-way rehab rehabilitation and skilled nursing facility was surprisingly…read morespot on. When I arrive to see my client, they were changing her and cleaning her. This cost her much pain and led her to cry and scream, which the staff dealt with in the most humane and compassionate manner. They spoke softly, encouragingly, and continue to let her know that they were doing the best they could to help her without causing her any pain. She is always clean, dressed and clean clothes, and in a good mood when I come to visit. The staff to patient ratio seems extremely high, and the executive director is very approachable. I would refer my other clients here in this part of DFW without thinking twice. What a wonderful secret.

Place is dirty, smell like urine, dead bugs, spills are covered with a towel and left there,…read moreresponse times are up to 30 minutes

Nice people. Tory is a great physical therapist. The techs are all very competent and nice. They…read moreare busy, but try to make scheduling accommodations for you.

I was referred for physical therapy for hand and wrist injuries from a car wreck and Maximum Impact…read morereally helped get me up and going again. Every person who worked there was caring and positive and did everything they could to help me improve. Physical therapy is not passive in that you are not just being treated, you have to put the work into it. It helps to have people who are not just knowledgeable, but encouraging as well. Maximum Impact definitely fit that bill.

Great staff at both the front office and the PT team in Irving…read more Unfortunately, my experience with billing is the reason I'm not leaving 5 stars. First, I was charged a no-show fee for an appointment with a PA that I never scheduled. Second, I was charged a no-show fee for a Monday PT appointment during a major ice storm, when schools were closed for multiple days and the City of Irving Police Department advised residents to stay off the roads. Most businesses, including grocery stores and banks, were also closed. If the clinic had used its texting system to clearly notify patients that appointments were still being held and that no-show fees would apply, that would be different. But expecting patients to travel in unsafe conditions without any communication is unreasonable. Because of this billing approach, I'll be continuing my care elsewhere.

Initially everything was great. As soon as I decided to go…read morewith another provider due to benefits with my employee. Some employees started acting unprofessional and making me wait longer apparently in purpose. Today, a week after I had to get a copy of my X-ray myself because they didn't send it to the provider even if they called. Had me waiting over 40minutes to get a simple resolution , when the office was completely empty when I arrived and they kept taking calls in my face and attending anyone that came after me. I literally had to stand up and ask the lady as she seemed to completely forget about me even if I was in front of her. Unfortunately couldn't get her name as I had to introduce myself when checking in as they both was ignoring me when walked in. Pretty shitty overall, I understand we all about our business as I take care of one myself, but lack of empathy and respect is unacceptable. Leave extra 1 star for the good people working in the back as they did help as much as they could. ADDITION TO THIS REVIEW THE INCOMPETENT LADY COULD SEND ME AN EMAIL WITH MY IMAGES SINCE MINUTE ONE BUT DECIDED TO PASS THE BALL AND ACT STUPID UNTIL THEY HEAR ME LOST MY NEW APPOINTMENT AND NOW I WON'T RECEIVE SURGERY IN 3 MORE WEEKS. AFTER THEY SEE ME DESESPERATED AND IRRITATED SHE DECIDED THAT IT WAS A GOOD TIME TO LET ME KNOW THAT SHE COULD SEND AN EMAIL!! If you're reading this you deserve to be fired and lowkey find another style of work as your customer service is shit. Will not be back and will not recommend a place that supposed to care about your health and not your money.

I came to Core with Kyphosis after finding them online. The service is professional, caring, and…read moretransformative. Dr. Dan and the staff taught me how to improve posture and reduce discomfort. I left with a set of trained exercises to correct my posture, in addition to a sense of physical well-being. Here, you are valued as a person. The entire staff is trained, efficient, friendly, and has a strong sense of caring for their patients. If you are looking for a place where you will leave with the skills to improve your health and well-being, I strongly recommend Core Physical Medicine.

I came to Core Physical Medicine with a serious back injury after I fell on the staircase in my…read morehome. The therapy I received here eased my back pain in just a month. The facility is everything it should be and more! I can't thank Dr. Daniel (Dan) enough for the excellent exercises he showed me as well as for explaining how each particular exercise worked towards healing and easing my severe back pain. He also showed me the correct postures for sitting, standing, walking and bending that would help me to always keep my back pain free. Dan is an excellent therapist with tremendous knowledge and skills to help his patients besides being kind, caring and friendly. The entire office staff is efficient and very helpful. Will recommend to all my friends and relatives!

Very sad to leave this review because the physical therapists here are wonderful, amazing people…read more But I have received so many surprise medical bills from Baylor that don't match the estimate they initially gave me. When I talked with my insurance they stated it's because they are billing codes that aren't covered for me, but unfortunately I didn't find this out until months after the fact. Also, they require patients to do an exam every 30-60 days and it costs $497 per one hour session with insurance for me. Regular sessions are $350+ / 1 hour appointment even with insurance. Worth it if you can afford it, but it still seems unethical to charge this much for pt.

From the owner: Baylor Scott & White Rehab Outpatient Services offers physical therapy and specialized services for…read moreindividuals with orthopedic and musculoskeletal conditions, sports and work-related injuries, and treatment for oncology, neurology and balance disorders at more than 65 locations throughout north Texas. As the outpatient network of Baylor Scott & White Rehab, recognized by U.S. News and World Report as a "Best Rehabilitation Hospital," as well as being named one of the "Best Places to Work" in North Texas, Baylor Scott & White Rehab Outpatient Services is committed to providing patients with quality care.

I was treated so amazing by everyone in this office. They were caring, compassionate and…read moreknowledgeable all while being efficient as well. I can not give enough praise to Dr. Won's P.A. Samir. He was by far once of the best medical practitioners I have seen and that's a lot. Thank you so much for giving me a quality of life I hadn't had before!

From the owner: At "Minimally Invasive SpineCare (MIS)" it is our philosophy, and practice to help our patients…read morefind the most minimally invasive answers to their back pain, and neck pain problems, and in some cases this means no cutting at all. When possible we initially try to use the least invasive (non-surgical) treatments to help our patients manage their back and neck pain, and we do this by using our very own network of highly specialized pain doctors. Only when non-invasive procedures have been ruled out, do we then begin to look at the minimally invasive surgical treatments as necessary options for our patients' painful back and neck conditions. We take spine surgery seriously, but we make our patients long term health and wellness our first priority. Some conditions we specialize in are: Herniated Disc, Upper Back Pain, Bulging Disc, Degenerative Disc, Arthritis (Spine) and Bone Spurs, Facet Disease, Spinal Stenosis, Foraminal Stenosis, Scoliosis and Minimally Invasive Fusion.