Very nice store! Bright and clean. Tons of supplies for pets. Great service. Good location with…read moreeasy parking.

They have the best selection of high quality dog products. I trust the brands that they carry.read more

Sorry but I found out why I quite getting grooming done here. I called and they said I could fax my…read moredog records. So when I showed up for the appointment the girls in the back said they don't have a fax and they don't do that. So I proceeded to tell them someone I spoke to said I could. They said the store doesn't have a fax machine and I had 15 minutes to produce the records or cancel. So I canceled because she was very rude about it. So I went upfront ask the manager cause there was no General Manager at 3pm and he proceeded to tell me he was a supervisor and that he was 3 levels below that and he did make policy and to complain online. So here the nugget of the story that actually have their grooming cards in the grooming area with name number address and fax number on it. I also have 5 dogs and was trying to give them a second chance but ok I'm done

I am extremely disappointed in Petsmart's new policy, and especially their Groomiing Lead Callie in…read moreFargo, ND. They have been doing my 15 year old dog's nail grind for well over a decade. We went today for his "pawdicure," and they informed me that because he has a heart murmur, they will no longer groom him. Odd, considering he has had the same condition since his first visit in 2009. To add insult to injury, the supervisor on shift, Callie, was about the least empathetic person they could have chosen to deliver bad news. Keep in mind I did not raise my voice. I used no profanity. I did not discuss it in front of other customers. Regardless, she advised me of the new policy in such a robotic and uncaring way, even after me discussing the impact on his qualty of life. I can not imagine how she must treat the pets that she grooms. I offered to sign a waiver absolving them of any responsibility, but they refused. Needless to say, I will no longer spend my money here and will go to great lengths to dissuade others from doing so.

I called friday, Nov 1 to inquire about a little black pug puppy. Was given all the details, from…read morehis birthday to his parents weights. Excitingly, I told the lady I was coming from Canada (4 hours away) to come get him and I will see her soon. I packed up my kids and headed down. My kids and I discuss puppy duties, names, and how much we are going to love this dog as part of the family. We get to the store and there is a SOLD sign on his window. Thought that was cute and I went to claim him. Only that, someone put him on hold. I was not informed on how to put him on hold and would have, to ensure my 4 hour ride (8 round trip) would ensure we had our new puppy. The staff working ignored me and avoided me. This would have been an appropriate time for them to try and offer another puppy. Ask us to hold and bond with another puppy... the very least an apology, something to help lessen the blow. Nothing. I was ignored, avoided, mislead. Drove home 4 hours with broken hearts

I made the mistake of stopping in this place looking for a puppy back in early fall. Once I held…read morethe puppy I was lost to it but took the time to think about it. So I came back the next day and that one was gone but the sister was still there and I took her. When I asked for information on the breeder, they stated that they could not give it out which I felt was odd. I went ahead and got the puppy. Looked healthy and acted normal. I get her home, she was fine until two weeks later and ended up in the ER due to continual vomiting and diarrhea. They x-rayed her and saw what might be a problem and needed to do surgery on her. It turns out to be worm inpaction to the point that it was causing blockage. A very expensive fix. I called the store to inform them of the situation, because it is up to the breeder to be worming their puppies and then the store needs to be sure that is being done. (I did make an appt with my vet for a well-puppy check when I purchased the puppy but not for a couple of weeks out due to being booked so heavily.) The manager was quite rude and kept bringing the conversation back to it being my fault, etc. I informed him that I was trying to do the right thing by letting him know the situation. Even explained that I was not looking for monetary re-embursement. He did state he would call the breeder and then get back with me but he never did. I learned my lesson from this one. I will never step foot into this pet store again for anything. After my experience, I have heard from other people having similar experiences with their dogs and cats bought from there and some actually dying. My puppy is thriving after the ER surgery and is doing fine. My vet stated that she had to be full of worms before I bought her to become so severe. The manager is definitely not knowledgeable whatsoever on dogs, he could not answer my questions on the routine of worming puppies! Stay away from that place!!!! Too bad I can't give it a zero rating!

Scott the owner has helped me so many times with great advice! He's helped me change out different…read morefish to get my community aquarium to thrive! He's taken in numerous mystery snails since mine continue to have many hatches of eggs. Expert advice about chemicals or treatments to get the water levels safe. He even goes the next level and tests my water for me. If he doesn't carry the product that will help he will order it or tell me how to get it! Best Store Ever! Best owner ever! Thanks for all your help Scott!

Very knowledgeable and helpful. Equipment, plants, fish seem well curated. Completely different…read morelevel than big chain stores fish departments.

I ordered an embroidered collar and the product was nothing like the picture of what I thought I…read morewas getting. Customer service was not helpful at all. Just kept responding with "that is our turquoise color" and wouldn't offer any options to make it right. So now I am out $35. I would not recommend this company whatsoever

Wrong size received due to difficult to use website. They offered an exchange for $15. I…read morereluctantly agreed. Company claims they never received my return. Tracking information says they received it one month ago. I lost my $35. Maybe my experience will keep this from happening to you. Based on my bad experience and other reviews it appears to me that customer service at this company has recently fallen off a cliff.

lots of injured or imperfect/handicapped animals like a tegu missing toes and broken tail and green…read moreiguana showed up with its tail and now its tailless. fish room not great. staff gave inaccurate sexing info on leopard geckos, saying you tell male-female by colors.

Enjoyed the look of the store. I went there to look at betta fish but they didn't have much only a…read morecouple but they restock on TUESDAY. I will be back there soon. the service was very friendly and i enjoyed the vibe. tanks also looked well kept and the store was comfortable. Cant wait to be back!