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    Barkonia

    4.2 (10 reviews)
    Open 7:00 am - 7:00 pm
    Updated 3 months ago

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    2 hours

    Response rate

    70%

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    Review Highlights - Barkonia

    Convenient now that there's a doggie daycare in Alameda where the old jazzercise used to be.

    Mentioned in 2 reviews

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    Wag Hotels - Oakland - Your dog is one-of-a-kind! That's why we offer individualized care and inclusive programs to fit every dog's needs.

    Wag Hotels - Oakland

    (429 reviews)

    When I first adopted a shelter dog at 7 yo, he stayed here and was overwhelmed and had anxiety from…read morehis past. The staff here was able to accommodate him and updated me. I trusted that he would be safe with them. I took him to boarding school for two months to fix his past traumas and let him do a one month daycare here afterwards. He seemed a lot better with more socialization. Thank you to wag hotel Oakland for being patient and letting my dog thrive. I would recommend the 30 day daycare if pet parents are busy with their day or want socialization for their dogs

    Shame on you Wag Hotel!…read more I scheduled boarding for my dog Hans at your facility back on 1/28 in preparation for a trip to Japan on May 3 - 8, which you accepted on 1/31. However, when we arrived at your facility on May 2nd, the day before my flight to Japan, your front desk staff informed me that Hans' 5/2 - 5/8 boarding was being denied due to him having a heart murmur condition. Even though I've been a loyal customer to you for over 10 years; and that Hans' heart murmur condition had already been noted in your system since 2024; and given that my flight to Japan was less than 24 hours away; and given the fact that your facility waited until I was at the checkin desk in order to inform me of Hans' boarding denial; I was still told that there was nothing that your facility could do and that it was simply following company policy. Luckily for me, I demanded to speak with a manager who then took it upon himself to assist me in finding another facility that would board Hans at the very last minute. So kudos to that manager. However, you should know that he had to make several calls going down your "other recommended facilities" list in order to find a facility that was willing to board Hans on such short notice even with him having a preexisting heart murmur condition. So again, kudos to that manager. So unfortunately, this is how our relationship ends after I've been a loyal customer to you for over 10 years. Policy aside, not only should I have been notified far in advance to my May 2nd boarding schedule, but that I should have also been given an accommodation due to the last minute nature of your notification. It was simply amazing to me to hear both your Manager, and your front desk staff all admit that a notification error had, in fact, been made by your boarding authorization unit, but due to company policy there was nothing that could be done and that Hans would simply have to boarded elsewhere. Obviously, both my years of customer loyalty and the fact that your authorization unit had made a horrendous mistake, made absolutely no difference whatsoever in my situation. So goodbye, and again shame on you Wag Hotel!

    Barkonia - groomer - Updated May 2026

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