UPDATE after Dr Smiley killed my cat…read more
Since Dr Smiley tragically killed my innocent cat right in front of me, and she and the owner Dr Pegelow refused to speak to me afterwards about my questions/concerns as I wanted closure on the situation, I'll leave them all here, in hopes they have the decency to reach out to me personally. The PTSD and sadness I live with everyday is a true nightmare. And that fact that this vet/office has had zero compassion and refuses to talk to me, has made it all that much worse.
I wanted to bring my cat in for a checkup, and Dr Pegelow (the owner) told me he was too busy to see my cat, and said to see Dr Smiley, when I asked which vet has the best bedside manner- but little did I know she had only been working there 10 days.
They took my cat to the back for vitals, and Dr Smiley came in and said she couldn't do vitals because my cat was too stressed. Then she brought my cat in the room, and decided to aggressively throw a disgusting, ripped up towel over my cat's entire body and face. I would love to know why Dr Smiley did this in the first place- my cat didn't try to bite her, nor did she have claws (but Dr. Smiley didn't even ask me if she did). The strings of the towel got caught around my cat's teeth immediately when she threw it on my cat. Dr. Smiley freaked out and grabbed a ballpoint pen to try and get the strings out of cats teeth, causing her teeth to go through her tongue. Then her mouth turned blue and her head fell to the side, as she died in front of me. The doctor yelled to the assistant "go put oxygen on her" (yet I have read in another yelp review that dixie animal hospital told a patient they do not have oxygen machines at their facility) and 30 minutes later, dr smiley said my cat was dead and just said "do you want to leave her here or take her with you?" - no compassion nor explanation, and no offer to cremate or do an autopsy
So here is the update of what happened after: When I left my initial online review about the above, Dixie responded to please call them to help them come up with a solution for this to never happened again. I called them, wanting questions answered, and Patrick the manager said Dr Pegelow and Dr Smiley are refusing to talk to me nor answer any of my questions. Instead, he said they were turning this over to their insurance company and not to contact them ever again.
Once they turned this over to their insurance company, I was able to see the report that Dr Smiley wrote, stating that my cat died during the exam (even though we never got to the exam portion). It didn't say anything about the strings being caught in her mouth or her teeth going through her tongue. Luckily there were witnesses in the room who saw exactly what she had done to my cat.
The death report also said she intubated my cat, but my cats mouth was clamped shut due to her teeth going through her tongue (my deceased cat was given back to me with her teeth still through her tongue so this can't be true... I have pictures of this)
It also stated that my cat had a health issue for 2 weeks- which was not true and never something I said.
Channel 7 news wanted to do a segment on what happened to warn others, and the manager at Dixie responded basically denying it, saying the information was untrue (all channel 7 news said was that my cat came in for an exam and I left with a dead cat... how can dixie say this is untrue?)
So Dr Smiley killed my cat, had no remorse, didn't offer to cover costs for cremation or autopsy (likely because they knew they'd be at fault based on autopsy), refused to speak to me after killing my cat when I called her, and gave false information in her report.
I also put this story on the next-door app when it first happened, and had many people come forward with their horrible stories of poor care at this office as well. I also read a yelp review that she killed another cat after killing mine.
SO, Please beware of this place! They have caused me immense heartbreak that will live with me forever.
I just hope Dr Pegelow or Smiley have the decency to speak directly to me to address the above, rather than just responding to this post with more untruths. That is all I had wanted from the beginning.