I traveled home for the Thanksgiving and Christmas holidays with my Bernedoodle. I wanted to…read morefreshen him up for guests and family to see him. Whenever I dropped him off, I was asked "What do you want to do with his eyelashes?"... which I think is an odd question to even ask in the first place. I responded with "Please do not touch his eyelashes, and gave a comment that he gets a lot of compliments on how long they are." Whenever I picked him up, one set of his eye lashes was completely gone. I texted to ask why this was the cause and I got a text back saying "We noticed that whenever we were bathing him that one set was noticeably shorter than the other"... I sent back a picture of him a few days prior to show that he had TWO full sets of eyelashes whenever I dropped him off. There was NO apology or ownership for this mistake. I can completely understand that mistakes are sometimes made and maybe my dog made a sudden movement and this occurred but to give me a poor response as to insinuate that I don't know what I am talking about and not take ownership is simply NOT OK. I will never use this grooming company again while I am in town visiting.

Happy to have done a walk in for my parents baby Dandy. He needed a deshedding and wash desperately…read moreand this place did great. They were wonderful with him and he was very relaxed with them which is a really good sign. Thank you so much! He looks amazing

We are going to miss this 10 star kennel. They are absolutely fantastic! We have a Catahoula with…read morean anger management issue he is working on who has NEVER had any issues while being boarded. They are compassionate people who truly care about the animals they board. The facility is very clean!

I have purchased 3 Chow Chows from Michael & Linda . Kobe, Nukie & Ginger, They are/were the pride…read moreand joy of my life and my family. Their temperament, and socialization are commented on by everyone that comes in contact with them. From families with small children to groomers etc. They are the most docile, interactive and loving dogs we have ever had. Linda has always taken the time to answer any questions I had in the beginning and continues to make herself available. These Chow Chows are extraordinary and the passion and care that these breeders show make it even better. I am waiting for another Chow Chow to become available and I would highly recommended Dreamland Kennel if you are looking to purchase a Chow! Thanks Michael & Linda, Jennifer A. Giurovici-Gomilin

Absolutely not good for small dogs. When I picked her up, she had scratches and was wet, smelling…read moreof urine. Her bed was soaked, dripping with water and smelled so badly that I had to throw it away. Our local contact was never called to indicate she was having any trouble. I called to check on her, and nothing was said about her having issues other than her being scared of all the big dogs barking. However, when we picked her up, I was told that she wouldn't eat, wouldn't come out of the cage, and that she urinated and defecated on herself. I don't know if they didn't call the local contact to get her because they didn't want to refund any money or what, but I will not be placing any dog there in the future.

She was very caring and good with the dogs. She got our dogs in the next day I called as we were…read morejust in town for 3 days. Would recommend!

Taeler was not a very courteous employee. I was treated in a very condescending way. I believe the…read morebusiness overall is good at what they do however this particular employee could use some training in customer relations.

This past week, Wagbnb took care of my six-month old puppy for her first-ever boarding stay. I had…read moreto leave town unexpectedly and needed a place for puppy to stay. Wagbnb booked her into a spacious suite at a moment's notice, sent lots of photos and videos of my puppy's stay, and made sure she was comfortable and safe. When my puppy was a bit too nervous for playgroup, staff immediately contacted me and arranged to do individual play with my puppy instead. Staff puts dogs' safety first. Puppy came home without being overtired, hungry, or thirsty. I rarely board my pets. When I do, Wag is the only place in town that I trust.

The people at this place are very nice and knowledgeable. The owner Regina is the one that groomed…read moremy dog and she absolutely loved on her the entire time, she has never been groomed this well before. Perfection! I definitely recommend!

I would give this place more than 5 stars if I could I got my golden retriever groomed here and I…read moredon't think I'll go anywhere else. This was his first time at this groomers since I adopted him and they were so nice and talked me through everything before and after. They took their time with him even though he doesn't like the groomers and they got all his knots out and everything. I paid around $55 for hair cut and a bath but tipped $15 ! I recommend taking your dogs if you're in the area they are definitely animal lovers!!

This is the place to take your pet in Plainview Texas!! The owner and staff are amazing and will…read moretreat your pet like family. The prices are reasonable and they offer a pick up transportation service also. This is great for me because I have to leave work so early. They pick up my girls and take them to doggy daycare and then I pick them up after work. My little dogs were very anti social and aggressive and Merit Kennels worked with them so now they enjoy being in the play area with lots of other dogs. :) They do boarding, sitting, daycare, grooming, socialization training and transportation. I am so happy I found them!!

This is one of the BEST kennels i have seen. I am VERY…read morePicky, my furbabies are just about everything to me. Too many places just want to take your dogs put them in a run and then take your money. This place takes care of your fur babies just like they were theyre fur babies.

Our pets LOVE the Regal Pet Resort! We have a 1yr old Lab and a 4yr old Brittany Spaniel. Before we…read moreadopted the Brittany, we used lots of regal services for our lab. We first took her to another "kennel" in Lubbock and I cried the whole time she was there because it was dirty and I knew she was not happy. BUT after discovering Regal we have never taken our pets anywhere else! Todd and his family/staff are amazing and such great people. They love animals and you can tell by the way they run their business. We often took our lab for their "daycare" services so she could enteract with other dogs. They are great about getting information about your animal and careful to choose which other animals they can play with. She loved visiting her "friends" at regal and would get so excited when we got past 100th street because she knew where we were headed! Everytime I picked her up she was happy and tired! Which I SO appreciated! We use their weekend kennel services and it is fantastic. The prices are a little steep which is the only reason I gave them 4 stars. They are attentive when you bring in your animal and really get to know you and your animals. They always wrote down any notes I gave them for bones/treats/meds etc. I never worried about our dogs while they stayed at regal- I knew they were being well taken care of! Todd always knows our pups and us when we come in and is very patient with our sometimes hyper pups! They are also great about keeping records of the shots and such, Todd even called to remind me one week that our pup needed a second immunization for an upcoming stay! :) I can't say enough great things about Regal- they are truely a home away from home for our dogs and they love a trip to see Todd and the staff. If you're searching for a great place- Regal Pet Resort is it! Thank you Regal for bringing a great place for pets to Lubbock!

My dog was boarded here from March 16-20, 2026. Upon pick up, she had symptoms that required…read moreveterinary care. Following this, I requested documentation from the facility, including daily monitoring records, incident reports, and any notes regarding her condition during her stay. I was provided a general summary and minimal records, but no detailed documentation showing consistent monitoring or condition checks. I was also informed that the facility had spoken with my veterinarian and referenced certain statements. When contacted the veterinary office directly, they clarified what information they could share and did not confirm those statements. The facility maintains that no issues were observed during the stay. However, given the timing of the illness and the absence of detailed documentation, this raised concerns for me. I made multiple attempts to resolve this matter directly and professionally. This review reflects my personal experience, veterinary records, and documented communication.

they do a good job but... twice I have made appointments via their on line scheduling system only…read moreto be greeted by locked doors. the first time, apparently they decided to start closing on Monday, ok it happens. the second time, I was greeted by a sign on the door that they were closed to honor a local, whose funeral had been the day before. Again, I understand things happen but why not call your scheduled appointments and let them know. I sure would not have gotten out in freezing weather if I had known it was pointless.

Easy five stars! Great atmosphere and attention to detail. Annie's fresh cut looks amazing.read more

The communication with the staff and the consultation was very professional. The staff is friendly…read moreand helpful. The salon is very welcoming and clean, I felt very comfortable leaving my puppy here for his first groom. They did a fantastic job on him and we have a plan moving forward to continue to train him to be comfortable when getting groomed. I looked around before coming here and I will only use this place moving forward. Thank you!

Amazing vet clinic! The best care my cat has ever received! I was so nervous to try a local vet…read moreafter moving to Lubbock, but I'm so glad that I gave "Above & Beyond" a shot. They truly went "Above & Beyond" for my 6 year old cat!

The vet is a salesman, not a vet. He will not even attempt to diagnose your pet without…read morerecommending some sort of paid test first. My cat had symptoms and he refused to even attempt a diagnosis, and tried to sell me on a blood panel. I took her to a different vet, and she just had a respiratory infection. This has happened 2 times with 2 separate pets. They also charge more than $30 extra for check ups than other vets in Lubbock