If I could give 0 stars i would! First made an appointment for a routine cleaning, I get there and…read moreI am told the dental hygienist wasn't even there. The Dentist then proceeds to look at my teeth and tells me i need to reschedule because she "doesn't do dental cleanings". So I do reschedule and that was all fine. I then go to book my next cleaning about 6 months later, the same thing yet again, they tell me the dental hygienist wasn't there and that they didn't even put me down for a cleaning... That was the last straw and took my business elsewhere just for 2 years later to receive a bill from them (Lake Houston) for x rays they never submitted to insurance and now have created a past due account on my credit. They are slow, badly run, and simply incompetent. Bad business, do not get your teeth checked, cleaned or merely step in vicinity of the area just trash!

Disappointed in their customer service. It took me 2 months to get an appointment. I received 2…read moretexts asking me to confirm my appointment which I did each time. I show up to my appointment for them to tell me they tried to call me and left me a voicemail last week to reschedule since no doctors were available today. I went through my phone to verify that I never received a phone call or voicemail from them. I was supposed to have a simple cleaning and was told that I would have to see a doctor to run x-rays first since I am a new patient so I cannot be seen for a cleaning today. I've never had to schedule 2 appointments to have a teeth cleaning. I traded my work day so I could attend this appointment. This was the office my insurance provider recommended but I will be driving further for a dentist.

The service, Care, and price were all amazing ! Came in for…read morea cleaning . Will be back for dental work! Definitely recommend !

From scheduling to the in person appointment, this was the best experience i have ever had…read more Everyone at the clinic was very nice and I felt my concerns an questions were seriously addressed. Dr. Cabrera is Excellent! This practice is a a MUST.

My family of 6 have been regular patients of this office for about 20 years and would not go…read moreanywhere else! Their staff is always polite and attentive and well-informed. Scheduling is sometimes with delay bc of his busy calendar, but they do accommodate pressing dental issues expediently. Office automation appears organized and consistent. The facilities are tidy, hygienic, and offer a level of comfort synonymous with being at home as opposed to appearing sterile, cold, or intimidating as other dental/medical offices can be. Dr. Butler is great w kids and angsty teens and nervous adults. He is absolutely approachable and very hospitable.

AMAZING and CAPABLE dentist for a TERRIFIED patient. I have major fears of ANY dentist, but this…read moreDr. and ALL of his staff are the most patient, compassionate office I have found in YEARS AND YEARS! I would recommend them to anyone, even though I know seeing one is totally necessary, and I dont recommend anyone spend time with a dentist (due to my personal fears) but I will willingly go back to his office. He is fantastic man with a very gentle touch and LISTENS TO YOU on top of all the ways he is a great Dr.

I highly recommend this dentistry office. Both Dentists are so nice and skilled. The whole office…read moreis friendly and personable.

Alonda and Zoie, the front office ladies were very friendly and helpful…read more Pureza has been my dental hygienist for so many years. She is very thorough in what's she does and very professional. Thank you!

The staff is extremely friendly and professional. Went in for a cleaning which was very thorough. I…read moreended up needing a filling which was scheduled quickly. This went very smoothly and the office called to check the next day. Overall, great customer service!

I had a deep cleaning today and I know since it's been a while it would be a lot of work. Isis did…read moremy cleaning and she was very thorough but also worked very hard to make sure I got great quality service that took almost 3 hours to do. Everybody I encountered there is so nice and I would recommend this dental office to anybody.

My husband's first cleaning visit wasn't the best experience, but we decided to give the office…read moreanother try, and we're glad we did. His second visit with Kelsey completely turned things around. Kelsey was professional, thorough, and took the time to clearly explain everything she was doing. She made him feel comfortable and well cared for. The dentist and the entire staff were friendly and welcoming, and the office is beautifully decorated and very clean. We truly appreciated the improved experience and the quality of care provided.

I am a disabled veteran and was referred to this clinic by the VA. They fit me for a new partial…read morecontaining my missing front tooth in record time. I was so worried I'd be waiting a long time. The dentists are excellent. Friendly, plus they know their business. I wholeheartedly recommend!

I have had a lot of experience with Dentists in the Kingwood area, 49 years, and have settled on…read moreDr. Stacy's practice..The reasons are good staff, really great dentistry, and in today's world absolute honesty!! Very hard to find all of those characteristics in one spot, but I have found it.. Heartily recommend this office !!

Although friendly and professional, my wife and I were deceived into thinking Kingwood Family…read moreDenistry is in network.. My wife called and was told they take our insurance. Unfortunately, AFTER receiving the service and on the way out we were billed $212 instead of 100% coverage for in network preventative services. When I called and asked about the same day, I was told "we aren't in anyone's network." So, now there is a $75 deductible for each of my two children and only 60% coverage instead of no deductible and 100% coverage on a $500+ bill. All of it would've been prevented if they told the truth up front. Bottom line is they are friendly, but they have no problem deceiving you and getting to your wallet. Don't walk away, run!

Very happy we found them. My daughter is 8 and was very…read morenervous. The hygienist was sooo patient and gentle. The dentist was great and didn't suggest any unnecessary treatments. Said her baby tooth is on watch for a cavity but we will check it in 6 months. Other dentists we have been to would have suggested fillings or caps right away!

Let me start by saying that Deerbrook Family Dentistry is my primary care dentist through my…read moreinsurance company. I had a huge hole in my back tooth that was causing me severe pain to the point I couldn't chew food, even on the other side of my mouth. I arrived and was promptly taken to the back, where I was cared for almost immediately. Saw the dentist and she told me she didn't think she could salvage the tooth and that it would require extraction. She wrote me a prescription for antibiotics and Tylenol 3 for the pain, as well as a referral to an oral surgeon located near the office. I scheduled the consultation (which apparently is standard when needing emergency oral surgery) for the next day at the other facility and was looking forward to having the issue taken care of quickly. An hour before the appointment time, the other location called me and informed me that they did not accept my insurance. So, I called back up to Deerbrook Family Dentistry for a referral to a place that accepts my insurance, only for them to tell me that Dr. Perez only refers patients to that specific facility so it would be my responsibility to find a surgeon to remove my tooth. Excuse me, but I don't remember going to dental school and meeting an entire network of other dentists and dental surgeons. As a matter of fact, I know absolutely ZERO people in the field of dentistry. How am I supposed to know where to find an oral surgeon, considering I don't have a rolodex full of all sorts of colleagues/dental professionals? More importantly, why on earth would my in-network dentist refer me to an out-of-network oral surgeon, knowing full well that my insurance wouldn't cover the visit? How does she not have another facility she can refer me to? The solution I was given was to find my own oral surgeon, set up an appointment, and then call back with the new oral surgeon's information so that they can then send a new referral to the surgeon. Mind you, the hole in my tooth is so painful that I can't even see straight, and I am now having to make my own professional connections in an industry that I don't even work in, just to get my tooth taken out because Dr. Perez only refers patients to one specific oral surgeon and can't be bothered to think of one other oral surgeon in the whole world she could refer me to. So my emergency tooth extraction went from a quick fix to not getting fixed for a month out from my initial visit. I just don't understand the logic behind her decision to send me to a clinic that doesn't accept my insurance and how the process has fallen solely on my shoulders. Like, what kind of primary care is that?