Very poor communication and follow-up. On January 18, the office submitted a VA preauthorization…read morerequest for me. It is now April and I have not received a single update or phone call from them. I had to call multiple times just to ask for a status. When I contacted the VA directly, I was told the request had already been sent back to the office due to an incorrect billing code they submitted. The office never informed me of this and continued to say they were "waiting on the VA." I also called about a cracked bridge and was told I would get a call back. Three days later, nothing. When I followed up, I was told the same thing again with no answers. Staff become dismissive and short when you ask questions, and no one takes accountability. It feels like they don't want to deal with VA patients, and the lack of communication has delayed my care for months.

Was in/out less than 45 minutes. It helps when you stay on top of your personal dental hygiene…read more That means brushing/flossing daily. X-rays were quick. My RDA Hygienist knows her skills. Dentist in:out quick. No issues today. Love how the Fluoride is whipped like a dessert. Plenty of parking. Great communication and this office uses modern technology to confirm appointments by emailing & texting.

Great staff, great dentist! Love everyone here. Dr. Ross is the best dentist on planet earth…read more Highly recommend!

Staff are great, very attentive, had cleaning done, no complaints. Great experienceread more

Amazing people! We love Dr. Coelho and her entire staff!!! They care and treat us amazing. Liz our…read morehygienist is the best!!!!

Dr. Coelho took over Dr. Frame's business. My decision to stay with her was the best ever!…read moreBoth hygenists, Lynn and Liz, are great at what they do and very friendly as they do it. Kristen, front office, is fast and efficient and keeps the appointments and billing up to day. If I have a question, she finds the answer promptly. Dr. Coelho is very gentle as she works through the procedures. She explains what she is doing as she proceeds and always checks how I am doing during the process. Her dental staff is very proficient at their jobs. I would highly recommend Dr. Coelho.

I only had my teeth cleaned I go back for major work on my next visit…read more Staff is always helpful and a smile on their face.

The vast majority of the staff here is awesome (one assistant was terrible, but I only ran into her…read moreonce). I would recommend this place for routine cleaning, check-ups, and cavity filling (bummed I had a cavity, first time since I was a kid). I would strongly advise you to go elsewhere if you're considering cosmetic dental work. Options were not sufficiently explained before it was done. I'd ask questions and often get vague responses. Before retiring, the dentist I had been seeing before coming here said that I "was a perfect candidate for Invisalign". Here, they didn't mention that option to me at all. I was told that I was there for a "consultation" the day they wired my teeth. I nearly walked out when it became apparent that they were getting ready to wire my grill, but I let them talk me into it. They clearly wanted to make all the decisions and just send me a bill. They did not seem overly concerned with doing the job well. I'm off to a different orthodontist now, after spending thousands of dollars and months of time. Again, most of the people and my experiences here were good, but you need a truly skilled orthodontist to trust with cosmetic work, and I did not find that here.

Packwood Creek Dental was by far the worst experience I've ever had with a dental office. The…read morelength of time that they kept me waiting with absolutely no treatment was inexcusable. I sat in a room for 30 minutes before heading in for X-rays. Once the X-rays were completed, it was back to the room for more waiting. The staff members were friendly. When I asked one of the staff members if they did teeth whitening, they must have saw dollar signs because out of nowhere, Dr Hilda Wee pops in within 30 seconds to sell me whitening. This woman was full of doom and gloom without even looking in my mouth and I could see the dollar signs rolling in her eyes like a slot machine. The kicker was that there was only one hygienist on site that day and I would have to either wait until she was done or schedule another appointment. By this time I had been there for 90 minutes. I decided to schedule another appointment, but with another dental office because these guys are a complete joke and waste of my Friday afternoon.

I called and asked for help with a broken tooth in the chair I was told three things. 1. I can't…read morehave the dentures I want though I have the full price in cash money. 2. They tried to upsell me on something I out front told them I did not want. 3. I walked out knowing I would never return. The dentist was a salesman with a lab coat and a high pressure video presentation.

Dr. Swanson is amazing! I've had a bridge replaced and he and his staff did an excellent job. He…read moreis so gentle and the way he numbs you, you hardly feel any pain from the injection. He is the best in the business! He changed my smile for the better and designed my bridge with care and attention to detail. His staff is very caring and nice! I highly recommend!

Going to the dentist has always felt like stepping into my own personal horror movie the kind with…read moredrilling sounds and jump-scare anxiety. But Dr. Swanson and his team has completely changed that. The office feels cozy and welcoming, not cold or sterile. The staff is friendly, and Dr. Swanson is so patient and thorough. He explained everything, showed me my X-rays, and made sure I understood my treatment plan. During my second visit I had a mini panic attack when the numbing cream hit my throat, I felt like I couldn't swallow and breathe and they were so kind and calm helping me through it. If you have dental anxiety, this is the place to go.

Dr. Duong and his staff are nothing short of exceptional. I needed to get a molar extracted. I get…read morereally anxious about the dentist and lost faith in my old practitioner. But the moment I walked in to Duong's office from the front desk, to the assistants, to doctor, I was really put at ease because of their compassion, kindness, and knowledge. I'm just so blessed to have found this dentist office and make them my dental home. Highly recommend!

I've been going here for years. Great people, excellent care. If you live in this area this is…read morewhere you should go.

I have never been happy to go to the dentist. I mean, who is?…read moreBut this office is different. I love it!!! Dr. Feras is incredibly intelligent and kind. He makes sure that you are comfortable and includes you in every single step of your procedures. He wants you to understand what he's doing and why. And your happiness is so important to him. Also, his staff is amazing. This office has some of the nicest people I have ever met. I will gladly go back. I've referred some friends and family too. I'm sure they will have the best experience.

They are charging me $160 bill for nothing even tho I don't owe them anything you guys didn't do…read moretreatment on me or anything special yet try to charge me $160 Im not paying you guys anything that I didn't owe I'll get my lawyer

The staff is very friendly and helpful! They can answer all your questions and concerns. They are…read morevery gentle and talk to you throughout the whole process asking you if you're doing okay. I've never had a better experience with going to the dentist. Definitely would recommend Dentists of Visalia.

you will wait over an hour before get seen then tried to charge $51 more than what I signed for…read more Very expensive rates when I charged $1800 to my care card then wanted an additional $89 a month for additional balance of $816 plus a $25 fee. (Never explained their 4 month plan for additional charges) the first time charges were $416 for treatment. When I decided no on additional treatment made me keep waiting for correct refund amount. She was to take $416 out of the $1800 she charged on first visit. Then she gave me a refund receipt for $1333. that is shorting me $51 I asked and she said your total was $466! a lie! I had receipt in hand with my signature for $416!!!!