They came up with a cost-saving solution to a problem with our gas fireplace that saved us from…read morehaving to replace the whole thing. The technician was very pleasant and cleaned up around the job before leaving. I hooked up with this company at the Douglass County Home Show and I'm glad I did!

They installed a new unit on a new build, when we got to the house it was blowing but not cool…read moreair. They came out to figure out what was wrong but never called to tell me what they were going to do to fix it and never fixed it. We came to the house to find the unit continually blowing again without any cold air. I called to find out what happened, they said there must be a leak in the freeon and they need to chase the leak... they didn't turn off the unit just left it blowing and never scheduled the follow up to chase the leak and fix their unit! Totally not impressed.

Real pros work here, not the typical pirates you find all too often elsewhere…read more Their proficiency will save you money, time & frustration.

Alpha Heating and Air Conditioning has come out to service our heater and air conditioning for two…read moreyears. I spoke to Sherri to make an appointment and she explained all the different options we have for service. She was very nice and it was easy to understand. I am very happy with the job they did and the technicians have been very knowledgeable and very nice. I would be happy to have them back. And, I signed up for the twice a year service for more entailed service at a great price.

From the day Tom came out and gave me a quote. Mahalo was very professional. Wendy in office had…read moregreat communication scheduling, permitting etc. The installation was awesome by Jake and Ty, they where on time and did an awesome installation went over system of mini split , how to use remote and filter change. Overall no complains smooth process. The cost was reasonable actually cheaper than I thought. No regrets!

Been having them doing our maintenance on a gas furnace and electric AC. After the attic unit…read moreoverflowed and caused ceiling damage they came out and replaced a part that should've been done before. That along with the heat going off the day after they did the maintenance, and then telling me they'd have to schedule me five days later was just too much. Called a different company this year .. Pacific Air Comfort. First off, the unit in the attic had a switched taped shut. A drain that should have been in the overflow pan, never even mentioned. Then when the cover was taken off, it had never been cleaned, caked with dirt, cobwebs, wasp nest. A drain on the bottom, totally clogged.

Quick to get on site. Friendly owner and efficient. Only provided services requested and didn't try…read moreto up sell services.

Big heat wave, ACs are out all over town. Monday I called several service companies. RRM called…read moreback quickly and said they could fix my AC on Friday, the earliest of any. They managed to come on Wednesday. Fixed the problem (capacitor) in half an hour then checked out the rest of the system. The cost was about what I expected.

Oh my goodness these guys were exceptional and would highly recommend them. They came the day after…read moreI called and their knowledge and ability to communicate that information was superior to any other hvac service I've used. The capacitor was replaced and everything was up and running within an hour. Thank you Sean!

They are not just ductless. They work on all kinds of HVAC…read more I had the heat go out Sunday afternoon. Not good. Called two contractor friends. Both said Just Ductless was the only service they deal with period. Called Sunday late afternoon and was told they would back to me in the morning. ( my emergency heat feature was working). Next morning , 8:00am comes a knock at the door and it the guys from Ductless. Not just the guys, the owner himself. They went to the unit, ran some tests and said my thermostat was sending a bad signal to the unit and asking for AC not heat. Shish. Older unit , they sad the rest of the unit checked out 100% AND the just happened to have a replacement thermostat on the truck. Back in business! This IS good service folks, better even and I thank them for their expertise and timeliness. If something happens again guess who I am calling!? Thank you !

My repair turned out to be more difficult than they initially thought. The guy came out, the…read morefurnace seemed to be working and they charged me for a simple service call. Next day, it quit so he came again, did more stuff and again it seemed to be fine but no additional charge. Sadly, it quit AGAIN on the next day, Saturday, so they sent an additional technician on Sunday. He spent over 2 hours, did a lot more work, and again, NO CHARGE. It's a really complex machine so I can't fault them for missing something but it's the fabulous way they treated me overall that makes them great. BTW, I was burning the very last firewood as the guy left on Sunday. It's been running perfectly now for almost a month and I don't expect any more trouble.

MY HEAT WENT OUT . . . and since I had a good working wood insert in the fireplace, I wasn't…read morefeeling a lot of pressure. The technician came out in a few days and fixed it, but the furnace wasn't cooperating. It ran fine until he had driven out of sight and stopped. He came back and again while he was there, it worked. AGAIN, that evening it quit. Finally, as I had gone through 1/2 a cord of firewood, another technician came out on a Sunday and spent a lot longer, did a lot more "stuff" and now it's working great. They charged me for the first call, a fair price. The second and third call, there was no charge. I actually feel as if I owe them something for all the extra effort they put into to see that we were comfortable. Had they not come out when they did, I would have really been scrambling to find wood on a weekend.

Quick to respond to our request and the crew came out and finished the job on time…read more We highly recommend Rogue Valley Heating, Cooling and Electric.

DON'T USE THESE GUYS!!! I'm extremely unhappy with them. I sent them two emails. In the second one…read moreI detailed exactly what I was unhappy with. BTW, I was quoted $150 when I told them I had the fan. I was NOT told it time & materials, I was NOT told it was $150 for 1 guy, $250 for 2. I was NOT told they markup product 50 PERCENT!!! Here's my email and their response (in quotes). Joseph Elkin josephe@rvheat.net Hello Kris - Thank you for your email below. I have tried to answer all your questions in red. Ok, so I've cooled off a bit from my previous email. Your guys were very pleasant, arrived early, did the job. "Thank you for this. We strive to treat everyone with respect and work hard to earn customers' appreciation." What I'm still really unhappy about is: * Lack of communication with ME, the homeowner, the one who made the call for service. "When you called for service you were offered a sales call to provide you with a proper quote, or T&M if you have the parts already and just want to pay for labor. You told the CSR who took your call that you have the parts needed. You chose the T&M option which is $150 per hour for one tech and $250 per hour for 2 techs plus material (marked up)." * No check in with me to see what my budget was. Was I ever asked? No. "When budget is a concern a hard number can be provided with a sales call. T&M can be the cheaper option but not always if you dont provide all of the correct material. We have most common items available on our vans and mark up that material and have it available for your convenience. If we dont have the material and have to go to the store you pay for that time." * Leaving and coming back THREE times - once to get self-tapping screws to make the fan I bought work (don't your guys carry this very common item?), second time to buy a new fan when they realized it wouldn't work, third time to buy a dryer hose. Not to mention, I would never have paid for them to drive around on my hard-earned dime to figure out where to find a new Broan fan. "When you choose T&M you need to have all the material needed or we have to go get it. In a t&m situation the owner absorbs the cost of material procurement." * I didn't care what brand it was, why they thought they had to match the brand is beyond me. Was I asked? No. "Alot of times the same brand will fit better than a different brand. My guys were just trying to get you the best option. They would have reacted the same on a hard bid (quoted) or T&M." * Then, to take even more time to NOT find a Broan and drive around to until they found a Panasonic one. I would have been happy with a cheap off-brand. Was I asked? No. "I am not sure if you were home during this, my guys said they were speaking with a gentleman on site. I believe they were trying to get back as quick as possible to get your install done. Material was supposed to be on site." * Had I been given the option to reschedule, I absolutely would have done that. Was I asked? No. "Once you have chosen the T&M option and we have blocked out time on our technician to facilitate the install, a rescheduling would send that technician home for the day or at least for that amount of time. You could have chosen this option but it sounds like whoever was directing my guys on site wanted to get it done." * Not leaving me the box, instructions, warranty card for the fan. "He will be by this afternoon. Please ask him for it. My guess would be he disposed of it in your trash can. The instructions can be found on line. As far as warranty is concerned we warranty it for 1 yr." * I still want to a copy of the receipt to see what he paid for it. "All material is marked up to an additional 50%. Ill have the office send you a receipt for your records." * Your guy had Rob give him $20 to go buy an 8' dryer hose. I'm sure they didn't use all 8', so where's the extra length? It should have been left with me. "Please ask him for it when he is there this afternoon. If he doesn't have it let me know how long of a piece you think we owe you and ill get it." * Your guy gave Rob the receipt for this item, so why not the receipt for the fan? "Receipts that go to the project have to be turned in so we can properly bill out the job. I can get you a copy." I had been quoted $150 and because anything construction/maintenance is always more than I thought, I had $250 in mind for this project. "You were quoted $150 per hour plus material. Your project took 3 times longer than it should have because you did not have the right fan parts when we arrived." Instead, I spent $741.19. Almost 3 TIMES what I anticipated. "Our flat rate to replace a basic bathroom fan is $930. This price includes a basic bathroom fan with a light and do a straight swap. Typical installs go as high as $1250. You still saved money going the t&m route even considering all of things that went wrong." "I do apologize if this install was above your budget. I would highly recommend getting 3 quotes on future installs ...

Jesse is fantastic! He is honest and fair. Prices are better than other companies and Jesse goes…read morethe extra mile. He is reliable and communicates with you quickly and regularly. I would highly recommend Jesse and will only be calling on him to help with anything I need for my heat pump from now on. Thanks Jesse! You're the best!!

Jesse has come out twice a year the last couple years to inspect my heat pump system and was very…read moreknowledgeable and easy to work with. Then this year I've been unable to reach him -- multiple calls and texts with no response. I did finally get a text back to a voicemail I left, but then he went silent again when I asked what his availability was. It's a shame, but it tells me he doesn't need my business and it's time to look elsewhere.