Quick to respond to our request and the crew came out and finished the job on time. We highly recommend Rogue Valley Heating, Cooling and Electric. read more

DON'T USE THESE GUYS!!! I'm extremely unhappy with them. I sent them two emails. In the second one I detailed exactly what I was unhappy with. BTW, I was quoted $150 when I told them I had the fan. I was NOT told it time & materials, I was NOT told it was $150 for 1 guy, $250 for 2. I was NOT told they markup product 50 PERCENT!!! Here's my email and their response (in quotes). Joseph Elkin josephe@rvheat.net Hello Kris - Thank you for your email below. I have tried to answer all your questions in red. Ok, so I've cooled off a bit from my previous email. Your guys were very pleasant, arrived early, did the job. "Thank you for this. We strive to treat everyone with respect and work hard to earn customers' appreciation." What I'm still really unhappy about is: * Lack of communication with ME, the homeowner, the one who made the call for service. "When you called for service you were offered a sales call to provide you with a proper quote, or T&M if you have the parts already and just want to pay for labor. You told the CSR who took your call that you have the parts needed. You chose the T&M option which is $150 per hour for one tech and $250 per hour for 2 techs plus material (marked up)." * No check in with me to see what my budget was. Was I ever asked? No. "When budget is a concern a hard number can be provided with a sales call. T&M can be the cheaper option but not always if you dont provide all of the correct material. We have most common items available on our vans and mark up that material and have it available for your convenience. If we dont have the material and have to go to the store you pay for that time." * Leaving and coming back THREE times - once to get self-tapping screws to make the fan I bought work (don't your guys carry this very common item?), second time to buy a new fan when they realized it wouldn't work, third time to buy a dryer hose. Not to mention, I would never have paid for them to drive around on my hard-earned dime to figure out where to find a new Broan fan. "When you choose T&M you need to have all the material needed or we have to go get it. In a t&m situation the owner absorbs the cost of material procurement." * I didn't care what brand it was, why they thought they had to match the brand is beyond me. Was I asked? No. "Alot of times the same brand will fit better than a different brand. My guys were just trying to get you the best option. They would have reacted the same on a hard bid (quoted) or T&M." * Then, to take even more time to NOT find a Broan and drive around to until they found a Panasonic one. I would have been happy with a cheap off-brand. Was I asked? No. "I am not sure if you were home during this, my guys said they were speaking with a gentleman on site. I believe they were trying to get back as quick as possible to get your install done. Material was supposed to be on site." * Had I been given the option to reschedule, I absolutely would have done that. Was I asked? No. "Once you have chosen the T&M option and we have blocked out time on our technician to facilitate the install, a rescheduling would send that technician home for the day or at least for that amount of time. You could have chosen this option but it sounds like whoever was directing my guys on site wanted to get it done." * Not leaving me the box, instructions, warranty card for the fan. "He will be by this afternoon. Please ask him for it. My guess would be he disposed of it in your trash can. The instructions can be found on line. As far as warranty is concerned we warranty it for 1 yr." * I still want to a copy of the receipt to see what he paid for it. "All material is marked up to an additional 50%. Ill have the office send you a receipt for your records." * Your guy had Rob give him $20 to go buy an 8' dryer hose. I'm sure they didn't use all 8', so where's the extra length? It should have been left with me. "Please ask him for it when he is there this afternoon. If he doesn't have it let me know how long of a piece you think we owe you and ill get it." * Your guy gave Rob the receipt for this item, so why not the receipt for the fan? "Receipts that go to the project have to be turned in so we can properly bill out the job. I can get you a copy." I had been quoted $150 and because anything construction/maintenance is always more than I thought, I had $250 in mind for this project. "You were quoted $150 per hour plus material. Your project took 3 times longer than it should have because you did not have the right fan parts when we arrived." Instead, I spent $741.19. Almost 3 TIMES what I anticipated. "Our flat rate to replace a basic bathroom fan is $930. This price includes a basic bathroom fan with a light and do a straight swap. Typical installs go as high as $1250. You still saved money going the t&m route even considering all of things that went wrong." "I do apologize if this install was above your budget. I would highly recommend getting 3 quotes on future installs ... read more

This is an update to my one star review concerning my air intake vents. Rogue Valley Heating,Cooling and Electrical contacted me within hours of my post. Apologies, explanations and a NO CHARGE appointment was scheduled to take care of the issue. Jacob dealt efficiently with the vent, changed my filters and washed the covers, and vacuumed insulation. Very respectful, pleasant young man, typical of this company's employees. YES, I DO RECOMMEND THIS BUSINESS!! read more

they have installed and maintained two heat pump systems for me over the last 16 years. first-class products and services. they're the only ones for me! read more

As a part of annual maintenance, Matthew and Pedro conducted a thorough inspection of my heating and cooling systems. Both technicians were clean, professional, friendly, and highly competent. They arrived on time. The inspection was thorough as every part of both systems were tested and rated (with the appropriate instrument). In the end, Matthew and Pedro shared a report with pictures of all the parts and their subsequent ratings. They went over the entire report with me in an understandable manner. I have been using RVHC&E for well over ten years and have never been disappointed. I highly recommend this company. read more

Great group of people. I had a underground tank installed and in and out in one day with new pumps installed. Will always use them, highly recommend them to everyone. read more

Very easy company to work with to replace our existing heater with a heat pump. They were knowledgeable and helpful. They did an excellent job installing and making sure everything worked correctly before leaving. There was nothing to pick up after they left as they left all areas they worked in as clean, if not cleaner, than it was when they started. I would wholeheartedly recommend this company. A #1 choice! read more

Beware the $99 spring maintenance service special....mine ended up costing $1328.00. As the "technician" was doing the routine maintenance the unit mysteriously shorted out the mother board and thermostat....after replacing 2 motherboards and 2 thermostats $1328.00 and 4 weeks later the unit was working just as it had done before initial service call. As I said beware. read more

They are a good company. We beat the price elsewhere, but I highly recommend their work.

This is an update to a review posted several days ago. Rogue Valley HVAC has responded quickly to my concerns and has fully satisfied me adequately and professionally. Their attitude towards customer service was remarkable and unexpected. I appreciate their extraordinary effort to come to my residence to resolve outstanding issues. In light of this customer service attitude and technical competence, I can recommend this contractor for any HVAC needs. I thank them in restoring confidence in using their services. read more

Rogue Valley Heating, Cooling & Electrical - $16.77 capacitor cost to replace was $429 from Rogue Valley HVAC!!!! - Heating & Air Conditioning/HVAC Near Me - Grants Pass, Oregon

Rogue Valley Heating answered my request for help very quickly. They sent a technician, David MJr, that evening to diagnose my problem and provide solutions for the heating system. David was very pleasant and helpful and I am looking forward to working with him again. read more

Our system died on Monday the 28th after the 5th power outage in July. We called RV Heating and Cooling after hours and got an immediate response that night. That same evening Mario came out to diagnose our problem. Austin was there within an hour to offer a solution. In less than 2 days they installed a brand new system! We are so happy with the service, the technician's precise and careful installation, the follow up and the assurance that we will have satisfaction and continued comfort. David, Rico, Alex, Taylor, Justin, Greta in the office, et. al., were so wonderful! (Wish I could remember everyone's name!). Thank you for rescuing us in this heat and installing a much better system that should last for years. We definitely recommend RV Heating and Cooing! read more

Top notch service, communication, friendliness and knowledge. Couldn't be happier. Highly recommend!

Rogue Valley Heating and Air are thieves who take advantage of the elderly by charging exorbitant prices and they will charge for services that they did not render as well! read more

For a special deal of $99.00 they will come out and find something wrong with your unit. They don't service it. They just diagnose issues. They wanted to charge us over $300.00 for our "bad" condenser. A condenser either works or it doesn't. We can do it ourselves for around $30.00. Be very careful. I will NEVER use them again. read more

The guy who came and did our maintence checkup was great! We have the ductless units and we love it! We only want Justin Hadley to come back next year! Excellent worker!! read more

My heat pump went out when it was 101º yesterday here in Cave Junction. After hours, I gave Rogue Valley a call which was promptly directed to a local service guy willing to come to my place last night. I declined that offer and said the morning would be fine. 7:30 this morning, I received a call from Rogue Valley that a service person nearby would be notified. Within minuted, I received a call from Nick, who was located in Eagle Point. He said he would be here within an hour. He was indeed. Very pleasant person whom I liked right away, because he liked my dog. Nick diagnosed the problem almost right away, had the part in his truck and the problem was fixed. My heat pump is pumping cold air again on another 100º+ degree day. The cost was reasonable and the service prompt and professional. I highly recommend Nick and Rogue Valley Heating & Air, and so does my little dog. read more

jace was very skilled in what he was doing. he took one look and knew what the problem was. very nice young man. and told us of all the maintenance plans.. we were very pleased with him.... read more

I highly recommend these guys. They're out here today finishing up a total HVAC job. I can't thank them enough, especially in the heat this week. They're getting the job done. Very competitive pricing. read more

Rogue Valley Heating, Cooling & Electrical - Very clean service vehicles - Heating & Air Conditioning/HVAC Near Me - Grants Pass, Oregon

Great service. Brent did a comprehensive review of the house before providing a quote and brought up potential concerns/improvements. Work was done professionally and on time. Heating has been great - super even thanks to their suggestions on ducts and the combination system. Best heat i have had in my life. Highly recommend! read more

This is a correction on a post I put in here last week. Rogue Valley Heating and Air DID leave a message on my phone! (It is an OLD phone and doesn't tell me when I have messages) and Nik arrived promptly at 8 AM after he called this morning (5/13/24), and told me they had left a message that they would be here at 8 AM. I found the message on my phone! He is here, has diagnosed the problem, found where it is and is fixing it now. Great service! read more

I received the most ridiculous estimate for a 5 ton HVAC split system for $25,000 from Rogue Valley Heating and Air. I also received three other quotes for half the cost. read more

Rogue Valley Heating and Air has come through for me a few times now and I believe I owe them a review as a thank you. I have a project all the way out in Fort Klamath, nearly 2 hours from Grants Pass and they came out to help me with the electrical twice. Their follow-through and delivery on promises are high. When I disagreed with the electrician(who was extremely professional) I was able to speak with Paxton who also immediately agreed to resolve my issue to my satisfaction right away. I was impressed with their commitment to excellence and follow-through. I will be recommending them moving forward. read more

Nik H. was FANTASTIC .....great people skills, respectful, knowledgeable, thorough, efficient, friendly..... I will definitely request him in the future! He is definitely an ASSET to your team! read more

If you're looking for an HVAC co. with not only well-trained techs, but along with that a positive attitude which begins with the initial call on through the service. I highly recommend RVH& A. The tech, Rusty, explained everything that he checked. He was professional & personable. I was impressed enough to sign up for their maintenance program. A+ rating. read more

While I felt I was overcharged for the issue, the company did honor a coupon for the service, and that was much appreciated.

Rusty was our service technician He was absolutely amazing definitely recommend him 10 Stars service

What happened when this company?!! Previous good reviews and service , not anymore! Don't expect a phone call if there is an issue. Wait for expected time of arrival, no call or show up!! read more

I can't applaud this business enough. Hit on all marks. They were timely, efficient, very thorough, reasonable and most importantly, didn't break any of my plants!Seriously, I don't think we've ever worked with a team that took such pride in their work. They came back to check the system and ensure we were well schooled in its operation and maintenance. They completely upgraded a 20 year old heating and air conditioning system- in 2 days!!!! The only remaining evidence that they were even here is a very comfortable climate in my house. 5 stars to these guys!!!! read more

We called Rogue Valley H&A for the installation of a new install heat pump. Reception was very courteous and helpful and got us scheduled right away with a consultation. After a lot of research we knew beforehand the system we wanted (Carrier Infinity). Austin and Paxton came out to assess and bid the job; both were extremely knowledgeable and professional. We had a bid within hours, fully explained and signed the contract. Work commenced within two weeks (an electrician had to be contacted as well, which RVH&A arranged) and the job was completed in two days by highly skilled (and very nice) Jeremy and Bill. From first contact to up-and-running took all of about three weeks, which I find amazing inasmuch as it was in prime busy August. We could not be happier with the Carrier unit and who we chose to install it. Grade A+ all the way around! read more

It was Father's Day and my air-conditioning went out. I called Eric in a panic because I was recuperating from my surgery and needed to be home. He came out in one hour, had the part for the unit and fixed it and within two hours everything was running perfectly. I highly recomme heating and air conditioning for your heating and air-conditioning needs. Their the BEST!!! read more

Rich, Chris and Chris did an amazing job installing our units. Job well done guys!! We appreciate you very much!! Thank you!!

The Rogue Valley Heating and Air installation team was on time, finished early, was informative, and very personable. Five stars from start to finish. Miles K read more

Rich is wonderful! He came out and had us fixed up in minutes. He was very professional, helpful and explained everything he was doing. I was so impressed by Rich, that I signed up for their service program. Great job Rich! read more

I'd love to rate them higher. Like seriously, who wouldn't want your ac working in July in southern Oregon when you have family visiting and a baby who Is cranky and had several heat rashes during June and July??! We've been waiting well over a month between a couple Service calls. It was 83 today in my house today at 7 pm while it was 79 outside. I wake daily to open everything and turn on box fans(like you do back in the ol days without ac?!). This is the 3rd or 4th time we've dealt with them and they made an appointment for over a week out. We need a new unit, wait no, it's been sabotaged, or hold up? It needs more insulation, piping and coolant. No... you are crap and your Nickle and diming your customers. Not only that? I probably should have just kept my mouth shut and maybe they would have fixed it like they said the first two time. My bad! Your employee is a sexist jerk. Go elsewhere. If your a homeowner who rents, they will make you think your tenant is an idiot and charge you for several visits. If your a tenant, do your part and stand down...especially if your a woman. Especially if it's Richard.... otherwise you too, may have to deal with well over a month of a Ac unit that freezes several times a day no matter how much you baby it or how high you set the temp. What a joke... read more

We had 3 companies give us estimates on new furnace, Air conditioner and air purifier. We are so happy we chose Rogue Valley heating & air. They were professional and courteous. The install went exactly as they promised and they cleaned up after the job. They did all the paperwork for any rebates. A few days after the installation they came back to make sure we were happy and had no questions about our new system and smart thermostat. Very happy with the whole experience. If I could give them more stars, I would. read more

Audrey P., I agree wholeheartedly with you. Buyer beware of this company. If you are a woman rental owner, call yourself a company that's not all talk. Rich is such a smooth talker, it's no wonder he's the service manager., he could charm a cobra. Maybe 1 day he'll wake up. Older heating tech thinks Women will believe all his lies, when he just doesn't do anything; GET REAL. Wake up and smell the coffee. As I drove up, he's walking back and forth on the roof, not doing a thing. And you think I'm gonna give you my business? The heating system NEVER came on when renter turned the heater on. as Tech said. It didn't click, or anything. If the heater door actually blew off the unit from the flame, why wasn't the white caulk black? Oh, I know, the flames went around the caulk. Yeah. I watched you put the screws into your blue left hand hoodie pocket that coincidently was empty after you came out of your work van. All you women out there that run into businesses that take advantage of you with fraudulent actions and words; contact OR district attorney. They keep businesses honest. It's a toll free number. I hope companies like this 1 really get a double dose of what greed does to people running businesses like these. These people eat, drink, sleep, $$$. It's a filthy disease; it takes your heart, soul, eats you up alive, while these greeds idolize $$$$$; always wanting more, more, more. Just like drugs, satan's gotcha! Enjoy you're wicked, greedy life without my business! read more

Recently had a new heat pump system installed when our old system ran out of irreplaceable Freon. The new system was installed on time and works wonderfully. The temperature is more comfortably maintained without cold drafts and it operates with much less noise. We are very satisfied! read more

After spending close to 7000. (3 weeks ago) on a new heat pump system with this company, I tried to get them back to check the vent system, which is something Jim the salesman said they would do, and help us set up the online system control. Apparently once you pay for your system there is no completion of the entire job. Our registers are still venting cold air when the pump system is not running, and we are working thru the online set up ourselves. I've yet to hear back from anyone..... let the consumer beware with this company! read more

Excellent customer service from the office to the field technician. They were there with the fix on the day I called and ordered a part which they installed the following day. Very good communication from the technician. read more