Richard showed personal interest with my concerns. He sacrificed leaving town early on a Saturday…read moremorning- just to assist me. You see, my car broke down twice on HWY 27N this morning. Richard was the one who responded to my tow request, and helped me to remain calm. I truly feel that meeting Richard was a blessing and an answer to my prayers. It is rare to find someone who practices the "Golden Rule" ("to treat others the way you want them to treat you"). Thank you Richard for showing me kindness and validating my concerns. May you and your family continue to be blessed for showing genuine compassion.

-- Reputation is everything! -…read more I retired in this tiny town just over ten years ago and here are the things I hear about these fine folks- "God forbid if I ever needed another tow, I would call Macklin." "His employees are more friendly than the other shops in town." "I can get what I want done without that horrible upselling I get from other shops." "His prices are really fair." I could go on! Arriving- They are just off US Route 27 Southbound, very near all the Avon Park fast food places. If it's busy, park over to the left of the building. Ambience- The business has posted great photos, so I won't reinvent the wheel. The waiting room is basic and clean and most importantly, the chairs are comfortable. Customer Service- Solid as a rock! I blame the owner for his excellent hiring skills! Towing- 24/7, 365 days a year! Even if you're an impaired driver on New Year's Eve, these are your guys! Check their map on Yelp for the area they cover. Services- If it grinds or squeals or thunks or just plain fails, these guys will figure it out. Of course, they do regular service every X thousand miles. You know the deal. Pricing & Value- I'm like most folks. If I get something done, I will mention the price to my friends and neighbors to compare. Every time I smile! Conclusion- In my opinion, your chances of having a fine experience here are very high.

- 10 Star Steller service! -…read more Sooo, I'm in my MickyD's parking lot sipping on my 99-cent breakfast Iced Coffee and my car battery died! As this is a PG rated review, "Oh crap!" I needed a new battery. Customer Service- I called these fine folks, and a very nice employee told me that the owner Matt would be there to help me within 15 minutes! That's right, the owner of a business that's been in operation since 1958 was coming to help! He showed up in less than 15 minutes, jumped my car within seconds, and explained where and how to park my car at his place. Very efficient staff checked me in and took my keys. Ambience- I plunked myself down in a comfortable chair and noticed the very nice couch and flat-screen tv. Within minutes Matt came out and quoted a fair price and said it would be done quickly. Rest Rooms- At one point I headed for the restrooms and laughed out loud and the sign on each door! See my picture. Now I know why the men's room was eat-off-the-floor spotless! I didn't check the lady's room as I didn't want to deal with the screaming that would ensue! Wait Time- In less than 45 minutes my name was called, and I was out the door. That is nothing less than spectacular! My tire pressure light had lit up recently and I noticed that they took care of it without asking. Nice! Conclusion- What I experienced was a Master Class in customer service and professionalism. Ten (10) Stars is not enough!

Nervous about tomorrow. Probably won't show…read more Was recommended by a friend and after what happened he is looking to move his business as his daughter was not acknowledged just like me. Walked in with one gentleman at the counter and 3 people behind the counter. Stood there for a couple minutes and the lady asked if I had an appointment, I said no I was hoping to make one and she turned away and went to her computer. I was taken back. Customer sneezed and everyone said bless you and I said "sorry, I don't have the credentials." (Got a laugh from everyone) Stood there another 5 minutes after the only other customer went to sit down. Then I went and sat down. More people came in and I started openly asking who their best competitor is as I've been here for 15 minutes and haven't been helped. Scared me that no one had any recommendations. Then lo and behold I was pointed at and called on. Felt like the price is right and ran to the counter. Asked them who their competitors were as I'm not sure I have confidence that this is the right place for me. They all looked and the lady looked at me and said I didn't know you needed to make an appointment and I said yeah. When you asked I said "no I don't have one but would like to make one" and you walked away. Great costumer service. She was apologetic. But the first impression and confirmation from what my buddy experienced was done. I chose a tire and set up an appointment for an alignment and rotate of tires. But I'm scared if their workmanship is twice as good as their front office staff I would be lucky to have 30% of the lug nuts even on the vehicle when I pick it up. What would you do? I really want to use a local small business. But wow, just wow. I expect this kind of treatment from Firestone or discount tire. Not a locally owned business. And people wonder why local businesses fail.

by far the most honest shop family owned and operated I've been watching them on YouTube they are…read morevery honest and don't take shortcuts they're true mechanics not hacks

Drayton was very professional and provided a very detailed service completing a headlight…read morerestoration. I was very pleased with the results.

Ok. Wife and I stopped in August 15, 2025. Her 19 Traverse AC just stopped working. August and…read moreFlorida not exactly great time with no AC. Because of time we had to set appointment. We take it back Monday. We will see. I post this because the lady in the office was very pleasant and knowledgeable. I knew we weren't dealing with "warm body" to answer the phone. I also had a side question about my truck. She was going to check with mechanics to see if issue can be resolved. Until next week. Ron

They did a great job installing my new 33X12.5 by 20 tires on my 20X10 wheels. And since then had…read moremany other upgrades installed and looking forward to many more upgrades in the future.

Not the glamorous place but good honest work. Got me right…read morein and saved me a lot of money.

Jesse got us right in and fixed within an hour.We were out of state,and didn't know where to go to…read moreget brake caliper replaced.Would highly recommend to anyone-local-or traveling!!!! Thanks again!!! Chris + Joyce Koenig Indiana

So this is a bit of a different review and this is from the "Receiver" of the car vs the customer…read morewho requested the tow. A good friend needed a starter and her car was stuck 45 minutes south. Elier was great, he was able to get to the car faster than the owner of the car and pulled it out of a tough parking space by himself. Elier delivered the car quickly and impressed me with not only his professionalism but his ability to back the car up between two cars, heck he was better at backing up a car on a wrecker than I am at driving a car. I can't say enough good things about this company.

Great and reliable service. Affordable price. Very professional and willing to help you out. Highly…read morerecommended.

"Who the hell are these guys," I exclaimed! I was watching the renovation of a long vacant gas…read morestation and they finally put up the company affiliation. I had never heard of them before. A quick internet search told me the next closest location was Daytona Beach over 130 miles away. How they choose teeny tiny Avon Park is a mystery! They finally opened and they seem to be your typical gas/convenience store combo with an emphasis on pleasant employees, * Being new, everything is spotless. * They have a great location with entrances on Route 27 North and Main St., Avon Park. * They are matching the lowest gas prices around. * The pumps have the appropriate bells and whistles. * The store has beer, ice, an ATM and all the other usual stuff. * My first impressions of the employees is that they are especially pleasant which is always a good thing. Of course, being new, they are trying their hardest to make a good impression. We'll see how they age!

if you, my nephew car would not stay running so we contacted this company here and after everything…read morewas and done, he charged my nephew $2000 for a CV joints, control, arms, and tire not why the car would not stay running I continue to ask him, what did you fix on the car why it would not stay running he spark plug and tuneup. I said that does not cost $2000 and so he says well I told him he needed joints and all these other things so he told me to fix it and I said, sir, that was not what the car came in therefore and you should have it came in not all these extras so buy your beware because you'd send your car over they'll find any and everything to fix and overcharge you for it so beware company is shady.

My family has trusted Ray and his crew to take care of all our vehicle maintenance and repair needs…read morefor as long as I can remember. They even helped rebuild my fathers engine, transmission, and frame in his antique truck. They're hard working, christian people who are always honest and never hesitate to recommend solutions, especially if it can save you a buck or two. Will continue to use these guys for years to come and would recommend them to anybody in need of quality service in the greater Bartow and Polk County area. Sincerely, Brad Clark