It's the apocalypse! That's what it feels like when your auto AC dies in Florida and that's what…read morehappened to me! They have a great reputation for this kind of work so off I went. Arriving- They are just off US Route 27 on West Main Street and super easy to find. Their parking lot is big enough to handle the load. Pro Tip- If your work is going to take a while, use Yelp and you'll discover that you can easily walk to at least three places to grab a bite. Ambience- This is an older building, but they keep it in nice condition. The waiting area is better than most with plenty of coffee and bottled water. A nice flat screen. The men's restroom is spotless. I can't tell you about the woman's restroom as I wanted to avoid all the yelling and screaming that would ensue! Pro Tip- There is decent password protected Wi-Fi and also a Xfinity Hot Spot. Outlets for a charger are a little tricky. Customer Service- Everyone that touched me was universally pleasant and courteous. There was a little confusion between my car and another and I received multiple genuine apologies and a nice discount on my bill. They are very popular and with that comes they are extremely busy. When you go here it will help if you think of it as two places. A tire shop and a mechanics shop. They sell a ton of tires and move customers in and out with efficiency. While I was there, tire customers were waiting about 45 minutes for their turn in a bay. If you need a mechanic as I did, make an appointment. If needed, they will accommodate you with a ride home or even to a local watering hole! The Work- Always top notch for me. I have a ton of friends that swear by them! Their pricing always seems to be fair. In this town they are the first stop for many folks if you need tires or a mechanic. Conclusion- If you need tires, they are a solid choice. They are also great if you need a mechanic, but you may need to wait a bit as they are a victim of their own success!

Staff was very nice. Took a long time to get the problem fixed but the job was done right. If I…read morepay with credit card there's 3% fee which I think is ridiculous. You're already spending $500 and more. They should tell ahead of time about the fee. I would have brought cash. They did wave my 3% fee.

- 10 Star Steller service! -…read more Sooo, I'm in my MickyD's parking lot sipping on my 99-cent breakfast Iced Coffee and my car battery died! As this is a PG rated review, "Oh crap!" I needed a new battery. Customer Service- I called these fine folks, and a very nice employee told me that the owner Matt would be there to help me within 15 minutes! That's right, the owner of a business that's been in operation since 1958 was coming to help! He showed up in less than 15 minutes, jumped my car within seconds, and explained where and how to park my car at his place. Very efficient staff checked me in and took my keys. Ambience- I plunked myself down in a comfortable chair and noticed the very nice couch and flat-screen tv. Within minutes Matt came out and quoted a fair price and said it would be done quickly. Rest Rooms- At one point I headed for the restrooms and laughed out loud and the sign on each door! See my picture. Now I know why the men's room was eat-off-the-floor spotless! I didn't check the lady's room as I didn't want to deal with the screaming that would ensue! Wait Time- In less than 45 minutes my name was called, and I was out the door. That is nothing less than spectacular! My tire pressure light had lit up recently and I noticed that they took care of it without asking. Nice! Conclusion- What I experienced was a Master Class in customer service and professionalism. Ten (10) Stars is not enough!

Nervous about tomorrow. Probably won't show…read more Was recommended by a friend and after what happened he is looking to move his business as his daughter was not acknowledged just like me. Walked in with one gentleman at the counter and 3 people behind the counter. Stood there for a couple minutes and the lady asked if I had an appointment, I said no I was hoping to make one and she turned away and went to her computer. I was taken back. Customer sneezed and everyone said bless you and I said "sorry, I don't have the credentials." (Got a laugh from everyone) Stood there another 5 minutes after the only other customer went to sit down. Then I went and sat down. More people came in and I started openly asking who their best competitor is as I've been here for 15 minutes and haven't been helped. Scared me that no one had any recommendations. Then lo and behold I was pointed at and called on. Felt like the price is right and ran to the counter. Asked them who their competitors were as I'm not sure I have confidence that this is the right place for me. They all looked and the lady looked at me and said I didn't know you needed to make an appointment and I said yeah. When you asked I said "no I don't have one but would like to make one" and you walked away. Great costumer service. She was apologetic. But the first impression and confirmation from what my buddy experienced was done. I chose a tire and set up an appointment for an alignment and rotate of tires. But I'm scared if their workmanship is twice as good as their front office staff I would be lucky to have 30% of the lug nuts even on the vehicle when I pick it up. What would you do? I really want to use a local small business. But wow, just wow. I expect this kind of treatment from Firestone or discount tire. Not a locally owned business. And people wonder why local businesses fail.

- Excellent Service Center! -…read more There are times when dealership service is a must but most of the time, I find this place must faster and less expensive! Although owned by Ford, this excellent chain services all makes and models. They are a huge step up from your typical oil change place. These guys do tires, batteries coolant, brakes, steering issues and even some sensors. I'm sure I've missed some stuff! Arriving- The are on US Route 27 South and parking is easy. They are in front of Walmart so it's simple to grab a snack if necessary. Appointments are not necessary but strongly encouraged to avoid a wait. They can be made online. This visit I was taken in right on time! Ambience- A beautiful waiting room with huge windows into the bays so you can watch them work on your car. Spotless restrooms. Customer Service- I've never had a problem. They always take the time to explain everything clearly. For this visit I needed an oil change which comes with free tire rotation. I also had a "Check Engine" light on. The light turned out to be a sensor which just needed a quick cleaning. Oil change and tire rotation were normal. As usual they checked everything and explained it all. I was in and out in about 75 minutes and $75 with a smile on my face! I've been using these folks since they opened about 8 years ago and keep coming back for the always professional and friendly experience!

I had a flat and wanted to replace all four tires . Never been here before but was getting my truck…read morewashed next door and decided to stop over. JR looked at my tires on my 2016 Canyon with 27000 miles. Tires were made in 2015 so it was time to change. They did not have the tires in wanted so he ordered them. Called two days later and i made an appointment. They dropped me off and picked me up when they were finished from where i needed to be. Service was fast, professional and very pleasant . Price of the tires i wanted was very reasonable, not sure why the negative reviews, i was very satisfied and will use them again.

I was trying to help out a friend. She was in need of some used tires for her aging car and was…read moredeathly afraid of the negotiations! I tried to get her to come with me, but she refused so off I went. I'm not a used tire guy but in my little town this place is famous for them and the friendliness of the proprietor. It was one of the easiest transactions I'd had in a long while! The tires were in stock, the price incredibly fair and the owner, Pat, was indeed very friendly! The tires were mounted, and I was in and out in about 70 minutes. So, what did I do? I had a long 90-minute lunch. I then returned my friend's car and spun this great completely fictional story. The negotiations were grueling. I lost a pint of blood hammering out the price! I was completely exhausted and needed a nap. So, what did I get? A kiss on the cheek! Oh well! If you are in my neighborhood and are a used tire kind of person, this is your place!

A friend of mine took me with her when she was in need of something to do with one of her tires…read moreand it's not in a very nice looking area and can't be seen from highway 27, but the man there did her a solid and didn't charge her the store or dealership price. This was a few years ago. I don't know how the business has changed since the last time I visited, it was a good enough first experience to write this review with honesty and human reality of a face ti face fact based experience artificial in can't replicate

I had an appointment to have a tire checked that has a slow leak. I took my car in for the…read moreappointed time and was told I'd be texted when it was finished. An hour and forty-five minutes later I had not received a text. I went back to the auto center. I could see my car outside that had been moved, so I assumed it was ready. I waited about 10 minutes for someone to acknowledge me. Finally, the guy waited on me. After a few more minutes he returns and tells me my car has not even been seen. I was not happy and I let him know. He told me he was in charge, apologized, and said he'd meet me there tomorrow early. I kinda felt sorry for him since he was the only one there and he was being as nice as possible, considering the circumstances.