I switched from a local optometrist to doctor yellen! It…read morewas comparing apples to oranges. Doctor yellen was so compassionate, caring and very helpful. We ended up changing my contact lens prescription because she felt it wasn't the right one for myself. Lots of things were discuss that will never discussed at my old optometrist office. I felt like I was at home. Her staff was amazing! If you are looking for professional eye care, this is the place to go! No waiting 2 hours to get in-and-out of the office. No surprise hidden fees. She cares about Patient. Love her. Thankyou

The way all Dr's should treat you -- caring, comprehensive, spends as much time with you as…read morenecessary, you never feel rushed or "just a number". Eye corrections in my new glasses were perfect, frame selection was great, folks up front helping with the fitting were very friendly. Very pleasant experience.

Dr Valentine is a very caring and kind man. He does run behind schedule. Last time I went I filled…read moremy prescription there. Unfortunately the floor was coming up towards me and I could not see with the new script. The person who fit me to a frame said the glasses were fine. I checked with Dr Valentine and it turns out the prescription glass lenses were put in UPSIDE DOWN. I was told it would take weeks to fix! Why? Cant a person just turn the lenses right side up. I would go to the Dr Valentine but get your script filled someplace else. Anyplace but here.

Dr. Christian E. Iyore with Valentine Eye Care had treated me in the past, then again during the…read moresummer of 2024. I was there to get a simple eye exam and a prescription for my eyeglasses. Dr. Iyore wanted to talk about dry eye treatment and he used all my appointment time to push his agenda. I signed a form saying no to the $39 dry eye scan and he ended up running this anyway. Dr. Iyore said he wasn't going to charge me - as though that made it alright. I left this appointment so confused about whether I needed progressives or reading glasses. My health insurance provided me coverage for up to six visits. I made a follow up appointment and specifically asked to speak with Dr. Iyore about my eyeglass rx. I arrived and was informed that since I wasn't there for dry eye treatment, the staff could help me. Dr. Iyore actually gave me a small wave while this conversation was happening in the lobby. I did not wave back! His staff wasn't helpful. I was about to start a new job so I would have bought whatever eyeglasses I needed and multiple pairs, regardless of insurance. I made an appointment with Dr. Valentine on 8/23/2024, hoping to ask questions and leave with a better feeling. I had met him once before and thought that would help. But he was cross, impatient and rude. He was so rude. He prescribed me bifocals, which the office never bothered to order. Like Dr. Iyore, Dr. Valentine just wanted me to sign up for the dry eye treatment. All I wanted was to feel good about my eyeglasses. As it stands, I don't have the right combination of glasses and my eyes hurt. I spent a lot of time trying to get their help. Altogether, I drove to their office for three appointments. Before that, I drove over another time because they didn't have my insurance in place. I would try another office. This office thinks they know what they're doing and they might if they listened to patients. They are too focused on their dry eye treatment. They also think their staff is capable of tending to technical patient questions and that's not always true. It's easier to help your patients and that comes from connecting and repeating things sometimes. I hope another office moves in the Leominster area.

Having been a patient for over 30 years, I was disappointed with the results and dismissal of my…read moresymptoms following cataract surgery. It was recommended that I continue to treat for all of the new conditions which arose following cataract surgery. Following surgery, I was informed that there could be a 25% chance of scar tissue . The scar tissue was diagnosed in both eyes which required additional laser procedures with more out of pocket expenses incurred. It was then suggested that I see a specialist for dry eye and continue to be monitored for "detached retina" due to my previous nearsightedness. Not sure the treatment, visits or additional out of pocket expenses would of ever ended based on their in ability to discuss the medical bill charges with knowledge. Numerous times when inhouse , I suggested the staff use better discretion when securing patient's information face to face and while speaking aloud on the phone since HIPAA was a concern. Nothing every changed, so it's time now for me to make a change. Find another specialist that doesn't see 49 patients per day.

How are you supposed to make an appointment when the answering service won't pick up the call?…read moreWe've called 8 times today, 4 times yesterday.. someone have any answers other than having to take time off from work to drive there and MAYBE walk in to make an appointment!

Now that Drs Mooney and Bettencourt have retired, Dr Quang is the only doctor...if you can get a…read morereasonable appointment. Routine eye exams are usually three, sometimes four months out. Other places I have called can get you in about a month, month and a half which is what I would expect. Dr Quang is very nice and I have seen him the last few years, but I have reservations. I was having issues reading with single Rx contacts which I use for distance. Without contacts or glasses I can read well. He saw my issue as: middle-aged, "can't read with contacts made for distance", must be presbyopia. He suggested multifocal contacts (MFCs). They were awful. Double vision, can't focus, unclear vision near or far. Rx was tweaked and new brand tried. Same issues but not as intense. After about two months wearing them everyday, my eyes and brain adjusted but the MFCs still weren't great. In late 2024 I went in for my annual. Rx changed very slightly as always and an Optoscan showed no issues. I raised my concerns about the MFCs and restated that I can read well without eyewear; distance is more my concern, but I want to use contacts. Single Rx contacts for distance are great, but they don't do well for close distance hence MFCs. I wasn't sold MFCs are the solution for me. When I proved to him I can read without eye wear/contacts, he seemed to be out of options since the middle-aged, "can't read with contacts made for distance", must be presbyopia box didn't fit me. He referred me to an ophthalmologist in Worcester which ended up being a terrible experience (long story). I left there with the resolution of: "It's the MFCs. They are awful." I decided to research a different eye care provider rather than go back to Leominster Family Eyecare (the new name) given it takes forever to get an appointment and the quality of care isn't as high as it used to be.

I've been going here for over 30 years but sadly it's gone down hill since the original days of Dr…read moreRicutti to the point I think I'm done. They closed the office without warning and didn't bother to let patients know so I drove 45 min each way for nothing. This is the level of care for their patients this has come to.

Excellent care. Office always professional and welcoming. They do their best to schedule appts that…read moreare urgent as well as regular followups. Dr Baum is great, he and his staff are the best!

I don't reccommend this office. The front desk person was doing something and took a while to…read moreacknowledge me, this was my first time. My appointment was 3pm. I was told to come in early and it is 3:20. Again, I'm the only one here at the office. I heard my name mention to another front desk about me being here for 3 appointment. But she didn't attempt to go back and find out when I'm going to be seen. Unprofessional!

From the owner: We provide quality and personalize eyecare and eyewear. Also provide laser vision correction…read moreevaluations and referrals. All designs and brands of contact lenses are dispensed. Proud of our professional and friendly staff.

Avoid this doctor's office if possible. They do not take patient concerns seriously and cancel…read moreappointments without notice. I was referred to Dr. Nisarg Chhaya, MD, and scheduled to see Dr. Aaron Fay on October 20, 2025. When I called to check for earlier availability due to my worsening vision, I was shocked to learn that my appointment had been cancelled without my consent and pushed to December 9. This behavior is egregious, irresponsible, and disrespectful. It shows poor communication and lack of professionalism. Patients deserve better care, transparency, and accountability.

Staff wasn't friendly, assistants and doctors were not confident, had personality questions on the…read morequestionnaire about how much of a perfectionist the patient is. When I asked about this, they told me perfectionists don't do well with Lasik. I was not the only one who was upset by the customer service- one lady walked out saying that it had gone downhill. I almost left halfway through the appointment. The lasik is cheap because they don't cover prescription or touch up if needed. You also have to drive 1.5 hrs + to another office for the procedure. I highly suggest paying a bit more and going elsewhere. I'm not usually picky when it comes to minor things or events, I'm not even sure I've written a Yelp review before, but when dealing with my eyesight and SURGERY, I expect a lot more.

If I could give a zero I would horrible customer service does not take responsibility. submitted my…read moreprescription waited over a month no response when I inquired they stated they text my phone and oh it went to spam. You're treated well if you're from Gardner if you know you know

I gave it two stars because of a young female doctor who is really nice. I expect to make an…read moreappointment and not wait for more than 10 minutes, tops. Here, you have to wait for about an hour. Too many patients for a small group of workers. They seem to be monopolizing Leominster, Gardner and surrounding areas. I drive 45 minutes down south of Massachusetts instead of coming here, a luxury I can afford. My heart goes to those that unfortunetly are "stuck" with them due to insurance, limited transport or personal circumstances. Go elsewhere if you can do so.