I really wanted to like this cleaning company, especially because they present themselves well with…read morebrochures, business cards, appointment confirmations, and text reminders. Unfortunately, the actual cleaning did not match the polished presentation. I hired this company for a deep clean, and the service did not match what was written in the contract. Several areas, like the laundry room, which were specifically included in the contract, were skipped entirely. When I asked them to come back to complete the work they had already been paid for, they told me it would be a "second phase" and would require additional payment. There was never an agreement about "phases", and it is not reasonable to charge extra for work that was already included in the original contract. They also skipped the copper sink completely. Their explanation was that there was a dish in the sink. We were home the entire time, and they could have simply asked us to move it. That alone demonstrates the level of effort and communication they were willing to put in. Cleaning products were used that were not appropriate for the materials in my home. Clorox wipes were used on surfaces that require specific cleaners, which explains why stains and buildup remained afterward. It felt rushed and not thoughtful. The team was friendly, but the quality of the work and the refusal to honor the original agreement were very disappointing. I paid for a deep clean, not a partial job with surprise "phases" added afterward. If you need a true deep clean or someone who understands how to care for different materials, this is not the company I would recommend. This experience taught me that a professional marketing appearance does not always equal professional results.

Very responsive and helpful still just getting quotes but they respond and even offer options I…read moredidn't think about

We are long term clients of Maid in Brazil. What can I say?!?? They are simply outstanding. The…read morecommunication, the quality of service, the value and the warm personalities of the folks that service our home are all simply industry leading. Complete trust in them to take care of our home with an extreme level of care. Cannot recommend them enough. AAA+++

They got me in super fast when I needed a cleaning quick. Top notch job and very professional.read more

Just had them clean out a house before listing. Ryan had a crew of 4 people there for 6 hours and…read morethey did a great job. Attention to detail, meticulous work and the house looked fantastic. Appliances look like new and carpets looked great. Made me fell a whole lot better about listing this property. Price for 24 hours of cleaning service was very reasonable. I typically don't do surveys or reviews but this one deserved one. A+ service! Brian Donohue - Realtor - Coldwell Banker Sea Coast Advantage

From the owner: RW Housing LLC provides trusted, detail-oriented home cleaning services in Wilmington, NC and…read moresurrounding areas. We specialize in move-in/move-out cleanings, deep cleans, and routine maintenance, always focusing on thoroughness and reliability. Our mission is to create healthier, more comfortable living spaces while saving you time and stress. Let us handle the dirty work—so you can enjoy a spotless home.

I recently got a Yelp DM from Nathan, owner of Eloise's. Customer service goes a long way with me…read moreand the fact that he reached out with generous options to make things right based on my imperfect experience was highly impressive. I don't feel like I can change my star rating currently since the service itself is what I rated but if I needed a cleaner again, I'd certainly consider them based on their customer service efforts.

Looking for the best way to throw your money down the drain and not get anything out of it?…read more Hire these cleaners! They do such a great job you'd never know they were there! Truly the house will look just as dirty as it did before you paid them to clean it. This is the WORST CLEANING COMPANY IN WILMINGTON!! As someone who loves to recommend companies to all of my friends and family. Let me save you time and money and just completely avoid Eloise cleaning services. Trust me you won't regret it. I'm so beyond disappointed with them it's unbelievable how they are still operating.

If you need a Top-shelf cleaning service call BB's Cleaning and More, LLC…read more A few things to know about this company: 1. Honest 2. Professional 3. Timely 4. Great attention to detail 5. Strong customer service mindset This a great service company you must call for any type of cleaning. Very Happy Customers, Ken & Jane Elliott

We're Octogenarians who needed assistance , BBs was the…read moreanswer. Jamikka and crew are relentless in making sure her customer is more than just satisfied, she wants you Happy with the results. We are the cleanest we've been since move in our brand new house nearly 29 years ago.

Reserved a day to have my place cleaned, they gave away my slot without a phone call…read more Unaccommodating and poor customer service. Would not recommend

Marie and Yanet arrived with smiles,positive attitude, energy, cleaned efficiently and thoroughly…read morehigh,low,tile floors,under tables.Excellent!

I contacted Sindy to clean our post construction home . She was prompt and very professional. Sindy…read moreand her team exceeded our expectations. She transformed our home and it looks amazing. She is worth the cost . I'll definitely use her again . Great job

I had a very dirty apartment, and now it's very clean. That is my highest recommendation. There…read morewere some stubborn stains in the tub I had to finish cleaning myself, but they took a lot of heavy scrubbing with harsh chemicals to get the remnants. Otherwise, I was amazed how the cleaners covered everything and pretty quickly, too. They cleaned things I didn't even know I had. The price was unbeatable in this marketplace.