Spencer's is hands down the best auto repair shop I've ever dealt with. They're honest, reliable,…read moresuper knowledgeable, and they really know their stuff. I brought in my 2005 Subaru Legacy for some pretty big, complicated repairs, and Don, the owner, actually put the car up on the hoist and walked me through what was going on. He showed me the problems, explained my options, and didn't make me feel pressured at all. John, who works in the office, went above and beyond trying to track down some hard-to-find hoses. He spent hours on the phone, and when one still couldn't be found, they even made one themselves. Then, after the engine was taken apart and put back together, another engine issue showed up. Instead of passing the cost on to me, they replaced the engine at their own expense and only charged me what they had originally quoted. I honestly don't think many shops would do that. John was friendly, easy to talk to, reassuring, and clearly knew exactly what he was doing the whole way through. Spencer's has definitely earned a loyal customer for life!

One of the reasons I continue to go back to Spencer's Automotive is because they have always been…read morehonest with me and integrity is important. They could have easily sold me on replacing my timing chain, gears and all the parts that it takes to rebuild that area but instead I was advised that it would be best to have the transmission checked out first before spending $2500 to $3000 with them. The car is only worth about $5000 so it wouldn't be worth spending all that money on it to then have the transmission break down on me and I would have to spend another 4-5K. Thank you for honesty!

I just got home from having the smog check on my car...very good experience. Professional,…read moreknowledgeable and fast! Cost includes certification sent to Sacramento. Great deal, nice people and I couldn't be happier I like keeping local people in business. We all deserve this.

Great service; same day service! Wonderful to have local service providers! Hate having to drive…read moreall the way to Chico.

RUDE is the best word to describe the way Burkett treated me when I went to his shop. He waited on…read morea woman who showed up after me and just ignored me.. I left and never returned. I would not recommend him.

This place is absolutely amazing. I had a car that needed tons of work. They were able to get the…read moreparts I needed and get it all fixed in record time. The staff is very friendly and professional. I would highly recommend them. The prices are pretty fair as well.

I had several sets of tires installed, 3 alignments, and a set of lawnmower tires changed. They…read morehave lower prices then I jave found anywhere else, and they notice little details that others missed. Such as a date code of a "new" tire that i purchased somewhere else that showed it was 3 years old.

Two gentlemen there went above and beyond with their service. They were friendly, honest, and…read moreprovided a great deal with my circumstances. I'll definitely be coming back here for future tire work and recommending them to friends and family.

I drove up to Paradise from the Sacramento area to look at buying a used car from a private…read moreindividual. After ascertaining that we interested in buying, we still had some reservations, so called a few local mechanics to see if they would be willing to check the car. Brad at NorCal was able to fit us in right away and do a thorough check for a very reasonable price and spent enough time with me afterwards to answer all my questions. We were very appreciative that we did not have to make another trip to have this done. The other people in the shop were very accommodating. If I find myself in need of a car mechanic in the Paradise area again, I would definitely return.

We had a problem with our Mazda 3 and Brad and crew took care of it. A transmission module went out…read moreand they were able to diagnose the problem. They also took care of some much needed maintenance on the car with no problem. I would recommend NorCal automotive for any work needing to be done. If we have any other mechanical issues we now know where to go. Thank you Brad and crew for getting us back on the road!!

Brian, may not remember me, but I remember him. His quick response to my desperate inquiry…read moreregarding my Ford E-350 in desperate need of exhaust manifold gaskets, and quoted price was much appreciated. Though it never came to fruition as someone wanted to buy it from me, I wish now I had not sold it.I wanted so bad to make a custom designed Van Life vehicle. But, guess it wasn't to be. But I have another project that needs a mechanic like Brian. Reviews are top notch, so here we go...

Brian's work is meticulous and top notch. His eagerness to help and communicate is equally…read moreincredible! Here's the proof: I took my van that Brian had done major work to into get a routine inspection from a prominent Bay Area Vanagon shop before a long road trip. The mechanics who performed the inspection had glowing reviews of the work and were downright EXCITED by it!! They mentioned how high quality, meticulous, and well considered job he'd done was. I'd 100% recommend Westy World to anyone with a Vanagon!

Quick service they did well fixing my vehicle. I reccomend them 100% and will be telling family and…read morefriends

Took my vehicle in a for a coolant leak. Vehicle was diagnosed, estimate was provided along with…read morepictures of the issue, and the repairs were completed within the timeframe provided after authorizing. No issues with the work or the experience inside the shop. Would go back again with any future vehicle repair needs. Thank you!

Brought my 2003 Chevy Silverado. Craig did some wiring for electric fans. Also, got an AC unit…read moreinstalled., as you can tell. The wiring was bad blew up the AC he fixed it. And try to charge me for the wires. That I already paid for as you can see in the picture. There are bare wires, and the wiring was supposed to be clean as you could tell. It is not when they did the wiring. They also unplugged my trailer brakes when coming home from Fort Bragg, my family and I came about 2 feet from crashing into another car. My family was very scared. Be very cautious. bringing your car here

Excellent service and prices, very knowledgeable about automotive repair !…read more Glad I found a good mechanic to maintain my truck.

What a great experience dealing with GillsMotorworks. My wife drove up to Chico from Southern…read moreCalifornia when her brake lights started flashing that she needed immediate service. I was out of town so I wasn't much help. I called Patrick at 5 o'clock on a Sunday. Patrick didn't answer the phone because they were closed, but he immediately called me back. I told him the situation that my wife needed to have her brakes done immediately. My wife had a prior appointment at 8 AM that she couldn't miss so Patrick worked around her schedule and met her at 7 AM. By 12 o'clock my wife's brakes were completely redone and she was back on the road. Can't thank Patrick enough..

Custom Interior damaged with ZERO reimbursement after a month…read more I brought my vehicle in and payed over $2,000 for some simple motor work and keep in mind that this is how I was treated after paying so much; Upon returning home with my car that day I noticed that my brand new custom shift boot was covered in grease and had been attempted to be cleaned resulting in even more damage. It was installed about 3 weeks before this incident and was in perfect condition. It is a $50 custom made shift boot that took a $75 trim piece to make so this is going to cost me about $150 out of pocket to replace myself which is totally not cool. I took it upon myself to get in touch over the phone, where I was first accused about lying in regards to the damages, and was then mocked and made fun of by the owned Patrick for supposedly "just being all butt-hurt about it" I really want others to avoid such a bad experience, especially encountering damages and losing money when you are already having to pay for work on your car. I do also have images of my car on their lift as proof to the date that this occurred.