We were down from San Francisco to go to Fry's when my Honda started making bad noises. We stopped in a parking lot to check it out, it just got worse. Of course we called AAA who said they could take us to place of our choice within 3 miles, and noted that the AAA approved stations were checked out by AAA, mostly small, family run businesses with great reputations. So we used our phones to see what yelp had to say and picked Barron Park.
Excellent decision. We had to get back to SF for a deadline, so we left the Honda with David and co. He checked it out and called back quickly to tell us it was only the distributor. I was relieved because it had sounded like something in the engine block. David said best, cheapest thing to do was to buy a prefab one and put it in. In the old days they would have replaced parts, but much cheaper to just put in a new one. They could get it done the next day (Sunday).
I had recalled that I had something in the distributor fixed only 6 months prior. I checked my paperwork and indeed many parts of the distributor supposedly had been replaced. I asked David to check the one he took out and give it to me. It looked like nothing had been done before (very old distributor), and the last guys charged me more to supposedly replace a few parts than David charged to replace the whole thing!
In addition, I had left the Honda dealer after many years because they told me to replace the timing belt (2nd time in 70,000 miles - 20 year old Honda). A year and a couple thousand miles later they told me a few gaskets (few dollars worth) were leaking and they would have to pull it all open to fix (~$1500). They easily could have replaced everything for almost nothing, but hadn't the prior year and would not step up and fix their mistake. Actually I thought that they were just trying to rip me off. I went to the place that botched the distributor and they said, just keep an eye on in it. So I worried about it when ever I drove.
I asked David about this whole thing. First he noted that the dealer pushing to get the timing belt changed every 6 years or 60,000 miles without carefully considering the the condition of the belt was a bit extreme. Then he showed me pictures and explained how it would really take some strange alignment of the stars for these hand full of small gaskets to actually cause any real problem. I was going to have him fix it, but he said really to stop worrying about it.
I could tell from our discussions that he really was an expert in his field, and had attended special training for such issues with Hondas and Toyotas. He was up on all the latest. The best I've met in some 35 years of car ownership.
Everyone there was great, honest, friendly, held my hand, took all the time necessary to answer all my questions. I even met Dad. Truly a family-owned business which really cares about it's service and reputation.
I would take my car all the way to Palo Alto from SF for any serious repair now to leave the car with David. All around best experience I've ever had. read more