This repair shop is run by Arif, along with his brother, cousins, and father. I've used Palo Alto…read moreAuto Care on three different occasions -- replacing a broken light, installing a new car battery, and repairing the air conditioning in our Mercedes. I originally found the shop randomly on Yelp, and I've been extremely happy with their service ever since. They are honest, knowledgeable, and thorough. I especially appreciate that Arif takes the time to explain everything in detail. They originally estimated about $900 to repair my air conditioning, but after 24 hours and inspecting the car more carefully, they found a much simpler fix and the final cost was only $300. They even returned the unnecessary parts they had purchased so I wouldn't be charged for them. I'm very happy to support this respectable local business.

I had a great experience with this mechanic for my car and would definitely recommend them to…read moreanyone looking for an honest and reliable repair shop. They took the time to properly diagnose the problem, clearly explained what needed to be done, and kept me informed throughout the process. The pricing was fair and transparent, and I never felt pressured into unnecessary repairs. It's not always easy to find a mechanic you can truly trust, but based on my experience, this is a shop I would feel comfortable coming back to and recommending to my family and friends. Professional, knowledgeable, honest, and respectful. I hope this review helps others who are looking for a trustworthy mechanic.

I had an appointment for a smog check that I scheduled 2 weeks ago. I had an email and text…read moreconfirmation at that time. When I arrived today, they asked me if I was dropping it off. When I asked how long it would take ( since I didn't have a ride!) the young man asked me to go to a different business because their machine was down. They did not attempt to call, text or email me in advance. I came from the East Bay for this appointment so a heads up would have been most appropriate! My second car is due in a month but I will not be coming to Helmings. My family has used Helmings since they were on Lambert in Palo Alto. I'm disappointed that they let the business decline like this!

Very happy to have found this shop. They appear to run a very tight ship in order to keep from…read moretaking on more business than they can handle and therefore turnaround times are usually within a day. I mostly communicated with Leane who is absolutely lovely. The shop is very forthright about their plans for a vehicle and will go the extra mile for their customers. My vehicle became a bit of a puzzle and they took the time to troubleshoot for hours without trying to price gouge. A customer will always feel heard there. A huge thank you to everyone I spoke to today and in past visits. This will be my shop as long as I live in the Bay Area.

Very professional and friendly service at a very reasonable price!…read moreI had a nail too close to the shoulder of my tire. A big-name shop told me it couldn't be repaired and need to replace with a brand new tire. Luckily, I came here for a second opinion. The technician was very experienced and fixed the problem quickly and professionally. Saved me a lot of time and money! I'm truly grateful for the honest and expert service. Highly recommended!

Very bad services. After Services A for my car . I have to bring my car back to Dealer services. I…read morechoice this shop to do service A because I don't have time to make an appointment bring my car to dealer to do service A . Now I have to do that. After service A my car computer show need reactive for remote service. When I google it because they use OBD which is themself computer check system. And today I make a phone call try to ask them help. That said they don't have an idea.

My battery went out on me and I was stranded, I dropped in and even though they were busy and I…read moredidn't have an appointment they helped me right away and installed a new battery for me pretty quickly in the middle of their work day, Thanks BJ and Anthony :)

The guys here are a pleasure to work with. Knowledgeable and efficient. Great quality for the…read moreservice at a fair price. Highly recommend.

Absolutely amazing place to get your car serviced. Their attention to details goes beyond what you…read moretypically ask for. Paul on the front desk is kind & generous to accommodate your request in every possible way so you get maximum value for your time & money. Highly recommended!

I can't say enough about this place. I have a 2011 MB Sprinter and have had trouble finding a…read moremechanic I can trust. I have been going to Lozano for the past 3 years and Khanh takes consistent care of me and my van. The van has a lot of quirks and Khanh always spend time researching and finding affordable, common sense solutions He goes over and above every time I take the van in. You won't be disappointed if you're looking for a good mechanic who knows his stuff and is honest and trustworthy. I am very grateful to Khanh and Lozano Auto Service.

I left my car there on a Wednesday about noon. It is now Tuesday end of day (6 days later) and I…read morecalled them 4 times over the last week (and left 4 voicemails with my return phone number) to find out status of my car which should have at least had the diagnostic by this point. No one picked up and there was no returned phone calls. I am just going to go in tomorrow and pick up my car and take it to another location. Update 6/30: It seemed the mechanics were fine, I'm sure it is a capable shop. I finally got a call on Friday (1 hour before i was going in to pick up my car to move it to another repair shop). The nice person who accepted my car let me know that they had completed the diagnostic. I told him I was just gonna come in and get it since it had been 9 days since i had dropped it off and couldn't get ahold of anyone there. Plus on my voicemail on Tuesday i had said to cancel the diagnostic. I picked up my car and took it to another place. Also worth noting... I responded to the yelp response below on Wednesday with screenshots of my call log and the address where i took it. I got no response from that email address, no phone call, no nothing. I suspect the problems with this place are one or more of the following: * They have a LOT of cars onsite. My guess is that they are accepting too many and we would all be better served if they didn't over commit and said no to some of us. * I am guessing there used to be someone who was in charge of answering phone calls and responding to voicemails and communicating with the mechanics. Now there seems to be no one dedicated to this (though maybe an overworked mechanic who is stretched too thin). On Friday the person i worked with seemed to have no knowledge I had cancelled my diagnostic 4 days earlier. * Maybe they have an automated system for responding to one star yelp reviews... and it is not being monitored anymore. * Maybe their phone system is down or misconfigured and they are losing phone calls and voicemails. * Maybe the owner (or office manager) is sick. I hope they get better if so.

$60 for oil change vs 44.xx with code as advertised in AAA website…read more There was no place to enter in the discount code when booking the appointment. Feels like a bait and switch. There are 10$ coupons on the internet but was told found them too late. 1.5h to do an oil change. waited 25m for them to start for a 1pm appt while person was on phone. Used to be MPG repair. They do an inspection looking for high profit repair items they can talk people into like they look into carfax records and if they don't see maintenance records they come back with spark plug replacement, replacing radiator hoses etc. The classic stuff. From scotty killmer YT channel: don't fall for the spark plug scam. People forget when the last change was. If you forget take one off and look at it before deciding. OIl change DIY is $20. Toyota dealer sells oil filters for $5. Shocking it is that low. Alawys buy the wiper insert from the dealer, dont buy the entire blade from Costco. Big ripoff. The small piece of rubber you replace is a lot cheaper than replacing the entire blade. Not a fan of the AAA collab. Feel like am being used for profit optimization.

One evening my car just suddenly won't start. Luckily I was just one block away from M & R. When I…read morewalked to their shop, they actually just closed. But the gentleman decided to helped me anyway. We walked one block and he helped me started my car. I can't emphasize how grateful I am. Thank you!

I've been going to M&R Auto for more than 20 years, and my in-laws more than that. They were always…read morehonest. In fact, I came in once saying I needed a very expensive repair and they fixed it for a fraction of what I suggested. Then Dennis retired, and I believe the ownership changed hands. I bring my wife's car in last year and they said the cooling fan was the cause of overheating. I said the dealer just replaced that 3 months earlier on a recall. They insist it's bad. So they replace the new fan for a grand and I notice they kept the car for another day "for testing." When I get it home I notice there is a coolant sensor on the invoice. I'm confident they misdiagnosed the problem as the $800 fan and THEN figured out it was the $50 sensor. That's some shady shit. Of course they couldn't provide me with the bad fan so I could take it tot he dealer. In California, not returning parts is against the law. Now I need ABS work and I call and all I get is "Hello?" Like I called someone's house. I ask if this is M&R and I get "Yeah." Not what can I do for you, how can I help, just a vibe that says why are you bothering me. I start telling my problem and he says very shortly, "I can't get you in for two weeks." I'm glad they're busy, because they won't be getting my business anymore.

They were efficient and gave me a coupon for my next visit! The staff was highly professional. I…read morewould recommend them if you need a quick oil change with no long wait!

This place is crazy! Good crazy, though. They have a really cool routine down with customers and I…read morewasn't there 15 minutes total (and there was a long line on a Friday at 4:30pm) and my oil change couldn't have taken more than five. They were beyond friendly and efficient. How do more people not know about this place? How do other oil change places around here stay in business? Oh! And it was at LEAST thirty dollars cheaper than the other places I called.