We are so very pleased with our purchase of a couch and 2 recliner chairs from Barrows. Sharon was so great and knowledgeable, and took time with us in picking out fabric, etc., for our purchase. Our delivery was absolutely wonderful, such nice, professional and careful guys, and we were so happy with the entire process. We were return customers, and will be again! read more

We were so pleased with our furniture experience at Barrow fine furniture- Beverly made the experience special as she treated us like family- she took her time and let us try out different furniture pieces. We will definitely go back when we need any furniture again in the future and we will reach out to Beverly for assistance when we do! read more

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I brought my elderly mother here first, on a mission to find her a good chair that would not hurt her back. Charlie was an excellent sales person. He was not too pushy but he was able to guide us to the right solution. What we thought would be a day off furniture shopping, ended with a solution very quickly. The fact that all of their products are in-house, means you do not have to wait for delivery. I highly recommend checking them out if you are in the Mobile, Alabama area read more

Nice furniture. Good selections, in all price ranges. Friendly staff ( Fred). Very helpful. Great follow up. Delivery charge was more than i believed expectable. I Agreed a delivery charge is probably needed with today's fuel and labor. Just keep it fair. read more

My mother has shopped here for years, and the quality of her furnishings is really outstanding. I didn't realize her dining room set that still looks immaculate she bought from Barrow's close to ten years ago. So when she suggested I look at Barrow's for some "good" pieces of furniture (not dorm, throw away items...but solid heirloom pieces) I was truly interested and curious since my husband and I have a unique since of style that can be hard to pinpoint. Even though the outside of Barrow's looks...well, unassumingly boring and outdated (just being honest). They really have an excellent selection of fine furniture. No matter if you love rustic luxe, modern, traditional, transitional, urban chic, shabby chic, country, contemporary or eclectic they have a little something for everyone. I was pleasantly surprised with their in stock items, custom upholstery options and list of fine furniture they can order and have shipped directly to your house. They can even ship nationwide, just be aware that you will incur freight charges. Also, they have designers on sight that can help you put together your ideal condo, bedroom, living room, etc. So with the selection alone, I was well pleased with all the eye candy that was scattered throughout the store. As far as customer service, everyone was very nice, but all I can say is ask for Michael! ASK for Michael. Um, yes, again for emphasis the crowd says, "Ask for Michael!" I am a stickler for customer service, and Michael truly has gone above and beyond the call of duty to exceed my expectations. Presently my husband and I live out of state, and this man found sales (called us when new sales came available), found the weight of all 8 pieces of furniture that we were looking at (FYI: the weight wasn't available in the catalogue so he had to call the factory), calculated freight charges from Pensacola to my destination and even was willing to hold the furniture in Barrow's warehouse until my new home was ready at no additional charge. He worked out payment options, that allowed me to pay cash since I don't like the idea of buying furniture on credit and never pressured me or my mother to buy one item, and even suggested that I call another Thomasville furniture company that's close to my destination to compare prices. Michael even sent out a lovely postcard saying how he enjoyed meeting my mother and me. This gentleman is truly a top sales person, and my experience was truly five star, two high-fives, grade A yelp worthy! read more

We bought our furniture three years ago. The service was very good and the delivery/set-up was outstanding. We had trouble with the platform bed a year later they came took it apart and made modifications. A few weeks ago Johnnie the manager came to our house to inspect mattress we complained about. He was very professional and explained the warranty. Then he made his own judgement decision. We will always go to Barrow Fine Furniture first. read more

In writing this review I am taking direct aim at Barrows products. The staff and service dept. at Barrows are great and they all get 5 stars but I can only give their products barely 2 stars and here's why: Virtually every piece of furniture I have bought from them seems to incorporate what I call "Friday afternoon craftsmanship" and by that what I mean is that it does not hold up very well and comfort-wise it seems to have been slung together right at quitting time on a Friday afternoon. This seems to mostly be the case with their line of sofas and and recliners. Apart from that it doesn't even hold up very well just after a few years of gentle usage! Over the past 15 or so years my wife and I purchased furniture from Barrows and each and every time this seems to have been the occurrence. The last sofa we bought from them was a Rowe brand. The store model we tried out felt plush and comfortable so chose a fabric pattern and ordered it. When we received it, it was...well...not quite as comfortable like the one in the store but I just chalked that up to needing a time to perhaps break itself in. We took good care of it and even purchased a cover to protect the fabric yet after only 5 years of (again gentle) usage it was like this sofa was falling apart! Stitching seams were unraveling, the supports that held the sofa up wobbled and the internal structure popped and creaked and in some places stuck out under the fabric!. I would expect this out of a sofa that was 30 or more years old but not after just a few measly 5 or so years of moderate use! On a related note my mom purchased a couch, ottoman, and 2 recliners from them barely 3 years ago. I don't recall the brand names yet every piece she bought has developed the same issues as the ones I mentioned above. All warranties aside these furniture items should not be breaking down this soon, should they!?? Regarding the couch she bought, she described the same model couch she had tried out in the store as being comfortable and firm yet when you sit on the same exact model she ordered it's like you sink into it every time you sit down! After a while your back starts to feel uncomfortable. I don't know who Barrow's has building their furniture but their quality stinks! Crazy as this may sound I cant help but wonder if they are building the store models someplace here in the USA to the highest standards of comfort and quality as to attract you to buy these items only to have what you order be made at some offshore chop shop and break down after a few years making you come back for more! I'm not accusing Barrows of doing this.....but it does make me wonder!!! I've seen furniture at antique stores that was made 50 to 100 years ago and still holding up well compared to some of the junk coming out of Barrow's. I own 2 chairs built back in 1981 that was given to me by my mom. Including 30+ years of usage, food stains and kids jumping on them these chairs are still holding up well to this day! I think if you try this same treatment with some the furniture from Barrows it probably wouldn't last a year! Sorry, but the next time we buy furniture I think we'll go anywhere but Barrows! read more

We just sold our house and have been trying to do some internet shopping to try and save some time and money but as it seems Barrow's does not have ANY of their prices online. Needless to say we will not be purchasing anything from them. Every other legit furniture company has their prices listed.. read more

$$$ - that's EXACTLY right! Paying high dollar for a piece of crap furniture made of "leather" that started separating and cracking after only 3 YEARS..... Bought accident plan insurance that OF COURSE DOES NOT COVER IT!!!! Wonderful, Barrow Not So Fine Furniture! Would advise everyone against purchasing your products. read more

I am originally from an area of the country where furniture is made with great quality and care. After visiting a few mid to upper quality furniture stores in Mobile and Pensacola, we were shocked when we visited the Barrow Furniture Showrooms. The build quality is horrid. My wife and I assumed they were buying and reselling culls or second rate furniture with names of usually high quality. I would run not walk away from this place. read more

We spent $5000 on furniture just over a year ago, two recliners and two couches. One recliner just had all the foam padding collapse in less than a year. But the major problem I have is that we were under the impression that we were getting interest free financing. We had interest free for one year and after that if not paid in full they would tack on another $1100. My complaint is they made no effort to alert us of that. The interest rate is 27.99 percent, highway robbery. The sad thing is we would have paid it off had that been brought to our attention. They don't care about their customers, just another dollar. I went in today and they said sorry, nothing we can do. I will never go into that store again. read more

Barrow furniture in Mobile was a great furniture store at one time. Now, the management team is horrible. I have, over the years, purchased 3 housefuls totaling $75-$100 thousand in furnishings from Barrow in Dothan and Mobile. A few pieces have been broken on arrival and easily and quickly replaced with no questions asked. But recently, I purchased a new fairly expensive leather and oak den ensemble that arrived and was delivered. There were no problems at first but after a few days the seating surfaces all began to literally come apart. I called Barrow and they sent someone out to look over the problems. The repairman implied that we had somehow damaged these surfaces in just a few days time. Barrow said they absolutely do not give refunds or exchanges ( I now have that in writing from the manager) , the only thing we can do is allow their repair guy make the repairs in our home. Needless to say, we had to let them do it this way. The work was shoddy and horrible. I took pictures and was gonna show them to the management team at Barrow but my wife stopped me. She said " we are better than this, we can shop somewhere else for a change." Unfortunately, Barrow forgets that they work for the customer not the other way around. I hope they re-think their administrative attitudes because I really did enjoy shopping there. read more