Unprofessional and Aggressive Employee Date of Visit: Past…read moreSaturday Afternoon My Background: I have been a loyal customer of this laundromat for over 10 years. I live nearby while caring for my mother and rely on this business regularly. As the CEO of a global family enterprise, I understand how customer service should operate--with respect, professionalism, and calm resolution. The Incident: A dryer machine had finished its cycle over an hour prior, with clothing still inside. I asked another customer if it was her load; she said no. Following my long-standing habit--and because every previous employee here had told me it was acceptable--I removed the clothes so I could use the machine. Upon returning later, an employee named Cookie aggressively approached me. She initiated the interaction with an extremely hostile and nasty attitude, accusing me of lacking "common courtesy." I calmly explained that my action was not intentional but simply habit, based on past permissions from staff. Escalation and Unprofessional Conduct: Cookie's Aggression:** Instead of de‑escalating, Cookie became more confrontational, insisting on arguing for roughly 20 minutes just to "get the last word." Disrespect to a Customer:** When I noticed another person waiting at the counter and politely pointed it out, Cookie told me to "shut up and mind my business," adding that I shouldn't tell her how to do her job. She later claimed the individual was her son. Intimidation Tactics:** Cookie had several visitors hanging around the business during her shift. At one point, she pointed directly at me while speaking to them, in a manner that felt intended to threaten or signal that they should possibly harm me. Why This Is Unacceptable: This business does not need an employee like Cookie. Her behavior was not merely rude--it was openly hostile and could have provoked a violent confrontation had I not remained composed due to my professional background and calm disposition. A laundromat should be a safe, neutral environment; Cookie created an atmosphere of intimidation and unprovoked aggression. Bottom Line: No customer should be subjected to verbal abuse, public humiliation, or implied threats from a staff member. Management/ Owner should immediately address this employee's conduct before a more serious incident occurs. In all actuality Cookie needs to be fired!

Wow! I am so grateful for and impressed by the wash and fold services at Laundry Room of Waterford…read more I have never used this type of service before, but I definitely will again in the future. I typically use a local laundromat (including laundry room of Waterford) to wash my clothes, but the heavy snow this season and my shifting job schedule made it really challenging to get everythin done this month. Staff were clear and friendly in helping me schedule the service, and my three weeks worth of laundry was done in a day! With my socks matched! I am incredibly grateful. Winter 2026 rate was $1.50 a pound, plus tax and tip. I'll mostly stick to doing my own and use this as a special-circumstances plan, but the cost was very reasonable considering the work and professionalism of what the team did. Thank you!

This place is very bad it smells bad and the machine are out of service all the time they need to…read moreinstall new machines.

Extremely helpful, attentive and kind staff. I've had many good experiences here and they are…read morealways so friendly and make it a good experience.

I came here for their wash and fold service (cash only) which was $1.50 per pound with a $22.50…read moreminimum(15lbs min). I dropped it off around noon and they were able to get it done within a few hours and they had a lock box for after hour pickup which helps for after work pickup. The clothes were clean and folded up very nice and cleanly in a bag! Excellent service with friendly staff!

First and foremost Chloe's is spotless, friendly and accommodating. Happy to retrieve your laundry…read morefrom your vehicle and introduce you to their machines and services. A lending library accommodates those who need a new read and tips and guidance are free and worthwhile. Always a happy greeter! Lx

Professional and courteous owner. Exceeded my expectations with service, quality, and shared a…read morewonderful joke. Recommend! God Bless!

Barry's is conveniently located in downtown Niantic, in one of the little plazas along Pennsylvania…read moreAvenue. It's extremely convenient to be able to pop in and drop items off and go right along on your way. In the summer, this location can get busy as it is right next to Dairy Queen - which is absolutely a hot spot. The staff are pretty friendly, and the turn around time is pretty reasonable. I dropped off a pair of work pants to be dry cleaned and they were ready in two days, and it was just over $7. I would absolutely suggest Barry's to come to if you require any dry cleaning!

Absolutely top level! Everything is always perfect. She even gets my items from the back when she…read morenotices me pull up. Support this treasured business!

I use their friendly service about twenty week a year. Always professional. No criticisms. Quality…read morework. Fair prices.

Dropped off for wash and fold services. They put the clothes back in the bag damp and my entire…read moreload of laundry (23 pounds) smells so badly of mildew I had to rewash. ALSO turned two of my white shirts pink and hung them up, so they clearly saw it and said nothing. This place is terrible. The first review was clearly left by a friend.

The staff go out of their way to make sure you are a completely satisfied customer. Prices…read moreextremely reasonable.

Very happy with the way they saved my couch cushion and a timely manner and fair priceread more

Last minute emergency alteration needed. Spoke to Dawn at 7am who was awesome! who passed me off to…read moreSonya (the tailor) who did an outstanding job in just a few hours. I highly recommend this place to anyone needing an emergency alteration. Just remember to tip well for the inconvenience. - Cheers

Great service, terrific cleaner! My clothes are always ready on time, perfectly pressed.read more

Super friendly, great wash and fold service. Quick turnaround. Cost less than doing it myself…read more Billlll

I love that this essential service is open 24/7 for any emergency that comes up…read more Staff has always been friendly and helpful. I agree with other reviewers that the facility could use a bit of cleaning up. It is a generously sized space with a lot of room to move around and convenient carts for larger loads (or if you're just lazy, like me!). There is a decent variety of machines to use. However, the machines have a bit of a smell. I have returned home with my clothes smelling unclean a few times. Today. I noticed that one of the machines we used had a very strong cigarette smoke smell. Regular cleaning and maintenance would make this a 5-star business!

Ok, let's be real, laundromats can be a drag. In my life on earth, I never expected to have a…read morefavorite laundromat, I DEFINITELY never expected to be honestly impressed by a laundromat, but here I am, fixing to absolutely rave about a laundromat. 1st and most mind blowing- they have machines that can take two weeks worth of jeans from dirty to clean and all the way to DRY - not dry enough to give up and get on with your day slightly damp but whatever just let me leave this place, NO! Actually. Dry. in less than an hour. That sounds like a bald face lie. That sounds like a myth. But I swear to you, it's real. I've done it and it's amazing. I'm not say A pair of jeans. I mean, like all your jeans. Clean. Dry. In approximately the time it takes to watch one episode of Downton Abbey. Like, if you're into Downton Abbey. 2) it's always always always clean. How? Do they have cleaning gnomes or something? Who can say, but it's so clean! 3) I think it was literally Christmas Day, some holiday anyway, and the Google entry for the business says open every day, and I texted right thru Google I think, but I texted to ask is they were for true open that day and I expected either an automatic text response with their hours or like, nothing at all. It seemed a long shot, but I was having a laundry emergency, and I swear, in like two minutes I got a real live response, from a PERSON, who assured me that yes indeed, they were open. It was a Christmas miracle, I'm still talking about it and that was like 8 months ago. I don't know how this place exists in the real world and isn't just a figment of idealism and convenience, but it's there. There's even a place next door that will make you a great omelette or a big honkin burrito, which is also glorious, but a whole other review.

Really clean. All machines were in working order and not a super busy place to do your laundry. I…read morefelt more comfortable here than going to super sudds!