Unprofessional and Aggressive Employee Date of Visit: Past…read moreSaturday Afternoon My Background: I have been a loyal customer of this laundromat for over 10 years. I live nearby while caring for my mother and rely on this business regularly. As the CEO of a global family enterprise, I understand how customer service should operate--with respect, professionalism, and calm resolution. The Incident: A dryer machine had finished its cycle over an hour prior, with clothing still inside. I asked another customer if it was her load; she said no. Following my long-standing habit--and because every previous employee here had told me it was acceptable--I removed the clothes so I could use the machine. Upon returning later, an employee named Cookie aggressively approached me. She initiated the interaction with an extremely hostile and nasty attitude, accusing me of lacking "common courtesy." I calmly explained that my action was not intentional but simply habit, based on past permissions from staff. Escalation and Unprofessional Conduct: Cookie's Aggression:** Instead of de‑escalating, Cookie became more confrontational, insisting on arguing for roughly 20 minutes just to "get the last word." Disrespect to a Customer:** When I noticed another person waiting at the counter and politely pointed it out, Cookie told me to "shut up and mind my business," adding that I shouldn't tell her how to do her job. She later claimed the individual was her son. Intimidation Tactics:** Cookie had several visitors hanging around the business during her shift. At one point, she pointed directly at me while speaking to them, in a manner that felt intended to threaten or signal that they should possibly harm me. Why This Is Unacceptable: This business does not need an employee like Cookie. Her behavior was not merely rude--it was openly hostile and could have provoked a violent confrontation had I not remained composed due to my professional background and calm disposition. A laundromat should be a safe, neutral environment; Cookie created an atmosphere of intimidation and unprovoked aggression. Bottom Line: No customer should be subjected to verbal abuse, public humiliation, or implied threats from a staff member. Management/ Owner should immediately address this employee's conduct before a more serious incident occurs. In all actuality Cookie needs to be fired!

Wow! I am so grateful for and impressed by the wash and fold services at Laundry Room of Waterford…read more I have never used this type of service before, but I definitely will again in the future. I typically use a local laundromat (including laundry room of Waterford) to wash my clothes, but the heavy snow this season and my shifting job schedule made it really challenging to get everythin done this month. Staff were clear and friendly in helping me schedule the service, and my three weeks worth of laundry was done in a day! With my socks matched! I am incredibly grateful. Winter 2026 rate was $1.50 a pound, plus tax and tip. I'll mostly stick to doing my own and use this as a special-circumstances plan, but the cost was very reasonable considering the work and professionalism of what the team did. Thank you!

I use their friendly service about twenty week a year. Always professional. No criticisms. Quality…read morework. Fair prices.

Dropped off for wash and fold services. They put the clothes back in the bag damp and my entire…read moreload of laundry (23 pounds) smells so badly of mildew I had to rewash. ALSO turned two of my white shirts pink and hung them up, so they clearly saw it and said nothing. This place is terrible. The first review was clearly left by a friend.

Extremely helpful, attentive and kind staff. I've had many good experiences here and they are…read morealways so friendly and make it a good experience.

Great place and very kind and helpful staff! I have been…read morecoming here for years and it's been very consistent with the service.

First time here and I was impressed. The card system is convenient and everything runs fast. Giving…read more4 stars because using high heat leaves a burnt smell. Overall great place.

Laundry for Less is wonderful. I love the large washers and dryers that reduce the number of loads…read moreto wash and the wait. I'm often there when staff are around to clean and check the facility, and it is reliable, clean, and so easy to navigate. Plus whatever music playlist they put on is amazing . Somehow my Monday chores have become a breeze

This place is always exceptionally clean, the attendants are very nice and helpful and it's the…read morefirst laundry mat I feel like I'm not getting ripped off!

The place is definitely clean, but the old school coin laundry is a problem. The one by Stop & Shop…read moreis much more convenient with its cards. However, Supreme does a better job of washing and folding clothes. The Stop & Shop one does a poor job with folding and I've had clean clothes come back with animal hair on them (we don't have animals). The problem with Supreme is that the staff is pretty rude and don't listen to what you are saying.

Truman Street Laundry is excellent! I use their drop-off service and I am always so impressed…read more The cost is calculated by weight and it is very reasonable. They have a very quick turnaround and notify you by text message when your laundry is ready to be picked up. The laundry is always impeccably folded and has a lovely scent. Plus, the owners are the sweetest little couple, they always remember me and my boyfriend by name. I highly recommend!

I haven't been to a city laundromat...ever. I'm going to excuse the customers for the sake of the…read morereview, because the business can't control that. It's a small place, but reasonably priced. Compared to another laundromat nearby it was cleaner, with larger/less expensive machines, though there aren't as many available. With no on-site staff it can tend to get a messy. Four stars just because on my first visit I swept the entire floor because no one else had. Yes...even though I had to clean, it was still cleaner than others in the area.

SUPER CLEAN Can use credit/debt cards right at each machine washer…read moreand dryer. Discounts Cheaper rates on certain days Can win free wash

I was visiting Meridian after a long road trip across the country and I really needed to do my…read morelaundry. I found this place and went right over. This place is amazing. If you were from out of town and you needed to do your clothes in a strange place that you know nothing about, this place is safe, it's clean, it has everything you need to do your laundry and it's inexpensive. It's also quick! The machines are all in perfect working order, they have a super clean bathroom and the man that was working there when I came in was super nice. Highly recommend!

This was by far the worst Laundromat I've been to. The machines use the least amount of water which…read moremeans you have to do smaller loads in machines built for larger loads. You could end up spending double. Stay away and hopefully the management will start using the appropriate level of water in the machines.